Just picked up my car which was fixed by Fix auto Elgin. Very good communication and updates throughout the whole process. Staff were very understanding and helpful. Car looks like brand new. Whole e... もっと見る
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Demi at front desk was very pleasant polite and chatted away with me, felt at ease, car was fixed in 3 days which I thought was quick and quite apprehensive about how quick it was done but it was perf... もっと見る
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Book in date changed due to need for courtesy car, I didn't take in the end.. Car delayed 24 hours to go through quality control after repairs.. Then found bonnet badge missing. Waiting 4 weeks a... もっと見る
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The whole process was seamless. From the initial viewing of the damage to getting the car back very professional. The staff could not be more helpful and the courtesy car was brand new and no hassle g... もっと見る
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企業情報
Fix Auto UK - Fix Auto Elgin について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Ashgrove Road, IV30 1UU, Elgin, Morayshire, 英国
- 01343 547 702
4.3
優良
104件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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Fix Auto UK - Fix Auto Elgin からの回答
We're so pleased to hear that our communication was good and that you were happy with the excellent work done on your car after the bump! Thank you for your wonderful feedback.
Great experience from start to finish
Great experience from start to finish. Very pleased with the work carried out and also good communication.
2026年7月10日
自発的なレビュー
Fix Auto UK - Fix Auto Elgin からの回答
Thank you very much for the kind review 😊
Highly recommended
Just picked up my car which was fixed by Fix auto Elgin. Very good communication and updates throughout the whole process. Staff were very understanding and helpful. Car looks like brand new. Whole experience was easy, trouble free and quick. I would highly recommend this garage
2026年6月29日
Fix Auto UK - Fix Auto Elgin からの回答
We're so pleased to hear about your positive experience with your car's repair. It's wonderful that our communication kept you informed and that our team was understanding and helpful. We're glad the process was easy and trouble free. Thank you for your recommendation!
Repair very good
Repair very good , work 100%, paint on my keys and key ring , dirt on carpet and sill, very minor but attention to detail is important , highly recommend though, staff very helpful and communication excellent
2026年6月26日
Fix Auto UK - Fix Auto Elgin からの回答
We are pleased to hear the repair work was excellent and our staff were helpful. We appreciate your feedback regarding the minor details and will address these internally.
Slow and shoddy
Picked up my car and did nothing with it for almost 2 weeks. It was a bumper replacement and it came back fitted incorrectly so now needs to go back again. They also drove it to one of their locations an hour away despite there being a local location.
2026年6月26日
自発的なレビュー
Fix Auto UK - Fix Auto Elgin からの回答
NO DETAILS PROVIDED SO AT THIS TIME I CANNOT LINK THIS TO AN ACTUAL JOB CARRIED OUT BY US
Fix Auto UK - Fix Auto Elgin からの回答
We're so happy to hear you had a great experience with us. We appreciate your kind words!
The experienced trademan ensured all…
The experienced trademan ensured all small details were adressed.
2026年6月10日
Fix Auto UK - Fix Auto Elgin からの回答
We're happy to hear our experienced team addressed every detail. Thank you for your kind words!
Quality control after care lacking
Book in date changed due to need for courtesy car, I didn't take in the end..
Car delayed 24 hours to go through quality control after repairs..
Then found bonnet badge missing.
Waiting 4 weeks after repair for this to be rectified..
Quality control didn't pick up this omission I had to!
2026年5月26日
Fix Auto UK - Fix Auto Elgin からの回答
We are truly sorry to hear about the issues you experienced with your recent service, including the delays and the missing bonnet badge. We are actively reviewing our quality control processes to prevent such oversights in the future.
Fix Auto UK - Fix Auto Elgin からの回答
We're glad you enjoyed your experience. Thank you for your review
Fix Auto UK - Fix Auto Elgin からの回答
Thank you for the review ☺️
Fix Auto UK - Fix Auto Elgin からの回答
Thank you for the kind review :)
AVOID AT ALL COSTS
Unfortunately had to put my car here for repair. They were very rude on the phone. Twice I went to check my car after being repaired. And twice it wasn’t repaired correctly. More damage caused to the car while in this garage. Paint work full of runs. Panel gaps all wrong. New bumper not even bolted on correctly. Paint flaking off of newly painted bumper. When confronted about all this manager Brian said it was my problem not his. Very poor customer service. Definitely would not recommend anyone using this garage unless you want very poor quality of work. Avoid at all costs
2026年4月23日
Fix Auto UK - Fix Auto Elgin からの回答
Hi,
We are sorry to hear that you feel dissatisfied with your recent experience however, we must address several points raised in your message.
