fisheandlilly.com レビュー 

fisheandlilly.com からの回答

2026年9月18日

Hi there,

Short, sweet, and made our day—thank you so much!

We put a tremendous amount of care into crafting solid wood pieces that look great in your home and backing them up with straightforward, helpful service. Hearing that we hit the mark on both counts means the world to our small family business.

Thanks again for choosing Fishe & Lilly, and enjoy your new bedside table!

Warmly,
Stephen
Co-founder, Fishe & Lilly

fisheandlilly.com からの回答

2026年9月15日

Hi there,
Straight up: "great quality, quick delivery, fairly priced" is pretty much the highest compliment we could ask for!
We work hard to design solid oak furniture that doesn't carry an inflated price tag, so I'm thrilled to hear your bedside tables hit the spot on every front.
Thanks so much for supporting our independent business—we really appreciate you taking the time to spread the word!
Warmly,
Stephen
Co-founder, Fishe & Lilly

fisheandlilly.com からの回答

2026年9月8日

Hi there,

Finding proper solid oak with a clean, simple design—without having to pay eye-watering prices—is pretty much the whole reason we started Fishe & Lilly in the first place!

We put an immense amount of care into keeping our prices fair while using real, quality timber, so hearing that our bedside tables hit the brief on design, craftsmanship, and value means everything to our small team.

Thank you so much for trusting our family business and for recommending us to others. Enjoy your new bedroom setup!

Warmly,
Stephen
Co-founder, Fishe & Lilly

fisheandlilly.com からの回答

2026年9月8日

Hi there,

Taking a punt on a small business after reading a few mixed reviews takes a bit of trust, so hearing that your leap of faith paid off means the absolute world to our team!

We put an awful lot of work into making sure our photography represents our solid wood pieces as faithfully as possible, that our packaging is tough enough to survive transit, and that deliveries hit their mark. Knowing your new bedside tables arrived safe, sound, and looking spot on is music to our ears.

Thank you so much for trusting our family business and for taking the time to share this!

Warmly,
Stephen
Co-founder, Fishe & Lilly

fisheandlilly.com からの回答

2026年9月8日

Hi there,

Calling our photography deceptive cuts deep, so I want to address this directly. We work exclusively with real timber—solid oak, walnut, and natural wood—not printed veneers or plastic. That means every single piece carries its own unique graining, knots, and natural tones. We shoot our promotional photos in natural light to be as faithful as possible, but real wood will always vary from tree to tree and room to room.

When a piece arrives undamaged and structurally sound, but the natural character or shade of the timber just isn't to your taste, that is a change-of-mind return. Collecting and transporting heavy, solid wood furniture safely back across the UK using specialist couriers costs real money.

We charge a £50 return transport fee so we can keep our retail prices fair for everyone, rather than artificially inflating the price of our furniture to cover return shipping.

That said, we never want a customer feeling stonewalled. If you genuinely believe what you received goes beyond natural timber variation and constitutes an actual defect, drop me an email directly at stephen@fisheandlilly.com with your order number and photos. I’ll review them personally so we can double-check we haven't missed anything on our end.

Warmly,
Stephen
Co-founder, Fishe & Lilly

fisheandlilly.com からの回答

2026年9月7日

Hi there,

Stephen here—thank you for taking the time to share your review, though reading about a broken leg and a misaligned drawer is a proper disappointment.

Getting solid furniture safely to your door is the baseline, so hearing that the quality missed the mark and that some of our phone comms felt unhelpful is something we take very seriously. I’m glad I was able to step in on email to get your refund sorted quickly for you without further runaround.

Where I do want to gently set the record straight is on our backstory: we really are a small, UK-based family business! My wife and I named the company after what we call each other, and we run things day-to-day out of our own office alongside a very small team. Hearing that it felt impersonal or corporate tells me we dropped the ball on customer care before I stepped in, and that’s on us to fix.

Thank you for your patience while we got the refund processed, and I’m sorry the Oslo tables let you down.

