York Fashion レビュー 

891
•
TrustScore 5段階評価の3

3.1

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I bought thhe shoulder bag mainly because I wanted something lighter than the one I normally use. It sits comfortably even when I have quite a few things inside. I also like that the design is simple... もっと見る

5つ星のうち1の評価

My advice? Do not buy from this website tbh its disreputable. They get cheap items from China and pass them off as quality goods for quality prices. Its almost impossible to return goods or cancel an... もっと見る

5つ星のうち1の評価

😂😂😂😂😂😂Please note before you order: because our goods are shipped directly by our supplier in China, returns must be sent to China. You bear the direct cost of returning the goods, estimated a... もっと見る

5つ星のうち5の評価

Needed some help before placing an order because I was not sure which size to choose for my wife. Customer service gave me a useful answer instead of just sending a standard reply. The size they sugge... もっと見る


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3.1

まあまあ

TrustScore 5段階評価の3

891件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 99%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.1

すべてのレビュー

(891)

過去12か月のレビュー数: 893件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

BAIT AND SWITCH SUPPLIER 😂😂😂😂😂😂Please note before you order

😂😂😂😂😂😂Please note before you order: because our goods are shipped directly by our supplier in China, returns must be sent to China. You bear the direct cost of returning the goods, estimated at approximately £18 to £26 from the United Kingdom, US$20 to US$35 from the United States and CA$30 to CA$45 from Canada, depending on carrier and weight, plus any customs documentation required for export. We recommend a tracked shipping service. Keep your proof of postage: your refund is due once we receive the goods or once you provide proof that you have sent them, whichever comes first
This statement off your website is BULL SHIT , YOU REFUSE THEM AT CHINA CUSTOMS , I SENT TRACKING AS SOON AS I POSTED MY ITEM , DID I GET A REFUND NO, AND AS FOR YOUR PHOTO SHOWING A LOVELY SHOP/BOUTIQUE ON YOUR WEBSITE,
YOUR NOTHING MORE THAN A BAIT AND SWITCH SUPPLIER

2026年5月22日
自発的なレビュー
5つ星のうち1の評価

Beware! Very poor goods.

My advice? Do not buy from this website tbh its disreputable. They get cheap items from China and pass them off as quality goods for quality prices. Its almost impossible to return goods or cancel an order. In my case a very pretty "Cotton "shirt was cheap polyester, very very poor quality fabric and manufacture. Sweet- talking but NO refund offered just a small percentage of the cost. Part with your money here at your peril.

2026年6月29日
自発的なレビュー
5つ星のうち5の評価

I bought thhe shoulder bag mainly…

I bought thhe shoulder bag mainly because I wanted something lighter than the one I normally use. It sits comfortably even when I have quite a few things inside. I also like that the design is simple enough for work but does not look too formal when I wear it at the weekend.

2026年10月3日
自発的なレビュー
5つ星のうち5の評価

I bought the shoulder bag mainly…

I bought the shoulder bag mainly because I wanted something lighter than the one I normally use. It sits comfortably even when I have quite a few things inside. I also like that the design is simple enough for work but does not look too formal when I wear it at the weekend.

2026年9月24日
自発的なレビュー
York Fashion ロゴ

York Fashion からの回答

Hi,

Thank you for your lovely feedback! We’re pleased to hear that your new shoulder bag feels comfortable to carry, even when you have plenty of essentials with you. It’s wonderful that its simple design works just as well for the office as it does for weekends. We truly appreciate you choosing York Fashion and hope you enjoy using your bag for a long time to come.

Kind regards,
York Fashion

5つ星のうち5の評価

I was mainly looking for comfortable…

I was mainly looking for comfortable shoes for walking around during work trips. I have worn these through a few long days now and my feet have felt much better by the end of the day. They are simple enough to wear with most of my clothes too.

2026年9月19日
自発的なレビュー
York Fashion ロゴ

York Fashion からの回答

Hi,

Thank you for sharing your feedback! We’re delighted to hear that the shoes have kept your feet feeling more comfortable during long workdays and trips. It’s great to know they’re also versatile enough to pair easily with your everyday outfits. We really appreciate your support and hope you continue to enjoy wearing them!

