I honestly couldn’t be happier with my experience at Fire and Steel. From the start, their communication was quick, friendly, and very professional. Importing katanas can be complicated, but th... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
I honestly couldn’t be happier with my experience at Fire and Steel. From the start, their communication was quick, friendly, and very professional. Importing katanas can be complicated, but th... もっと見る
企業が回答しました
Received wrong edition I ordered a tomahawk edition 1, as I was looking at the pictures there was no disclosure of which pictures belonged to what edition. When I was on the picture I liked and click... もっと見る
企業が回答しました
Ordered two prop swords and ended up owing $184 in duties and fees if I wanted my items. For reference I paid $400 CAD ($289 USD) for both and had I known this is the kind of scalping our shit gover... もっと見る
They consistently produce good quality steel and finely detailed replicas and other works. I’ve been buying from them for years and am consistently satisfied.
Fire and Steel Inc. is a Canadian company specializing in high-quality replicas of swords, weapons, and props from anime, video games, movies, and history. We are officially licensed by major franchises and focus on accuracy, durability, and affordability. Whether you're a cosplayer, collector, or fan, our lineup includes everything from display swords and battle-ready blades to foam-safe convention gear. We ship fast, respond quickly, and stand behind what we sell. Trusted by thousands of customers worldwide and featured on Dragon’s Den, we’re serious about great products, fair prices, and treating people right.
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ordered two prop swords and ended up owing $184 in duties and fees if I wanted my items. For reference I paid $400 CAD ($289 USD) for both and had I known this is the kind of scalping our shit government is responsible for I wouldn’t have bought anything from them. While the US is responsible for the duties the merchant made zero attempt to determine the fees and are happy to leave it as a surprise “screw you” to their paying customers. Furthermore for any refused deliveries or returns due to these surprise fees they charge a return fee, 10% restocking fee, AND shipping to ensure they make some money off screwing you. I will not be purchasing from them ever again and encourage everyone else in the US to as well. Our government has crossed a line and it sickens me that so many people endorse it.
Update: As it turns out, the people at Fire and Steel generously sent the single order as two separate shipments so I owe $184 in duties and import fees on EACH package. For perspective one of the swords was $42 USD and the other was $245 USD and yet I somehow owe $368 USD in duties and import fees. While the train wreck of an administration running this country into the ground is primarily responsible for this, Fire and Steel failing to give any inclination as to the expected fees, claiming shipping is free, AND shipping the swords as separate deliveries to maximize how screwed you get is morally bankrupt and borderline fraud.
Received wrong edition
I ordered a tomahawk edition 1, as I was looking at the pictures there was no disclosure of which pictures belonged to what edition. When I was on the picture I liked and clicked on the 2nd edition, the website scrolled towards the picture of the edition I didn’t like and want. Therefor I assumed that the picture and edition I didn’t like belonged to edition 2, however turns out that, that was in fact edition 1. The disclosure of the different edition should’ve been written on the pictures so people could tell and wouldn’t order and receive the wrong edition.

Fire and Steel からの回答
I honestly couldn’t be happier with my experience at Fire and Steel. From the start, their communication was quick, friendly, and very professional.
Importing katanas can be complicated, but they walked me through everything step-by-step — explaining the required forms and what information I needed to provide. They made the whole process easy and stress-free, which I really appreciated.
On top of that, the products themselves are fantastic. It’s rare to find a company that combines high-quality items with such excellent customer support.
They absolutely deserve five stars — I’ll definitely be ordering from them again!

Fire and Steel からの回答
I loved my experience with Fire and Steel at Montreal Comic Con! Everyone was very friendly and helpful. They informed me about all the different kinds of swords they had and I was impressed by the quality of each blade that they showed me. I have not bought any products from them yet but they have caught my attention with their excellent customer service and care for the quality of their products. Looking forward to buying one of their products!
They consistently produce good quality steel and finely detailed replicas and other works. I’ve been buying from them for years and am consistently satisfied.
I buy a katana a few years back, perfect service, very good quality and will buy again certainly.
The patience and the kindness.
My sword is very good quality
Wonderfull experience, really nice people and the products are really nice and good quality.
I bought the halo sword, cool color for the light . They made it feel its with energy with the type off heat treament they did
The products are great and they have fantastic service. Planning on going again as soon as possible!
The swords are wonderful quality, it was hard to find just one I liked as they were all amazing, in the end I went for the witcher sword!
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。