First Response Finance ロゎ
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First Response Finance レビュヌ 1,251

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TrustScore 5段階評䟡の4.5

4.5

オヌト ファむナンス・ロヌン䌚瀟
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5぀星のうち5の評䟡

Even with being messed around by one dealer so changed to another, First Response just took everything in their stride and even suggested a courser of action as a result that I didn't ask as I thoug... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Awful company & experience. Brought a car through them on 20th March. The car came with a mechanical fault which caused an accident and I am now left with £4300 worth of damage. First response pai... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I'm on a debt management plan and find it very difficult to obtain finance. Unfortunately our car was written off in an accident, meaning we needed to buy a new vehicle. First Response came to our res... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Absolutely amazing company. Although I had an issue with a dealership they were absolutely great, got my money refunded very promptly with no charges etc. Every staff member I spoke to was brilliant,... もっず芋る

䌁業が回答したした

䌁業情報

  1. オヌト ファむナンス・ロヌン䌚瀟
  2. 非銀行系金融サヌビス

圓該䌁業による蚘述

Founded in 1998, First Response Finance is a leading vehicle finance company in the UK, with offices in Nottingham, Leigh, and Glasgow. With a strong team of over 300 employees, we believe everything starts with our own people, sharing the same values so we can deliver the best possible service to our customers. 💚 Here at First Response Finance, we offer Hire Purchase (HP) finance on three types of vehicles – cars, vans, and motorbikes – without charging our customers any extra fees. Putting customers at the heart of everything we do, our main purpose is to provide great credit solutions for non-prime customers, while creating an extremely positive and trust-based working environment. Our unique way of thinking and excellent customer service has helped us win “Sub-prime Finance Provider of the Year” five years running and has seen us rated as the UK’s number one motor finance lender on Review Centre.

連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

1251件のレビュヌ

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4぀星
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1぀星

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5぀星のうち1の評䟡

Awful company & experience

Awful company & experience. Brought a car through them on 20th March. The car came with a mechanical fault which caused an accident and I am now left with £4300 worth of damage. First response paid for the mechanical fault but have refused to pay for the damage caused by the failure despite a report stating the fault 10 mins before the crash, my insurance company confirming it was a mechanical fault, 2 witnesses to the crash and a mechanics report stating the fault highly likely caused the accident.

Despite all the evidence they are still making us have to go through to the ombudsman leaving us with a damaged car for months for a case they can not possibly win.

Shocking

2026幎3月26日
自発的なレビュヌ
First Response Finance ロゎ

First Response Finance からの回答

Hi Ben,
Thank you for your review.

We are aware of this case and have carefully assessed the circumstances. While a clutch issue was identified and addressed, there is no evidence to support a causal link between this and the accident. We have issued our final response and clearly set out the next steps available should the customer remain dissatisfied.

Take care,
First Response Finance

5぀星のうち5の評䟡

Absolutely amazing company

Absolutely amazing company. Although I had an issue with a dealership they were absolutely great, got my money refunded very promptly with no charges etc. Every staff member I spoke to was brilliant, very friendly professional and helpful. I would definitely reccomend this company and would use again.

2026幎4月7日
自発的なレビュヌ
First Response Finance ロゎ

First Response Finance からの回答

We’re happy that we could help you Amy! 😊

5぀星のうち5の評䟡

Great experience and customer service


Great experience and customer service so far, good rate, at least i understand its about my credit report, Louis was a good underwriter also. i hope i have a long term good experience

2026幎4月7日
First Response Finance ロゎ

First Response Finance からの回答

Thank you, we'll be sure to let our team know that you’re happy with their service! 💚

5぀星のうち5の評䟡

A very good service,payment initiated


A very good service,payment initiated on time
Very clear information
Good communication all round from the staff on telephone and email
No pressure
Very calm
I will recommend any day
Thank you

2026幎3月31日
First Response Finance ロゎ

First Response Finance からの回答

That's great to hear, thank you! 💚

5぀星のうち1の評䟡

Someone hit my car and it was hard work


Someone hit my car and it was hard work to resolve it
The woman who took the details made me feel so victimised even had proof off incident that you didn’t receive till after a few attempts

2025幎9月10日
First Response Finance ロゎ

First Response Finance からの回答

Hi Daniel,

Thank you for sharing this feedback — we’re really sorry to hear about your experience. We never want any customer to feel that things are hard work or that support isn’t being provided when it’s needed most. That’s not the standard we aim for.

We’re unable to identify your agreement from the details in the review. If you need to get in touch with us directly either call or email us with your reference number, we’ll investigate what happened and work to put things right as quickly as possible.

Thank you again for raising this — we genuinely appreciate every customer who takes the time to help us improve.

Take care,
First Response Finance

5぀星のうち5の評䟡

Excellent service

Dorothy was very experienced and friendly. She guided me though the process explaining everything clearly.

2026幎3月28日
First Response Finance ロゎ

First Response Finance からの回答

Thank you for the five-star review! 💚

5぀星のうち5の評䟡

Focus ST3

Very helpful and made the whole getting a new motor a pleasant one! When calling the customer service and the whole process was easy and stress free would highly recommend these to anyone who has struggled to get finance on a new motor🙂

2026幎4月6日
First Response Finance ロゎ

First Response Finance からの回答

Thank you, we'll be sure to let our team know that you’re happy with their service! 💚

5぀星のうち5の評䟡

The process was good fast and


The process was good fast and reliable. I recommend people to work with you because working with you was great and I will never regret working with you. Thank you.

2026幎4月6日
First Response Finance ロゎ

First Response Finance からの回答

Thank you, we’re happy that we could help you! 😊

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