FixAuto provided an excellent service from start to finish. The repair on my car was completed swiftly, and I was kept fully informed throughout the entire process. The team handled everything with no... もっと見る
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Right through from first contact to return of my well repaired vehicle, I could not have asked for better service. I was kept informed all the way through, thank you. All the staff at Fix-Auto who I i... もっと見る
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We were expecting to be without our car for quite some time having been told that delays in getting the necessary parts might occur. So we were pleasantly surprised to get it back three days after Fi... もっと見る
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Great customer service - the phone calls to keep me updated about what was happening with my car and the repair were really helpful and a stand out feature from this company. Even when there were del... もっと見る
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企業情報
Fix Auto UK - Fix Auto Matlock について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Lant Lane, Tansley, DE4 5FW, Matlock, Derbyshire, 英国
- 01629 582980
4.8
優良
246件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FixAuto provided an excellent service…
FixAuto provided an excellent service from start to finish. The repair on my car was completed swiftly, and I was kept fully informed throughout the entire process. The team handled everything with no hassle at all — they picked my car up, carried out the work to a high standard, and dropped it back off without any inconvenience. A smooth, professional experience that made the whole situation stress‑free.
2026年6月19日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Highly recommend Fix.Auto
Right through from first contact to return of my well repaired vehicle, I could not have asked for better service. I was kept informed all the way through, thank you. All the staff at Fix-Auto who I interacted with were so pleasant & helpful. Would most definitely recommend this firm. They are 5*+
2026年6月3日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good Afternoon
Thank you so much for taking the time to leave us such a lovely review
We truly appreciate your wonderful feedback! We're so pleased to hear that our service, from first contact to vehicle return, met your expectations. It's great that we kept you informed and that our staff were pleasant and helpful. Thank you for your recommendation!
Kindest Regards from all
Fix Auto Matlock
The professional and friendly staff…
The professional and friendly staff from the start of my visit to the end was excellent,and the repair was excellent too hassle free experience would definitely recommend
2026年6月1日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good Afternoon
Thank you so much for leaving us a 5Star review.
We are so happy to hear your repair was hassle free and everyone was friendly and professional
Thank you for choosing Fix Auto Matlock as your repairer it has been a pleasure assisting you
kind Regards
From all at Fix Auto Matlock
My car were repaired through my…
My car were repaired through my insurance company and Fix Auto contacted me to arrange collection after my holiday, they came on Monday fetched me a hire a car that were automatic, the only issue i found were the hire car were bit low and struggled to get in and out but they only had my car 3 days which were great, all the staff were amazing and communication were kept up to date and you did not get passed around staff to find information out.
Highly recommend Autofix
2026年5月18日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good Afternoon
Thank you so much for taking the time to leave us a lovely 5star review.
We are so glad to hear our staff kept you up to date on your repairs and we carried out your repairs promptly
Sorry about the low courtesy car hopefully this didn't cause too much inconvenience.
Kindest Regards
From all at Fix Auto Matlock
Everything done to order
Everything done to order. No problems. Good service ~ as you would expect.
2026年5月13日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good afternoon
thank you for taking the time to leave us a lovely review
We're so happy to hear everything was to your satisfaction. Thank you for your kind words!
Kind Regards
From all at Fix Auto Matlock
Excellent Service
This is the first time I have used this company and it wont be the last. Everyone I came into contact with was super polite and helpful. The work was very well done and completed ahead of time. I was kept informed of progress throughout.
2026年4月16日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good morning
Thank you so much for leaving us a lovely review
We are so happy to hear your repairs were completed ahead of schedule and all our staff were polite and helpful
Kindest Regards
From all at Fix Auto Matlock
Great customer service
Great customer service - the phone calls to keep me updated about what was happening with my car and the repair were really helpful and a stand out feature from this company. Even when there were delays to the work due to waiting for parts I was kept fully informed.
