Absolutely superb service. Claire who was in Reception when I dropped the car off could not have been more helpful or professional and was a pleasure to work with. Claire also kept the other r... もっと見る
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Excellent service throughout from organising when my car could go in, sorting out a courtesy car, and dealing with the handover at the end. Helpful, pleasant, and patient at all times.
企業が回答しました
Right from the beginning Fix Auto Basingstoke delivered 5* service repairing the damage to my car. They collected the car from my home and kept me in touch with the repair progress. Phil delivered my... もっと見る
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Car was picked up and returned to my home. Car was repaired immaculately and had been beautifully cleaned inside and out. Jason, the delivery driver was friendly and efficient, explaining all I n... もっと見る
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企業情報
Fix Auto UK - Fix Auto Basingstoke について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Unit B Intec Business Park, Wade Road, RG24 8NE, Basingstoke, Hampshire, 英国
- 01256 517230
4.5
優良
349件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very professional and friendly staff
Very professional and friendly staff.
Excellent courtesy car.
Brilliant workmanship.
2025年7月8日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We appreciate your positive feedback and 5-star rating! We're happy to hear you were pleased with our professional staff, courtesy car, and workmanship.
Fix Auto Basingstoke.
Lack of proper quality control
I don’t understand how a repair that has been through “quality control checks” can have areas of primer left unpainted, this meant a two day delay in my car being ready whilst the fault was corrected
2025年7月24日
Fix Auto UK - Fix Auto Basingstoke からの回答
Thank you for taking the time to review our services, we’d like to apologise for the service you received at the time of review and that whilst we were able to rectify the repair, we were unable to meet the high standards we strive for.
If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know.
We can ensure you that the Fix Auto Basingstoke team pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks,
Fix Auto Basingstoke.
Fix Auto UK - Fix Auto Basingstoke からの回答
We're happy to hear that you had a quick and positive experience with our team! Thank you for your kind words; we appreciate your feedback.
Fix Auto Basingstoke
Smooth and efficient
The whole process from car pick up on Monday to return delivery today (Friday) by Phil was smooth and efficient to the extent I was so surprised to get the car back so soon that I had filled up the tank of the courtesy car in anticipation of having the courtesy car longer 😀
2025年7月4日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We're so glad the car pick-up and return were smooth and efficient. It's great to hear you were surprised at the fast turnaround. We appreciate your feedback and are happy you had a positive experience.
Fix Auto Basingstoke
Fantastic service!
Absolutely fantastic service from start to finish. All involved were really helpful. Glyn and Phil were great and even helped me with children's car seats :) The lady on the phone was also super helpful. Thank you
2025年7月2日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We're delighted you had such a positive experience! It's great to hear that everyone was so helpful and went the extra mile. Thank you for your kind words and for taking the time to leave us a review.
Fix Auto Basingstoke
Very good communication,quick and good…
Very good communication,quick and good service
2025年7月1日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We're delighted you were pleased with our communication and service speed and quality. Thank you for your positive feedback!
Fix Auto Basingstoke
Quick efficient helpful and pleasant…
Quick efficient helpful and pleasant drivers. Phil, Glynn and Paul.
2025年6月20日
Fix Auto UK - Fix Auto Basingstoke からの回答
We're glad you found our drivers quick, efficient, helpful, and pleasant! Thank you for your positive feedback and kind words.
Fix Auto Basingstoke
Excellent service and kept fully up to…
Excellent service and kept fully up to date during prices. Repairs to bodywork look as good as new too!
2025年6月26日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We appreciate you taking the time to leave us a 5-star review! We are so glad you were happy with our service and the quality of the repairs.
Fix Auto Basingstoke
Very professional from start to finish
Very professional from start to finish. Car was picked up and delivered in record time by Ian and Glyn and the ladies on the phone were very helpful. Many thanks👍
2025年6月19日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We appreciate you taking the time to share your positive experience. We're happy to hear that our team was helpful and efficient from start to finish.
Fix Auto Basingstoke
Quality all the way
Quality all the way. From the first discussion of the damage and the best way to effect repair, to the speed of getting the work done all the way to the excellent staff, charming Megan and expert Perry, it was the best service one could possibly expect. In short a great team and service. Thank you
2025年6月20日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We appreciate your kind words and are so glad to hear about your positive experience. We're happy that our team provided quality service and that the repair was completed quickly. Thank you for your amazing feedback!
