I dislodged a corner of my cars front bumper having caught it on the edge of a fence post whilst reversing on my drive. I visited Fix Auto in Chessington to get an idea other than cost of repair. I... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Timely pick up and delivery of car but with a month’s wait for an agreed date for the work to begin, the parts could have been ordered ahead of the car getting to the venue for the work to begin. The... もっと見る
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The team was friendly, professional and helpful, taking the time to explain the process and answer any questions I had. They kept me well informed throughout the repair, providing regular updates on... もっと見る
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My car came here for repair after a fairly significant impact that affected every panel on one side. Fix Auto were excellent, great communications during the process, always friendly and most importa... もっと見る
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企業情報
Fix Auto UK - Fix Auto Chessington について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Techview House, Cox Lane, KT9 1SG, Chessington, Surrey, 英国
- 0208 3918700
4.6
優良
314件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It took 3 weeks for a small repair
No courtesy car available unless I had waited longer to book the car in. Thinking it would only be a few days for a small repair, I consented. But I was without a car for 3 weeks (21 days) until I received my car back. This was really difficult to manage visits, hospital appointments, dentist, collecting prescriptions, blood tests , eye test etc. The repair was good and the car clean however.
2025年9月1日
Fix Auto UK - Fix Auto Chessington からの回答
Good Morning
thank you for your review, I can see that we after you declined the courtesy car for booking in and when you dropped off your car you enquired about a courtesy car and the staff explained that we have to pre book cars to customers, they offered to arrange one once they had one spare but the date of availability was not suitable. We do advise all customers repairs are on average 7-10 working days with a lot of suppliers having parts delays and any unforeseen delays. I am sorry you had an inconvenience, we would always recommended if you have important appointments to attend, to book in with a replacement vehicle.
Kind Regards
Fix Auto Chessington
Repairs to Car after Head on Collision
I was involved in a head on collision resulting in significant damage to my vehicle. I arranged for the car to be delivered to Fix Auto, Chessington for it to be repaired. The service was brilliant from start to finish! The team were friendly, honest, and kept me updated throughout the repair. They explained everything clearly and the work was done to a really high standard. The car repair was perfect now and the turnaround time was quicker than expected. I’m really impressed and wouldn’t hesitate to recommend Fix Auto, Chessington.
2025年8月28日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your lovely kind words Mr. Reid - i have sent over to the team including Anthony who worked on your vehicle. You were patient towards the end with those few niggles but we got there and are delighted you are happy.
Regards Rachel and Arnie Fix Auto Chessington
Exceptional
I recently had the pleasure of working with Fix Auto Chessington following a repair on my car, and I couldn’t be happier with the experience I received. From the very first point of contact through to delivery, their service was truly exceptional and
The repaired areas looked as good as new.
Also Courtesy cars, vehicle delivery, and detailed vehicle cleaning—a touch that doesn’t go unnoticed.
2025年8月22日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you Mr. Fernandes,
What a lovely review! we are so happy that everything went well and you were happy with all aspects of the process. Although we hope you will be fortunate enough not to need our services again, if you do, you know where we are!
Fix Auto Chessington
Friendly and super professional service…
Friendly and super professional service from start to finish. Great comms too! Highly recommended.
2025年8月20日
自発的なレビュー
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for taking the time to leave your great review! We really appreciate your kind words
Fix Auto Chessington
Communication and Skill 5 Star
Communication excellent from start to finish. I couldn’t quite believe the repair job they did on my front bumper. It was as if the accident had never happened, just looked brand new. Fabulous, thank you.
2025年8月15日
自発的なレビュー
Fix Auto UK - Fix Auto Chessington からの回答
Thank you Ms. Maynard,
What a lovely review! we are so happy that you had a great experience. I will pass on your kind words to the team. Thank you for time in leaving the review.
Fix Auto Chessington
Fix Auto UK - Fix Auto Chessington からの回答
Thank you Nadia ,
We appreciate you taking the time to leave positive feedback regarding our service and repairs; it is always appreciated.
Fix Auto Chessington
Fix Auto UK - Fix Auto Chessington からの回答
Iordache,
We appreciate your positive feedback and the five-star rating! We are happy to hear that you were pleased with our service.
Fix Auto Chessington
Helpful service team
The service provided was wonderful throughout. Staff were supportive and informative.
*Still awaiting a message about one aspect which was discussed post service.
2025年8月7日
Fix Auto UK - Fix Auto Chessington からの回答
Hi JP,
We're happy to hear that our staff were supportive and informative! We apologise for the delay regarding the message you're awaiting and will look into it right away. Thanks for the feedback.
