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Firmoo レビュヌ 707

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TrustScore 5段階評䟡の5

4.8

県鏡卞業者
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5぀星のうち5の評䟡

I require three sets of glasses, a varifocal, sunglasses with varifocal, and super readers for the computer. The cost of these here in Ireland would most likely be around €1000, I cannot afford that.... もっず芋る

5぀星のうち5の評䟡

From start to finish 5star company. I have purchased my 5th pair of glasses. I have 3 tinted shades 1 photochromic 1 regular. ALL VARIFOCAL prescription. From ordering to delivery to Custo... もっず芋る

5぀星のうち5の評䟡

A friend recommended Firmoo to me & I ordered my 1st pair of prescription glasses in January. Unfortunately I ordered the rimless frames & they came apart at the bridge part. Just a bad design of fram... もっず芋る

5぀星のうち5の評䟡

Verry fast delivery. Quality is superb for this price and the prescription glasses are perfect. Excellent! Will order again.

䌁業情報

  1. 県鏡卞業者
  2. ファッション アクセサリヌ店
  3. サングラス店

圓該䌁業による蚘述

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.

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4.8

優良

TrustScore 5段階評䟡の5

707件のレビュヌ

5぀星
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この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

Excellent value for a good pair of glasses

I require three sets of glasses, a varifocal, sunglasses with varifocal, and super readers for the computer. The cost of these here in Ireland would most likely be around €1000, I cannot afford that. Firmoo has a limited but decent selection of frames, they arrived in good time and I now have a pair of sunglasses that work for me. It's a win win and I have since encouraged my mother to order non-prescription polaroids from them as well.

2026幎3月16日
自発的なレビュヌ
5぀星のうち5の評䟡

5 STAR ALL THE WAY

From start to finish 5star company.
I have purchased my 5th pair of glasses.
I have 3 tinted shades
1 photochromic
1 regular.
ALL VARIFOCAL prescription.
From ordering to delivery to Customer service throughout to after sales service and more importantly quality I cannot fault Firmoo.
It took me ages to order my 1st pair as I am dubious when not seeing the actual product .
I ordered my 1st pair and was thrilled. Now I have 5 pairs. I have recommended to so many others now as anyone who knows me would agree I have no problem complaining about a bad /defective product or service but I promise you I have nothing but praise for this company and its before /during and after care. The glasses speak for themselves.
I paid nearly 400 euro on a 2 for 1 offer for 2 pairs (prescription)from specsavers (basic lenses)
I paid half that for 2 pairs with all the added coatings/tinted and thinned .
Happy happy customer. Will be purchasing more.

2026幎4月3日
自発的なレビュヌ
5぀星のうち4の評䟡

I love the glasses I have so many pairs


I love the glasses I have so many pairs I would give 5 stars but the ones that have click on sunglasses are a bit flimsy

2026幎3月31日
自発的なレビュヌ
Firmoo ロゎ

Firmoo からの回答

Hello Shannon,

Thank you for taking the time to share your feedback with us.

We would like to remind you that all our orders come with a 60-day return/exchange policy. If you are not satisfied with your purchase for any reason, please feel free to contact us.

To assist you further, our customer service team will contact you via email within the next 24 hours. Please check your inbox (including your spam or junk folder) for our email then.

We look forward to resolving this matter as soon as possible.

Sincerely,
Firmoo Customer Support Team

5぀星のうち1の評䟡

Bruising from glasses

The glasses came very heavy. Leaving Brussels around my nose. I tried co tą ting customer service but they never got back to me. Will never ever ever order again

2026幎3月25日
自発的なレビュヌ
Firmoo ロゎ

Firmoo からの回答

Hello Ola,

Thank you for sharing your experience, and we sincerely apologize for the discomfort and frustration this has caused.

For future orders, we recommend checking the frame weight in the product details on each frame page. This can help you choose a lighter style that may feel more comfortable for daily wear.

We usually respond to all customer emails within 24 hours on weekdays and 48 hours during weekends. If you haven't received our reply, please check your spam or junk folder as well, as sometimes the messages may be filtered there.

Since we're unable to locate your order based on the information provided here, we can't review your previous communication and order details. Please kindly contact our customer service team directly via Email at service@firmoo.ie or Livechat (24/7) with your order number. We’ll be happy to look into this for you.

We look forward to resolving this matter for you as soon as possible.

Sincerely,
Firmoo Customer Support Team

5぀星のうち5の評䟡

A friend recommended Firmoo to me

A friend recommended Firmoo to me & I ordered my 1st pair of prescription glasses in January. Unfortunately I ordered the rimless frames & they came apart at the bridge part. Just a bad design of frame, but I sent photos & Firmoo offered to replace glasses for up to the same value. I ordered another more robust framed pair & I'm really happy with them. Unlike other glasses that I've had from major opticians in UK & Ireland, these Firmoo glasses stay cleaner for a lot longer. Whatever the coating is it seems to work really well.

2026幎3月25日
自発的なレビュヌ
5぀星のうち5の評䟡

What a wonderful company

What a wonderful company. I had an issue, (think it was my own fault), I reached out to Firmoo and got a prompt response to say that they would rectify the problem for me. I am so delighted, can’t stop recommending them to all my friends. Thank you so much.

2026幎3月13日
自発的なレビュヌ
5぀星のうち1の評䟡

No Glasses Six Weeks after Ordering

No Glasses Six Weeks after Ordering:

I ordered two pairs of glasses on 12th February 2026. To date (22nd March 2026), I have not received the glasses or even an update on shipping. I complained to the company and received an email on 10th March assuring me that the glasses order would be expedited. They are marked as still processing on the website, despite the fact that the website advertises a processing time of 8-11 business days and a shipping time of 5-7 business days. These time frames have been exceeded.

2026幎3月22日
自発的なレビュヌ
Firmoo ロゎ

Firmoo からの回答

Hello Sandra,

We sincerely apologize for the delay with your order and for the lack of updates. We completely understand how disappointing and frustrating this must be.

After reviewing your order, we found that one pair of glasses has been completed and is ready to be shipped, while the other pair has experienced repeated lens breakage during the production process, which unfortunately caused the overall delay. We’re truly sorry this situation has affected your experience.

If you no longer wish to wait for both pairs to be ready, we can either ship the completed pair now and cancel the other pair for a partial refund, or cancel the full order for a full refund.

Our customer service team will contact you via email within 24 hours to confirm your preference. Please keep an eye on your inbox (and spam folder) for our email.

Once again, we are truly sorry for the trouble and frustration this has caused. Thank you for your patience and understanding.

Sincerely,
Firmoo Customer Support Team

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