Friendly and reliable, great communication from start to finish, the two men that dropped the courtesy car and then collected it were both really nice and explained everything really well. Car looks g... もっと見る
所在地
所在地を変更Unit 108 Coed Aben Road, Wrexham Industrial Estate, LL13 9UH Wrexham, Clwyd, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Outstanding experience with Fix Auto Wrexham. The journey from start to finish and everything inbetween was seamless. Shout out to Natasha, always so warm, friendly, understanding and so down t... もっと見る
企業が回答しました
I cannot rate Fix Auto highly enough through what can be a very stressful experience. My car was collected and I was kept informed throughout the repair process by Natasha. My car was returned, lovely... もっと見る
企業が回答しました
Staff friendly and communication is great, they kept me informed at every step. My car was returned clean and repaired.
企業情報
当該企業による記述
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
Unit 108 Coed Aben Road, Wrexham Industrial Estate, LL13 9UH, Wrexham, Clwyd, 英国
- 01978 661 507
4.7
優良
308件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent service from Fix Auto Wrexham…
Excellent service from Fix Auto Wrexham from car collection to delivery. The work completed met my expectations and the communication was superb throughout.
I would recommend them!
2026年2月27日
自発的なレビュー
Fix Auto UK - Fix Auto Wrexham からの回答
Good Afternoon
We appreciate you taking the time to leave us a five star review. We are happy to hear that you received excellent service, and the work completed met your expectations.
Lee Hitch, Fix Auto UK
From bash to brilliant !
The whole experience from having my car assessed on the driveway, collected and a courtesy car delivered to the safe return of my repaired vehicle was smooth and stress free .
All the employees with whom I had contact be it on the phone or in person were exemplary in their level of courtesy and professionalism .
Well done !
2026年2月19日
自発的なレビュー
Fix Auto UK - Fix Auto Wrexham からの回答
Good Afternoon Mrs Rees
We appreciate you taking the time to leave us this excellent five star review. We are pleased to hear that you found the whole process smooth and stress-free, from assessment to the return of your vehicle. It is good to know that our team's courtesy and professionalism stood out.
Lee Hitch, Fix Auto UK
The company are very friendly
The company are very friendly. Keep you updated all the time. Help with any questions that you want to answers for. I had a higher car. The car was lovely was dropped off at my house and my car was picked up and brought back when the work had been done to the time and day that was best for
2026年2月26日
自発的なレビュー
Fix Auto UK - Fix Auto Wrexham からの回答
Good Afternoon
We appreciate you taking the time to leave us a review. We are glad to hear that you found our team friendly and helpful, and that you were kept informed throughout the process. It is good to know the delivery and collection worked well for you.
Lee Hitch, Fix Auto UK
I couldn’t be happier!
I couldn’t be happier with my service from Fix Auto! The communication from them was spot on. They kept me informed through every step. My car looks brand new and even came back to me fully cleaned! The repair took about 48 hours all in all and they did a beautiful job. I’d also like to say that Natasha made my day every single time I spoke with her, she’s an asset to the company!!
2026年2月12日
自発的なレビュー
Fix Auto UK - Fix Auto Wrexham からの回答
Good Afternoon Ms. Nelson
We appreciate you taking the time to leave us a five star review. We are happy to hear that you were pleased with the communication and the quality of the repair. It is good to know you were pleased with how quickly the job was completed. I have passed your kind words on to Natasha.
Lee Hitch, Fix Auto UK
Outstanding experience with Fix Auto…
Outstanding experience with Fix Auto Wrexham.
The journey from start to finish and everything inbetween was seamless.
Shout out to Natasha, always so warm, friendly, understanding and so down to earth on the calls.
Cars collected and returned with ease to and from home address. The guys were also friendly.
Car repair excellent!
Thank you l, highly recommended.
2026年2月12日
自発的なレビュー
Fix Auto UK - Fix Auto Wrexham からの回答
Good Afternoon Mrs Bow
We appreciate you taking the time to leave us such a great five star review. We are happy to hear that you found our service seamless and our team friendly and helpful. We are glad the repair met your expectations. I have passed your kind words on to Natasha and the team.
Lee Hitch, Fix Auto UK
i was kept up to date daily on the…
i was kept up to date daily on the progress of the repair to my vehicle,on return of my vehicle i was pleased with the repair
2026年2月6日
Fix Auto UK - Fix Auto Wrexham からの回答
Good Afternoon Mr. Hamer
It is good to hear that you were kept informed about your vehicle's repair progress and pleased with the result. Thank you for your positive feedback and taking the time to leave a five star review.
