like everyone else DO NOT BUY FROM THIS COMPANY Their email dress isnt even correct to try and return. Basically dont buy from any of these companies that flash up online. 3rd time ive done this a... もっと見る
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Not all items arrived Items were not a described, polyester and not linen Items tool over a month to arrive When asked for a return address...no answer Have raised issue with Credit card company... もっと見る
Shorts didnt have pockets as described on the website and the quality was poor - worth £5 in my opinion not £30. Returns option is to pay for postage to Asia and wait 4 weeks for refund. I won't shop... もっと見る
The customer service team were amazing, I ordered a hoodie as a gift but got the size wrong. When I emailed to ask if there was a way to send the item back and exchange it for the new size they were v... もっと見る
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この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 28%に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
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AVOID THEM AT ANY COST
AVOID THEM AT ANY COST! Ordered boots which said on site it’s suede. Arrived on time but not made from suede rather cheap material. No response how to return them but probably won’t get my money back it’s a scam
Experience was mixed.
Experience was mixed.
It took a month from ordering for the shoes to arrive.
Packaging wasn't great, but that's probably why they were the price they were, and free postage and packaging.
I bought 2 pairs of shoes. First, perfect. Nice and comfortable.
2nd pair small defect. Sent a photo to support. Quick response. Quick resolution. Can't fault the service.
Cheap cashmere knock off
Items come from China not europe. Cashmere jumpers arrived. Bad quality no labels. Spelt awful and took a month to deliver. Now if I want a refund they'll charge me to return them all the way to China. Con artist. Do not purchase from this company
Do not buy they refused to cancel the…
Do not buy they refused to cancel the order after hours, took five weeks to arrive, awful quality. (Temu and shein sell the item for 25% of the price found out after) Pure con
TERRIBLE SERVICE! Do not buy!
TERRIBLE SERVICE! DO NOT BUY! Ordered a small bag for my sister-in-law's birthday. I looked for shipping info when ordering, but never saw anything. A week after ordering I hadn't heard anything about shipping or delivery so I contacted Fjorna. They told me it would be another 4 weeks before delivery as they had sold out and I couldn't cancel. I asked for my money back anyway and they refused. They said they would only refund 75%. I argued and argued but they refused to refund me. BEWARE!!!
**0 Star
**0 Star – Avoid at All Costs**
Absolutely terrible experience from start to finish.
My order took three weeks to arrive, which is completely unacceptable. When it finally turned up, the item was not as described, the sizing was completely wrong, the quality was very poor, and it had a strong, unpleasant smell.
To make matters worse, customer service has been nothing but stalling and excuses. I was asked to provide additional photos even after I had already sealed the parcel for return. I am also being expected to pay for return shipping for an item that is clearly faulty and not as advertised — which is unacceptable.
This company takes your money quickly but makes resolving issues unnecessarily difficult.
I would strongly advise others to think twice before ordering.
Awful! DO NOT GO THERE!!
Awful!! the ring was scratched, took ages to arrive, I said I would except a replacement and that was 4 weeks ago, the seller keeps saying its out of stock and cannot refund me. They are NOT in Holland, its from China and is cheap junk.... This company need closing down !!
First experience of Barefoot shoes.
Received on time.
Very comfortable shoes; very light and good wide fitting.
First experience of Barefoot shoes and very impressed.
Absolutely awful.
Absolutely awful.
Don't be fooled by the photographs of high quality clothing or items....and don't be fooled by the fact their address is in The Netherlands. They are in China. I bought a coat for a family funeral for £62 . It arrived in a package no bigger than the size of a tub of ice cream.....creased, poor quality....I couldn't wear it....after numerous messages and being ignored on numerous occasions they gave me £15.50 back.....it would have cost over £20 to return it to China..A complete scam of a company...keep away. If I could award no stars, I would. They don't deserve the 1 star.
If I could give a minus figure I would
Do not touch this company. They are NOT based in Holland. Fake poor quality products not worth a tiny fraction of the price charged. I bought training shoes which suggested they were orthopaedic On Cloud (sponsored link). Arrived late, fake & exceptionally poor quality product which smelt strongly of chemicals. Cost disproportionately high £35 to return them to China. They won’t take them back in Holland despite that being their registered address. DO NOT TOUCH FJORNA UNLESS YOU WANT TO GET STUNG. Don’t even bother wasting your time complaining.
I would not touch this company
I would not touch this company , I ordered a pair of on trainers back in December, I received them late almost a month late, when I opened the box it was plain to see they were fake, they were massive too, they tried to get me to take a credit note of 15% and keep the trainers, what am I going to do with them . Iv had to pay to send them back £21 , a month later I’m still waiting for my £70 , feel so stupid I fell for a fake site as always careful!! Shame on you FJORNA
Don't buy from this load of scammers
Don't buy from this load of scammers.
I bought what was meant to be a handmade Panama hat. What I recined in the post 3 weeks after ordering (yes, its definitely come from China) was the type of hat you would buy from a cheap souvenir shop in Benidorm for €5.
On their website, this was reduced from £45 to £22... absolute charlatans.
I despise these type of shops, where they dont even handle the goods. They're just the middleman for some cheap Chinese supplier, and making about %700 profit on the crap they sell.
Not worth your money. Not worth your time. Just don't do it.
Ive requested a refund... we'll see how this one goes over the next couple of days.
Unhappy returns procedure on the website…
The company needs to put on the website to return the items they are sent back to China there is no mention of this. I believed I was purchasing from the Netherlands and that is where I was expecting to return it to
If I could give no stars I would
If I could give no stars I would. When I had a problem and tried to contact them, repeatedly I had no response and still haven’t. The zip on the bag broke within days. No service at all. An absolute disgrace of a ‘company’ (I used the word loosely). Please save your money and buy elsewhere.
I thought Fjorna was a high end company…
I thought Fjorna was a high end company based in the Netherlands . Delivery time was much longer than what they said it would be. This is because the item was shipped from China, terribly packaged and not a label to be seen. The fit and measurements were completely different and the material was definitely not 100% cashmere. They did reply to every email I sent but would only offer refund if I paid for the return to China despite the item being different from what was advertised and evidenced with photographs/measurements as requested by them.
Great service to get the right fit …
The Jumper we bought was small fitting but really lovely and good quality.
The service was very good we exchanged the jumper for a larger size and we were really looked after. The new jumper fits great.
If I could leave no stars I would
If I could leave no stars I would. Terrible company and terrible service. I never received my order. I waited over a month. Was in contact with them. Confirmed the order. Confirmed the detailed and still nothing.
Requested a refund. Nothing. I have taken this as a lesson not to buy cheap. My advice would be avoid this company at all costs !!!
I bought a pair of shoes which are ok but are Chinese
I bought a pair of shoes which are ok but if i would have known they were made in China I would not of purchased them
AVOID
Clothes from China look nothing like pictures, Prices ridiculous, quality cheap horrible,Takes weeks to arrive,if not suitable no refund,just a replacement,you have to pay postage,Told to keep a coat like they're doing you a favour, didn't want anymore over priced rubbish,picked two pairs of faux leather leggings,took about 6weeks,came today,size medium too tight,bad smell,came in the Shein/Temu famous clear zip bag,Very boutique like they advertise,Not!!!!,False ,Out a fortune, leggings joining coat in Charity shop,like l said to the owners,they will be sitting a while in there as well,if you have any sense.I said l was going to write a negative review,l will never be a sucker to theses websites ever again.
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