Staff were very friendly and welcoming. I called in to collect my car seats after the first week which was no trouble for staff; they were very accommodating. Cosmetic repair was perfect; excellent... もっと見る
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Great service from Fix Auto Basildon, Jeep went in just before Christmas, kept constantly updated by the team on delivery of parts and repairs, Thank you Star Bewley. Just had the Jeep delivered back... もっと見る
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When I had an accident in my Volvo the insurance company gave me the choice of four companies to rectify the work on the left wing. I chose the right company. Fix Auto took their time, sourced... もっと見る
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I had a front end car accident at the beginning of May, but thankfully was still drivable and legal. My insurance (Aviva) gave me a choice of 2 local repair centres, and thankfully I Chose FixAuto (Mo... もっと見る
企業が回答しました
企業情報
Fix Auto UK - Fix Auto Basildon について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Harvey Close 6-10, SS13 1EY, Basildon, Essex, 英国
- 01268 727127
4.7
優良
62件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing staff and prompt repair
Amazing staff and prompt repair. Perfect experience with Fix Auto. Handled by Star and her team very professionally, Thank you so much.
2024年11月11日
自発的なレビュー
Fix Auto UK - Fix Auto Basildon からの回答
Hi Bilal
Thank you for your kind words. We're delighted to hear you had a positive experience and that our staff provided excellent service. We appreciate you taking the time to share your feedback.
Best regards
FIX Auto Basildon
Very happy with the work
Very happy with the work. Great communication and overall I’m happy with everything
2024年11月8日
自発的なレビュー
Fix Auto UK - Fix Auto Basildon からの回答
Hi Ricky
We appreciate your kind words, the 5 Star review and we are thrilled to hear you were happy with the work. We strive to provide excellent communication and service, and we're glad your experience reflected that.
Best regards
FIX Auto Basildon
Fix Auto UK - Fix Auto Basildon からの回答
Hi Andrew
Thank you for the kind words. We appreciate your 5 Star feedback.
Best regards
FIX Auto Basildon
They did a brilliant job with my…car
They did a brilliant job with my repair, they were imformative with progress on repair. Nothing was too much trouble, highly recommend them, especially Ricky from basildon
2024年11月5日
自発的なレビュー
Fix Auto UK - Fix Auto Basildon からの回答
Hi Victoria
We appreciate your kind words and are thrilled to hear you were happy with the service you received. We're glad you found our team informative and helpful, we will pass on your thanks to Ricky.
Kind regards
FIX Auto Basildon
Done all the work that was required and…
Done all the work that was required and done it in a quick and timely manner also offered delivery however this wasn’t needed but a nice free optional extra thanks all
2024年11月7日
自発的なレビュー
Fix Auto UK - Fix Auto Basildon からの回答
Hi David
Thank you for the 5 Star review, we are glad to hear that you were satisfied with the work completed. We strive to provide excellent service and are happy that our delivery option was helpful, even if you didn't need it.
Kind regards
FIX Auto Basildon
Amazing service and what a fantastic…
Amazing service and what a fantastic turnaround, Holly who delt with my claim couldn’t of been more helpful 5 ⭐️
2024年11月6日
自発的なレビュー
Fix Auto UK - Fix Auto Basildon からの回答
Hi Glen
We're thrilled to hear about your positive experience and 5 Star review. We appreciate your kind words about Holly and her exceptional service.
Best regards
FIX Auto Basildon
Fix Auto UK - Fix Auto Basildon からの回答
Hi Robert
Thank you for your kind words and 5-star rating! We're so glad to hear you were happy with the service provided. We appreciate your feedback and will share it with the team.
Best regards
Fix Auto Basildon
5 star review all round
I recently damaged a work car and Fix Auto were appointed the repairers by the insurance company. From start to finish they offered a 5 star service.
Star who was my main point of contact followed up with me often to ensure the repairs could be done in a timely manor, and she made it very easy for me with photos submitted of the damage and collection and drop off, so I didn't need to go out of my way at any point. The repairs took just a week and I was given an automatic courtesy vehicle during this time. When it came to dropping off my car, the person dropping it off met me away from my address as I was out of the day, going above and beyond.
The repair is outstanding and the car was returned spotless. More than happy with the service overall and would use them in a heartbeat.
2024年11月1日
自発的なレビュー
Fix Auto UK - Fix Auto Basildon からの回答
Hi Michaela
We're so glad to hear about your positive experience with our team, we appreciate your kind words about Star's dedication and the overall quality of the repair. We strive to provide the best possible service to our customers, and your feedback is a testament to our team's commitment to exceeding expectations.
Best regards
Fix Auto Basildon
Great little company
Great little company, looked after my car after it was involved in a little accident. Made it look brand new and gave it a clean too! Quality is outstanding and communication is brilliant! Definitely recommend ⭐️
2024年11月4日
自発的なレビュー
Fix Auto UK - Fix Auto Basildon からの回答
Hi Euan
Thank you for your kind words. We are so glad to hear that you were happy with our service and the quality of the repair work. We strive to provide excellent customer service and are delighted that we met your expectations.
Best regards
Fix Auto Basildon
Excellent experience
Excellent experience. Communication was great and the whole experience was seamless
2024年10月30日
自発的なレビュー
Fix Auto UK - Fix Auto Basildon からの回答
Hi James
We are thrilled to hear about your positive experience. Thank you for taking the time to share your feedback.
Best regards
Fix Auto Basildon
Quick service and helpful when…
Quick service and helpful when arranging appointment.