Fix Auto UK
Friendly, straightforward and high quality work
Fix Auto took our car in for repairs, having being selected by our insurers. From collection through to delivery, the team were friendly and courteous, and kept us informed of progress throughout. And they did an excellent job of the repair itself. Very pleased.
2025年7月28日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your review Mr. Young
We're happy to hear that our team provided friendly, courteous service and kept you informed throughout the repair process. We're glad you're pleased with the quality of the work. Thank you for your positive feedback!
Fix Auto Chessington
Excellent service, from start to finish
Such helpful, friendly, informative staff, made dealing with this company an absolute pleasure.
You get to speak to real people on the phone ,very promptly, these days a real bonus.
My car was delivered back to me, looking as great as it was before I smashed it up !
2025年7月2日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you fir your fantastic review Ms. Hughes. It's wonderful to know that our staff were so helpful and informative, and that you were pleased with the repair. Fix Auto Chessington
The people
All staff were cheery and engaged . Booking and collection was easy . The repair was great and completed well within time.
2025年7月25日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you Graham
We appreciate you taking the time to leave us this fantastic review! We're so glad booking and collection were easy, and you were pleased with the repair. Fix Auto Chessington
Charming man who collected and returned…
Charming man who collected and returned my vehicle
2025年7月24日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for the lovely review Mrs. Conway, I will pass comments onto Dale our transport operative. Regards Fix Auto Chessington
Fix Auto - Stolen Car Repair
Sadly my car was stolen, once it was recovered it was brought to Fix Auto to be repaired. Fix Auto were professional and kind throughout my experience with them. Although the damage was extensive, they went out of their way to restore my car to it’s original condition as promptly as possible. The employees kept me updated at every stage and were transparent about any delays. Fix Auto were a pleasure to deal with and I’m grateful to all the team!
2025年7月30日
Fix Auto UK - Fix Auto Chessington からの回答
Thank for your lovely reviews Mr. Saker. We are very happy we managed to get you back on the road and thank you for your patience whilst waiting for back ordered parts. Fix Auto Chessington
Excellent Service
Fix Auto, Chessington, were recommended by my Kia dealer, for bodywork. I called, without prior appointment, to see about having a minor scratch on a door 'repaired'. A gentleman polished the scratch straight away, with pretty good results. That is excellent customer service, which has saved me a lot of money, and time. Can't ask for any better.
2025年7月25日
自発的なレビュー
Fix Auto UK - Fix Auto Chessington からの回答
Good Evening Mr. Tyrrell,
We appreciate you taking the time to share your positive experience regarding the quick and effective repair of the scratch on your car. We are glad we could save you time and money.
Fix Auto Chessington
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for taking time to leave a review. I will be sure to share with the staff ! - many thanks Fix Auto Chessington
Fix Auto UK - Fix Auto Chessington からの回答
Mr. S K ,
We appreciate your feedback and are glad you had a good experience.
Fix Auto Chessington
Excellent service.
Good update communication. Helpful and friendly staff. The repair standard was excellent. Car was presented in fabulous condition.
Thank you.
2025年6月26日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you Mr. Cook
We appreciate you taking the time to leave us a 5-star review. We're happy to hear that you were pleased with our communication, helpful staff, and the repair quality.
Fix Auto Chessington
Fix Auto UK - Fix Auto Chessington からの回答
Dear Mr. Morris,
We appreciate you taking the time to leave us a fantastic review! We are so glad you were happy with our service and communication.
Fix Auto UK
Fix Auto UK - Fix Auto Chessington からの回答
Thank you Naresh,
We're happy to hear that you were updated on our progress and that you were satisfied with the work performed. Thank you!
Fix Auto Chessington
Expectation Management
Constant adjustment to the expected delivery date, but only on the day of expected delivery or the day before leaving me having moved my work diary around multiple times to accommodate the potential delivery for it not to arrive. I would prefer it if I’d been told ‘not ready’ for the 6 weeks it took to fix, rather than it’ll be ready on date XX 5 times, only to be let down. Expectation management was probably the worst I’ve experienced!
2025年6月20日
Fix Auto UK - Fix Auto Chessington からの回答
Thank you for your review Mr. Fox. We are sorry you did not have a great experience but there are a few things we feel should be included:
Our expected date is not a delivery date - we do make clear at the very start that is an expected completion date and does not include handover. We do this to ensure that clients do not make plans until their vehicle is ready as there are a number of things out of our control that can affect a repair completion date. As such with your vehicle there were modified accessory parts that were not standard and Landrover struggled to identify them which caused delays with them being able to supply the relevant parts. Your vehicle also required a number of ADAS resets which we had a specialist come in to do -which we did communicate. The team did update often and I myself took over updating you whilst on holiday abroad. We will at your case further when I return to see what could have been done better. regards Rachel Fix Auto Chessington
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