Terrible experience with Flatmates.com.au. I paid for a subscription twice and received virtually no value from it. My listing wasn't appearing properly in search results, resulting in no enquirie... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Used the website to source a housemate, turns out the guy had numerous warrants out for his arrest, the same guy came back to my house after disappearing for 4 weeks running from the police to break... もっと見る
After signing up to this site more than once, I received a lot of spam on my phone as well as scammers calling me. I had to change my number more than once where this time I'm using other websites to... もっと見る
Avoid flatmates and use real estate.com Far too many landlords on this site who don’t understand the law. Had one landlord attempt to increase my rent twice within a 6 month period and another landl... もっと見る
企業情報
当該企業による記述
Flatmates.com.au is a peer to peer listing platform which allows you to rent out your spare room, find accommodation and search for flatmates. Our listings are moderated, all our members are mobile verified and we have a secure messaging system where you can chat with other members until you are comfortable sharing your details.
連絡先
511 Church Street, 3121, Richmond, VIC, オーストラリア
- support@flatmates.com.au
- flatmates.com.au
1.6
ひどい
5462件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ok I understand that we have to pay but…
Ok I understand that we have to pay but I have had 2 instances of places I was very keen on however the lessor didn’t even have the courtesy of responding to my messages. Now if I am paying for this service shouldn’t there be some accountability from the lessors end to at least respond as a matter of respect?
2021年4月18日
自発的なレビュー
Scam artists love this site
Every time I have used this website I have been exposed to scam artists, cons and liars.
I would suggest anyone using this website check the details and legitimacy of applicants. Certainly a platform which seems to attract unsavoury customers.
2021年4月16日
自発的なレビュー
Flatmates.com.au からの回答
Hi Linda,
We're sorry to hear of your experience.
We have a set of onsite security checks and a full time moderation team to ensure the legitimacy of accounts. We also ask our community to report any members who are using our site for the wrong reasons.
You can do this by visiting the member's listing page and selecting "Report this listing" on the right hand side. This will let a member of our Moderation Team know to review the member's account.
If you feel like you need further help, please have a look at the legal guides on our site. This link will take you to the start of an extensive list of legal support articles on our site https://flatmates.com.au/info/legal-introduction
We wish you all the best,
Flatmates.com.au Team
33 flatmates & counting!
Love flatmates.com.au...33 flatmates so far & counting!!
Just wanted to give some feedback - would love to see an option of ticking “pet-free” for those of us who prefer not to co-habitate with a 4-legged flatmate.
Also, I’d love the option of a 3rd way of tagging properties (currently only 2 - starred or unstarred). It’d be helpful to have a “stop lights” system, where you could tag properties you love green (& they’d go in your shortlist), properties you’re definitely not interested in as red & other possibilities as yellow. Then you wouldn’t have to re-read profiles that you didn’t star to find out why you didn’t star them.
Thanks for your great service & all the fab housemates you’ve helped me find over the years!
2021年4月12日
自発的なレビュー
Flatmates.com.au からの回答
33 flatmates! Well done Gabby! Great to hear your review.
Regarding pets, you do have the option when creating your property listing to select features that the property is "accepting of" including retirees, students, backpackers and pets. By not selecting this feature, you are showing that your property is not accepting of pets.
You also have this same option when creating a person listing.
Thanks for your feedback on the traffic lights, we'll pass this on to our team.
All the best,
Flatmates Team
This website is very user unfriendly
This website is very user unfriendly to first timers like myself.
The fact you can't message a person unless you upgrade is pathetic and not necessary and nowhere on the site does it give you a intro on how the website works
2021年4月6日
自発的なレビュー
Flatmates.com.au からの回答
Hi Christine,
We're sorry you're having trouble.
We have a stack of self-help guides on our blog to help you navigate the platform. Simply head to www.flatmates.com.au/info for the start of our FAQs and guides.
We also full time support team to support you with any queries. You can contact us at support@flatmates.com.au.
All the best,
Flatmates Team
Flatmates.com.au からの回答
Thanks so much Evelyn!
