fisheandlilly.com レビュー 

610
•
TrustScore 5段階評価の4.5

4.3

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I’ve been searching for a TV unit / sideboard for a while, and am so pleased I saw this Oslo Walnut TV Stand from Fishe and Lilly. The unit itself looks great, is high quality and amazing for the pr... もっと見る

企業が回答しました

5つ星のうち5の評価

Ordered a dressing table for my significant other, having ordered two bedside tables from Fishe and Lilly previously. Excellent quality and design. Extremely well packaged when it arrived and ea... もっと見る

5つ星のうち5の評価

I am very happy with my purchase from Fishe and Lilly and highly recommend them. I bought two Wright walnut bedside tables, and couldn't be happier with them. They are really good quality, were ver... もっと見る

企業が回答しました

5つ星のうち1の評価

Item came damaged. Not packaged very well. Seems to be the business model to cut costs on delivery and accept the losses. Customer services isn't too bad, but you have to pester them or they don't see... もっと見る

企業が回答しました

企業情報

  1. 家具店

当該企業による記述

Fishe and Lilly was created in 2021 to provide stylish and high quality furniture to families like ours who wanted to create a unique looking home. We’re a family business run by the two heads of our household. My wife calls me Fishe, and I call her Lilly.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

610件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 68%に回答しています

通常1カ月以上経ってから回答

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(610)

過去12か月のレビュー数: 168件

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5つ星のうち5の評価

Rubberwood bedside cabinet

I bought 2 Rubberwood bedside cabinets in black they were exactly what I wanted they look stylish and are very good quality, fast free delivery and they were packaged really well. I am very pleased with my purchase and highly recommend.

2026年8月3日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Hi there,

Straight up: hearing that a piece arrived fast, safely packed, and looking exactly how you hoped is the best news we can get.

That black rubberwood finish has such a subtle, modern edge to it, so we’re delighted to hear it was the exact look you were hunting for. Thank you for taking the time to share a recommendation and for trusting our family business with your home.

Warmly,

Stephen

Co-founder, Fishe & Lilly

5つ星のうち5の評価

Really good experience of buying with…

Really good experience of buying with them - I ordered two bedside tables and initially only one arrived but great comms from customer service. Bedside tables were good quality and easy to put the legs on, would purchase furniture from them again in future

2026年7月31日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Hi there,

Straight up: split deliveries happen with couriers sometimes, but how a team handles it when they do is what actually matters. I’m so glad our team kept you in the loop and got that second table to you without any headache.

Hearing that you love the quality and found the assembly effortless is music to our ears. We build our pieces to last and keep the setup simple—just screwing on the legs, no weekend-destroying manuals required.

Thank you so much for your patience, your trust in our family business, and for taking the time to share this. We look forward to helping you out again in the future!

Warmly,

Stephen

Co-founder, Fishe & Lilly

5つ星のうち5の評価

Excellent customer service from Fishe &…

Excellent customer service from Fishe & Lilly. Although I ended up changing my mind about the order, their team were incredibly helpful throughout - especially Stephen who was very responsive, friendly and quick to resolve any questions I had. I wouldn’t hesitate to recommend them.

2026年8月17日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Hi there,

Stephen here—thank you so much for the lovely shout-out!

Even when an order doesn't end up working out, treating people properly, responding quickly, and keeping things hassle-free is just how we run things. Buying furniture for your home should feel easy, even when you change your mind.

I really appreciate you taking the time to leave such a kind note and for recommending our small business anyway. We’d love the chance to help you out again whenever the timing is right!

Warmly,

Stephen

Co-founder, Fishe & Lilly

5つ星のうち5の評価

Exceptional quality and quick delivery

Ordered two Norway oak side tables for our bedroom. The quality of these pieces is exceptional. They look stunning and are well made. Great value for money to get something that feels handmade and special. They arrived very quickly and couldn’t be happier. We are already back on the website looking for our next purchase! Thank you so much!

2026年8月14日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Hi there,

Reading that our Norway oak side tables feel "handmade and special" to you is about the best compliment our small team could ask for—thank you!

We design our pieces with real homes and real lives in mind, so knowing they look stunning in your bedroom and arrived safely (and quickly) means the world to us.

Hearing that you're already back on the website looking around is just the icing on the cake. Take your time browsing, and if you ever need a hand picking out the next piece, we're right here.

Warmly,

Stephen

Co-founder, Fishe & Lilly

5つ星のうち1の評価

Fisheandlillie review given in July and…

Fisheandlillie review given in July and a response from the co -founder was given. I was asked to personally email him, which I did 6 days ago. No answer! Surprise surprise!! He made it his personal mission to deal with my complaint! Clearly has not ! I was happy he took the time to respond with an offer to give a partial refund and really respected that! Still Waiting!! Day 7

2026年7月2日
自発的なレビュー
5つ星のうち5の評価

Very quick delivery

Very quick delivery. Lovely piece of furniture and not a bad price for mid century style. Handsomely packed too. I would definitely buy from this company again

2026年7月19日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Hi there,

Quick delivery, solid mid-century design, and handsome packaging—that’s the exact hat-trick we aim for every time.

Thank you so much for taking the time to leave such a lovely note and for supporting our family business. Knowing you’d buy from us again is the best endorsement we could ask for. Enjoy your new piece!

