Firstactive レビュー 

Shocking. Now 15 days into a verification process and no update for the last 6 days beyond generic emails. Save yourself the hassle and take your business elsewhere. Monument offer 4.56% AER and account was opened, checked and verified in under 5 minutes.

If I could give it no stars I would. Applied on 28th August and still not open 3 weeks later! My husband had trouble even trying to open an account then a few days after me tried again and it was open in 15mins and I am still waiting! If it does eventually open I will close - they don't deserve my money.

As many have said extremely disappointing been waiting more than two weeks now for my account to be opened,
Will look elsewhere I think

you don't have to be mad to open a First Active/Nat West account but it probably helps.

Applied for an account on 1st September and am still waiting for my application to be reviewed. Wonder if it will take as long to get the money out! Management not responding to any of these reviews which says something. Have opened a different account with similar interest rate now.

Like so many others I am still waiting for account approval after almost 3 weeks. I have been a NatWest current account holder for 52 years so that hasn’t helped me. I am seriously considering closing all my accounts with them as I am so angry that they seem to have no care about this farce. Surely some acknowledgment of failure is now appropriate and the MSE team should be naming and shaming. I too will close the account when it finally gets opened

Like others ive been waiting & waiting, just generic emails apologising for delays. Im looking elsewhere as now i have no trust in them. Very bad customer service. Avoid !

You would have thought that when Nat West decided they were going to offer this account, they would have planned for the likely response from the public, particularly given it was mentioned on MSE. I don’t in any way blame the MSE team for this shambles. Like others, I applied on the 2nd September, have had 3 automated e mails since and am still waiting! Not good enough in this day and age and I dread to think of how they will administer people’s accounts going forward. If I could rate zero stars I would.

I have now cancelled my application for the instant access account!
If it takes them this long to just set up and open an account I hate to think how long it would take to move money!
They Should Re-name to:
First-INACTIVE
Hopeless!!!😞

I can only assume they don’t want my deposit, since like so many others I’ve been waiting over two weeks with just a couple of automated emails to keep me company, telling me not to bother contacting them. Tesco opened their account instantly and I’ll put the money there instead.

Had no problems opening an account.
From start to finish it was under 10 minutes.
Pleased with how easy it was to open an easy access account with a favourable rate.

Being, what is commonly called, a 'rate tart' (for which I make no apologies!), I recently opened an easy access savings account (having shifted funds from another poorer performing account). The process was as simple as it could possibly be, and when transfers into the account made, showed up immediately in my account.

Having decided to actually shift further funds, and a good bit more than I had initally noted that I was going to, I contacted First Active, first off trying the 'live chat' - will I ever learn.....?! Sent an email (always my preference), to clarify no issue (there wasn't!) which was responded to in HALF AN HOUR! I hadn't expected a response quite so speedily, therefore was very pleasantly surprised - thank you Rachel.

Applied for an account 18 days ago. Yes - 18 calendar days. And still no account. Absolutely ridiculous that their systems have allowed to become so overwhelmed. For context - I’ve had a NatWest since I was 14 so it’s nothing to do with data they already have on you. Reading other reviews, you’re either lucky and get approved instantly, or join the minimum 2 week queue to be manually approved. Pain.

You’ll receive an automated apology email every 3/4 days. I emailed their customer support to try expedite my application manually by a human. Was responded to within 3 days to say only the onboarding team do it.

As of Friday 11th September - they’ve even closed applications to new customers. Really not a good sign.

Update: it's now exactly 3 weeks since my application and I still don't have a response.

Waited 6 days already and still waiting for verification to open my account. Shocking really. If I don't get an account tomorrow, I'm going to open an account with Saga instead.

Terrible service. Now sitting on my application for 9 calendar days. No individual contact reply from them just generic….we're busy…….
Now lost 9 days interest on these funds that I’d moved to my current account anticipating a modern well known bank providing instant account opening processes.

I am not a customer of Nat West. The whole process really easy and took minutes. The small deposit I made was seen immediately. Security to go onto the website after opening smooth and efficient.
Awful that this is not the case for everyone. They really need to sort that out.

Opening the account was really easy but as others have suggested this maybe because I was already a NatWest customer. I also transferred in only a nominal amount to make sure it went through ok. The only odd thing is now when I transfer savings from NatWest into the savings account I get a text message from NatWest asking if I’m sure this is not a scam which is a bit worrying!

All good, opened an account straight away with no problems at all, very smooth. Don't know whether it helps being a Nat West customer? Will continue to monitor progress.

Setting up the account was really easy, application process straight forward I had no problems at all I have managed to transfer money in to start saving I was a bit sceptical at first as I have never heard of Firstactive, but I hadn’t heard of First Direct when I opened an account with them & they were really good. Firstactive are really good & part of NatWest they just don’t have any branches, they are all online You are still covered the same way

How a bank can destroy its own reputation in 10 days (and counting). I lodged my application for their Easy Access account on 1 September and received anacknowlegement from First (In)Active. I have since been waiting for 10 days, during which time I received a further 4 messages from them saying they are very busy and sorry its taking so long to open. With each email, my concern about placing any money with them grows - how long must I wait to get the account opened but more importantly how long is it going to take to get your money out when you want it. Have opened and funded two other accounts with other banks in the last ten days - in both cases all verification completed either instantly or by next day. I am about to cancel my application as this is the most annoying and laughable outfit I have had the misfortune to try and place my hard earned with. I'm amazed this is, as claimed, a Natwest subsidiary - they need to get hold of their subsidiary fast before their reputation starts suffering too.