Great customer service. Proposed repairs, costs and time frame to complete them were clearly explained and timing of the repair was arranged to suit me. Everyone I spoke to was pleasant and helpful... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Had to have a rear tailgate scratch repaired, tried a more local Volvo Approved bodyshop who didn’t bother to reply for two weeks… Fix replied by return, were helpful and friendly. Repair excellent... もっと見る
企業が回答しました
There’s a lady there called Kristy. I cannot speak highly enough of her. She’s just brilliant. We had nearly 4 weeks of insurance companies trying to avoid responsibility. Kristy stuck at it patie... もっと見る
企業が回答しました
The repair was outstanding. The receptionist and delivery driver fantastic. The customer service I received from the chap who I dealt with was woeful. No ‘good morning’. He kept me waiting for age... もっと見る
企業が回答しました
企業情報
Fix Auto UK - Fix Auto Deepcut について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Deepcut Bridge Rd, Deepcut, GU16 6QP, Camberley, Surrey, 英国
- 01252 835631
4.8
優良
132件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Poor Communication and One non Customer Friendly Person
Whilst the repair appears to have been done well, it took twice as long as they said it would and at no point was I given an update that there would be a delay and why. One person in particular, Steve, was unhelpful, brusk and because he tried to polish out a mark we noticed with a dirty cloth, actually put a couple of scratches on the new repair. Kristy, however was great - very polite, helpful and patient.
2025年2月21日
Fix Auto UK - Fix Auto Deepcut からの回答
Good afternoon. All I can do is apologise if the service has not been up to our expected level. Due to a temporary staffing issue caused by illness and holidays there was a delay in some repairs however you should have been updated to this so again apologies we did not. I am pleased you are happy with repairs following rectification of the scratch. I have noted your comments and spoken to the relevant staff who has also sent his apologies if you felt he came across a little abrupt. This was not his intention. if you would like to discuss anything further please do not hesitate to contact me on 01252 835631 option 1. Kind regards Pete Hankin (Operations Manager)
Car repair
My car was collected for repair when I was told it would be. It was returned when I was 5old it was going to be. Al, the staff where very approachable, helpful and friendly.
2025年2月3日
Fix Auto UK - Fix Auto Deepcut からの回答
Many thanks with leaving us a review and pleased to hear you are happy with our service. Kind regards Pete
Fix Auto UK - Fix Auto Deepcut からの回答
Many thanks with the review and pleased to hear you are happy with our service. Regards Pete
Fix Auto UK - Fix Auto Deepcut からの回答
Good morning, I am pleased to hear you are happy with your repairs and thankyou for leaving us a review. Regards Pete
Great Service
The whole repair process was easy and efficient from first contact, reception and completion of the bodywork repair to my Volvo. Staff were friendly and obliging and delivered the desired outcome.
2025年1月16日
Fix Auto UK - Fix Auto Deepcut からの回答
Many thanks in taking the time leaving us a review and pleased to hear you are happy with repairs to your Volvo and our service. Kind regards Pete
Fantastic service
Great communication from start to finish. Car fixed very quickly and immaculately clean afterwards- fantastic
2025年1月15日
Fix Auto UK - Fix Auto Deepcut からの回答
Many thanks in leaving us such a positive review and pleased to hear you are happy with both your repairs and our service, Kind regards. Pete
A speedy and professional response
A speedy and professional response . Excellent service thank you.
2025年1月17日
Fix Auto UK - Fix Auto Deepcut からの回答
Many thanks in taking the time leaving a review and pleased to hear you are happy with our service. Regards Pete
Efficient and on schedule
Told me what they were going to do, when they were going to do it, and then did it. Good communication throughout.
2025年1月16日
Fix Auto UK - Fix Auto Deepcut からの回答
Many thanks taking the time in leaving us a review and pleased to hear you are happy with our service. Kind regards Pete
Repaired my car after a crash to a high…
Repaired my car after a crash to a high standard in a quick time and cleaned in and out of the car.
2025年1月7日
Fix Auto UK - Fix Auto Deepcut からの回答
Many thanks in taking the time leaving us a review and pleased to hear you are happy with your repairs and our service. Regards Pete
Excellent service!
We had our car boot and rear bumper repaired by FixAuto. They were really helpful fast and efficient and did an excellent job!
2024年12月3日
自発的なレビュー
Fix Auto UK - Fix Auto Deepcut からの回答
Many thanks in leaving us such a positive review and pleased to hear you are happy with repairs and our service. Kind regards Pete
Interactions with Fix Auto at Deepcut…
Interactions with Fix Auto at Deepcut kept me well informed as to progress.
