FixAuto provided an excellent service from start to finish. The repair on my car was completed swiftly, and I was kept fully informed throughout the entire process. The team handled everything with no... もっと見る
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レビュアーのコメントを見てみましょう
Right through from first contact to return of my well repaired vehicle, I could not have asked for better service. I was kept informed all the way through, thank you. All the staff at Fix-Auto who I i... もっと見る
企業が回答しました
We were expecting to be without our car for quite some time having been told that delays in getting the necessary parts might occur. So we were pleasantly surprised to get it back three days after Fi... もっと見る
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Great customer service - the phone calls to keep me updated about what was happening with my car and the repair were really helpful and a stand out feature from this company. Even when there were del... もっと見る
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企業情報
Fix Auto UK - Fix Auto Matlock について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Lant Lane, Tansley, DE4 5FW, Matlock, Derbyshire, 英国
- 01629 582980
4.8
優良
246件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Vauxhall Grandland Accident Repair
Fix Auto Matlock were brilliant right from the start of the repair to my car
They sorted everything out with my insurers arranged a courtesy car which unfortunately had a puncture when i got home after a quick call a replacement vehicle was ouyside my home within 20 mins.
The actual job was estimated to take
over a week but the car was ready to collect after 5 days and the resulting
repair was perfect on top of which the car was filly valleted.
Many many thanks to all the team at Fix Auto Matlock
2024年9月9日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good Morning
Thank you so much for taking the time to leave us a review.
I am so sorry about the issue with the courtesy car but happy to hear it was resolved quickly.
So glad we could help with your Insurance claim and repair your vehicle ahead of schedule.
Kind Regards
All at Fix Auto Matlock
Excellent job
Excellent job, I was kept up to date with the progress throughout my cars time in repair. Came back from holiday to find it on my drive fully repaired, washed and waxed.
Thank you for your very professional service.
2024年9月6日
Fix Auto UK - Fix Auto Matlock からの回答
Good morning
Thank you so much for leaving us a positive review.
Glad to hear we have done an excellent job and the vehicle was back for when you returned off your holiday.
We have passed your kind comments onto all involved.
Kind Regards
Fix Auto Matlock
Great service
Excellent communication throughout. Work completed quickly and to a good level.
2024年9月12日
Fix Auto UK - Fix Auto Matlock からの回答
Good Morning
Thank you for taking the time to leave us a 5Star review.
So happy to hear the repairs were completed quickly and to a good standard and you were kept updated throughout.
Kind Regards
All at Fix Auto Matlock
On time and spot on, my Macan restored.
Well pleased with the repair to my 18 month old Porsche and the "customer experience". I hadn't read any online reviews, until now, but based my choice of repairer on quotes/conversations with three other bodyshops, the work Fix did recently to my son-in-law's metallic blue Discovery and discussions with Stewart, the estimator, on what was required and why others could quote £4k more! Job was completed on schedule (six days, pretty good for a new door etc., especially considering the dealer kept it overnight just to change the oil 😨) and we got off on holiday on collection day, without recourse to a courtesy car. I had a slight concern hearing a vibration while we were away but that has disappeared since we got home and took the week's luggage out leaving just my golf clubs and trolley in situ. All good, will make Lant Lane my first call if necessary (🙏 no) in future.
2024年8月20日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good Morning
Thank you so much for taking the time to leave us such a lovely review.
We are delighted to hear you are pleased with the repairs and customer experience and Stewart was able to offer a competitive estimate and reassure you on the repairs.
Sorry to hear you had a slight vibration, please keep us updated if this should return, but hopefully it has resolved itself.
Thank you for choosing Fix Auto Matlock as your preferred Repairer hopefully you won't need to use us anytime soon.
I have passed on your lovely comments to all involved.
Kind regards
Fix Auto Matlock
Brilliant customer service and work…
Brilliant customer service and work done on my car was absolutely great. Thank you so much auto fix.
2024年9月3日
Fix Auto UK - Fix Auto Matlock からの回答
Thank you for your kind words. We're delighted to hear you were happy with our service and the work done on your car.
Many thanks from all the Team @ Fix Auto Matlock
Good points/ bad points
Good points, they did a good job on the repairs, also provided a curtsey car at a moment notice, very informative throughout. Thank-you.
Bad points, the repairs went two weeks over schedule. Once received the car back, was told the front head light was broke but on investigation by my son, it just had not been connected back up.
2024年8月16日
Fix Auto UK - Fix Auto Matlock からの回答
Good Morning Caroline
Thank you for taking the time to leave us a review and Feedback.
I am so sorry we fell short on this occasion, unfortunately we had some Staff shortages that caused delays in the Workshop and I apologies for any inconveniences these may have caused. I have passed on your comments Re the Headlight to our Manager who will take this up with the Technician who checked your vehicle, If you are having any Issues with the headlamp now please don't hesitate to contact us.
Again so sorry for the delays..
Kind Regards
All at Fix Auto Matlock
Fantastic Customer Service...
Fantastic Customer Service...
The whole experience was highly professional with regard to regular update communication, it felt as if you knew the person (Kerri) involved who was dealing with you due to her manner and attitude towards you.
