First Stop Home improvements Ltd レビュー 110

First Stop Home improvements Ltd からの回答

2025年10月23日

Hi Carol,

Thank you for your kind words, we’re really pleased to hear you had a positive experience with Matthew. He’ll be delighted to know his visit was helpful and informative.

We truly appreciate you taking the time to share your feedback and look forward to seeing you again in the new year when the time is right.

Warm regards,
Dom@FirstStop

First Stop Home improvements Ltd からの回答

2025年10月21日

Hi Mrs Coates,

Thank you so much for your lovely feedback, it truly means a lot to us. I’m so pleased to hear you were happy with the installation and that our follow-up visit helped put your mind at ease.

The team will be delighted to know their hard work was appreciated. We take great pride in providing a professional, friendly service from start to finish, so your recommendation really does make all the difference.

Thanks again for choosing us, it’s been a pleasure working with you, and we’re always here if you ever need anything in the future.

Warm regards,
Dom@FirstStop

First Stop Home improvements Ltd からの回答

2025年10月20日

Hi Arthur,

Thank you so much for taking the time to share your feedback following the test completed by Matt. We’re absolutely delighted to hear that the results exceeded your expectations and that you’re now feeling the difference in your home’s insulation performance.

It’s always a pleasure to know that our work delivers not just technical results, but also real comfort and peace of mind for our customers. Matt and the team take great pride in their work and attention to detail, so your kind words will mean a great deal to them.

Proper insulation is one of the most effective ways to improve energy efficiency and maintain a comfortable home environment throughout the year, and we’re thrilled that you can already see and feel the benefits.

If you have any further questions, need advice on ongoing care, or would like us to review any other part of your property in the future, please don’t hesitate to get in touch. We’re always here to help and support you long after the job is complete.

Thank you once again for choosing First Stop Home Improvements. We truly appreciate your trust and are so pleased to have helped make your home warmer, more efficient, and more comfortable.

Warm regards,
Dom@FirstStop

First Stop Home improvements Ltd からの回答

2025年10月20日

Hi,

Thank you so much for taking the time to share your wonderful feedback about your recent loft assessment. We’re truly delighted to hear that you had such a positive experience and that our assessor made you feel comfortable, informed, and well looked after throughout the visit.

We completely understand how important trust and professionalism are, especially after you’ve had less-than-ideal experiences in the past. It means a great deal to us that our representative helped restore your confidence, we genuinely believe that honesty, transparency, and care should come before anything else in this industry.

Our team takes great pride in offering clear advice, respectful service, and a no-pressure approach. It’s all about making sure homeowners like yourself feel reassured and fully informed every step of the way. We’ll be sure to pass your kind words on to the young man who carried out your assessment ,he’ll be thrilled to know that his efforts made such a positive impression.

If you have any follow-up questions or need further guidance about your loft or home insulation, please don’t hesitate to reach out. We’re always here to help, and it’s our absolute pleasure to serve you.

Thank you once again for choosing First Stop Home Improvements, we’re so pleased to have earned your trust and look forward to supporting you again in the future.

Warm regards,
Dom@FirstStop

First Stop Home improvements Ltd からの回答

2025年10月15日

Thanks so much for the lovely review! We’re thrilled to hear Matt from First Stop delivered a fantastic free service and took the time to explain everything clearly to you and your mum. Delighted everything’s in order. If you ever need anything else—advice, a re-check, or future upgrades—we’re only a call away. Thanks again for choosing us!” Warm wishes, Dom@FirstStop

First Stop Home improvements Ltd からの回答

2025年10月15日

Thank you for sharing your experience and for trusting us with the spray-foam removal. We’re really pleased to hear the team were friendly, professional, and worked tirelessly—especially in the heat—to get everything sorted. It’s great to know you’re happy with the outcome. If you have any questions about aftercare or would like us to check anything in the loft over the coming weeks, we’re only a call away. Thanks again for choosing us! Best wishes, Dom@FirstStop

First Stop Home improvements Ltd からの回答

2025年10月15日

Hi Emma,

Thank you so much for the fantastic review, what a pleasure to read! We’re thrilled to hear Harrison looked after you so well. He’s passionate about making roof health checks clear and useful, so we’re glad his two-hour walkthrough helped uncover the historic moisture issues and map out a practical, cost-effective plan.

