Every single member of staff were excellent. Great communication, kept me informed and in the loop through every stage of the process. Dee at the reception was courteous and polite even while I was up... もっと見る
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Every single member of staff were excellent. Great communication, kept me informed and in the loop through every stage of the process. Lorna and Dee at the reception were courteous and helpful. I didn... もっと見る
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They were great communicators. There was a bit of bodywork that needed a separate repair, and they quickly supplied a very reasonable quote for this. They kept me updated as to progress during the tim... もっと見る
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I am delighted with the service Fix Auto have provided. All the team members I have dealt with have been very professional, in particular Lorna the customer service manager who’s communication was s... もっと見る
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企業情報
Fix Auto UK - Fix Auto Weston-super-Mare について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Aisecome Way, Weston-super-Mare, BS22 8NA, Weston-super-Mare, Somerset, 英国
- 01934 410110
4.9
優良
1037件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic Service
Fantastic Service as always by Fix it Auto Weston, kind and understanding, courtesy car at the ready with Lorna and Bee being the smiling faces on Front desk nothing is too much trouble for this team.
Engineers and assessors prompt and communicative ensuring a swift turnaround back to the insurers.
2026年3月10日
自発的なレビュー
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We appreciate your kind words! We're happy to hear that you consistently receive fantastic service. It's great to know our team is kind, understanding, and helpful, ensuring a swift turnaround. Thank you!
Amazing service
Amazing service. The repairs to my car were done quicker than I expected to a very high standard and the car was gleaming when I arrived to pick it up. As soon as the insurance company approved repairs I was given a hire car. I was kept updated throughout the repair process. Lorna is an absolute gem always smiling, welcoming and happy to help. She and the other staff clearly like working here. Couldn’t recommend Fix Auto W-S-M highly enough.
2026年3月10日
自発的なレビュー
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We appreciate you taking the time to share your positive experience! We're happy to hear that the repairs were completed quickly and to a high standard. It's great to know you were kept updated and that our team made you feel welcome. Thank you!
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We're happy to hear that our communication was helpful. We appreciate your positive feedback!
End to end customer journey was without…
End to end customer journey was without fault. Communication, speed of repairs and quality of repairs were all first class. Would definitely recommend fix auto weston
2026年3月4日
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We appreciate you taking the time to leave us a review! We're happy to hear that you were pleased with the first class communication, speed, and quality of repairs. Thank you!
Highly recommended
Fantastic service. Made it so easy to get an estimate and arrange the repairs. Wonderful staff, a special thanks to Richard, Lorna and Dee. Highly recommended.
2026年3月5日
自発的なレビュー
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We appreciate you taking the time to leave us a review. We're happy to hear that it was easy to get an estimate and arrange repairs. Thank you for the recommendation!
5 Stars!
Fix Auto did such an amazing job of my repairs, my car was fixed and sparkling clean when I collected it. It looks amazing. Thank you
2026年3月4日
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We're delighted to hear that you were pleased with the repairs done on your car. It's great knowing your car was sparkling clean upon collection. Thank you!
Excellent work on my car,and done…
Excellent work on my car,and done quicker than was expected. Thankyou. Alan
2026年3月3日
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We're glad you're pleased with the work completed on your car and that it was finished promptly. Thank you for your positive feedback!
My car was fixed super quickly and the…
My car was fixed super quickly and the quality of work was great! Lorna was so friendly and helpful with the whole process!
2026年2月26日
自発的なレビュー
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We appreciate you taking the time to leave us this fantastic review! We're so glad to hear that you were happy with how quickly your car was fixed and the work's quality. Thank you!
Great repair on nearly new car
The repair on the car was done very well and the car was returned in a good condition. The car was only six months old when another car was driven into it.
After the repair it is not possible to see that there was any damage done to the car.
The reception was very helpful and the service was quick and helpful from Dee & Lorna.
2026年2月23日
自発的なレビュー
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We're happy to hear the repair was completed to a high standard and your vehicle was returned in excellent condition. We appreciate your kind words regarding the helpful reception and quick service you received. Thank you!
Dee and Lorna and the customer.
Dee and Lorna did very well with their committed, calm handling of the repair.
The assessment engineer gives the impression that everything will be handled proficiently.
2026年2月24日
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We appreciate you taking the time to leave us a review. We're happy to hear about the team's calm handling of the repair and the positive impression given. Thank you!
Super friendly, quick and efficient
Lorna and the team were incredibly helpful. They were quick to assess the damage and provide me with a timeline. Would recommend.
2026年2月17日
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We're happy to hear that the team provided helpful and prompt service during a stressful time. Thank you for recommending us. We appreciate your feedback!
Took my car in on Friday afternoon for…
Took my car in on Friday afternoon for a large dent in the door, was ready to collect Tuesday. They did a great job on the repair. Dee and Lorna were very friendly and helpful on reception.