Kind regards,
York Fashion

5つ星のうち1の評価

horrific ongoing experience

horrific ongoing experience. The AI photos look nothing like the synthetic rubbish that arrives. Then I had to return order to China and 3 months later, still no refund. I can't understand why this company is allowed to trade. DO NOT USE!!!

2026年7月7日
自発的なレビュー
York Fashion ロゴ

York Fashion からの回答

Hi,

We’re very sorry to hear how disappointing your experience has been, particularly that the items did not match your expectations and that you are still waiting for your refund after returning your order. We understand how frustrating it is to feel that the product descriptions and images did not accurately reflect what you received, followed by such a lengthy returns process. Please email us at support@york-fashion.com with your order number and any previous correspondence so our team can review your case and investigate the outstanding refund. We apologise for the inconvenience and stress this has caused.

Kind regards,
York Fashion

5つ星のうち1の評価

Do not touch York Fashion with a barge…

Do not touch York Fashion with a barge pole. I so regret I did. I ordered dresses from York Fashion which took a long time to arrive and were of very poor quality. What was promised on the website to be pure linen was actually polyester. I applied for a refund and was told that not only would I have to pay postage for the return but would not receive the full amount. If this wasn't bad enough, three months on I am still waiting for the refund having posted the items in good faith. I have been in regular contact with customer services and they have informed me they have received my items and my acount shoud see the refund but I am STILL waiting.

2026年7月9日
自発的なレビュー
York Fashion ロゴ

York Fashion からの回答

Hi,

We’re truly sorry to hear about your experience with the dresses and the ongoing delay in receiving your refund. We understand how disappointing it is when the fabric does not match the website description, and we apologise for the frustration caused by the return costs and repeated follow-ups. We appreciate that you have already been in contact with our customer service team and should not have to keep chasing an outstanding refund. Please email support@york-fashion.com with your order number and previous correspondence so our team can review the refund status and work towards resolving this as soon as possible.

Kind regards,
York Fashion

5つ星のうち5の評価

The delivery was a little slower than…

The delivery was a little slower than some stores I use, but the tracking kept moving and the parcel arrived safely. Everything I ordered was inside and properly packed.

2026年8月25日
自発的なレビュー
York Fashion ロゴ

York Fashion からの回答

Hi,

Thank you for sharing your experience with us! We appreciate your patience with the slightly longer delivery time and are glad the tracking kept you informed along the way. It’s lovely to hear that your parcel arrived safely, with everything included and packed properly. Thank you for choosing York Fashion!

Kind regards,
York Fashion

5つ星のうち1の評価

DO NOT TOUCH THIS COMPANY!

I ordered the Jake sweatshirt from York Fashion back in July. At the time the website lead me to believe that it was a London/UK company. When the top arrived it was nothing like the photograph on the website, it was made of very cheap shoddy material and the logo was faint and printed on very badly. In addition the size was ridiculously huge. I started the returns process but only then was I told it had to go back to their warehouse in China, and by tracked post. I dutifully sent it back via DPD. I was informed on tracking that was held in customs in China awaiting the recipient, York Fashion, to pay the duty on it. York Fashion is denying any responsibility for the fact that the parcel is being held in customs. After 3 months apparently it will be returned to sender but I have to pay the postage.
After many emails to Melissa at York Fashion I was told that they would refund me for the sweatshirt. We are now 6 weeks on and I still have had no refund despite them saying they’ve processed it. I’ve asked for proof of the refund so that my bank can look into it but that hasn’t been forthcoming either.
So as it stands, I have no item and no refund and weeks of stress and of being fobbed off. Plus the possibility of having the item returned to me incurring further costs to myself.
Be warned - do not engage with this company!

2026年10月8日
自発的なレビュー
York Fashion ロゴ

York Fashion からの回答

Hi,

We’re sincerely sorry for the frustration and stress you’ve experienced with your sweatshirt order, particularly the quality and sizing concerns, the difficulties with the return shipment, and the continued delay in receiving your refund. We understand how upsetting it is to have returned an item and still be left without either the product or your money. We apologise that you have had to spend so much time following up without receiving the clarity you need. Please email support@york-fashion.com with your order number and previous correspondence, and our team will review the refund status and work with you to resolve this matter.

Kind regards,
York Fashion

5つ星のうち1の評価

Many weeks down the line and this…

Many weeks down the line and this company has still not compensated me for a faded, faulty dress delivered in a used Tesco food bag. It still expects me to chase up an unknown courier who, apparently, transported the returned item. Unbelievable.

