Fire and Steel レビュー 

33
•
TrustScore 5段階評価の4

4.0

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I honestly couldn’t be happier with my experience at Fire and Steel. From the start, their communication was quick, friendly, and very professional. Importing katanas can be complicated, but th... もっと見る

企業が回答しました

5つ星のうち3の評価

Received wrong edition I ordered a tomahawk edition 1, as I was looking at the pictures there was no disclosure of which pictures belonged to what edition. When I was on the picture I liked and click... もっと見る

企業が回答しました

5つ星のうち1の評価

Ordered two prop swords and ended up owing $184 in duties and fees if I wanted my items. For reference I paid $400 CAD ($289 USD) for both and had I known this is the kind of scalping our shit gover... もっと見る

5つ星のうち5の評価

They consistently produce good quality steel and finely detailed replicas and other works. I’ve been buying from them for years and am consistently satisfied.

企業情報

  1. ホビーショップ
  2. ・
  3. コレクターズ ショップ
  4. 格闘技用品店

当該企業による記述

Fire and Steel Inc. is a Canadian company specializing in high-quality replicas of swords, weapons, and props from anime, video games, movies, and history. We are officially licensed by major franchises and focus on accuracy, durability, and affordability. Whether you're a cosplayer, collector, or fan, our lineup includes everything from display swords and battle-ready blades to foam-safe convention gear. We ship fast, respond quickly, and stand behind what we sell. Trusted by thousands of customers worldwide and featured on Dragon’s Den, we’re serious about great products, fair prices, and treating people right.


連絡先

4.0

ほぼ満足

TrustScore 5段階評価の4

33件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.0

すべてのレビュー

(33)

過去12か月のレビュー数: 3件

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5つ星のうち1の評価

Ordered two prop swords and ended up…

Ordered two prop swords and ended up owing $184 in duties and fees if I wanted my items. For reference I paid $400 CAD ($289 USD) for both and had I known this is the kind of scalping our shit government is responsible for I wouldn’t have bought anything from them. While the US is responsible for the duties the merchant made zero attempt to determine the fees and are happy to leave it as a surprise “screw you” to their paying customers. Furthermore for any refused deliveries or returns due to these surprise fees they charge a return fee, 10% restocking fee, AND shipping to ensure they make some money off screwing you. I will not be purchasing from them ever again and encourage everyone else in the US to as well. Our government has crossed a line and it sickens me that so many people endorse it.

Update: As it turns out, the people at Fire and Steel generously sent the single order as two separate shipments so I owe $184 in duties and import fees on EACH package. For perspective one of the swords was $42 USD and the other was $245 USD and yet I somehow owe $368 USD in duties and import fees. While the train wreck of an administration running this country into the ground is primarily responsible for this, Fire and Steel failing to give any inclination as to the expected fees, claiming shipping is free, AND shipping the swords as separate deliveries to maximize how screwed you get is morally bankrupt and borderline fraud.

2026年10月11日
自発的なレビュー
5つ星のうち3の評価

Received wrong edition

Received wrong edition
I ordered a tomahawk edition 1, as I was looking at the pictures there was no disclosure of which pictures belonged to what edition. When I was on the picture I liked and clicked on the 2nd edition, the website scrolled towards the picture of the edition I didn’t like and want. Therefor I assumed that the picture and edition I didn’t like belonged to edition 2, however turns out that, that was in fact edition 1. The disclosure of the different edition should’ve been written on the pictures so people could tell and wouldn’t order and receive the wrong edition.

2026年8月5日
自発的なレビュー
Fire and Steel ロゴ

Fire and Steel からの回答

Thank you for taking the time to share your feedback. We understand how disappointing it is when the item you receive isn't the one you were envisioning.

We really appreciate your comments regarding how the product photos change when selecting different editions. We are actually in the process of updating how our image galleries and edition selections link together. While our e-commerce platform has some strict limitations on how variations are displayed, we are actively working on updates to make this much clearer for our customers moving forward.

If you would like to review your specific order to see what options might be available at this time. Please email our team at support@fireandsteel.ca with your order number, and we will be happy to look into this with you to see what can be done.

5つ星のうち5の評価

Top-Tier Customer Service – Truly Five Stars

I honestly couldn’t be happier with my experience at Fire and Steel. From the start, their communication was quick, friendly, and very professional.

Importing katanas can be complicated, but they walked me through everything step-by-step — explaining the required forms and what information I needed to provide. They made the whole process easy and stress-free, which I really appreciated.

On top of that, the products themselves are fantastic. It’s rare to find a company that combines high-quality items with such excellent customer support.

They absolutely deserve five stars — I’ll definitely be ordering from them again!

2026年1月29日
自発的なレビュー
Fire and Steel ロゴ

Fire and Steel からの回答

Thank you so much for the wonderful 5-star review!

We know that the importing process can feel a bit daunting, so we're thrilled our team could help make it smooth and stress-free for you. We are so glad you are happy with the quality of your katanas and our customer support.

Thank you for choosing Fire and Steel, and we can't wait to help you with your next order!

5つ星のうち5の評価

Best Canadian anime/gaming weapon storefront I’ve visited

I loved my experience with Fire and Steel at Montreal Comic Con! Everyone was very friendly and helpful. They informed me about all the different kinds of swords they had and I was impressed by the quality of each blade that they showed me. I have not bought any products from them yet but they have caught my attention with their excellent customer service and care for the quality of their products. Looking forward to buying one of their products!

2025年7月6日
自発的なレビュー

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