Absolutely brilliant, top service from Ashgrove. Was told the truck would be about 2 weeks, was ready in 2 days! You would never know there was a bump, the colour match is perfect and the finish is so... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I cannot praise Ashgrove Auto Fix enough. They have done a fantastic job with my car. The workmanship is fantastic and it was ready for collection earlier than estimated. Their communication by email,... もっと見る
企業が回答しました
My car required returning for 2 items to be attended to that were missed when the car was in for repairs the first time. These items were fixed within 2 hours of dropping the car off which was ver... もっと見る
企業が回答しました
Thank you for fixing our car so quickly. We only put the car yesterday and its ready for a collection today! Thank you for cleaning the interior also. I didn't expect that. Super fast service and easy... もっと見る
企業が回答しました
企業情報
Fix Auto UK - Fix Auto Inverness について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Burnett Road, IV1 1TF, Inverness, 英国
- 01463 232 036
4.3
優良
172件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The team were really helpful and kept…
The team were really helpful and kept us up to date with the repairs. Shannon Would send updates via email or drop us a we call . Repairs completed is a timely manner and to high standards
2025年12月19日
自発的なレビュー
Fix Auto UK - Fix Auto Inverness からの回答
We're happy to hear that our team was helpful and kept you informed about the repairs. We appreciate your feedback regarding the timely completion and high standards of our work.
Very bad service
Very bad service. Lack of communication. They had the wrong email address which would have flagged up on the emails yet they didn't call to get the correct email or to speak to me. Didn't chase up the parts. Car was with them for 6 weeks. Receptionist was on the verge of being rude when I called.
2025年12月9日
Fix Auto UK - Fix Auto Inverness からの回答
Thank you for taking the time to share your feedback. We are sorry to hear that you feel dissatisfied with your experience and would like to clarify a few points raised in your email.
Firstly, we can only use the contact details provided to us by your insurance company. Unfortunately, we are unable to amend or verify these details independently unless we are advised otherwise. While we use automated systems to issue updates, these systems rely entirely on the information supplied to us.
Regarding parts, we can confirm that the required components were actively chased with the supplier every two days. Regrettably, parts availability and delivery times are outside of our control, and we must wait for suppliers to release them in the same way our customers do. This is a common issue across the industry and was the primary reason for the repair duration.
As for the length of time your vehicle was with us, this was directly linked to parts delays rather than a lack of action or communication on our part.
Finally, we would like to address your comments about our receptionist. Our staff are expected to remain professional at all times, and we are confident that this was upheld during your interactions. We also expect conversations to remain respectful, and our team should not be subjected to inappropriate or discourteous behaviour as they were!
Fix Auto UK - Fix Auto Inverness からの回答
We're so happy to hear that you received such fantastic and quick service from our team! Thank you for your positive feedback; it means a lot to us.
Shannon looked after me so well
Shannon looked after me so well, regular email updates on my repairs.
Many Thanks xx
2025年12月16日
自発的なレビュー
Fix Auto UK - Fix Auto Inverness からの回答
We're happy to hear that you were well looked after and received regular updates. Thank you for your positive feedback; it means a lot to us.
These guys were amazing
These guys were amazing, even though I was messed about for getting my hire vehicle and giving my car to the garage to get fixed they smashed it out the park and got it repaired quickly. Would highly recommend
2025年12月11日
自発的なレビュー
Fix Auto UK - Fix Auto Inverness からの回答
We're glad you enjoyed your experience. We appreciate you highlighting our team's dedication to quickly repairing your car despite the issues encountered. Thanks for the recommendation!
6 months to source one part?
Motorhome damaged in May & eventually told to contact this repair shop. Re-sent explanation & photos regarding damage got a date to bring van up in June. Dropped it off, note I live a hours drive away, then before we left Inverness got a call that they had ordered the wrong part. Had to take it away again. Eventually, after a few phone calls over a number of weeks was given a new date. Day before I was due to bring it up reception called with a few strange questions. Apparently they hadn’t ordered the part yet? After repeated phone calls for many months Lisa on reception told me the purchaser for spares was off that week so she would look into it herself. This was a few weeks ago in November. Part was located a few hours later in a dealers in Perth, but they hadn’t paid for sending it to Inverness? It was picked up & was given a date to bring it up again. Shop manager said it would take an hour to fix? I asked about the dent repair, scratches etc, he had no knowledge of these. He had only been there a month! These were all highlighted in pictures & verbally before the van was booked in initially & it had been on site to be assessed way back in June. Left the van there & finally picked it up a few days ago. Repairs fine. Left a reflector off but that’s okay. Many Thanks to Lisa for taking the initiative to find out what was happening to the parts or I would still be waiting but the whole the management skills need to be reviewed.
