Unlike my insurance company, Alex and James at the Bury St Edmunds branch kept me updated throughout and were incredibly kind and understanding. The repairs are amazing, and I know the team did all th... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
I had an unfortunate incident and was hit by another driver. Fix auto were appointed by their insurers and from working in insurance I knew what to expect but these guys went over and above. Top ho... もっと見る
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Alex in the Bury office was so helpful and kind from start to finish. She rang me and explained the process and kept me up to date on the repairs on our car. I'd never had an accident before so wasn't... もっと見る
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Great customer service! My Kia was repaired after a contact with a metal post in a car park. The repair itself was quite straightforward but sourcing the parts caused some delay due to Kia stock issu... もっと見る
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企業情報
当該企業による記述
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Cotton Lane, IP33 1XP, Bury St Edmunds, Suffolk, 英国
- 01284 777222
4.5
優良
138件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Communication by going through a…
Communication by going through a central call centre then told the line engage or not responding .to be told they will call you back with a update and never did ?Only after 3 chase up per issue
2026年3月27日
Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Hi David
Thank you for taking the time to share your feedback. Please accept our apologies for the delay in our response.
We are very sorry to hear that your experience at the time did not meet expectations. Please be assured that your comments have been shared with our team for internal review.
We pride ourselves on delivering high standards of customer service, and we hope we have the opportunity to provide you with a much better experience in the future.
Best regards,
Fix Auto Bury St Edmunds
Fantastic service from start to finish…
Fantastic service from start to finish I was kept updated from start to finish and the car looked brand new when they delivered it back
2026年2月20日
自発的なレビュー
The whole process was made easy with… Fixauto Bury St Edmunds
The whole process was made easy with helpful staff
and a quick repair completed on time and looks great.
Would recommend.
2026年2月23日
自発的なレビュー
Repairs to bodywork and parking sensors
Their Quality of Work was good, but the time taken to undertake the repair was not. On the understanding that the repair would take approx 1 week, I agreed to forego a curtesy car, however the repair took 3 weeks, with various reasons given throughout the process. Initially a delayed part (having been told that parts were usually on a 1 day delivery), then the painting failed a quality control inspection, then missing infill plugs, and finally a misaligned parking sensor bracket (pre-fixed) to the front body panel. All the delays were for understandable reasons, but communication through their tracking system was useless and misleading. A curtesy car (supplied for the final 3 days of the 3 week repair due to other commitments) was offered without having being checked and had collision damage (which probably would have been blamed on me, had a warning not come up on the dashboard, which alerted me to the problem, along with oil pressure and tyre pressure faults). I had no problems with the alternative curtesy car offered. The staff were all polite and friendly.
2025年12月15日
Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Hi Stephen
Thank you for taking the time to share your feedback. Please accept our apologies for the delay in our response.
We are very sorry to hear that your experience at the time did not meet expectations. Please be assured that your comments have been shared with our team for internal review.
We pride ourselves on delivering high standards of customer service, and we hope we have the opportunity to provide you with a much better experience in the future.
Best regards,
Fix Auto Bury St Edmunds
Fantastic team !!
Fantastic help from the guys. I had an accident while travelling back from the airport in the morning. I dropped my car to Bruce , Alex , Liam and James and they saw to it quickly and couldn’t have asked of anymore. I would definitely Recommend.
2025年11月4日
自発的なレビュー
Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Hi Jack
We appreciate you taking the time to leave us this 5 star review & we're glad to hear that you're happy with the service and your repair. Thank you for recommending us.
James @Fix Auto UK
Super helpful and efficient from start to finish
James and the team were super helpful and friendly. They were also easy to get hold of on the phone and kept in touch well. They returned the car to my home address cleaned and valeted. All the work was to an excellent standard. Highly recommended.
2025年10月9日
自発的なレビュー
Fix Auto UK - Fix Auto Bury St Edmunds からの回答
We appreciate you sharing your positive experience. We're happy to hear that our team was helpful and communicative. It's great to know you were pleased with the standard of work and the delivery. Thank you for recommending us!
Fix Auto Bury St. Edmunds
Always in contact me
Always in contact me, you can keep upto date with everything going on with my car via the portal great idea
2025年9月30日
自発的なレビュー
Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Peter,
We're happy to hear that you find our communication helpful and that you appreciate the portal for staying informed about your car. Thank you for your feedback.
Fix Auto UK
Car Vs Fence
A new bumper later and I couldn’t be happier with the work that was carried out!
Outstanding customer service from start to finish, fabulous courtesy car and they made sure the work was done before I went on holiday!
2025年8月27日
自発的なレビュー
Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Emily Armstrong,
We're happy to hear that you were satisfied with the bumper replacement! It's great to know that you received outstanding customer service and a fabulous courtesy car. Thank you for your positive feedback!