We really appreciate your trust, especially so soon after moving in. If you’d like us to schedule the recommended works, or if any new questions pop up as you settle in, we’re here to help.

Thanks again for choosing us,and for the shout-out to Harrison and the team! 🙌

Best wishes,
Dom@FirstStop

First Stop Home improvements Ltd からの回答

2025年10月15日

Thank you so much for the fantastic feedback! We’re delighted you’re happy with the insulation work and we’re really glad you asked us back to check things over. During that visit we identified mould affecting the existing fibreglass and moved quickly to arrange replacement, so your loft stays healthy and performs as it should.

Your recommendation means a lot to us. If you need anything else,aftercare advice, a future check-up, or support with ventilation,just let us know. Thanks again for choosing First Stop!

First Stop Home improvements Ltd からの回答

2025年10月8日

Thank you so much for your kind words and for taking the time to share your experience. It’s great to hear that our assessor arrived promptly, was well-prepared, and provided a thorough and clear explanation of the findings.

We’re delighted to know the team is upholding the standards we set as a company, your feedback helps confirm that our commitment to professionalism and customer care is being reflected in our service.

We truly appreciate your trust and support.

Kind regards,
Dom@FirstStop

First Stop Home improvements Ltd からの回答

2025年10月8日

Thank you for sharing your experience with us, we’re delighted to hear that our surveyor was helpful and provided clear, valuable advice during your spray foam removal assessment.

Spray foam insulation can indeed be an effective solution when installed strictly in accordance with the certification it upholds. Unfortunately, this isn’t always the case, which is why we’re pleased we could assist you in addressing the issue properly.

It’s also great to hear that you’re considering obtaining an EPC certificate.

We truly appreciate your feedback and are glad we could help you move forward with confidence.

Kind regards,
Dom@FirstStop

First Stop Home improvements Ltd からの回答

2025年10月8日

Thank you so much for your kind words! We’re delighted to hear that Robert was informative and made such a great impression during his visit.

We’ll be sure to share your feedback with him and the team, it’s always rewarding to know our customers would highly recommend us.

Kind regards,
Dom@FirstStop

First Stop Home improvements Ltd からの回答

2025年9月30日

“Thank you so much for your kind feedback. We’re delighted to hear that Harrison’s professionalism and knowledge gave you confidence in the inspection. We’ll be sure to share your comments with him – it means a lot to our team to know we’re providing the level of service our customers deserve.” Warm wishes, Dom@FirstStop

First Stop Home improvements Ltd からの回答

2025年9月30日

“We really appreciate your honest feedback. We’re glad to hear that after fitting the new product and Harrison’s follow-up testing, your issues have been fully resolved. It’s fantastic that the moisture levels have reduced and the thermal imaging shows the warm roof is working as it should. Thank you for trusting us, we’re delighted you can now enjoy the benefits of a properly insulated loft.” Best wishes, Dom@FirstStop

First Stop Home improvements Ltd からの回答

2025年9月30日

Thank you for your feedback. We’ve checked our records and unfortunately can’t find any details of work carried out for you by our team. It sounds like you may have dealt with a different company. Please do make sure to share your kind words with them directly, as Peter Halliday clearly deserves the credit for a job well done. Dom@FirstStop

First Stop Home improvements Ltd からの回答

2025年9月30日

Thank you for taking the time to share your feedback. We’re delighted to hear that George, John, and Branden provided such a positive experience and completed the work to your satisfaction. We also appreciate your comments regarding the timing of the payment request. Your feedback is valuable and will be taken on board as we continually look to improve our processes. We’re pleased that, overall, you are happy with the installation and the service provided. Best wishes, Dom@FirstStop

First Stop Home improvements Ltd からの回答

2025年9月30日

Thank you so much for your kind words. We’re delighted to hear you’re happy with the spray foam removal and the professionalism of our team. Clean and tidy workmanship is something we take pride in, and it’s great to know you would choose First Stop again. Warm wishes, Dom@FirstStop