Lee Hitch, Fix Auto UK
The length of time to carry out repair…
The length of time to carry out repair not acceptable for a work vehicle.
Not all repairs completed.
Lack of communication.
2026年1月30日
Fix Auto UK - Fix Auto Wrexham からの回答
Hi Samantha, Sorry to hear you are dissatisfied with the repair time. We estimated the vehicle when it arrived on site, and due to the fact we have to await for authority from the insurance company to proceed, the initial repair time took 8 Days. Your driver then advised us of some additional damage that wasn't reported which we have passed back to the insurer for authority. As we had not received this authority we asked you if you were happy to have the vehicle back and we would arrange to fit the part once it was authorised and in stock. This saved you being without the vehicle while awaiting for this decision. If you did want to discuss this further please call our office to speak to one of our managers. Thank You
In short these people say what they do
In short these people say what they do. After experiencing the exceo service I received yesterday, I would say that I recommend everyone to go for their service. They under pro.ise and over deliver. My car had a dent. They collected my car and gave me a courtesy car. The body works was meant to take 8-10 days, it took 2 days. The work is perfect with perfect paint match. I am sincerely impressed
2026年1月26日
自発的なレビュー
Fix Auto UK - Fix Auto Wrexham からの回答
Good Afternoon
Thank you for taking the time to leave us a five star review about your positive experience. We appreciate you mentioning our commitment to our word, the courtesy car, and the quick turnaround. It's good to hear you were pleased with the perfect paint match and overall service
Used my car for 200 miles! Damaged front bumper, paid extra ontop of insurance, poor repair on the rear. Shocking customer service
Drove my car 200 miles!! Insurance paid them and they phoned asking for another £300 off me!! Job was shocking with over spray and you can see primer in the door!! Doors like a hand saw teeth! Drove my car back and smashed the front bumper on something hard and damaged it!! I called was polite and the woman in wrexham has horrid!! Told me she didn't want to hear of it again and that im a lier and that its my opinion that its old damage!! I know my car!!
Reply to there reply.
No some old person turned up on the day saying come to take your car away! I said what? Where's the recovery lorry? Looked at me stupid and said this is how we are told to do it! No prior contact! Shoddy service. Second not just over spray you can see primer patches in the door! Not over spray! Poor masking! And this was ment to be qc'd?! I agreed to pay extra against my will because you threatened me you would not paint all the bumper and paint only half and lacquer over all the crap and it would look realy bad your words I have this in email! And your driver smashed my car over a speed hump or curb on the way there or back! Then I received a call tell my basically its my word against yours with the worst attitude I'd have had! So im left with 200 extra miles, smashed front bumper, primer in the back door and abuse from the female manager! I refused no help what so ever at this point you are trying to cover your own behinds! Shocking! ****AVOID AT ALL COST***
2026年1月20日
自発的なレビュー
Fix Auto UK - Fix Auto Wrexham からの回答
Hi Dean,
Thank you for taking the time to review our services and we’re sorry to hear that you’re unhappy with your experience. As you know, since our site is considerable distance away, we arranged with yourself to collect your vehicle and drive it back to our site which is part of our service. We we're able to adjust the additional repair costs which was agreed with yourself in writing prior to work commencing.
Upon returning the vehicle, there was a small amount of overspray present which we offered to resolve this immediately. When you declined this option, we instead refunded yourself as a gesture of goodwill.
With respect to the front bumper damage, to our knowledge, it was not caused by our team but we're happy to inspect the vehicle further if required.
We can ensure you that we pride ourselves in excellent customer and hope that in the future we are able to offer a better experience.
We're really sorry to hear you remain dissatisfied, if you're comfortable to discuss this further, please contact one of our senior managers who is available on 01978 661507. Thank you.
Fix Auto delivered an exceptional…
Fix Auto delivered an exceptional service throughout the entire repair process. They collected my damaged vehicle, provided a courtesy car at my home, and kept me fully informed of the significant repairs being undertaken. When my car was returned, it looked brand new — the quality of workmanship was outstanding. Every member of the team I dealt with was friendly, professional, and supportive. They transformed what could have been a very stressful experience into a smooth and reassuring one. I would not hesitate to recommend Fix Auto to anyone in need of repair services.
2026年1月20日
自発的なレビュー
Fix Auto UK - Fix Auto Wrexham からの回答
Good Afternoon Mrs Bodey
We appreciate you taking the time to share your experience with us. It is good to hear that our team provided such a high level of service during your repair. We are pleased to hear the process was smooth and reassuring, and that you were pleased with the quality of the work.