Fix Auto Bury St. Edmunds
Excellent customer service
Excellent customer service with lots of updates when it took longer than expected. Thanks to Alex and James I have my lovely beetle back 😊
2025年7月11日
自発的なレビュー
Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Hi Lisa
Thank you for taking the time to leave us this 5* review. We're pleased to hear that your happy with your repair & thank you for giving us the time to complete some rectifications. We want you to be fully satisfied with the repair & I'll pass on the feedback to the rest of the team.
Many thanks
Fix Auto Bury St. Edmunds
Hit and run damage
Excellent service from start to finish. Picked my car up and brought courtesy car and kept me informed of progress of repairs to my car (which had been hit in a car park).All staff courteous, friendly and extremely pleasant throughout. Repairs to my car perfect and my car returned to me a week later.
2025年7月3日
Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Margaret ,
We appreciate your positive feedback! We're happy to hear that you were pleased with our service, the courtesy car, and how we kept you informed about the repairs. We are glad our staff was friendly and that the repairs met your expectations.
Fix Auto UK
Highly recommend Fix auto Bury St Edmunds
Found staff at Fix auto Bury St Edmunds really approachable and kind. Went out of their way to help me. Got booked in really quickly and work was carried out to a great standard at a fair price. They ran over time slightly so kindly had the car delivered back to me! Highly recommend. Thank you again.
2025年6月24日
自発的なレビュー
Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Rachel,
We appreciate you taking the time to leave us a review! We're happy to hear that our staff were approachable and helpful, and that you were pleased with the standard of work. We are glad we could deliver the car back to you and we value your recommendation.
Fix Auto, Bury St. Edmunds
Very happy with their service
Very happy with their service, men very polite when picking my car up and on bringing it back (Scratch marks) you wouldn’t know there were any after they had finished. Thank you.
2025年6月13日
Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Afternoon Janet
We're happy to hear that you were pleased with our team's politeness and the quality of the scratch repair. Thank you for your positive feedback!
The Team @ Fix Auto Bury St. Edmunds
Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Thank you Kevin for leaving us this 5* review.
Glad that you're happy with your repair.
Fix Auto UK - Fix Auto Bury St Edmunds からの回答
We're happy to hear that you had such a wonderful experience! Thank you for your recommendation; it means a lot to us.
Fix Auto UK - Fix Auto Bury St Edmunds からの回答
We appreciate your kind words and 4-star rating!
Thank you for fixing my car body work
Thank you for fixing my car body work. Fsntastic great service. Would recommend
2025年5月14日
Fix Auto UK - Fix Auto Bury St Edmunds からの回答
We appreciate your kind words and 5-star rating! We're delighted to hear you were happy with our service and the repair work. We appreciate your recommendation.
excellent service
excellent service from James and the team. Very courteous and reliable.
2025年5月8日
自発的なレビュー
Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Thank you for your kind words! We're delighted to hear you had an excellent experience with James and the team. We appreciate your feedback and are glad you found them courteous and reliable.
Excellent all round
Excellent all round. All the staff are courteous and helpful. The car was speedily repaired and cleaned. Faultless.
2025年5月7日
Fix Auto UK - Fix Auto Bury St Edmunds からの回答
Thank you for your kind words and 5-star rating! We are delighted to hear that you were happy with the service and the results. We really appreciate your feedback.
I have just had my car repaired and…
I have just had my car repaired and picked it up today. I am so impressed by the excellent level of customer service provided by everyone that I spoke to at the repairs garage. I was so disappointed when I had my crash and thought it would be a long process to get fixed. The team at fix auto bury st Edmund’s made the whole experience easy and stress free. I am so happy with their work and the repairs! My car looks brand new and they cleaned it for me! Thank you so much to everyone for all your help. :)
2025年4月7日
自発的なレビュー
Fix Auto UK - Fix Auto Bury St Edmunds からの回答
We are thrilled to hear about your positive experience at our repair garage. We understand how stressful a car accident can be, and we strive to make the repair process as smooth and hassle-free as possible. We are so pleased that our team was able to provide you with excellent customer service and that you are happy with the quality of our repairs. We appreciate your kind words and are grateful for your positive feedback.
James has been a great help with my…
James has been a great help with my repairs and made the whole experience stress free! they picked up my vehicle from my work office and collected my hire vehicle and arrange all of this for me so i didnt have to stress or worry! highly recommend.
2025年4月2日
自発的なレビュー
Fix Auto UK - Fix Auto Bury St Edmunds からの回答
We're thrilled to hear about your positive experience. It's wonderful to know that James went above and beyond to make your repair process smooth and stress-free. We appreciate your kind words and are glad that you found our service helpful.
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