Unlike my insurance company, Alex and James at the Bury St Edmunds branch kept me updated throughout and were incredibly kind and understanding. The repairs are amazing, and I know the team did all th... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Unlike my insurance company, Alex and James at the Bury St Edmunds branch kept me updated throughout and were incredibly kind and understanding. The repairs are amazing, and I know the team did all th... もっと見る
企業が回答しました
I had an unfortunate incident and was hit by another driver. Fix auto were appointed by their insurers and from working in insurance I knew what to expect but these guys went over and above. Top ho... もっと見る
企業が回答しました
Alex in the Bury office was so helpful and kind from start to finish. She rang me and explained the process and kept me up to date on the repairs on our car. I'd never had an accident before so wasn't... もっと見る
企業が回答しました
Great customer service! My Kia was repaired after a contact with a metal post in a car park. The repair itself was quite straightforward but sourcing the parts caused some delay due to Kia stock issu... もっと見る
企業が回答しました
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
当該企業による記述

Cotton Lane, IP33 1XP, Bury St Edmunds, Suffolk, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Communication by going through a central call centre then told the line engage or not responding .to be told they will call you back with a update and never did ?Only after 3 chase up per issue

Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Fantastic service from start to finish I was kept updated from start to finish and the car looked brand new when they delivered it back
The whole process was made easy with helpful staff
and a quick repair completed on time and looks great.
Would recommend.
Their Quality of Work was good, but the time taken to undertake the repair was not. On the understanding that the repair would take approx 1 week, I agreed to forego a curtesy car, however the repair took 3 weeks, with various reasons given throughout the process. Initially a delayed part (having been told that parts were usually on a 1 day delivery), then the painting failed a quality control inspection, then missing infill plugs, and finally a misaligned parking sensor bracket (pre-fixed) to the front body panel. All the delays were for understandable reasons, but communication through their tracking system was useless and misleading. A curtesy car (supplied for the final 3 days of the 3 week repair due to other commitments) was offered without having being checked and had collision damage (which probably would have been blamed on me, had a warning not come up on the dashboard, which alerted me to the problem, along with oil pressure and tyre pressure faults). I had no problems with the alternative curtesy car offered. The staff were all polite and friendly.

Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Fantastic help from the guys. I had an accident while travelling back from the airport in the morning. I dropped my car to Bruce , Alex , Liam and James and they saw to it quickly and couldn’t have asked of anymore. I would definitely Recommend.

Fix Auto UK - Fix Auto Bury St Edmunds からの回答
James and the team were super helpful and friendly. They were also easy to get hold of on the phone and kept in touch well. They returned the car to my home address cleaned and valeted. All the work was to an excellent standard. Highly recommended.

Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Always in contact me, you can keep upto date with everything going on with my car via the portal great idea

Fix Auto UK - Fix Auto Bury St Edmunds からの回答
A new bumper later and I couldn’t be happier with the work that was carried out!
Outstanding customer service from start to finish, fabulous courtesy car and they made sure the work was done before I went on holiday!

Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Excellent customer service with lots of updates when it took longer than expected. Thanks to Alex and James I have my lovely beetle back 😊

Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Excellent service from start to finish. Picked my car up and brought courtesy car and kept me informed of progress of repairs to my car (which had been hit in a car park).All staff courteous, friendly and extremely pleasant throughout. Repairs to my car perfect and my car returned to me a week later.

Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Found staff at Fix auto Bury St Edmunds really approachable and kind. Went out of their way to help me. Got booked in really quickly and work was carried out to a great standard at a fair price. They ran over time slightly so kindly had the car delivered back to me! Highly recommend. Thank you again.

Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Very happy with their service, men very polite when picking my car up and on bringing it back (Scratch marks) you wouldn’t know there were any after they had finished. Thank you.

Fix Auto UK - Fix Auto Bury St Edmunds からの回答

Fix Auto UK - Fix Auto Bury St Edmunds からの回答

Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Thank you for fixing my car body work. Fsntastic great service. Would recommend

Fix Auto UK - Fix Auto Bury St Edmunds からの回答
excellent service from James and the team. Very courteous and reliable.

Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Excellent all round. All the staff are courteous and helpful. The car was speedily repaired and cleaned. Faultless.

Fix Auto UK - Fix Auto Bury St Edmunds からの回答
I have just had my car repaired and picked it up today. I am so impressed by the excellent level of customer service provided by everyone that I spoke to at the repairs garage. I was so disappointed when I had my crash and thought it would be a long process to get fixed. The team at fix auto bury st Edmund’s made the whole experience easy and stress free. I am so happy with their work and the repairs! My car looks brand new and they cleaned it for me! Thank you so much to everyone for all your help. :)

Fix Auto UK - Fix Auto Bury St Edmunds からの回答
James has been a great help with my repairs and made the whole experience stress free! they picked up my vehicle from my work office and collected my hire vehicle and arrange all of this for me so i didnt have to stress or worry! highly recommend.

Fix Auto UK - Fix Auto Bury St Edmunds からの回答
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