Very pleased with the excellent accident repair perform by Fix Auto. My car, although driveable, was collected by a recovery truck and was checked for any non-accidental damage prior to collectio... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Due to the accident my car had to be repaired. Insurance company pointed Fix Auto as approved repair centre. Staff from Fix auto contacted me organised pick up the car and kept me informed on repair p... もっと見る
企業が回答しました
Very efficient, professional and understanding people. Straight to the point and knowledgeable about everything related to the damage of parts. The delivery and collection people are absolutely amazi... もっと見る
Great service from start to finish very easy to deal and went above and beyond my car was in for repair due to hit and run but while in for repair my MOT was about to run out so they arranged for this... もっと見る
企業情報
Fix Auto UK - Fix Auto Rochester について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Main Road, Chattenden, ME3 8LL, Rochester, Kent, 英国
- 01634 253211
4.7
優良
503件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fix Autos did a fine job
Not being a mechanic or knowing about body work repairs, I had decided before it went in for repairs to have my mechanic have a look after the works were completed.
My first impression was vey good, and this was confirmed with two mechanics who had it on a ramp and looked over all the work carefully. They were very impressed with the work, and I was very pleased. I would have no problem recommending this family business. Not only the work was five star but all communication, between me reception and the mechanics was also five star.
Being hit by another car and trying to sort it out was stressful, but in the end I couldn’t be more pleased with the garage side of things. Many thank. A. Nield.
2024年10月4日
Fix Auto UK - Fix Auto Rochester からの回答
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Excellent Company
Excellent customer service from both Holly the receptionist and Ian who did the quote for the repair of my wifes Lexus. Once booked in, the repair was carried out to a very high standard and was very reasonably priced. We were kept informed of the progress and I would highly reccomend Fix Auto. They are well worthy of their 5 star rating. Many thanks.
2024年10月3日
自発的なレビュー
Fix Auto UK - Fix Auto Rochester からの回答
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Excellent customer service
Excellent customer service. Holly & Ian made regular contact, they advised the damage to vehicle, and explained each stage of repair.
The lady and gentleman who dropped off/picked up the courtesy car where excellent too.
2024年9月26日
Fix Auto UK - Fix Auto Rochester からの回答
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Overall a very good experience
Overall a very good experience, my car was repaired and returned within 3 days, they made a good job of the repair.
2024年9月27日
Fix Auto UK - Fix Auto Rochester からの回答
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
First class
First class service from a friendly welcoming team. I was looked after and updated every step of the way.
2024年9月24日
Fix Auto UK - Fix Auto Rochester からの回答
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Fix Auto UK - Fix Auto Rochester からの回答
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Both the insurance company and repair…
Both the insurance company and repair garage were very professional and kept me informed at all times
2024年9月5日
Fix Auto UK - Fix Auto Rochester からの回答
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
co ordinated delivery of courtesy car…
co ordinated delivery of courtesy car and pick up my car to be mended. very pleasant, polite lady,Tracey, doing the drop off and collection.
Return and collection good.
Work done to a high standard
Thank you Fix Auto Rochester
2024年9月2日
Fix Auto UK - Fix Auto Rochester からの回答
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
The staff were very friendly and…
The staff were very friendly and helpful.
They were very quick and efficient and kept me updated throughout the process.
2024年8月19日
Fix Auto UK - Fix Auto Rochester からの回答
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Car is very nearly back to showroom condition.
Everyone I dealt with was extremely helpful and courteous. The repairs were carried out to a very high standard and the car was returned to me very quickly.
2024年8月8日
自発的なレビュー
Fix Auto UK - Fix Auto Rochester からの回答
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Verfy helpful good pickup and delivery…
Very helpful good pickup and delivery and the repair to car was perfect the communication was very good I was informed about everything
2024年8月7日
Fix Auto UK - Fix Auto Rochester からの回答
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Staff were polite and helpful
Staff were polite and helpful. Plus vehicle was repaired in a speedy manner
2024年8月1日
Fix Auto UK - Fix Auto Rochester からの回答
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Holly Outstanding Review by Tracey Sharpe
Absolutely brilliant service received service received from this company. Communication 100%, speed in which they turned the repair work around in and overall repair. This lady has constantly updated me throughout the repair and even offered to comer in on her day off to enable me to collect my car. Well done on the service you have provided. First class
2024年7月29日
自発的なレビュー
Fix Auto UK - Fix Auto Rochester からの回答
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
I love almost everything about their…
I love almost everything about their service except the the time taken for the repairs. I think,their repair time is long but if that is the best time then it's fine. The body work done was super!
2024年7月24日
Fix Auto UK - Fix Auto Rochester からの回答
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Unfortunately, the delays caused during the repairs were down to parts delays and out of our control. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Quick efficient and great staff
2024年7月23日
Fix Auto UK - Fix Auto Rochester からの回答
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
the work has been been done to a very good…
the work has been done to a very good standard
there were regular updates while the work was being done
the car has been cleaned both inside & out.
were willing to come and deliver the car at home.
2024年7月18日
Fix Auto UK - Fix Auto Rochester からの回答
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Good communication .
2024年7月18日
Fix Auto UK - Fix Auto Rochester からの回答
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
It is a really great bodyshop
It is a really great bodyshop. Ian is a very good manager and Holly is really good receptionist! They saved our family holiday! Fantastic job and professional!
2024年7月8日
Fix Auto UK - Fix Auto Rochester からの回答
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
Good repair but communication with customers could be improved
Good points:
Collected & returned car from/to home.
The lady & chap who collected were very friendly, pleasant & approachable, & talked through everything.
Car was given a clean too, which wasn't expected (although the boot was missed).
Bad points:
Despite making it clear at the time of collection that communication should be by text or email only, which the lady noted on the collection paperwork, Fix Auto always insisted on calling. This was inconsiderate, inconvenient & intrusive during the working day &, in general, rather irritating.
A list of updates appeared on the app very quickly but, after that, it was never updated, so it wasn't very useful for monitoring progress. Would have much preferred the app to be maintained, rather than getting numerous phone calls that couldn't be answered (due to being at work & not able to make or receive personal calls).
The only thing that changed often on the app was the stated location of the car. According to the app, it bounced frequently between the Chattenden & Aylesford sites, even though it transpired that the car was taken initially to the Chattenden site for the damaged to be assessed, but then taken to the Rainham site where it stayed for the rest of the time. Very disconcerting & not great for customer reassurance, especially when, after querying the first 'move', the manager said they had no idea why the app was showing the wrong location (& didn't seem very bothered that it was incorrect).
2024年6月28日
Fix Auto UK - Fix Auto Rochester からの回答
Thank you for taking the time to do a review on Trustpilot. We're really pleased you mainly had a good experience, but can only apologise for the confusion in the communication method. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
We were updated regularly on the…
We were updated regularly on the repair. When it was compleat the car was delivered to my home. Everyone I deal with was polite, helpful and friendly. Repair was excellent.
2024年6月26日
Fix Auto UK - Fix Auto Rochester からの回答
Thank you for taking the time to do a review on Trustpilot. We're really pleased you had such a good experience, your comments are very welcome and will be passed onto all those involved. Thank you again, please stay safe, from all the team @ Fix Auto Rochester.
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