Lee Hitch, Fix Auto UK
Fast efficient and friendly service
Fast efficient and friendly service, my car was delivered back to me fully repaired and valeted sooner than I expected,the staff were friendly and helpful,
2026年1月8日
自発的なレビュー
Fix Auto UK - Fix Auto Wrexham からの回答
David Cooke,
We appreciate you taking the time to leave a five star review. It is good to hear you received fast, efficient, and friendly service. We are pleased to hear your car was fully repaired and valeted to your satisfaction ahead of schedule.
Lee Hitch, Fix Auto UK
Hi...what made them great and that's…
Hi...what made them great and that's everyone working there seem to be very professional and very friendly...after having my car accident I was extremely stressed at the thought of not having transport..but after speaking with Natasha she put me at so much ease and everything else that followed was a pleasure.....so yes they deserve 5stars....Ian chesworth
2026年1月14日
自発的なレビュー
Fix Auto UK - Fix Auto Wrexham からの回答
Good Afternoon Mr. Chesworth
We are pleased to hear that our team's professionalism and friendliness eased your stress after your car accident. We pride ourselves on our high standard of customer service and pleased this showed in your experience with us. Thank you for your feedback and five star review.
Lee Hitch, Fix Auto UK
Fix Auto UK - Fix Auto Wrexham からの回答
Happy New Year
We are pleased to hear that you had a positive experience with our team. Thank you for your kind words and for recognising our workmanship.
Superb Customer Service …
We had an ongoing problem after the initial repair that needed further investigation and Llinos and her team were absolutely brilliant and attentive to the situation in the fact that they listened to all our concerns and did further research themselves to try and eliminate the problem. It took to three attempts to resolve it but they sorted us with courtesy cars at no cost or if they had to take our own vehicle they ensured that the petrol tank was topped up again on return and insisted that if we should experience any further problems to get in touch straight away with no problem
2025年12月18日
自発的なレビュー
Fix Auto UK - Fix Auto Wrexham からの回答
Happy New Year
Thank you for taking the time to share your experience. We are pleased to hear that our team was attentive to your concerns and worked hard to resolve the ongoing problem. We are grateful for your patience and are pleased we could assist you.
As stated by our Wrexham team, please do not hesitate to contact us if you suffer any further issues.
Excellent service from all…
Excellent service from all departments.Keep me well informed on progress of my vehicle. Done excellent job. If I lived nearer I would always use them.
2025年12月4日
自発的なレビュー
Fix Auto UK - Fix Auto Wrexham からの回答
Happy New Year
We are happy to hear you received excellent service and were well-informed about your vehicle's progress. We appreciate your kind words regarding our work, and for you taking the time to leave us a five star review
Absolutely brilliant service and lovely…
Absolutely brilliant service and lovely staff, really pleased and would highly recommend.
2025年12月10日
自発的なレビュー
Fix Auto UK - Fix Auto Wrexham からの回答
Happy New Year
We are pleased to hear you received brilliant service and found our staff lovely. Thank you for your recommendation; we appreciate you taking the time to leave us a five star review.
Friendly and efficient.
Very friendly staff, good level of information throughout the process, everything done in a timely manner. Very good experience all round.
2025年12月5日
自発的なレビュー
Fix Auto UK - Fix Auto Wrexham からの回答
Happy New Year
Thank you for taking the time to share your positive experience and leave us a five star review. We are pleased to hear you found our staff friendly and the information helpful, and that everything was completed promptly.
Fix Auto UK - Fix Auto Wrexham からの回答
Happy New Year
We appreciate your positive feedback regarding our customer service and timely delivery. Thank you for taking the time to leave a review.
Really professional and thoughtful…
Really professional and thoughtful towards their customers, picked up my van from Caernarfon north wales and returned it back with exceptional quality of work !!
Thanks to all the team at fix auto for the stress free service x
2025年11月5日
自発的なレビュー
Fix Auto UK - Fix Auto Wrexham からの回答
Happy New Year
Thank you for taking the time to leave us such a complimentary review. We are so glad to hear that you had a stress-free experience and are pleased with the quality of our work.
Really pleased with the service I have…
Really pleased with the service I have received from Fix Auto Wrexham. They collected my vehicle and returned it when ready. It looks as good as new Staff on phone really helpful.
2025年11月21日
自発的なレビュー
Fix Auto UK - Fix Auto Wrexham からの回答
Good Morning Mrs Jones
Thank you for your five star review. We are really pleased to hear you were happy with the service from Fix Auto Wrexham. It's good to know the collection and return of your vehicle went smoothly and that our staff were helpful.
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