I however was disappointed that when my car was returned to me the two rear tyres showed low pressure and it had been clearly driven back to me with the alerts for low tyre pressure.
2026年4月10日
Fix Auto UK - Fix Auto Matlock からの回答
Good morning
Thank you for taking the time to leave us a review
We're glad to hear that our communication was helpful during your repair and you were kept updated fully on your repairs.
We appreciate your feedback and are sorry to learn about the low tire pressure upon your car's return I have spoken to the drivers about this to ensure this does not happen again. If you are still having any issues with the tires please reach out to me personally on 01629 582980
Kind Regards
Kerri Harris
Customer Services Manager
Fantastic customer service
Following what was a traumatic experience with my new car, which was hit by another just days after delivery, repair was arranged by my insurance company with Fix Auto. Throughout the whole process I was kept fully informed of progress by a member of staff, Kerri, even when there was a delay with parts delivery because of the bank holiday. This kind of customer service is sadly lacking these days but Fix Auto treat the customer as a priority. Well done!
2026年4月10日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good Afternoon
Thank you for taking the time to leave us a lovely review
We're happy that our team kept you informed about the repair progress, especially regarding the parts delay. It's great to know you felt like a priority. Thank you for your positive feedback!
Kind Regards
From all at Fix Auto Matlock
I had a great experience with Fix Auto…
I had a great experience with Fix Auto Matlock.
My car had been repaired according to the high standards. Massive THANK YOU 🙏 to all hard working team who took care of my “baby” (my car) and Kerry such a lovely lady with a positive customer approach
2026年4月9日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good Afternoon
Thank you for taking the time to leave us a lovely review
We are so happy to hear your vehicle was repaired to the high standards we strive for and you was well looked after by our staff
We will pass you kind comments on to all involved
Kind Regards
From all at Fix auto Matlock
My car was repaired in two days
My car was repaired in two days, quick and efficient service, car picked up and dropped off when completed.
I would highly recommend Auto Fix at Tansley.
2026年4月7日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good Afternoon
Thank you for leaving us a 5Star review.
We are glad to hear your repairs were completed quickly and the service was efficient
Thank you for your recommendation
From all at Fix Auto Matlock
Easy to get to
Easy to get to, very polite and helpful staff and have done an excellent job on repairing my car quickly. Added to thar it was cleaned inside and out for me!
2026年3月26日
Fix Auto UK - Fix Auto Matlock からの回答
Good morning
We appreciate you taking the time to leave us a 5-star review! We're happy to hear that our staff were helpful and polite and that we did an excellent job repairing your car quickly.
Kind Regards
From all at Fix Auto Matlock
Fix Auto UK - Fix Auto Matlock からの回答
Good afternoon
We appreciate your positive feedback and are glad you had an easy experience and were happy with the work completed.
Kind Regards
From all at Fix Auto Matlock
Lant Lane Fix Auto
Lant Lane gave me an immediate quote, arranged collection and carried out my repair within a few days. Payment easy to make over the phone and my car was delivered back to me as good as new. Excellent service and I would recommend them highly.
2026年3月16日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good Afternoon
We appreciate you taking the time to leave us a review! We're happy to hear that you received an immediate quote, your car was collected quickly, and the payment was easy. It's great to know your car was returned in excellent condition!
Kind Regards
From All at Fix Auto Matlock
They were very prompt in collecting my…
They were very prompt in collecting my car for repair but when the invoice came, it was unclear which company to pay. I eventually sent £250 to Lant Lane Limited and I pray it reaches the place it was meant to!
2026年3月13日
Fix Auto UK - Fix Auto Matlock からの回答
Good Afternoon,
We appreciate your feedback and are sorry the invoice caused confusion. We'll review our payment process to ensure clarity in the future, we did however receive payment for the excess.
Many thanks,
From all the team @ Fix Auto Matlock
Fix Auto UK - Fix Auto Matlock からの回答
Good Afternoon,
We appreciate your positive feedback! We are so glad you were happy with our friendly service. Thank you.