I did not have a prompt response of…
I did not have a prompt response of owner property
2021年3月30日
自発的なレビュー
Flatmates.com.au からの回答
Hi Titto,
We know how frustrating it is when members do not reply to messages.
This is why we have a "response rate" feature on our platform which will mark members out of 100%. The closer a member's response rate to 100%, the more likely they are to reply. This should help you in your future share house searches.
All the best,
Flatmates team
Give it a big miss!
I can't understand the positive reviews here concerning Flatmates.com.
I advertised my spare room for rent through them, which is in a modern fully furnished home, and had nothing but bad experiences I would rather forget. People constantly rang up asking to view the room and didn't turn up, without so much as a phone call. People hung up on me when I asked for references, and the one's who did turn up were disheveled and dirty looking, which you wouldn't trust with your dog.
I ended up only advertising for students and people with professional background - which were almost impossible to find.
I was lucky that an old friend came into town, and I ended up renting it out to him. I then gave up the idea altogether after he left.
Give Flatmates.com a big miss - they're not worth the trouble!
2021年3月27日
自発的なレビュー
Flatmates.com.au からの回答
Hi Martin,
We're sorry to hear of your trouble.
You can report any member who you believes goes against our community guidelines. You do this by clicking on the three dots in your message chat with the member and selecting "report this member." Alternatively, you can visit their listing page and select "Report this listing" on the right hand side. This will let a member of our Moderation Team know to review the member's account.
If you like to email us at support@flatmates.com.au, we'd be more than happy to look over your account and provide you with some advice on how to get the most out of your listing.
We wish you all the best,
Flatmates.com.au Team
I don't like the new changes where my…
I don't like the new changes where my monitor is over 20 years old and when you do a search, the photos are way too big. I think I'll stick with Gumtree so I can see the search listing easily.
2021年3月26日
自発的なレビュー
Flatmates.com.au からの回答
Hi Lek,
We're sorry you're having trouble. We've recently made new updates to our platform design in accordance with member feedback and research. If you're having difficult viewing images, we would suggest trying a different device or browser to see if this solves your issue,
All the best,
Flatmates Team
Good app....
2021年3月21日
自発的なレビュー
Highly Recommended
I've recommend Flatemates.com.au to others. As I've used the service for many years. No issues creating rooms to offer flexible options.
2021年3月14日
自発的なレビュー
I don't recommend
For one, i dont like the way the website is setup. I didn't find a new place to live. I dont recommend.
2021年3月13日
自発的なレビュー
Flatmates.com.au からの回答
Hi Ronald,
We're sorry you don't like the design of our platform. If you'd like to provide us with some more information regarding your review, please email us at support@flatmates.com.au
All the best,
Flatmates Team
No reply seems the normal response
Messaged numerous people about their rooms to rent and very few had the decency to reply. Trying for 2 months and the few that do offer you an inspection or meet up never get back to you after the inspection. They all have too much choice with so many people looking for a room and hardly any rooms available. just basic good manners as to a yes or no would be good.
2021年2月26日
自発的なレビュー
I found it very hard to find a place to…
I found it very hard to find a place to get an inspection. I found the whole website frustrating to use.
2021年2月25日
自発的なレビュー
I have paid 4 weeks bond to John Chan
I have paid 4 weeks bond to John Chan, his property is at wattle st, Ultimo. He doesn't give me key and not allow me to move in as agreed time. He is a fraud
2021年2月21日
自発的なレビュー
Flatmates.com.au からの回答
Hi Karo,
Thanks for leaving a review.
If you could please reach out to our team at support@flatmates.com.au with the full details we'll be happy to look into this for you.
Best regards,
Aaron - Flatmates Team
I hate the new search result page
I hate the new search results page where you can only see 1 at a time now. Each picture is huge on my screen. I'm not going to spend hours looking at each listing where before I could see many on my screen at a time.
2021年2月15日
自発的なレビュー
Flatmates.com.au からの回答
Hi Pam,
Thanks for taking the time to leave a review.
We’re sorry to hear you don’t like the recent change. The change moved from showing three results on screen in a grid view to a list view. We still show the same number of results per page, which is 12.
You can search and filter your results to ensure you’re seeing what you want immediately, rather than browsing through all the results.