2024年9月24日
Fix Auto UK - Fix Auto Deepcut からの回答
Thankyou in taking the time in leaving us a review and pleased to hear you are happy with our service. Kind regards, Pete
Fix Auto UK - Fix Auto Deepcut からの回答
Good morning, thanks for taking the time in leaving a review and pleased to hear you are happy with both repairs & service. Regards Pete
Did a fantastic job very quickly and…
Did a fantastic job very quickly and car is as good as new.Very professional and highly recommended.
2024年8月30日
自発的なレビュー
Fix Auto UK - Fix Auto Deepcut からの回答
Many thanks in taking the time in leaving us a review and very pleased to hear you are happy with our service and your repairs. Regards Pete
The best body shop
Excellent service : most efficient ,courteous, professional and caring
Their receptionist, Kristy Robinson, deserves 11 out of 10 for impecable efficiency, dependancy and courtesy - if Kristy states she will phone back, without fail ,she always does and regulary progress updates you - excellent with professional service
Will highly recommend
2024年8月27日
Fix Auto UK - Fix Auto Deepcut からの回答
Many thanks in taking the time leaving us a review. I shall pass on your praise to Kristy. She certainly is an asset to us! Kind regards Pete
Car repair after accident
Car repair after accident covered by insurance
Friendly efficient customer service
Collection and delivery of vehicle
Very pleased with overall result and would recommend Deepcut Garage
2024年8月20日
自発的なレビュー
Fix Auto UK - Fix Auto Deepcut からの回答
Good morning. Many thanks in taking the time in giving us a review and pleased to hear you are happy with our service and your vehicle repairs. Kind regards Pete
Kristy at Fix Auto did a fantastic job…
Kristy at Fix Auto did a fantastic job in persuading the insurance company to repair rather than write off my car. Fixed within just a few days of go-ahead. Great repair and service with constant updates on progress.
2024年8月7日
自発的なレビュー
Fix Auto UK - Fix Auto Deepcut からの回答
Hi, Thank you so much for your 5-star review ! We are delighted you are happy with the service and repair we provided and are very grateful you took the time to share your positive feedback, it means a lot !
Great service
Car went in recently for a small repair to bodywork through the insurance company. Really easy to book it all in, great courtesy car as requested, repair done very nicely, and car left cleaned and polished. Thank you!
2024年6月7日
自発的なレビュー
Fix Auto UK - Fix Auto Deepcut からの回答
Many thanks in taking the time to leave us a review and pleased to hear you are both happy with our service and your vehicle repairs. Regards Pete
After some unfortunate events Fix Auto were amazing!
My car ended up with Fix Auto Deepcut after unfortunate couple of events. A neighbours tree had fallen and smashed my windscreen and when the windscreen was repaired it was dropped slicing through my dashboard! Fix Auto were asked to repair my car by the windscreen company. Right from the outset Fix Auto were excellent. The main communication was with Kirsty who was wonderful, polite and attentive and very sympathetic to my issues! She kept me updated regularly before and during the repair and I felt nothing was too much trouble. She is just the sort of person every company needs in a customer facing role. The repair itself was completed quicker than scheduled which was amazing and the guy who collected and returned my car was again professional and polite. (I think his name was Mark). Due to the car being ready quicker than planned they returned the car to me at work rather than home which was extremely helpful. I am very impressed with the complete service I received and would be happy to use Fix Auto again and recommend them to friends and family.
2024年5月30日
自発的なレビュー
Fix Auto UK - Fix Auto Deepcut からの回答
I am glad you are happy with your repair. Thank you for your review and kind words, it's always nice to receive positive feedback and it means a lot. Thanks, Kristy
Brought back a damaged and dirty car
Brought back a damaged and dirty car. It has been full of sand. Didn't want to provide the evidence that it has not been initially damaged and spoke down on me. Did not want to send me any documents or call the insurance and just left. Terrible service.
2024年5月20日
自発的なレビュー
Fix Auto UK - Fix Auto Deepcut からの回答
Good evening, I am sorry we have not met your expectations. We pride ourselves on our high level of customer service and vehicle repairs. Your vehicle gets a free courtesy clean, not a valet. As you are aware your vehicle was collected/delivered by our recovery truck and has not been driven by ourselves other than loading/unloading and around our clean workshops so not sure how we could have got sand in your vehicle. As we made you aware on the phone you signed a damage report to say the lamp was broken already and also our estimator had photographs showing this. It is not the case we did not want to phone the insurer. In fact, as soon as I got off the phone with yourself i contacted Admiral myself and logged an expression of dissatisfaction with Fix Auto head office by email and provided them all information to prove the damage on your vehicle was there prior to us collecting it. If you would like to discuss this further I can be contacted on 01252 835631 (option 1) Kind regards Pete
Very good service and a prompt
Very good service and a prompt, good quality repair. Many thanks
2024年4月25日
自発的なレビュー
Fix Auto UK - Fix Auto Deepcut からの回答
Many thanks for your review and pleased to hear you are happy with both your service & repairs. Regards Pete
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