Warmly,

Stephen

Co-founder, Fishe & Lilly

5つ星のうち5の評価

High quality bedside table

Lovely, high quality bedside table. Fast delivery and very well packaged. No complaints!

2026年7月12日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Hi there,

Short, sweet, and exactly what we love to hear—thank you!

We put a lot of effort into making sure our pieces arrive quickly, safely, and ready to last, so knowing you're happy with your new bedside table means a lot to our small team. Thanks for choosing us for your home!

Warmly,

Stephen

Co-founder, Fishe & Lilly

5つ星のうち5の評価

I recently purchased two bedside tables…

I recently purchased two bedside tables from Fishe & Lilly and they are absolutely stunning. I’ve had so many compliments already. The quality is exceptional — solid, beautifully made, and packaged with real care. If you’re debating whether to order from Fishe & Lilly, do it. Their furniture is high‑quality, unique, and the company is genuinely excellent to buy from.

2026年7月1日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Reading this absolutely made our day—thank you so much!

We put an immense amount of care into designing pieces that last (and packing them so they actually survive the trip to your front door), so knowing your bedside tables are getting compliments means the world to our small team.

5つ星のうち5の評価

Amazing quality, worth every penny

I couldn't recommend this company enough!
The pieces come already put together; you just have to add the feet, which is amazing, and they feel like the best quality wood out there. The delivery was super speedy. Two men brought it directly to my door. And they came super well packaged.
The pieces elevated the look of my house soooo much. I'm super happy and will be buying more.

2026年8月5日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Thank you so much!!

5つ星のうち4の評価

Lovely efficient friendly company to…

Lovely efficient friendly company to deal with. A lost/delayed item was the fault with the courier. A scratched item was quickly resolved by F&L.
The website accurately illustrated the console table, which although not of the top quality, does the job we required. Overall very pleased with our purchase.

2026年7月27日
自発的なレビュー
5つ星のうち5の評価

Beautiful furniture at a great price

Beautiful furniture at a great price. Swift service and delivery. We will definitely be back.

2026年7月31日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Thank you very much! We look forward to serving you again soon.

5つ星のうち1の評価

Probably the worst experience I’ve had…

Probably the worst experience I’ve had with any furniture company. Ordered a table, the table was faulty. The table was picked up and instead of sending me a replacement, I was sent the exact same table. I then proceeded to contact customer care who then informed me that I wouldn’t be receiving my item for another three months.

It’s a shame because the quality of the furniture is good and I’d recommend it. The quality control and the support was what let this down.

2026年7月30日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Hi there,

Straight up: shipping a faulty table back to a customer after picking it up for a return is an embarrassing, total blunder on our part. You have every right to be angry, and I am genuinely sorry.

It almost hurts more knowing you actually liked the quality of the design, because our warehouse and customer support completely let down the product itself. A three-month wait paired with sending back the wrong item is nowhere near the standard we set for ourselves.

I want to step in and fix this for you personally. Please email me directly at stephen@fisheandlilly.com with your order number. Whether you want us to track down a replacement immediately or process a full refund right now without any further headache, I will make sure it’s handled today.

Warmly,
Stephen
Co-founder, Fishe & Lilly

5つ星のうち5の評価

Excellent in every way

I had never heard of Fische and Lilly but it came up when I was looking for a sofa bed to suit an old style / retro room suggesting the Oslo mid century modern tufted, which was perfect. As I needed it delivered to a remote area and for a particular window of time I was not optimistic it would be possible but Fische and Lilly made everything very easy and the customer service from Stephen was superb. The delivery was scheduled as promised and it was possible to also arrange assembly.
The sofa bed arrived today and is as perfect as I hoped. I could not recommend this company highly enough and will use again.

2026年7月23日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Thank you so much! We look forward to seeing you again soon :)

5つ星のうち3の評価

Furniture looks nice

Unfortunately, I’ve not had a very good experience with this company-I needed to cancel my items and send back a partially delivered order yet I’m still waiting for my refund over 2 weeks later……

2026年7月3日
自発的なレビュー
5つ星のうち1の評価

Avoid - they’re cheaper but for a good reason

I suspect a lot of the reviews are fake. I ordered two bedside tables. Both arrived with marks, scratches and in one case, a badly damaged corner. One - and this is pretty funny - appeared to have arrived without the hardware to install the legs.

On second glance, the hardware was actually rolling around in there, behind the drawers, with no easy way of getting it out.

Just a really bad experience.

2026年7月17日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Hi there,

I won't beat around the bush: finding hardware trapped behind a drawer and opening up a damaged piece is a terrible experience, and you have every right to be annoyed.

As a real family business, our reviews are left by real customers—so when we drop the ball this badly on packing and quality control, it hits us hard.

We certainly don't expect you to keep damaged furniture or fish around behind drawers for fittings. Please drop a line to stephen@fisheandlilly.com with your order number so I can arrange a replacement or full return for you straight away.

Warmly,
Stephen
Co-founder, Fishe & Lilly

5つ星のうち5の評価

Ordered two Wright Oak Bedside Tables…

Ordered two Wright Oak Bedside Tables for our master bedroom. My order arrived in two days (I was amazed by the speed!), and they are beautiful. So happy with the quality and the entire experience. Thank you!

2026年7月17日
自発的なレビュー
fisheandlilly.com ロゴ

fisheandlilly.com からの回答

Thank you so very much!!

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