This most recent change enabled us to release a whole bunch of features which will help listers such as yourself stand out and get enquiries. This includes bigger and differentiated search result tiles to ensure potential flatmates don’t miss your listing, automatic rotation of listing tiles to the top of search results to ensure your listing continues to get exposure and image carousels in search results so seekers can get a feel for your listing.
We don’t make these changes lightly and ensure changes we make improve the performance of the site. While rolling out the new experience our data showed it performed better for enquiries, which we’re sure you can appreciate is a great result.
We welcome any and all feedback, so please feel free to reach out to us support@flatmates.com.au.
All the best,
Aaron
Flatmates.com.au Team
New search result page is a nightmare!
They just change the new search result page where only 1 is displayed at a time thus the picture takes up 1/2 of my screen. The old system is 1000x better where you could see a list of 3 at a time. It has made my searching a total nightmare and I can't use this site anymore. The person that made this insane change at FM, should be fired!
2021年2月11日
自発的なレビュー
Flatmates.com.au からの回答
Hi Gary,
Thanks for your review.
Flatmates.com.au has introduced a new default search result called ‘Featured” which allows upgraded listings to be displayed first and will differentiate them from free members on our platform. We wanted to give upgraded members more value for their plan and to help them stand out on Flatmates.com.au.
Your screen may look different, as now upgraded members will appear as “premier listings” with enlarged listing tiles in search results on the first couple of pages, while free members will have their listings displayed slightly smaller and on later pages.
Users may filter or re-sort search results in which case listings that match that search query will rank first. Flatmates.com.au is always striving to improve and to ensure our marketplace remains the best place for share accommodation in Australia. We’re constantly listening to our members and asking for their input in such improvements. For a long time, our paid users have been asking for better value for their plans and we believe this strikes a balance between paid listings and free listings.
If you have more feedback, you're welcome to message us at support@flatmates.com.au.
All the best,
Flatmates team
Great customer service and always…
Great customer service and always responding to all my questions promptly.
Understanding clients enquiries and needs. I will Highly Recommend Flatemates.com.au and also the services you provide to property owners like myself. Keeping our information private , so we can find the suitable candidate to lease the room which gives us a piece of mind. I travel frequently due to work commitments away alot and my property is left alone so this is a great site to find a person to lease the room but realistically they have the entire home to themselves just my master bedroom is not available.
I have had such beautyful people so respectful , polite and looked after my house as if it was their own and I thank Flatmates Au for that!!!
Will be using your service again !!!
Thankyou
D ;)
2021年1月25日
自発的なレビュー
Flatmates.com.au からの回答
Hi DS,
Thanks for the great review. We're so glad you enjoyed your time with us!
All the best,
Flatmates team
Flatemets.com.au Need take more control for SOMETHING YOU PAY FOR
Flatemets.com.au Need to make people more punctual on this dam website. 2nd time around its absolutely ridiculous and just like last time. No one responds OR they're away but their flatemates find someone. People need to have more responsibility on this site and Flatemates need to enforce it. Its common bloody courtesy. I hope there is not a 3rd time anytime soon.
2021年1月22日
自発的なレビュー
Flatmates.com.au からの回答
HI Utareangara,
Thanks for your review. We're sorry you didn't enjoy your time with us and we can understand how frustrating it can be when members do not reply to messages. This is why we introduced our response rate which marks members out of 100%. The closer a member's rate to 100%, the more likely they are to reply.
We also deactivate accounts from our platform that have been inactivate for more than 7 days, so that members such as yourself, aren't messaging accounts with listings that have already been filled.
If you have any further feedback, please send it through to suport@flatmates.com.au
All the best,
Flatmates team
Highly Recommended
Claudia and all the staff in the Customer Service Team have always been super friendly and supportive. Great in depth advise that makes an overall easy to use experience both in finding a room as a Tenant and advertising as a Landlord. Highly recommended and a large pool of ads to work with to find the best match.
2021年1月19日
自発的なレビュー
Flatmates.com.au からの回答
Thanks for the lovely review Daniella! We're so glad that you enjoyed your time with us.
All the best!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。