2026年10月8日
自発的なレビュー
York Fashion ロゴ

York Fashion からの回答

Hi,

We sincerely apologise that you are still waiting for compensation for the faulty dress and that the return process has caused you further frustration. We understand how disappointing it must have been to receive an item in that condition, especially given your concerns about the packaging and the time already spent trying to resolve the matter. You should not feel left to manage the courier follow-up on your own. Please email us at support@york-fashion.com with your order number and any previous correspondence, and our team will review the case and work with you towards a resolution.

Kind regards,
York Fashion

5つ星のうち1の評価

The company was formerly Tracy London

The company was formerly Tracy London, they changed to YorK fashion. The products are poor in quality, retrun is alomost impossible and they are not a UK company. You have to return to China. The whole process is a scam. This website should be brought down.

2026年4月1日
自発的なレビュー
York Fashion ロゴ

York Fashion からの回答

Hi,

We sincerely apologise for the disappointment you experienced with the product quality and the difficulties you encountered with the returns process. We understand how frustrating it can be when an item falls short of expectations and returning it feels complicated or costly. We have been working to improve our product information, returns procedures, and customer support to make the process clearer and more straightforward. If you still have concerns about your order, please email support@york-fashion.com with your order details, and our team will review your case and do their best to assist you.

Kind regards,
York Fashion

5つ星のうち1の評価

Still waiting for my reduced refund…

Still waiting for my reduced refund they said they would offer me from selling me an extremely poor product.

2026年10月5日
自発的なレビュー
York Fashion ロゴ

York Fashion からの回答

Hi,

We’re sincerely sorry to hear that you’re still waiting for the refund you were offered and that the product itself did not meet your expectations. We understand how frustrating it must be to have received an item you felt was of poor quality and then experience further delay in receiving the agreed refund. We have worked to improve our customer service and refund processes, but we’re sorry that your experience has fallen short. If you still have any concerns, please contact us at support@york-fashion.com with your order details, and our team will review your case and assist you further.

Kind regards,
York Fashion

5つ星のうち5の評価

Great choices, great prices, great quality

The website was very easy to use. I specifically wanted a dress to attend a wedding. Great choices, realistic size guidance and fantastic prices. Very happy with my choice.

2026年10月4日
自発的なレビュー
York Fashion ロゴ

York Fashion からの回答

Hi,

Thank you so much for your lovely feedback! We’re delighted that you found the website easy to use and were able to find the perfect dress for the wedding. It’s wonderful to hear that you found the size guidance helpful, enjoyed the range of choices, and were happy with the price. We’re so pleased you were happy with your choice and really appreciate your support.

Kind regards,
York Fashion

5つ星のうち1の評価

York Fashion … be careful!

This is another no connection to the UK or York! Uses a Brussels address as do other companies of a similar on line presence. The pictures such companies use are often downloaded from other sites and China produces and sends a poor copy hence quality reviews. The biggest issue is returning - the customer has to pay the cost of shipping back to China. Use a British company, US or Canada who have a local address you can return items to. Check AI before ordering. Cancelling is restricted on such sites to 2 or 4 hours.

2026年10月4日
自発的なレビュー
York Fashion ロゴ

York Fashion からの回答

Hi,

We’re sincerely sorry to hear that your experience left you feeling concerned and disappointed, particularly regarding the product quality and the difficulties you describe with returns and cancellations. We understand how frustrating it can be when return arrangements feel complicated or costly, and we appreciate you taking the time to raise these concerns in detail. Since then, we have worked to improve our product information, customer service, returns procedures, and the clarity of our policies to make the experience more straightforward for customers. If you have any concerns about a previous order, please contact us at support@york-fashion.com with your order details, and our team will be happy to review the matter and assist you.

Kind regards,
York Fashion

5つ星のうち5の評価

Great experience so far!!

Great experience so far!!

2026年9月29日
自発的なレビュー
York Fashion ロゴ

York Fashion からの回答

Hi,

Thanks so much for the lovely feedback! We’re really pleased to hear that you’ve had a great experience with us so far. We hope everything continued to go smoothly and that you were happy with your order. We really appreciate your support.

Kind regards,
York Fashion

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