2025年12月8日
自発的なレビュー
Fix Auto UK - Fix Auto Inverness からの回答
Thank you for taking the time to share your experience. We are sorry to hear about the issues you encountered, including the incorrect part, communication delays, and the initial oversight regarding the dent repair and scratches. We will be reviewing our internal processes to ensure improvements are made in both service and communication.
Regarding the motorhome part, please be aware that motorhome components often have significantly longer lead times, and it is not unusual for these items to take several weeks or even months to arrive. This delay was not due to any reluctance on our part to pay for delivery, rather, the supplier does not ship these parts directly to Inverness, which unfortunately limits how quickly we can obtain them.
We are pleased that the repairs have now been completed and appreciate your acknowledgement of the team member’s efforts in sourcing the part.
If there is anything further you would like to discuss, please let us know.
Excellent service!
My car went in for the full treatment as it was covered in scratches and some dents. It looked like a new car when I collected it a few days later. The staff and communication from them were excellent. Highly recommend!
2025年11月3日
自発的なレビュー
Fix Auto UK - Fix Auto Inverness からの回答
We're happy to hear that your car looked new after the treatment! We appreciate your positive feedback regarding our staff and communication. Thank you for recommending our services!
Brilliant service all round
So happy with the speed and quality of the body work Fix Auto did for my Vauxhall. They finished a day ahead of their estimated finish date and in addition they cleaned interior and exterior, so it was so fresh when I came to collect. Was thrilled! Added bonus was lovely and accommodating coordination and customer service from Shannon!
2025年12月4日
Fix Auto UK - Fix Auto Inverness からの回答
We're so happy to hear that you are pleased with the efficient, high-quality work completed on your Vauxhall. It's great to know you appreciated the detailing and the helpful coordination. Thank you for your positive feedback!
Excellent service
After being taken here the staff were brilliant and looked after us and our two dogs whilst we waited for a hire car. On return to collect belongings from the car Shannon was excellent. All through the process we were kept informed.
2025年12月2日
自発的なレビュー
Fix Auto UK - Fix Auto Inverness からの回答
We appreciate your kind words! We're so glad our staff could assist you, especially with your dogs, while arranging the hire car. It's great to hear you were kept informed throughout the process.
Great customer service
Friendly reception and patient customer service as having damage to your car can and is a stressful time. Ashgrove were flexible with date changes and were quicker with repairs needed. First class repair 👍
2025年11月20日
自発的なレビュー
Fix Auto UK - Fix Auto Inverness からの回答
We're happy to hear that our reception was friendly and our customer service was patient during a stressful time. We're glad we could be flexible with date changes and provide quick, first-class repairs. Thank you!
ABSOLUTE NIGHTMARE
Many errors in the process of repairing our car including, excessive delays (our car took more than 5 months to repair what should have taken maximum a few weeks). Massive backlog so expect your vehicle to sit there for a few months before work even gets started.
Terrible communication (incorrect and inconsistent). Incompetent staff that made basic mistakes and mistreated our vehicle. Rubbish replacement vehicles. Overall would not recommend- absolute nightmare.
2025年11月17日
Fix Auto UK - Fix Auto Inverness からの回答
We appreciate you bringing these issues to our attention. We're very sorry to hear about the delays, communication problems, and vehicle care. We'll investigate these points to improve our service and prevent similar situations in the future. Thanks for your feedback.
Good service and work
Good quality work and was informed about the progress of the works.
I would recommend them.
2025年11月14日
Fix Auto UK - Fix Auto Inverness からの回答
We're happy to hear that you were informed about the work's progress and that you found the quality to be good. We appreciate your recommendation!
Professional…
This is a very well run professional company and the standard of their workmanship is high. All the staff are easy to deal with and Shanon did a great job in keeping me informed on progress and dealing with return of my hire car. The long lead time and congested yard are reflections of how busy they are. Worth the wait to get a quality job.
