FIT College からの回答

2026年3月24日

Hey Michelle,

Thank you for taking the time to share such detailed feedback. We’re sorry to hear that your experience with the Certificate III course at FIT College Bibra Lake didn’t fully meet your expectations, but we truly appreciate you giving us the opportunity to learn from your perspective.

We’re glad to hear you found value in the core content such as human biology and the respiratory system, but we also acknowledge your concerns regarding the balance between personal training–focused content and the group fitness components you were hoping for. Your comments about wanting more structured guidance for group training particularly around session design and supporting participants with injuries are incredibly useful, and we will be reviewing this with our academic team.

We also appreciate your feedback regarding the delivery style and the need for more practical, hands-on learning throughout the course. Practical application is an important part of developing confidence in the fitness industry, and your experience highlights an area we can continue to strengthen.

Regarding the classroom experience and the tutor’s tendency to drift into personal stories, we apologise that this detracted from your learning. While real-world insights can add value, they should never come at the expense of clear, focused teaching. We’ll ensure this feedback is passed on respectfully and constructively.

Thank you again, Michelle, for your honesty. We are committed to improving, and your insight helps us refine the student experience. We wish you all the best with your fitness journey.

The FIT College Team

FIT College からの回答

2026年3月24日

Hi Minchul,

Thank you for your review! We’re so glad to hear you found the lectures well prepared and the trainers friendly and organised. Creating a supportive and structured learning environment is something we pride ourselves on at FIT College, and it’s great to know this was reflected in your experience.

Thanks again for sharing your feedback, Minchul. We wish you all the best with your continued fitness journey!

The FIT College Team

FIT College からの回答

2025年12月14日

Thanks so much William, we really appreciate your lovely review. Wishing you all the best in your new career in the fitness industry!

FIT College からの回答

2025年12月14日

Thanks you for this lovely review Lindsay! We agree face to face learning in the class room is definitely the best way to study to become a Personal Trainer. So glad you enjoyed your time here studying with us :-)

FIT College からの回答

2025年12月5日

Thank you so much for this lovely review! Emma is amazing we are very lucky to have her on our team :-)

FIT College からの回答

2025年12月5日

That's is so awesome to hear! So glad you enjoyed your time studying with us :-)

FIT College からの回答

2025年12月5日

Hi Dale,
Thank you for taking the time to share your feedback. We genuinely appreciate hearing from our students.
We understand the course can feel intensive, and that’s because the fitness industry demands highly knowledgeable and capable personal trainers. Our programs are deliberately comprehensive so graduates are confident working with clients safely and effectively-avoiding injuries and delivering high-quality results.

While our course includes face to face, practical, real-world learning in every unit, there is also an academic component. Approximately 20% of the course is completed online, where students review lectures and complete assessments to ensure they fully understand the theory behind exercise prescription, anatomy, and training principles. This theoretical foundation is essential for any competent personal trainer.

We also keep our courses to a 14-week structure because most students choose FIT College specifically to qualify sooner and begin working in the industry as quickly as possible. Our model allows students to complete nationally recognised qualifications in a shorter time frame without compromising on quality.
Your feedback is valued, and we will continue to review our delivery to ensure we’re offering the best possible balance of theory and practical learning.

Thanks again for sharing your thoughts, Dale.

FIT College からの回答

2025年12月5日

Thank you so much for this lovely review!

FIT College からの回答

2025年12月5日

Thank you Brady! We will be sure to pass the compliment on to Mark and Troy - we agree they are incredible educators and we are very lucky to have them as part of our team. We are grateful for you!

FIT College からの回答

2025年12月5日

Thanks so much for taking the time to leave us a review! We really appreciate it!

FIT College からの回答

2025年12月14日

Thank you so much for this incredible review Jen! This is everything we try to achieve here at FIT College. It makes us so happy to know that you enjoyed doing the course with us and couldn't agree with you more - studying face to face in a classroom really is the best way to get qualified as a Personal Trainer. We wish you all of the very best with your new career in the fitness industry - please don't be a stranger, we love to know where our students end up after graduating :-)

FIT College からの回答

2025年12月14日

Thank you so much for this lovely review and the feedback, this really helps us improve our courses so we really appreciate it. Wishing you all of the best for the future!

FIT College からの回答

2025年11月9日

Thank you so much for this lovely review! Michael and Jess are amazing educators, we are really lucky to have them on our team. Wishing you all the best for your new career in the fitness industry :)

FIT College からの回答

2025年11月9日

Thank you for this awesome review. The beauty of studying face to face is that you get to connect with other like minded people - So cool to hear you had awesome classmates! Wishing you all the best :)

FIT College からの回答

2025年11月9日

Thanks so much Katie. We agree, if you can study face to face it is definitely the best way to get certified as a Personal Trainer. We are very lucky to have such experienced and passionate educators on our team. Wishing you all the best for your new career in the fitness industry!

FIT College からの回答

2025年11月10日

Thanks so much for this awesome review! And really great advice.
The beauty of studying face to face is having likeminded classmates that get to connect with. We are so happy to hear you enjoyed your experience studying with FIT College :)

FIT College からの回答

2025年11月10日

Thank you for your feedback. Our courses are intentionally short and intensive, and we make this clear during enrolment because students need to be ready to commit. Our face-to-face programs also have limited seats, so when someone enrols, we hold that place for them. That is why it is important to be confident the course is right for you before signing the contract.

Entering any payment plan requires reading and understanding the agreement, just like you would when taking out a loan for a car. We encourage every student to take their time, ask questions, and make sure they are fully prepared before committing. We value your input and will continue working to ensure our enrolment process is clear and supportive.

FIT College からの回答

2025年11月10日

Thanks so much Shaq! This means so much to us. We agree, if you can study face to face it definitely is the best way to get qualified as a personal trainer. Nick and Renee are awesome - we will be sure to pass this on to them!

FIT College からの回答

2025年11月10日

Thank you so much for this awesome review and recommendation! Michael and Jess are amazing educators, we are very lucky to have them on our team. Wishing you all the best in your new career in the fitness industry :)

FIT College からの回答

2025年11月3日

Hi Monique,

Thank you for taking the time to share your feedback. We’re sorry to hear that you were disappointed with your experience in the 7-week in-person Cert IV course.

After reviewing your file, we can see that our education and student support teams provided extensive assistance throughout your studies. You were given a complimentary course extension (valued at $150), regular guidance from your educator Michael, and ongoing invitations to both our weekly face-to-face support sessions and twice-weekly online support sessions.

It’s important to note that the 7-week in-person course is a fast-paced, intensive program that requires a high level of attendance and participation — approximately 80% of the course is completed on campus. Unfortunately, you were frequently late or absent from class, which made it difficult to complete the required coursework within the scheduled timeframe. Our team made every effort to help you catch up and provided additional opportunities for support outside of class hours.

We’re pleased to confirm that you did go on to complete and receive your Certificate IV in Fitness, and we sincerely congratulate you on achieving this qualification.

While we’re proud of the support we offer, we appreciate all feedback and will continue to refine our delivery to ensure every student has the best chance of success.

Wishing you all the best in your future fitness career,
The Fit College Team