2026年2月24日
自発的なレビュー
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We're happy to hear that you were pleased with the quick turnaround and quality of the repair to your car's door. It's great to know our reception team were friendly and helpful. Thank you for your review!
They do a good job and Andy is a really…
They do a good job and Andy is a really decent guy
2026年2月20日
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We're happy to hear that you had a good experience. Thank you for your positive feedback. We appreciate it!
Fix Auto review
From first taking my car in for an estimate to collecting it after the repair was completed the whole process was handled in a very professional manner. All the staff were friendly and helpful, especially Lorna on reception. Unfortunately the repair took longer than expected due to a wheel refurbishment being outsourced, so if it hadn't been for this delay I would have given 5 stars,but overall a good experience.
2026年2月20日
自発的なレビュー
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We appreciate your feedback and are glad the process was handled professionally. We're sorry the wheel refurbishment caused an unexpected delay. We value your comments and aim for a seamless experience. Thank you Mr Ford.
Fix Auto repaired my car (damage to rear bumper and crash bar)
Fix Auto repaired my car (damage to rear bumper and crash bar) and it looked better than before the accident - the repair is perfect, and the car was gleaming from a wash and polish. I was updated several times throughout the process and the staff were very helpful and friendly. I was impressed and highly recommend them.
2026年2月20日
自発的なレビュー
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We appreciate you taking the time to leave us such a great review! We're so glad to hear that you were pleased with the repair and the condition of your car. It's great to know you were satisfied with our team's service and updates. Thank you!
Excellent service from start to finish
Excellent service from start to finish, kept me updated throughout the process.
2026年2月19日
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We appreciate you taking the time to leave us a review. We are happy to hear you received excellent service and were kept updated. Thank you!
Repair of my car
Dealt with really quickly for an estimate then went in for repair,car dropped off courtesy car waiting,the whole experience was so smooth !really pleased with the repair when picked the car up very shiny’the staff were all helpful and friendly especially lorna
2026年2月19日
自発的なレビュー
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We appreciate you taking the time to leave us a review. We are happy to hear that the estimate and repair process was smooth, and that you were pleased with the repair. It's great to know our team was helpful! Thank you.
Two months to fix my car and 50 miles…
Two months to fix my car and 50 miles extra showed up on my dash board a part from my car broken down after getting it back, I already told my insurance to don't dare to send anyone there
2026年2月10日
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
Thank you for your feedback. I am sorry to hear that your recent experience did not meet your expectations, and I appreciate the opportunity to address the concerns you raised. As discussed during our telephone conversation on 12 February 2026, I would like to clarify each point in turn.
Delay - The repair took longer than anticipated due to delays in sourcing the required parts — specifically the offside rear scraper moulding. This delay was unfortunately outside of our control. Our parts advisor chased this item daily, and we were doing everything possible to obtain it as quickly as we could. Please accept our sincere apologies for the inconvenience caused.
Vehicle Mileage - When you provided photographs of your vehicle on 13 November, the mileage recorded was 56,013. When the vehicle arrived with us on 15 December, the mileage was 56,100. As part of our standard process, we take photographs as soon as a vehicle arrives on site. Your vehicle was driven only for the following purposes:
• Collection and return between your address and our site (approximately 44 miles)
• A post repair safety road test to ensure the vehicle was driving correctly (2 miles)
Other than these necessary journeys, your vehicle was not driven elsewhere.
Clutch Concern - You contacted our site and spoke to Mark and reported to him that your clutch had become stuck and expressed concern that this may have been caused by our repairs or related to the accident. Mark explained that our work was limited to the rear quarter of the vehicle and did not involve the clutch or any mechanical components.
During our pre repair checks, a fault code relating to the clutch was identified. Mark relayed this information to you and explained that this issue was not accident related.
You also mentioned that the AA were attending. After confirming that both you and the vehicle were safe, Mark advised that if your insurer believed the issue was accident related, you should contact us again so that we could assist. We did not receive any further communication after this.
I am genuinely sorry that you feel our service did not meet your expectations. Our team takes great pride in the standard of care we provide, which is reflected in our many 5 star reviews.
If you would like to discuss anything further, please feel free to contact me directly on 01934 410110.
Kind Regards
Becky Atkins - Director
Very efficient and relatively quick…
Very efficient and relatively quick repair. Responsive service and communication. Dee on reception was very helpful and Lorna in particular ensured that our particular needs were met.
2026年2月13日
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We appreciate you taking the time to leave us a review. We're happy to hear that the repair was efficient and quick, and that our service met your needs. Thank you!
Friendly and Thorough service
Friendly and Thorough service
I was kept updated regularly and I felt confident that a thorough and excellent job had been done I would recommend them
2026年2月4日
Fix Auto UK - Fix Auto Weston-super-Mare からの回答
We appreciate your fantastic review! We're happy to hear that you felt well informed and confident in the quality of our service. Thank you for your recommendation!
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