Warmly,
Stephen
Co-founder, Fishe & Lilly

fisheandlilly.com からの回答

2026年9月4日

Hi there,

Stephen here—thank you so much for the lovely review and the shout-out!

Exchanges can sometimes feel like a chore, so making sure we swapped things over quickly and kept you in the loop every step of the way is just how we like to run things. The Norway Oak collection is a real favorite of ours, and knowing the table has settled into its new home in your living room makes the effort entirely worth it.

Thank you so much for trusting our small family business and for taking the time to recommend us. Enjoy your new table!

Warmly,
Stephen
Co-founder, Fishe & Lilly

fisheandlilly.com からの回答

2026年9月2日

Hi there,

Having a brand new piece arrive with damage is always a proper buzzkill—especially when you're putting the finishing touches on a newly decorated bedroom—so I'm really glad our team stepped up and sorted out a replacement for you without any fuss.

Transit mishaps happen, but making sure you end up with two perfect tables in your room is just how we run things. Hearing that they both look great in your new space now is fantastic news.

Thank you so much for your patience, for backing our small family business, and for taking the time to share your experience!

Warmly,

Stephen

Co-founder, Fishe & Lilly

fisheandlilly.com からの回答

2026年9月1日

Hi there,

Turns out the algorithms actually have great taste!

We’re thrilled that your first order with us hit the mark across the board. Designing solid pieces that look special, feel built to last, and take all of two minutes to put together is the exact standard we hold ourselves to every day.

Thank you so much for taking a punt on us for your bedroom refresh and for backing our business. We look forward to helping you out with the next piece whenever you're ready!

Warmly,

Stephen

Co-founder, Fishe & Lilly

fisheandlilly.com からの回答

2026年9月1日

Hi there,

Natural wood will occasionally have a mind of its own when it comes to tone, but making sure you end up with a pair that looks right in your space is just how we run things.

I’m delighted the team looked after you and that you're so pleased with the quality and design of your new bedside tables. Thank you for backing our small family business—we’ll be right here whenever you're ready for the next piece!

Warmly,

Stephen

Co-founder, Fishe & Lilly

fisheandlilly.com からの回答

2026年9月2日

Hi Daniel,

Straight up: waiting on a delivery while a tracking link sits frozen is infuriating, and being told "we'll check and get back to you" without a real update just makes it worse. That’s bad form on our part, and I’m sorry.

Looking into order #32266, a couple of things happened here. The order came through on August 27th—just before the long August Bank Holiday weekend. Because of the bank holiday closure, DPD hit a backlog at the depot, which delayed the initial tracking scans. That’s outside our warehouse, but our support team still should have given you clear facts instead of non-committal answers.

The good news: your parcel is officially out of limbo. DPD has updated the tracking (ref: 15502909400218) and your order is scheduled for delivery today.

If there are any issues with the drop-off today, please drop me a line directly at stephen@fisheandlilly.com and I’ll step in personally.

Warmly,
Stephen
Co-founder, Fishe & Lilly

fisheandlilly.com からの回答

2026年8月29日

Hi there,

Clear comms, thorough packaging, proper wood, and just a few legs to attach—that’s the exact standard we try to hit every single time.

We build our furniture out of real timber so it lasts, and we pack it carefully so it arrives ready to go without any hassle. Hearing that the whole process went smoothly for you means everything to our small team.

Thanks so much for supporting our business and for sharing such a great recommendation!

Warmly,

Stephen
Co-founder, Fishe & Lilly

fisheandlilly.com からの回答

2026年8月29日

Hi there,

First off, I’m thrilled to hear your TV stand is still standing strong, looking great, and doing its job two years on. That’s what we build them for.

Now, onto the plot twist: I can assure you, my wife and I very much exist!

