Absolutely superb service. Claire who was in Reception when I dropped the car off could not have been more helpful or professional and was a pleasure to work with. Claire also kept the other r... もっと見る
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Excellent service throughout from organising when my car could go in, sorting out a courtesy car, and dealing with the handover at the end. Helpful, pleasant, and patient at all times.
企業が回答しました
Right from the beginning Fix Auto Basingstoke delivered 5* service repairing the damage to my car. They collected the car from my home and kept me in touch with the repair progress. Phil delivered my... もっと見る
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Car was picked up and returned to my home. Car was repaired immaculately and had been beautifully cleaned inside and out. Jason, the delivery driver was friendly and efficient, explaining all I n... もっと見る
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企業情報
Fix Auto UK - Fix Auto Basingstoke について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Unit B Intec Business Park, Wade Road, RG24 8NE, Basingstoke, Hampshire, 英国
- 01256 517230
4.5
優良
349件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fix Auto UK - Fix Auto Basingstoke からの回答
Thank you for the great review!
Easy check-in and check-out
Easy check-in and check-out, courtesy car available for whole period of repair which was carried out in the shorter end of the time estimated.
2025年4月29日
Fix Auto UK - Fix Auto Basingstoke からの回答
Thank you for your positive review! We're so glad you found the check-in and check-out process easy and that you were happy with the repair time.
Fix Auto UK - Fix Auto Basingstoke からの回答
Thank you for the great review!
Forgot to reset my dashboard
Did a good job at fixing my car, but they forgot to reset my dashboard
2025年4月8日
Fix Auto UK - Fix Auto Basingstoke からの回答
Hi, we are pleased to hear you are happy with the repairs to your vehicle. At the time of the repairs we were unaware of a dashboard issue? We carried out diagnostic checks and these all appeared clear of issues. If you would like us to look into this for you please feel free to visit our site and we can get the team to investigate this issue for you.
Thank you.
Fix Auto Basingstoke.
Di and the team were amazing
Di and the team were amazing. Kept me informed all the way. Would definitely use them again and recommend them
2025年3月28日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
Thank you so much for the great review and recommendation. We're glad you had a positive experience with us and would be happy to help, should you need us again!
Driver Phil and his colleague were very…
Driver Phil and his colleague were very efficient and professional!
Thank you for everything!
2025年4月4日
Fix Auto UK - Fix Auto Basingstoke からの回答
We appreciate your kind words about Phil and his colleague. We're glad to hear that they provided you with an efficient and professional experience.
Excellent service from start to finish…
Excellent service from start to finish highly recommend .
Diane in reception was so helpful and should be congratulated for her exceptional customer service skills .
2025年4月2日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
Thank you for your kind words! We are delighted to hear that you had such a positive experience with our team. Your recommendation is truly appreciated.
Insurancr Car repair
The admin team who phoned one were very courteous and helpful.
The process was smooth and easy.
The car was repaired within the time frame that I was promised.
2025年3月13日
Fix Auto UK - Fix Auto Basingstoke からの回答
Thank you Caroline for the great review. It seems as though you had a positive experience with us so may I ask where we lost the final star so we can improve our customer service in the future?
Disappointing repair service
Sadly when the van was returned the signwriting was not correct missing "U" from Unit and on the passenger door the telephone numbers where not in alignment with the addresses and we are still awaiting a date for this to be addressed. Really not acceptable.
2025年3月21日
Fix Auto UK - Fix Auto Basingstoke からの回答
Hi There,
Thank you for taking the time to review our services, we’d like to apologise for the service you received originally and that whilst we were able to rectify the repair, we were unable to meet the high standards we strive for.
If there is a recurring problem that persists related to the repair completed by our bodyshop or you are not happy with your repair please let us know.
We can ensure you that the Fix Auto Basingstoke team pride ourselves in excellent customer service across all of our bodyshops and hope that in the future we are able to offer a better experience.
Thanks
Fix Auto Basingstoke
Lovely friendly and professional team…
Lovely friendly and professional team with prompt clear communication and great result.