You have stated that our team was “very rude.” We strongly refute this. Throughout your interactions with us, our staff remained professional despite the manner in which they were spoken to. The language and tone used towards our team were, at times, unacceptable and among the most challenging we have encountered.
In relation to the repairs, any concerns you brought to our attention were addressed and rectified promptly. At no stage did Brian indicate that the repairs were not our responsibility. This is simply not an accurate reflection of the conversations that took place.
What was clearly communicated was the need for the return of our courtesy vehicle. At that point, you advised that this was “not your problem” as you were travelling to Cornwall. This placed us in a difficult position, as the vehicle remained our property and was required back as agreed.
We take pride in our workmanship and customer service, and we always aim to resolve any issues raised. However, we expect mutual respect in all interactions.
If you wish to discuss this matter further in a constructive manner, we remain available to do so.
Many thanks
Good drop off and pick up of a courtsey…
Good drop off and pick up of a courtsey car.
polite and professional staff on reception and appraising my car
repair looks amazing - like a brand new car.
The repair took a week longer than expected.
On pick up Apart from the repair area my car was dirty and dusty and needed taken straight to the car wash it was also covered in bird poo.
I gave four stars but had my car been washed for collection I would have given five.
2026年4月22日
Fix Auto UK - Fix Auto Elgin からの回答
We're glad you appreciated our team and the repair quality. We regret the delay and that your car wasn't cleaned before collection. We'll review our processes to improve this. Thank you for your feedback.
The company was very professional but…
The company was very professional but pleasant and informed me along the way
2026年3月26日
Fix Auto UK - Fix Auto Elgin からの回答
We appreciate you taking the time to leave us a review! We are so glad to hear that you were happy with our team and service.
alhough work took longer than i thought…
alhough work took longer than i thought work was professional and vehicle return clean, the call handler Demi was very polite and helpful.
2026年3月16日
Fix Auto UK - Fix Auto Elgin からの回答
We appreciate your positive feedback. We're happy to hear that you found the work professional and the vehicle clean. We're also glad Demi was helpful and polite!
Easy experience
Garage got in touch quickly to arrange to assess the damage, repairs were completed before the estimated date and all staff I met on my visits were friendly. Repairs have been done well.
2026年3月6日
Fix Auto UK - Fix Auto Elgin からの回答
We appreciate you taking the time to leave us a review. We're happy to hear that you were pleased with our quick communication, friendly staff, and timely, quality repairs.
Fix Auto UK - Fix Auto Elgin からの回答
We appreciate your positive feedback and are so glad you were happy with our team and the work completed.
Delighted with the work completed on my…
Delighted with the work completed on my car. Sadly, disappointed I had to wait two weeks for the courtesy car.
Impressed with the information provided by receptionist, who kept me up to date with the repair.
2026年2月24日
Fix Auto UK - Fix Auto Elgin からの回答
We're happy to hear that you were delighted with the work completed. We regret the delay in providing a courtesy car. We appreciate your positive feedback regarding the informative updates from our receptionist.
This is the worst auto body shop that I…
This is the worst auto body shop that I have ever dealt with and as for only assessing the cars damage then once stripped they found more parts damaged and had to wait even longer for my car nearly 3 months when the car should have been assessed properly at the beginning and all parts ordered in one go
2026年2月6日
Fix Auto UK - Fix Auto Elgin からの回答
I’m sorry to read that you feel this way about your experience.
When your vehicle first arrived, we carried out a full visual assessment. However, as is often the case with accident repairs, additional damage only became visible once the vehicle was fully stripped. The extra plastic trims and components that were required were raised as supplementary items at that stage. Unfortunately, not everything can be identified with 100% accuracy until dismantling has taken place.
That said, the main delay in completing your repairs was due to a single part that was on national back order for over three months. This was entirely outside of our control, and we kept you updated as best we could while waiting for the part to become available.
We always aim to deliver high quality repairs and get vehicles back to customers as quickly as possible. To describe us as the “worst” body shop feels, in our opinion, excessive given the circumstances particularly as the final repair outcome was completed to a high standard.
We genuinely wish you all the best going forward and, in the nicest possible way, hope your vehicle gives you many trouble free miles ahead.
Great service
Great service, repair carried out quickly and nice touch of a lovely clean car.
2026年1月21日
Fix Auto UK - Fix Auto Elgin からの回答
We appreciate your kind words and 5-star rating! We're so happy to hear you were pleased with our quick repair and clean car.
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