Repaired my VW Camper within the time line. Very friendly and helpful staff. My camper was immaculately clean when I picked it up and overall the service was excellent
企業が回答しました
所在地
所在地を変更Unit 1B Rospeath Industrial Estate, Rospeath Lane, TR20 8DU Penzance, Cornwall, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
These guys were really really helpful. They managed to make the price so the insurance didn’t write off my car, they came to collect my car from home and had it fixed and sorted in super quick time w... もっと見る
企業が回答しました
Total professionalism from the whole team from start to finish. Clearly experts in their field with a vast amount of knowledge and exacting standards of repair and finish. Communication throughout was... もっと見る
The company had my car for more than a week for what I perceived as a relatively minor repair. Plus I asked them to quote for a new wing mirror that wasn’t included in the job. They quoted me £800. Ho... もっと見る
企業が回答しました
企業情報
当該企業による記述
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Unit 1B Rospeath Industrial Estate, Rospeath Lane, TR20 8DU, Penzance, Cornwall, 英国
- 01736 741004
4.9
優良
387件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Courteous professional service
Courteous professional service, once parts were in I was given an appointment for the work to be done and it was completed in a day, they even cleaned my carpets.
2025年12月18日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
Mr Christopher Harrison,
We're glad you enjoyed your experience! We appreciate you mentioning our team's professionalism and the service provided. Thank you for your positive feedback!
Joel Cameron, Fix Auto Pz
Amazing …
Amazing staff very friendly and nothing too much trouble . The work carried out was the best my car was like new . It was even cleaned inside and out to the highest standard . Very quick from start to finish . Thank you 😊
2025年12月12日
Fix Auto UK - Fix Auto Penzance からの回答
We appreciate you taking the time to leave us such a wonderful review! We are so pleased to hear that our team was friendly and helpful and that you were happy with the work and cleanliness of your car.
Joel Cameron, Fix Auto Pz
Fix Auto UK - Fix Auto Penzance からの回答
We appreciate you taking the time to leave us a review. We are so glad to hear you found our service excellent and our team friendly!
Joel Cameron, Fix Auto Pz
Fix Auto UK - Fix Auto Penzance からの回答
We're happy to hear that you were well-informed and that your repairs were completed quickly. Thank you for your positive feedback!
Joel Cameron, Fix Auto Pz
Great service, great result!
Fix Auto recently performed a repair on my Mazda CX5. Although selected by my insurer, I couldn't be happier with the outcome. The repair was to a fairly extensive area of largely superficial damage covering my offside rear door, offside rear wheel arch panel, the wheel arch itself and the alloy and tyre. Not only is the work excellent, the staff have been extremely welcoming and helpful, keeping me informed throughout the process. Picking up and delivering my car to suit my working arrangements was seamless and the entire repair was completed in about a week. It's great to have my car back home, looking great!
2025年11月28日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
We're happy to hear that you were pleased with the repair work on your Mazda CX5. We appreciate your positive feedback regarding our team's welcoming service and communication throughout the repair process. We are glad the pick-up and delivery worked well for you, and that the repairs were completed quickly.
Joel Cameron, Fix Auto Pz
My windscreen is dirty and is difficult…
My windscreen is dirty and is difficult to clean tried glass cleaner but still having trouble
2025年11月14日
Fix Auto UK - Fix Auto Penzance からの回答
Hi Mr Cock, thank you for taking the time to leave us a review. If you would like to call us on Monday we can arrange cleaning your windscreen.
Many thanks
Joel Cameron, Fix Auto UK
Disappointing
The company had my car for more than a week for what I perceived as a relatively minor repair. Plus I asked them to quote for a new wing mirror that wasn’t included in the job. They quoted me £800. However, when I asked my local garage for a quote they pointed out the mirror was modular and only two parts needed replacing, at a cost if £200.
2025年11月5日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
Thank you for your feedback. We appreciate you taking the time to share your experience and are sorry that the repair process felt longer than you expected.
In this case, the damage to your vehicle involved repairs to the complete side, which required a significant amount of work. The total repair time was 6 working days and, based on the labour hours involved, the work was completed more quickly and efficiently than the industry average. We understand, however, that being without your vehicle for this period is inconvenient and we regret any frustration this caused.
We also apologise for any confusion regarding the quotation for your wing mirror. Our quote was based on the cost of a complete mirror unit, as supplied by the vehicle manufacturer. Of the £800 quoted, £56.00 was for labour, with the remaining balance reflecting the manufacturer’s price for the part itself. We understand that alternative repair options may be available elsewhere and respect your decision to choose the solution that best suited you.
We genuinely appreciate your feedback as it helps us review and improve our service. Should you wish to discuss your repair further, please do not hesitate to contact us directly.
Kind regards,
Joel Cameron
Fix Auto Pz
Excellent service
Excellent service. Lovely staff. Work completed very quickly &the final result was amazing. Car looks as good as new. 🌟
2025年11月19日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
We're glad you enjoyed your experience! It's wonderful to hear that our staff provided excellent service and that you're amazed by the quick turnaround and final results.
