Fixings Warehouse レビュヌ 

786
•
TrustScore 5段階評䟡の5

4.9

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5぀星のうち5の評䟡

I can't recommend Fixings Warehouse in Charing highly enough. Every visit has been a great experience. The staff are incredibly friendly, knowledgeable and always happy to help, whether you're aft... もっず芋る

5぀星のうち5の評䟡

I visited Maidstone branch in Aylesford and was served by Tom. Not only did he give me excellent directions on how to find the branch at the telephone he was able to source just the part I needed to r... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I was trying to find a particular electrical screw and had driven to practically every DIY store in Kent with no luck. I was then told to try Fixings Warehouse in Ashford. They did not sell exactly w... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Unbelievably good value. This was a firm I had never heard of. The cost of deck tape was so much cheaper than anywhere else I thought that despite good reviews it might be a scam. I needn't have worr... もっず芋る

䌁業が回答したした

䌁業情報

  1. 工具店
  2. ・
  3. むンテリア デザむナヌ
  4. 安党服・䜜業服店
  5. 金物店

圓該䌁業による蚘述

Fixings Warehouse was founded in 1992, and in 2017 we celebrated 25 years in business. Trading from a small industrial estate in rural Pluckley just outside Ashford in Kent, the business grew steadily until 2000 when it simply outgrew its premises and a second unit was opened in Ashford. A new flagship store at the top of nearby Charing Hill was opened in 2002 and was followed by a branch in Maidstone in 2005 which has now moved to larger premises in Aylesford. Servicing both trade and retail customers, Fixings Warehouse staff have full training and in-depth product knowledge. You can browse the products before you buy, as stock is not hidden behind a trade counter. However if you are outside of our catchment area we are very happy to take either website or telephone orders which if placed before 2pm will be despatched the same day.


連絡先

4.9

優良

TrustScore 5段階評䟡の5

786件のレビュヌ

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4.9

すべおのレビュヌ

(786)

過去12か月のレビュヌ数: 19ä»¶

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5぀星のうち5の評䟡

Brilliant Service

Great price, quick delivery and supplied the correct goods.

2025幎7月17日
Fixings Warehouse ロゎ

Fixings Warehouse からの回答

Hi David, Thank you for the great review, appreciated.

5぀星のうち5の評䟡

Excellent

Brilliant execution of my order and great prices.

2025幎3月25日
Fixings Warehouse ロゎ

Fixings Warehouse からの回答

Thank you for your feedback it is much appreciated

5぀星のうち5の評䟡

Efficiency

Prompt and polite response to my message regarding a possible scam. Light bulbs arrived true to order, carefully packed and intact. Thank you

2025幎3月29日
Fixings Warehouse ロゎ

Fixings Warehouse からの回答

Thank you for your kind words we hope to see you again

5぀星のうち1の評䟡

I had a very disappointing experience


I had a very disappointing experience your Ashford store today, I have of course left this same review in Google reviews and I’m lost for words over the whole thing.

My mum went in looking for a specific type of screw that needed to fit flush with a piece of furniture. While there, she noticed the coffee station and asked how much it was, to which the kind lady at the counter said it was free. As she was being assisted in finding the screws, she made herself a coffee and took a couple of lollies, which she was also told were complimentary.

When I arrived, my mum made me a coffee as well, as we had been told they were free. We then spoke to an older man about the screws and ultimately decided they weren’t quite right. We were curious about the price of a similar type that might have worked as an alternative and were told they were £1 each. Since we needed eight and they weren’t an exact match, we didn’t feel the price was reasonable and decided not to purchase them.

At this point, the older man made a rude comment, saying that "only paying customers get free coffees," half-jokingly but clearly directed at us. As we went to leave, he followed up with an extremely unprofessional remark: "I would say it has been a pleasure, but it hasn’t." His tone and attitude were completely unnecessary and left me feeling quite upset.

The two younger employees looked visibly uncomfortable throughout the exchange, and I can’t say I blame them. Judging by their reaction, this kind of behaviour from the older man doesn’t seem like a one-off.

What bothers me most is that we were told the coffee was free, had we known it was only for paying customers, we wouldn’t have taken any. In fact, I even asked as we were leaving if I should pay for the coffees because I felt so uncomfortable after his comments. The entire experience was incredibly unpleasant, and based on this interaction, I wouldn’t return.

2025幎3月19日
自発的なレビュヌ
Fixings Warehouse ロゎ

Fixings Warehouse からの回答

Thank you for taking the time to share your experience with us. I sincerely apologise for the disappointment and discomfort you experienced during your visit to our shop. Firstly, I regret any confusion regarding the complimentary coffee and lollies, which is free to all. It is our intention to make all our customers feel welcome, and to help them locate the goods they require, we are sorry that this was not your experience.

Regarding the comment made, it was intended as a joke and we apologise if it came across as rude, I often have similar banter with customers. We strive to provide excellent customer service, as you can see from our other reviews and understand that this remark may have been inappropriate and unprofessional to yourselves.

Your feedback is invaluable to Fixings Warehouse, and we are committed to making improvements based on your experience. I hope you will consider giving us another chance to serve you better in the future. If there is anything we can do to address your concerns, please do not hesitate to let us know.

5぀星のうち5の評䟡

Top Service

Excellent service with prompt delivery of purchase.

2025幎1月7日
Fixings Warehouse ロゎ

Fixings Warehouse からの回答

Thank you for taking the time to leave feedback.

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