I placed an order with flashforge and a few hours later changed my mind to get a different printer from them. In those few hours they had already sent my package with its carrier. I sent an email out... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Purchased a 3D printer. The printer broke in under 4 months. Was expecting support with a 1 year warranty but was told there was fine print and the parts that were broken had a much shorter warranty.... もっと見る
Not 1 star because they still get alittle grace for past experiences. The creator 5 launch has been the worse retail experience I ever had. Poorly executed, very little in the way of official commu... もっと見る
Support was quick to respond. My concerns where addressed to my satisfaction. Once a shipping label was created. The printer arrived in less than 24hrs. The Creator 5 Pro assembled quickly. The p... もっと見る
企業情報
当該企業による記述
Flashforge is one of global 3D printing suppliers, offers professional, commercial and consumer 3D printers, filaments, software and solutions.
連絡先
Xian Yuan Lu, Jinhua Shi, 中国
- flashforge.com
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KUDOS
Have thoroughly enjoyed working with Flashforge and diving into the printing world! Highly recommended
excellent customer service fast replies…
excellent customer service fast replies excellent technical knowledge!!
Easy to use and set up!
First time user and this printer is awesome! My kids couldn't be happier! I just got sick of purchasing 3d printed items so I ordered the AD5X and started printing my own. Easy to set up and use.
Great service for my printer!
Excellent service!
Excellent, quick service. Contacted customer service to see if I could get my printer shipped sooner and they were happy to do it. It arrived a couple of days after I asked them.
FlashForge Zendesk rocks!
Very prompt and professional response in order to verify shipping information. Extremely adaptable to a change in shipping box dimensions.
A fantastic Customer Service experience.
Flashforge has been very responsive
Flashforge has been very responsive and prompt in their replies
Flashforge 5M 3D printer - Great printer and after-sale service and support
I recently purchased two Flashforge 5M 3D printers for my business, and I couldn't be happier with the decision. Assembly was incredibly easy, and I was up and printing in no time. The print quality is absolutely stunning—comparable to machines that cost two to three times as much!
What really sets Flashforge apart is their exceptional after-sales service. I encountered an issue with the touchscreen on one of the printers. I emailed their support team and received a reply within an hour. After explaining the problem, a replacement screen was dispatched the very next day via DHL—not regular post! I had the part in hand within four days.
This kind of responsive and professional support is rare these days. It's what transforms a good company into a great one.
I highly recommend Flashforge 3D printers. They are worth every penny, offer outstanding print quality, and have the best customer service I've ever experienced.
Flşahforge support is very quick
Flashforge support is very quick, customer oriented and solution focused. I love them. For AD5X they sent the new designed parts to show their continuous support. They are great.
I have had very good service and prompt…
I have had very good service and prompt action to my question and request from Flashforge costumer service. They were quick to respond to the issues I encountered with my 3D printer. They deserve the highest rating and more.
Great product amd custom support!
I have the AD5X and it's an incredible printer. Also great customer support! Never got problem with their PLA very satisfied
Issue dealt with quickly
When does this ever happen?
What? A free upgrade? When does that ever happen? This is completely against my experience with other 3D printer manufacturers. I'm lucky if they answer my emails, let alone do it within a couple of hours with a free upgrade. Flashforge came out with a new hotend for the AD5X 2nd run machines. I have one of the original release machines. My hotend had a tendency to clog, but this new hotend is supposed to help with those issues.

Flashforge からの回答
I have been a long time customer and…
I have been a long time customer and always the products are sent in perfect condition. Shipment is clear and quickly handled. Support is also available and quickly.
Great response time and info
Avoid like the plague
Bought an A5M Pro, returned 5 days later. Awful. Prints stopping mid flow. Confusing and longwinded process to change filament. Extruder gears blocked several times requiring lengthy disassemble. Poor / non existent instructions. Remote camera never connects. I could go on. Eventually it decided to smash the bed up into the extruder assembly and snap the nozzle. Do not buy from these clowns.

Flashforge からの回答
They reply quickly and sort out the…
They reply quickly and sort out the issue almost immediately, very friendly too
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