2024年10月25日
自発的なレビュー
Fix Auto UK - Fix Auto Basildon からの回答
Hi Ryan
Thank you for your kind words! We're happy to hear you found our service quick and helpful. We appreciate you taking the time to leave a review.
Best regards
Fix Auto Basildon
Great service and value
Third time I’ve used these guys and always a great service at a reasonable price.
2024年10月21日
自発的なレビュー
Fix Auto UK - Fix Auto Basildon からの回答
Dear Alex
Thank you very much for your fantastic 5-star review! We are delighted to hear that you are pleased with our car body repair services. Ensuring your vehicle looks its best is and is safe our goal.
Your feedback means a lot to us, and we look forward to assisting you with any future car body repair needs.
Best regards,
Jason
Fix Auto Basildon
Volvo XC70 brilliant job
When I had an accident in my Volvo the insurance company gave me the choice of four companies to rectify the work on the left wing.
I chose the right company. Fix Auto took their time, sourced the right parts and the car is now as good as new.
Highly impressive team oversaw the entire process. Obviously the technicians that rebuilt the vehicle. But Hollie and Daisy estimating and keeping me updated to progress were particularly good in detailing the works through the entire process. Brilliant Admin team.
2024年10月18日
自発的なレビュー
Fix Auto UK - Fix Auto Basildon からの回答
Hi Andrew
Thank you for your glowing 5-star's and taking time out your day to write this review.
We are thrilled to hear about your positive experience with our team. It's wonderful to know that you were happy with the service you received and that the work on your Volvo was completed to your satisfaction. We are proud of our team's dedication to providing excellent customer service and ensuring that our customers are happy with the results.
Best regards
Jason
Fix Auto Basildon
Fix Auto UK - Fix Auto Basildon からの回答
Hi Gary,
Thank you for your 5-star review!
We appreciate your kind words and are glad to hear that you were kept informed throughout the repair process.
Best regards.
Jason
Fix Auto Basildon
Great service! Really friendly and polite staff and…
Great service!! Really friendly and polite staff and nothing seemed to be a problem!
2024年10月17日
自発的なレビュー
Fix Auto UK - Fix Auto Basildon からの回答
Dear Craig
Thank you for your kind words and 5 star Rating! We're thrilled to hear you had a positive experience with our team. We appreciate your feedback and are glad you found our staff friendly and helpful.
Kind regards,
Jason
Fix Auto Basildon
Fix Auto UK - Fix Auto Basildon からの回答
Dear Liam
We appreciate your kind words and your 5 Star Rating. We strive to provide a positive and helpful experience for all our customers.
Best Regards
Jason
Fix Auto Basildon
Very happy with the service
I have just received my vehicle back after fix auto repaired my vehicle following an accident. I was kept updated throughout and they supplied me with a very clean and tidy courtesy car also. The repairs to the car look great, its been cleaned and Ricky, who brought the car back to me, was very helpful and polite. Thank you.
2024年9月27日
自発的なレビュー
Fix Auto UK - Fix Auto Basildon からの回答
Dear Hope
Thank you for taking the time out to leave us a fantastic 5-star review!
We're thrilled to hear you had a positive experience with our team. We strive to provide excellent customer service and are glad you were kept informed throughout the repair process. I will make sure to pass your kind words along to Ricky and the team.
Best regards
Jason Fix Auto Basildon
Everything was carried out as…
Everything was carried out as explained. The repairs were excellent and car returned fully valeted. A great service all round.
2024年9月3日
Fix Auto UK - Fix Auto Basildon からの回答
Hi Angela
Thank you for taking the time to review our services on Trustpilot.
We're glad to hear you had a great experience at Fix Auto Basildon and I will ensure your comments are fed back to our team.
Thanks again and have a great day!
Best Regards
Jason
A Reasonable Repair But Be Prepared to Wait.
The car and repair was returned satisfactorily however the length of time that the car was with Fix Auto Basildon was protracted and never at any stage during the repair was there any feedback on the status of the repair.
2024年8月9日
Fix Auto UK - Fix Auto Basildon からの回答
Hi Paul,
Thank you for taking the time to review our services and we apologise for our delayed response.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer, in this instance a Back Ordered part. We have taken on board your comments surrounding our communication and response time are relayed back to those that dealt with your repair.
We can ensure you that we pride ourselves in excellent customer and hope that in the future we are able to offer a better experience.
Thank
Fix Auto Basildon
I visited the Basildon branch on the…
I visited the Basildon branch on the 28th November and spent 20-30 minutes discussing the repairs my car needed. I was paying for the work myself and was given an estimate to carry out repairs to the bodywork and alloy wheels. I was told that it would take a few days to arrange a date to start, loan car and someone would get back to me. My contact details were double checked and I left. Three weeks later, still no response. Total waste of time.
Updated 11/01/24:
I think your reply missed the point of my review. I visited your Basildon site to arrange repairs to my car. I spent 20-30 minutes looking over my car and discussing what I repairs were needed with the bodyshop manager. I was told that it'd take a few days to get back to me with a start date. No call, email or text, no repair took place. Just wasted time.
2023年11月28日
自発的なレビュー
Fix Auto UK - Fix Auto Basildon からの回答
Hi Andy,
Thank you for taking the time to review our services and we apologise for our delayed response.
We try to keep our customers informed with any new information throughout the repair process that directly affects the customer. We have taken on board your comments surrounding our communication and response time are relayed back to those that dealt with your repair.
We can ensure you that the Fix Auto UK network pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto UK
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