2025年11月21日
自発的なレビュー
Fix Auto UK - Fix Auto Inverness からの回答
We're glad you enjoyed your experience with us. We appreciate your recognition of our team's professionalism and the quality of our work. We acknowledge the wait times and yard congestion and are grateful for your patience. Thank you for your feedback.
Excellent service from estimator
Excellent service from estimator.
Went in today for my truck assessment following a lorry clipping my truck. Matt was amazing, he was really attentive, professional and thorough. It was dark and freezing, yet he took the time to do a full assessment of the damage, talked me through the repairs and gave me an honest timescale for the works to be completed. I felt very at ease with him, he was proud of the company and reassured me that a good job would be performed on my unusual custom colour of vehicle. I cannot recommend him enough. Shannon and Lisa were very nice, the whole atmosphere is welcoming and friendly. Thank you Matt, you are very good at your job.
2025年11月18日
自発的なレビュー
Fix Auto UK - Fix Auto Inverness からの回答
We appreciate you taking the time to share your experience. We're so glad to hear that you felt at ease during the assessment and that our team was attentive and professional.
It's great to know the thorough explanation of the repair process and timeline was helpful.
Thank you for your recommendation!
Fix Auto UK - Fix Auto Inverness からの回答
We're glad you enjoyed your experience with our customer service and repair work. Thank you for your positive feedback; we appreciate it.
Great repair and first class support
2025年11月5日
Fix Auto UK - Fix Auto Inverness からの回答
We appreciate your five-star rating and are so glad you were pleased with our first-class support and repair.
Keep up to speed with messages of the…
Keep up to speed with messages of the work been carried out and work was completed in the timeframe given
2025年10月31日
Fix Auto UK - Fix Auto Inverness からの回答
We're happy to hear that you were updated on the progress of the work and that it was completed within the expected timeframe. Thank you for your feedback!
SIMPLY THE BEST
THEY MADE A GREAT JOB OF MY CAR AND SHANNON AND LISA ARE LOVELY GIRLS AND VERY HELPFUL.THE ONLY CRITICISM I WOULD HAVE IS THAT THEY ARE OBVIOUSLY TOO BUSY AND HAD TO WAIT SEVERAL WEEKS TO GET MY CAR BOOKED IN WHICH WASNT TOO MUCH OF A PROBLEM AS I HAD A COURTESY CAR
2025年11月3日
自発的なレビュー
Fix Auto UK - Fix Auto Inverness からの回答
We're glad you're happy with the work. We appreciate your kind words about our team. We know that booking times can be lengthy, and we're always working to improve our scheduling. Thank you for your feedback.
I was unhappy with my experience after…
I was unhappy with my experience after waiting over 3 months for my car to be sourted, I would often phone up to see if there was any updates on the arrival of the parts however I never really felt like when I phoned I really got much assistance.
I understand that delivers can be delayed but I always thought I was left in the dark whenever I asked for an update
2025年10月29日
Fix Auto UK - Fix Auto Inverness からの回答
Hello,
Thank you for taking the time to share your feedback. While I do appreciate your comments, I do feel that a one-star review may not fully reflect the circumstances surrounding your repair.
Unfortunately, we have no control over parts supplied by external vendors. In this case, one of the required components was on back order and took three months and two days to arrive. A delay entirely outside of our control. Once the part was received, we completed the repair and returned your vehicle within five days, which we believe represents a strong turnaround given current industry conditions.
I’m sorry to hear that you felt unsupported during this period. When parts are delayed by suppliers, our ability to provide updates or progress information is unfortunately limited until the items physically arrive with us.
Thank you again for your understanding and for giving us the opportunity to explain the situation.
Many thanks
Ashgrove Motor Body Co (Inverness) Ltd
I know nothing about cars!
Procedure was straightforward. The only blight was the delay of several days in providing a courtesy car. I do realise that if you don't have one available there is a problem. The bad news for me was that I was attending Raigmore Hospital for treatment; no car was bad news with taxis at £9.00a pop.
Supply of parts seemed to take considerable time but once I had the courtesy car that was not an issue.
Would have been a 5 star assessment save for these issues.
2025年10月23日
Fix Auto UK - Fix Auto Inverness からの回答
We appreciate your feedback and are glad the procedure was straightforward. We regret the delay in providing a courtesy car, especially given your hospital visits and transportation expenses. We'll review our processes to improve courtesy car availability and part delivery times. Thank you for your comments.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。