Fitbark レビュー 117

Helps me keep up on walking the dog

Great product. Provides fantastic piece of mind and insight into my pets health. Would definitely recommend!

It has been great to track where my dog has been. He’s not one to runaway but we live on a property and it’s helpful to get an idea of where he’s at. And it has saved our Guinea pigs once when I got a notification at work one day that Mack had reached his daily activity goal which was abnormal as he was home alone. My husband went home to check on him and he had gotten into the Guinea pigs enclosure and was chasing them in circles. Customer service has been amazing and so responsive

We absolutely love, FitBark! It has helped us feel confident that we are giving our dog enough exercise and feel less stressed. When he seems to be sleeping through throughout the day, FitBark allows us to feel balanced, confident, and also went to step in and get him What he needs! We love FitBark and brag about it to our friends!

I was with another doggy tracking device and had nothing but issues with them and their hub. The tracker was always going off line etc. I ended that relationship and tried Fitbark instead. So far I have had no issues. The battery life is great and the tracking of everything from her steps to sleeping etc is wonderful. The monthly cost is less expensive than the other tracker I had and I feel it is less complicated with less issues. It is also not as bulky which I also like. I can also put it on any collar not just the one it came with or can attach to. So far I am very happy with the Fitbark.

FitBark is a great product and gives me peace of mind about where my dog is at all times as well as how well he sleeps & how active he is. Luckily I haven't had to depend on it for finding my lost dog & hope I never do.....but I feel better knowing the technology in FitBark will help me find my boy if he ever gets out alone.

The 24/7 support is top notch. Fair price for both the device and the subscription. The product is well made, shipped very quickly.

Great product to help track and keep your pet safe and healthy.

It helps me track how active my dog is and gives me a baseline of how much exercise my dog needs. I LOVE it and tell all my friends! Also, it doesn't have a monthly subscription fee like other fitness trackers.

Customer support is very responsive; however, the tracker does not notify you when a safe area is left. There must be a way to lessen the perimeter, but I have not found it.

Tracks location and health stats for your dog. I am comforted to be sure i will know where he is at all times!

I really like to make sure that my dogs get appropriate exercise each day as well as good quality sleep. I really really am enjoying this device and the app that goes along with it.

Great device. We have this on 2 dogs, a puppy and a mature dog. We track exercise, sleep, fitness, miles and hours of play each day. It also gives us data on how our dogs data compares to other dogs of the same age and breed. Highly recommend this device. Note: ours is not GPS, only health data.

I've given this gps tracker and company a YEAR of benefit of the doubt, and unfortunately, it started out as a useless product and never got any better.

First I had to go through THREE (3!) devices before getting one that would charge properly because the charging mechanism is so unbelievably unreliable and finicky that it works only about 1/3 of the time. That was straight out of the box. Now the gps itself is so unreliable and updates so sporadically that I can't imagine it would actually help at all if I needed to find my pet. It alerts you that your pet is in solo mode while sitting right next to you and doesn't tell you when your pet has left the perimeter or "safe place" for about 20 minutes, which is more than enough of a head start to ensure your pet will be down the road and around the corner if they do leave. It also doesn't connect to bluetooth reliably, so when in "solo mode" (mistakenly), it runs down the battery so fast that it's anyone's guess whether the thing actually has a charge at any given moment. We had to evacuate in an emergency and the tracker was dead from being in "solo mode" all night while my dog was literally asleep next to me the whole time.

The customer service, while available and responsive most hours, will ask you the same questions repeatedly and most of all never apologize for any inconvenience or offer a refund for subscriptions or devices that don't work because of malfunctions on their end. When I was waiting for my four new devices, not one person offered to refund me for the MONTH of unusable subscription time it took to get my new ones. And when I told them how disappointed I was at the waste of money, they barely responded. Most companies would offer some kind of refund for the months that the device was so dysfunctional it was unusable or at least for the long time it was caught up in shipping from their facilities, but not these guys.

I'm embarrassed to say I've kept this subscription and device that is almost completely useless for a year, just hoping it would get better and thinking "it's better than nothing." But I've recently come to the conclusion that almost anything else is better than the Fit Bark, even an air tag, which is what I will be switching to now. Feels more and more like a scam since reflecting on the fact that I haven't had a usable device since day one.

One of the worst tech products you’ll ever buy. The concept is fantastic and when it works, it serves its purpose. WHEN IT WORKS. The problem is: the design (cover you can’t take off- plastic straps that are cheap and low quality), the technology (doesn’t work, always down, don’t sync, backdated firmware, and just doesn’t sync) and customer service (while responsive, are clueless and have no idea how to help). So yes. If it works- it will be great. Until they redesign the cover, make sure don’t break your fingers or the actual bit itself

Tracker does not let you know right away when the dog has left the yard. It might alert you after about 15 min. When it does finally update the location, the dog is far from home. It will not update location for another 10 to 15 minutes after that. We almost lost both our dogs due to this poor tracker.

Avoid this product. I thought it was great for the first few hours but then noticed large gaps in the data. Customer service kept giving excuses, blaming my phone or saying it was because I force closed the app! The product is just bad. My dog sleeps in the next room & the tracker can’t track the data overnight.

The alleged cellular tracker function does not work, apparently, unless the dog is near someone else’s home. We live on 50 acres, and when the dog takes off we get no tracking at all for 15-30 minutes if not forever. It does show him quickly if he goes near a neighbor. This is acting like an Apple tag, not a cellular tracker. We consulted fitbark but their descriptions and tests were confusing and they dodged simple questions. Many instances we tried to track and it has never worked unless the dog is in proximity to a nearby home

Update Mar 18, 2024: FitBark has issued a full refund after receiving the consumer complaints I filed with the Better Business Bureau and the MO & NC Attorneys General.

Original review:
As first time dog owners, we purchased a FitBark GPS + 3-year data plan back in 2020 for our new rescue pup - mostly for peace of mind. We used the device for about 2 years - we reached out to their chat support with numerous issues (the GPS /“lost dog” function never worked, repeated sync issues, a faulty charger, etc.) Ultimately we gave up, stuffed it in a drawer, deleted the app, and swallowed the extra year of data we’d pre-purchased.

We recently discovered that FitBark charged my card for another three years ($214.20) without my consent back in November.

It turns out all FitBark subscriptions are automatically set to auto-renew - apparently you have to click a button at the bottom of the “Billing” screen to “disable” auto-renewals in the app. They do not contact you in any way to notify you that a renewal is upcoming or even to send you a receipt of the transaction. A customer support agent admitted that the only time they contact you is if the charge is declined 🙄

FitBark only has a chat function for customer support - they do not allow you to speak to anyone by phone or even “chat” with a manager. They have been adamant that there is nothing they can do to remedy this situation. Because I didn’t catch the charge in time to dispute it with my credit card, I am on the hook for $214.20 of “data subscription” charges that I have never and will never use - in addition the the $70 device + $214.20 initial data plan I purchased … that’s almost $500 for a product that never really worked!

RUN from this company!!!