Joel Cameron, Fix Auto Pz
Fix Auto UK - Fix Auto Penzance からの回答
We are so happy our work met your expectations. Thank you for your positive feedback; it means a lot to us.
Joel Cameron, Fix Auto Pz
Excellent
Good communication, car collected and delivered back to me. More importantly though repair was excellent. Would certainly recommend.
2025年10月30日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
IAN LEWIS,
We're so glad the communication and collection/delivery service were helpful, and that you were pleased with the repair. Thank you for your recommendation!
Fix Auto Pz
The service is second to none
The service is second to none. The whole process was a pleasure to be part of and the end result was absolutely amazing. A great experience and very polite customer service too! I will definitely be using them again if I need repairs on my car. Fantastic company.
2025年10月29日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
Jon Pengelly,
We appreciate your positive feedback and are so glad the entire process was a pleasure for you. It's great to hear you were happy with our customer service and the result. Thank you!
Fix Auto Pz
Great service from lovely people
I'm sure there will be plenty of reviews here praising this team's efficiency, professionalism and superb service, because all those things are true. But I'd also like to pur on record my appreciation of their kindness, understanding and patience.
2025年10月16日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
Kathy Brooke,
We appreciate you taking the time to share your kind words. We're happy to hear that our efficiency and service stood out, and we truly value your recognition of our team's kindness and patience.
Fix Auto Pz
Superb service!
Great communication from the initial phone call until completion of work.
My car was hit by another and the staff were very reassuring, put my mind at rest and kept me up to date with the work involved
The car looked fantastic when finished!
2025年10月13日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
FIONA ,
We're so glad our team provided reassuring communication and kept you updated after your car was hit. It's wonderful to hear your car looked fantastic!
Joel Cameron, Fix Auto UK
Would recommend. Staff were helpful,polite and…
Staff were helpful,polite and informative, my car looked amazing when I picked it up,no sign of the damage from the crash.
I have used them before a long time ago and the results were amazing then,would definitely use them again.
2025年10月20日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
Trudy Adams,
We appreciate your kind words! It's great to know our staff was helpful and that you were pleased with the repair to your car. We're delighted you would use us again.
Fix Auto Pz
Excellent service all the way through…
Excellent service all the way through thank you
2025年10月17日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
GAVIN JAMES MARTIN,
We are so glad to hear you received excellent service throughout your experience with us. Thank you for your positive feedback!
Fix Auto Pz
Used Fix Auto Penzance for a repair.
Used Fix Auto Penzance for a repair.
Very professional, friendly and sorted it all out without any hassle.
Thank you very much.
2025年10月17日
自発的なレビュー
Fix Auto UK - Fix Auto Penzance からの回答
K Hatton,
We're happy to hear that your repair experience with us was professional and friendly. We appreciate you taking the time to share your positive feedback!
Fix Auto Pz
Excellent work on my Q3
Very professional company that completed an insurance repair on my Audi Q3. I found the staff very friendly and their work is excellent. You would not know it had be touched, first class in my book, would highly recommend.
2025年10月8日
Fix Auto UK - Fix Auto Penzance からの回答
Jamie Pilcher,
We appreciate you taking the time to leave us such a fantastic review! We're happy to hear that you were pleased with our team's friendly service and the quality of the repair work. Thank you for the recommendation!
Fix Auto Pz
Only repaired what was listed in the photographs
Only repaired one wheel arch despite both arches being damaged following the accident, only reason given was that only one arch was shown in the photos.
I trusted them to make a professional repair of both the seen and unseen damage, why didn’t the workshop contact me or the insurance company to discuss? I’m now left wondering what else has been overlooked because it “wasn’t in the photographs” is there damage under or tucked away on my vehicle that has just been left?
I’ve had to contact my insurance company, make a complaint and rearrange what should have been done in the first place.
2025年9月26日
Fix Auto UK - Fix Auto Penzance からの回答
Thank you for taking the time to leave us a review.
We apologise that both wheel arch mouldings were not repaired under your claim. Unfortunately, the description given to us by your insurance company did not include the both arches. Nor did it mention that you had decided to glue the damage arch back on yourself.
Had we been given this additional detail we would have included this in the quote given to your insurance company for approval.
As discussed when you collected your vehicle, all you need to do is contact your insurance company, make them aware of the issue and they will re-instruct us so we can submit to their engineers.
We can assure you no other damage relating to what was reported to us has been missed and we offer a lifetime guarantee on all our work.
Sometimes working off images is not always the best method and that is why we asked all customers to bring their vehicle in for a physical inspection. We appreciate this is not always convenient.
We are currently waiting for an updated damage description from your insurance company and we will make this priority as soon as it has been received.
Great job done better than new
Great job done better than new, perfect workmanship.
Thoroughly recommend .
2025年9月5日
Fix Auto UK - Fix Auto Penzance からの回答
Mark Teeder,
We're happy to hear that you're pleased with our work and the quality we provided! Thank you for your recommendation; we appreciate it.
Fix Auto Pz
Fix Auto UK - Fix Auto Penzance からの回答
Rachel ,
We're happy to hear that your repair was stress-free, and you were pleased with our team's work. Thank you for your feedback!
Fix Auto Pz
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