Fix Auto Basingstoke.
Very helpful staff
2025年6月3日
Fix Auto UK - Fix Auto Basingstoke からの回答
Thank you for the positive review.
They care
Mega, Emma and Perry remained focused, helpful and very patient throughout. From the experience I had the company was thoroughly professional and caring. Well done.
2025年6月12日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We're happy to hear that our team's focus, helpfulness, and patience made your experience thoroughly professional and caring. Thank you for your positive feedback; we appreciate it greatly.
Fix Auto Basingstoke.
Car repairs
Great communication throughout the repair process.
Di specifically helped me out with my hire car and ensuring that I was able to stay on the road!
Drivers, Glyn & Phil were fantastic when dropping my car off, helped to make sure I was completely happy with the repairs before leaving.
Really happy with my car and the team at Fix Auto Basingstoke have all been great!
2025年6月19日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We appreciate you taking the time to leave us a review. We're happy to hear that you were pleased with the communication during the repair process and that our team ensured your satisfaction. It's great to know you were able to stay on the road and that you are happy with your car.
Fix Auto Basingstoke.
Job done!
Great communication, lovely drivers came to collect and return the car, repairs and reports done quickly and efficiently everything looks great ! Thank you
2025年6月18日
Fix Auto UK - Fix Auto Basingstoke からの回答
We appreciate your fantastic review! We're so happy the car collection and return went smoothly, and that you're pleased with the speedy repairs and reports.
Fix Auto Basingstoke.
Very efficient
Very efficient, very professional: the whole process was good. And Phil, the delivery/ collection guy, was excellent.
2025年6月4日
Fix Auto UK - Fix Auto Basingstoke からの回答
We're happy to hear that the process was efficient and professional for you. We appreciate your positive feedback and are glad you enjoyed your experience with our team.
Fix Auto Basingstoke.
A mixed experience
I found the reception staff very pleasant and helpful. The down side was the repairs took longer than expected. The final checks took 2-3 days and yet my car was returned with the left indicator not working!
2025年5月30日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
Hi There,
Thank you for taking the time to review our services, we apologise for our delayed response and have ensured your comments regarding the repair are fed back.
If you would like further piece of mind or amends to the repair completed by our bodyshop please let us know so we are able to rectify this as it seems, on this occasion, we were unable to meet our high standards.
We can ensure you that at Fix Auto Basingstoke we pride ourselves in excellent customer service and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto Basingstoke
Second time now we have used fix auto…
Second time now we have used fix auto personally, and both times they have been absolutely spot on from start to finish, repairs done to the vehicles have been perfectly done and no complaints. Megan the receptionist was polite and kept us informed every step of the way. Won’t be taking my car anywhere else from now on.
2025年5月23日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
We appreciate you choosing us again! We're so glad to hear that you've had consistently positive experiences with our services. It's great to know the repairs met your expectations, and we'll be sure to pass along your kind words about the communication.
10/10…
Great service matched by the professional and excellent repair work carried out
10/10
2025年5月13日
Fix Auto UK - Fix Auto Basingstoke からの回答
We appreciate your kind words and perfect rating! We're so pleased to hear you were happy with our service and the quality of the repair work.
Insurance Check & Repair
Very good communication throughout. Not only did they keep me up to date, the service was prompt and quick. Very pleased with outcome and would highly recommend.
2025年5月14日
Fix Auto UK - Fix Auto Basingstoke からの回答
Thank you for your kind words and 5-star review. We are thrilled to hear that you were happy with the communication and the speed of the service. We appreciate your feedback and are glad we met your expectations.
A truely great company to deal with.…
Throughout the whole process the service was excellent. Communication was outstanding with friendly extremely helpful named people.
The best that I have experienced in many years of driving and the very occasional need for such service. I recommend them very highly.
2025年5月1日
Fix Auto UK - Fix Auto Basingstoke からの回答
Thank you for your kind words and 5-star review! We are so glad to hear you had a positive experience with us. We are delighted that you were happy with the service and communication you received.
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