Reading that we’re a fictional front created by an "upmarket dropshipper" was a bit surreal, but I want to set the record straight directly. Fishe & Lilly isn't a marketing gimmick—it’s what my wife and I call each other. We are a real UK-based husband-and-wife team, we own and run this business, and every piece of furniture we sell is built through close, direct relationships with our manufacturing partners, not pulled off a dropshipping catalog.

I’m genuinely baffled (and a bit curious) about which blog or interview claimed we were fictional, because it certainly didn't come from me. We pride ourselves on complete transparency, ethical sourcing, and building solid furniture for real homes.

I’d genuinely love to see the article you’re referring to and clear this up with you personally. Please drop me a line directly at stephen@fisheandlilly.com—I'll get back to you ASAP!

Warmly,

Stephen
Co-founder, Fishe & Lilly

fisheandlilly.com からの回答

2026年8月26日

Hi there,

"Spot on" is exactly what we were aiming for when we designed the Wright bedside table—thank you so much!

We spent a lot of time getting those proportions right—making sure it had that warm solid oak grain and drawers deep enough to actually hold things, without overpowering the space. Hearing that a pair of them are sitting happily in your bedroom means the world to our small team.

Thanks so much for recommending us and for supporting our family business!

Warmly,

Stephen

Co-founder, Fishe & Lilly

fisheandlilly.com からの回答

2026年8月25日

Hi there,

Finding solid furniture that actually fits a narrow space without feeling like a flimsy afterthought is half the battle, so hearing that we were the only company with the right fit is absolute music to our ears!

I really appreciate your honest note about the color, too. Natural wood grain and room lighting can definitely play tricks on camera, so while we try to keep our photos as true to life as possible, timber will always have its own unique personality. I’m really glad the deeper tone ended up working nicely in your space anyway!

Thank you so much for trusting our small family business with your bedroom and for taking the time to leave such a thoughtful review.

Warmly,

Stephen

Co-founder, Fishe & Lilly

fisheandlilly.com からの回答

2026年8月20日

Hi there,

Thank you for taking the time to share a review! I’m really glad to hear you’re happy with the table overall, but I'll be honest: hearing about those marks bugs me. Even at our price points, we want every piece leaving our warehouse to arrive looking spot on.

If those marks ever bother you down the line, or if you'd like us to take a quick look and sort something out for you, please don't hesitate to reach out directly to us. We’re always happy to help.

Thanks again for supporting our small family business!

Warmly,

Stephen

Co-founder, Fishe & Lilly

fisheandlilly.com からの回答

2026年8月19日

Hi there,

Finding furniture that fits a tight 30cm spot without feeling like a flimsy compromise is an absolute art form—so we're thrilled our bedside tables nailed the brief for you!

We’re big believers that solid wood should arrive as solid wood, not a massive box of 400 tiny parts and a confusing manual. Hearing that attaching the legs was all it took (and that the packaging kept them safe on the way) is music to our ears.

Thanks so much for trusting our small family business with your bedroom space, and for taking the time to share this!

Warmly,

Stephen

Co-founder, Fishe & Lilly

fisheandlilly.com からの回答

2026年8月19日

Hi there,

Straight up: hearing that a piece arrived fast, safely packed, and looking exactly how you hoped is the best news we can get.

That black rubberwood finish has such a subtle, modern edge to it, so we’re delighted to hear it was the exact look you were hunting for. Thank you for taking the time to share a recommendation and for trusting our family business with your home.

Warmly,

Stephen

Co-founder, Fishe & Lilly

fisheandlilly.com からの回答

2026年8月19日

Hi there,

Straight up: split deliveries happen with couriers sometimes, but how a team handles it when they do is what actually matters. I’m so glad our team kept you in the loop and got that second table to you without any headache.

Hearing that you love the quality and found the assembly effortless is music to our ears. We build our pieces to last and keep the setup simple—just screwing on the legs, no weekend-destroying manuals required.

Thank you so much for your patience, your trust in our family business, and for taking the time to share this. We look forward to helping you out again in the future!

Warmly,

Stephen

Co-founder, Fishe & Lilly