The quality and quickness of the
repair undertaken was excellent and the option of having a courtesy car was appreciated...
Although I hope I don't need to use you again 😂 I would highly recommend for any repair work to anyone in my same position
5 * service
2024年8月22日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good Morning
Thank you for leaving us such a lovely review.
We are delighted to hear that your repair journey went smoothly and have passed on your kind comments to all involved.
Hopefully you wont need our services again but you know where we are if you need anything.
Kind Regards
All at Fix Auto Matlock
Great service
From the moment I walked in, I was treated with courtesy and helpfulness. Within an hour I had an estimate for the work needed, and when I left the car for repair I received phone updates on progress. It was ready on time, on price and valeted!
2024年8月21日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good morning
Thank you for taking the time to leave a positive review.
We are so happy to hear that you repairs were completed on time and on price.
Kind Regards
All at Fix Auto Matlock
Great repair
Great repair. Delighted with the workmanship.
Feedback could have been better with updates/progress reports before and during the work.
2024年8月9日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good Morning
Thank you for leaving us a positive review.
I am sorry to hear we fell short of our normal updating procedure but glad to hear the you were delighted with the workmanship.
Kind Regards
All at Fix Auto matlock
Great work and great service.
Great work and great service.
The team took all the hassle out of the process. Collecting and returning my car and the courtesy car. The work was done to a high standard and they even valeted my car before returning it. Excellent all round service.
2024年8月8日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good Morning
Thank you so much for taking the time to leave us a lovely review.
Delighted to hear you were happy with the repairs and the valet.
Kind Regards
All at Fix Auto Matlock
Car repairs
I was kept up to date on everything throughout, everyone I spoke to was absolutely lovely and so helpful, they took my car for repairs and returned it within a couple of days in absolute pristine condition, they exceeded my expectations more than I can say!
2024年8月1日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good afternoon
Thank you for taking the time to leave a positive review.
We are delighted to hear we exceeded your expectations and have passed your kind comments on to the Team.
Kind Regards
From All at Fix Auto Matlock
Great service
The staff were always very friendly, helpful and informative.
Really pleased with the service received.
2024年7月1日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Hello,
Thank you for taking the time to leave this lovely 5* review, we have passed you comments onto all the team.
Thank you from all the team @ Fix Auto Matlock :)
An excellent experience
I was kept updated every step of the way, from before pick up to after the delivery back to me. The repair was completely undetectable; my car car looks as new. An excellent company with polite, friendly and helpful staff.
2024年6月25日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good Afternoon
Thank you for leaving such a positive review.
It has been a pleasure assisting you on your repair journey and we are delighted to hear the repairs are like new and our staff have been helpful.
Kind Regards
From all at Fix Auto Matlock :)
They made an excellent job of fixing my…
They made an excellent job of fixing my car it now looks like new. Also they kept me informed of their progress right through the process. Thank you
2024年6月19日
Fix Auto UK - Fix Auto Matlock からの回答
Hello,
Thank you for taking the time to leave this lovely 5* review, we are delighted to hear you are happy with your repairs and updates.
Thank you from all the team @ Fix Auto Matlock :)
Top quality workmanship
Top quality workmanship, job done and back on the road in the timescale I was given, courteous in the office, all round great job
2024年5月28日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good Morning
Thank you so much for taking the time to leave us a 5Star review.
We have passed your lovely comments on to all involved
Have a lovely weekend.
Kind Regards
The Team at Fix Auto Matlock
Great service
Great service, very friendly people, excellent communication. I recommend them
2024年5月29日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Morning
Thank you for the great 5star review and your recommendation
We are delighted to hear the lovely comments on our Service and Staff.
Kind Regards
All at Fix Auto Matlock
Excellent service
Excellent service, top quality job, very reasonable price, thank you so much, you made my vehicle look amazing.
2024年5月10日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Hello,
Thank you for taking the time to leave this lovely 5* review, we are delighted to hear you are happy with your repairs.
Thank you from all the team @ Fix Auto Matlock :)
Work done was 1st class
Work done was 1st class. And special thanks to kerry for progress reports (sorry if I got name wrong) but she will know who she is..
2024年4月29日
Fix Auto UK - Fix Auto Matlock からの回答
Hello,
Thank you for taking the time to leave this lovely 5* review, we are delighted to hear you are happy with your repairs. We have passed your thanks onto Kerry :)
Thank you from all the team @ Fix Auto Matlock :)
Fix Auto UK - Fix Auto Matlock からの回答
Hello,
Thank you for taking the time to leave this lovely 5* review, we are delighted to hear you are happy with the service you received.
Thank you from all the team @ Fix Auto Matlock :)
Great customer service
Great customer service, supportive and helpful with regular updates. Fantastic quality of repair and presentation of car at collection; extremely well valeted. I am very happy with all aspects of the service provided throughout, thank you ☺️
2024年4月24日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Hello,
Thank you for taking the time to leave this lovely 5* review, we are delighted to hear you are happy with the service you received and will pass your comments on.
Thank you from all the team @ Fix Auto Matlock :)
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