2025年3月6日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
Thank you for your kind words Nicola. We are delighted to hear that you had a positive experience with our team.
Amazing service- my car was returned…
Amazing service- my car was returned looking brand new and even had “new car smell”!
2025年3月6日
Fix Auto UK - Fix Auto Basingstoke からの回答
We're thrilled to hear you were so happy with our service, thank you for your positive feedback!
Drivers Ian and Phil 5 stars for safe…
Drivers Ian and Phil 5 stars for safe delivery of me van.
2025年3月4日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
Thank you Liz, we're so glad to hear you had a positive experience with our drivers. We appreciate your kind words and will share your feedback with the team.
First class experience
My experience with Fix Auto was excellent from start to finish. From the very first conversation I had with Di, I felt I was in safe hands. She was both empathetic and informative. After a few email exchanges consisting of photographs and vehicle info, a consultation was quickly scheduled.
After Mark's hands on inspection, he very quickly outlined the work involved and provided with with a quote. On the day of the work, it transpired that the damage had been more extensive than first assessed. Mark was very transparent about the extent of the damage and went out of his way to reduce costs where possible.
The work was completed to an excellent standard and the overall condition of my vehicle when returned was superb. Both the interior and exterior of the vehicle had cleaned thoroughly, making me feel like I was stepping into a new car.
Again, Di was extremely kind and assured me regarding my warranty status of both parts and repairs. Needless to say, my car passed it's MOT with flying colours the following week. I would not hesitate in recommending this company to friends or family and would happily use them again if the need arises (hopefully not).
2025年2月18日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
Thank you John, we are thrilled to hear about your positive experience with Fix Auto! It's wonderful to know that you felt comfortable and well-informed throughout the entire process, from your initial conversation with Di to the final inspection.
We are particularly pleased to hear about Mark's transparency and dedication to finding solutions that minimized costs. We are also proud of the meticulous attention to detail that our team demonstrated in restoring your vehicle to its former glory, leaving it looking and feeling like new.
Thank you for taking the time to share your positive feedback. It is truly appreciated.
Great service
Great service, very informative and professional.From the Ladies in the Office to Phil and colleague who picked up and delivered the car back.
2025年3月3日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
Thank you for your kind words and 5-star rating Andrew! We're so glad you were happy with the service and the results. We really appreciate your feedback.
Repair organised through the insurers
Repair organised through the insurers. Excellent service, great communication. Car was returned beautifully clean.
Car collection and delivery drivers (Phil & Ian) were really great.
2025年2月19日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
Thank you Annette for your positive feedback. We're glad to hear you had a great experience with our service.
Fix Auto UK - Fix Auto Basingstoke からの回答
Thank you Barry, your review is much appreciated.
Good service
Car was repaired as planned and cleaned to a high standard. I had a slight issue with my boot catch when it was returned but they were happy to look at it the next day and had it sorted within an hour. Phil who returned the car was very courteous.
2025年2月4日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
Thank you Christina for a positive review! We are sorry you had trouble with the boot catch at first but I'm happy we were able to rectify the issue within 24 hours. If you have any further issues please feel free to contact us.
Fix Auto UK - Fix Auto Basingstoke からの回答
Hi Chris, thank you so much for leaving us a review. The team really appreciate your comments.
Great customer service
Was done quicker than expected. Due to having a unique colour on the car I was worried about it not matching, however they have got the paint work spot on. Great customer service.
2025年2月3日
Fix Auto UK - Fix Auto Basingstoke からの回答
Hi Lucy, thank you for leaving us this kind review. The team really appreciate your comments.
Repair of damage to my Aygo
The courtesy car was supplied to suit me.
The repair was completed in a few days (as promised)_ and the car was effectively valeted throughout and returned in a clean condition. Communication was good at all times and everything went smoothly. I would reccommend their service to anyone .
2025年1月28日
自発的なレビュー
Fix Auto UK - Fix Auto Basingstoke からの回答
Hi Alan, thank you so much for your kind words. I will pass you comments on to the team.
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