Many thanks,
From all the team @ Fix Auto Matlock
They kept me informed al the time of …
They kept me informed al the time of what was happening and there workmanship was very good.
2026年3月3日
Fix Auto UK - Fix Auto Matlock からの回答
Good Morning,
We appreciate you taking the time to leave us a review. We are happy to hear that you were informed and pleased with our work.
Many thanks, From all the team @ Fix Auto Matlock
The repair of our car
The repair of our car is beyond reproach.
Unfortunately the problem we encountered was with the courtesy car provided. Whilst returning home from a concert we hit a sizable pot hole immediately releasing tyre pressure. We managed to nurse the car home.We contacted "FixAuto and were informed that a replacement tyre would be charged to us. We agreed to that and the courtesy car was picked up.Later that day we were told the car needed a new alloy at a total cost of £1032.48,which we paid immediately because the MD stated they needed the car back on the road. The photographs provided show no damage to the wheel except rubber from the tyre adhered to the rim. Basically we were extremely disappointed to receive such a bill particularly when no one made us aware our insurance was transferred to the courtesy car requiring a second claim and further loss of no claims bonus.
2026年2月27日
Fix Auto UK - Fix Auto Matlock からの回答
Good Morning
Thank you for taking the time to leave us a review
We are happy to hear the repairs were beyond reproach
In response to the tire and wheel on the courtesy car
you contacted us on the Monday and advised the tire on the courtesy car was damaged as your repairs were complete we delivered your vehicle and collected the courtesy car on the recovery truck once the vehicle came on site it was obvious that the tire had been run flat causing damage to the alloy wheel which we provided images to yourself to confirm We advised that you could put a claim through on the Insurance or you could pay yourself, you asked if you could source a wheel yourself and unfortunately we could not agree to this as we need to confirm the safety of the wheel and tire as the vehicle goes out to other customers and we are liable for the safety of the vehicle
The Courtesy car is not owned by Fix Auto Matlock and is leased, the lease company will also insist that the wheel and tire are like for like or we would get fined.
I understand this was a frustrating experience and we did advise that you could put a claim through on your insurance and would only be liable for your excess.
We try to be as transparent as possible and we advise on the booking in form and also the courtesy car handover form that any damages to the courtesy car you will be liable and this has been signed by yourself.
The procedure for your Insurance company is that your Insurance transfers over to the courtesy car whilst your vehicle is in for repair. This is standard practice and would be advised in the terms and conditions of your Insurance and I'm sorry if this was not advised when you made the claim with your Insurance Company I shall pass this on to them so they can make sure this is reaerated to the customer when making a claim.
I'm sorry this tainted your repair experience especially as you say the repairs were perfect but we believe we have acted with transparency and feel the one star review is unjust.
Kind Regards
Kerri Harris
Fix Auto Matlock
Fix Auto UK - Fix Auto Matlock からの回答
Good Afternoon
Thank you for you're lovely feedback
We are so glad you found our staff helpful and friendly
Kind Regards
From all at Fix Auto Matlock
Bodywork repair
Excellent service in all respects. Estimate for work given promptly, and accurately.
Work done within a couple of weeks. Quality of the bodywork repair is excellent.
2026年2月16日
自発的なレビュー
Fix Auto UK - Fix Auto Matlock からの回答
Good Afternoon
Thank you for taking the time to leave us a 5star review
We are so happy to hear that you received excellent service and the bodywork we completed was excellent.
Kind Regards
From Fix Auto Matlock :)
Excellent service
Excellent service, kept me informed all the way, dealt with every query I had.
2026年2月20日
Fix Auto UK - Fix Auto Matlock からの回答
Good afternoon,
We appreciate you taking the time to leave us a review. We are happy to hear you received excellent service and were kept informed.
Many thanks, from al lthe team @ Fix Auto Matlock
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