The driver was on time and very responsible

The buses arrived on time and the drivers did a nice job!

Our driver was amazing and easy to talk to. She got of safely back to the hotel safely ! Thank you Rita !!

We had a great experience with First Charter Bus Rental service. They were right on time, which made everything run smoothly, and the driver was friendly and professional throughout. The bus itself was clean, comfortable, and very spacious, making the ride enjoyable for everyone. I would definitely use them again and recommend them to others.

The Booking experience was very helpful and complete regarding information needed and steps to completing the process. When we needed to update the reservation, the contact was again very helpful. The bus driver was wonderful and courteous and kind an respectful and extremely accommodating and safety conscious too.

We were overjoyed with our bus service. We had the most safe and good driving driver one could ever ask for and will definitely utilize First Student again.

The experience was smooth and went well I don't have any questions really.

We had Kelly as our driver and she was absolutely wonderful. The process for setting up was easy and seamless

Our Drivers were great to work with! We used this service for an after Prom event to take our kids to an activity. We will definitely use this service again.

The buses were one hour late. Second bus never arrived. Had to have my party go to the event on their car. I’m still waiting to hear back from management as they said theres an ongoing case. Its been a week and they havent called back.

Right from getting the trip lined up to the end of the completed trip everyone was very helpful. Jim, the driver did a fantastic job of delivering us to each of the many stops that we made. Great guy! I'm looking forward to dealing with you on future events.

Our bus driver was welcoming and friendly! We really appreciated her taking time out of her Saturday to drive our college students from campus to Presque Isle!

We recently used this bus service for a daycare field trip, and unfortunately, our experience with management was very disappointing. The bus arrived 45 minutes late, which pushed us significantly past our scheduled field trip time and disrupted our entire day.

When I contacted the office, the woman I spoke with was rude and dismissive, showing little concern for the inconvenience caused. While traffic can certainly happen, there was no accountability or effort to communicate proactively.

That said, I do want to highlight that our bus driver was absolutely wonderful! professional, kind, and great with the children. They were the only bright spot in an otherwise frustrating experience.

Due to the lack of professionalism from management, we would hesitate to use this company again.

Our driver, Maria was excellent! She was so friendly, kind and professional!