Flatmates.com.au レビュー 5,462

Flatmates.com.au からの回答

2021年1月20日

Hi Robert,

Thanks for getting in touch and we're sorry you're having trouble.

Have you tried using a different device or browser? We’d also recommend you try clearing your cache. The method will depend on your device and browser, so please Google search ‘how to clear cache in (browser)’ for instructions.

If you continue to experience difficulty with this issue, please let us know at support@flatmates.com.au

Kind regards,
Flatmates.com.au Team

Flatmates.com.au からの回答

2021年1月20日

Hi Unit,

Thanks for taking the time to leave a review.

Flatmates.com.au is a free platform but we do have a number of paid upgrades members can choose from to help quicken up their search. On a free account you can contact any listing on the site that is Free to Message, you can also reply to all messages received. The majority of listings on our site are Free to Message, but there will be some Early Bird listings (free) that will require an upgrade to contact for the first 14 days.

The response rate is the percentage of conversations you have responded to over the past 30 days and new messages are given a grace period of 24hours before they are counted in your response rate. You can read more about that here https://flatmates.com.au/info/message-response-rate

We are a platform that caters to all so this means you will find some professional users on our site who run multiple share houses and use our platform to advertise their properties.

We have multiple filters on the site you can choose from regarding flatmate preferences. Properties can put filters on to only have "male" or "female" flatmates, "couples" or they can use the filter "anyone welcome."

Please feel free to reach out to us at support@flatmates.com.au if you'd like further information.

Flatmates.com.au Team

Flatmates.com.au からの回答

2021年1月11日

Hi Sheridan,

Thanks for taking the time to leave a review and we're sorry you didn't enjoy your time with us.

We'd love to gather some more insight into your experience to see how we may better assist you in the future. Please feel free to reach out at support@flatmates.com.au.

All the best,
Flatmates.com.au Team

Flatmates.com.au からの回答

2021年1月3日

Hi Steven,

Thanks for taking the time to leave a review.

The default search results page is "Featured", which is where paid listings will show above free listings. We recently updated our search algorithm to also include our standard plans as well as the previous Boost plan. Users can still filter or re-sort search results in which case listings that match that search query will rank first regardless of plan type.

Flatmates.com.au are always striving to improve and to ensure our marketplace remains the best place for share accommodation in Australia. We’re constantly listening to our members and asking for their input for such improvements. For a long time, our users have been asking for better value for their plans and we believe this strikes a balance between paid and free listings. We have a range of plans available to suit all budgets, which you can review on our upgrades page if you wish. If you can’t upgrade or do not wish to, we still offer our fantastic free service allowing you to list and reply to all enquiries.

We understand COVID-19 pandemic has been tough for listers, in 2020 we worked hard to support our members including: reducing plan prices, introducing the ability to pause plans, supporting video tours and making it simpler for those on the Full Plan to receive their guarantee.

We'd love to hear more from you about your experience and see how we may assist you with your search, please feel free to reach out to us support@flatmates.com.au.

Flatmates.com.au Team

Flatmates.com.au からの回答

2021年1月3日

Hi Gary,

Thanks for taking the time to leave a review.

Flatmates is a site that can be used for free, whether you're listing a property or looking for one.

Not everyone who uses our site are landlords, as many people are listing rooms in homes they're renting and need to share the cost. For this reason, we allow people to list for free and those who wish to pay to add certain benefits such as ranking and immediate contact can.

On a free account you can contact any listing on the site that is Free to Message, you can also reply to all messages received. The majority of listings on our site are Free to Message, but there will be some Early Bird listings (free) that will require an upgrade to contact for the first 14 days.

Please feel free to reach out to us if you'd like further information or for assistance with your search.

Flatmates.com.au Team

Flatmates.com.au からの回答

2021年1月4日 に更新

Hi Will

Thanks for taking the time to leave a review, we're sorry you didn't enjoy the site.

You are able to save a search once you have actioned it. The Save Search button will appear at the top of the search results page you're viewing. We also show your three most recent searches under the search section (which sits under your saved search). You're also able to favourite places you like, which appear under your Shortlist. At this stage we don't have the ability to remove listings you don't like.

While we don't have a specific search filter for Air Conditioning yet, you can use the key word search under filters to find listings that include Air Conditioning. We've also sent your suggestion to have a specific filter to our design and product people.

With regards to our map design, we have a new one coming! Currently, the design is being rolled out incrementally through a beta and will feature a full page map that will make it easier to search. We hope this is live for everyone by the end of the month.

We'd love to hear any further feedback you have, please feel free to contact us support@flatmates.com.au.

All the best,

Flatmates.com.au Team

Flatmates.com.au からの回答

2020年12月9日

Thanks for the great review KJ! We're glad you love it.

Flatmates.com.au からの回答

2020年12月9日

Thanks for the feedback Sam!

Flatmates.com.au からの回答

2020年12月9日

Hi John,

Thanks for your review and we're sorry you feel that way.

Our full time Moderation Team spend a lot of time verifying and ensuring that accounts on the site are legitimate. Our team will remove accounts that are using Flatmates.com.au for the wrong reasons as our site is only to be used for share accommodation and for no other reason. Your account was removed from our site due to inappropriate use.

If you would like to discuss further, you can email us at support@flatmates.com.au.

Regards,
Flatmates team

Flatmates.com.au からの回答

2020年12月9日 に更新

Hi Matt,

Thanks for your review and we're sorry you didn't enjoy your time on the site.

Our community has felt the pinch of COVID-19 and we as business have also felt the effects of the pandemic. We do have a number of measures in place to support our community through this time. If you'd like to email us at support@flatmates.com.au, we can discuss these with you.

In terms of responses, we understand how frustrating it can be when a member does not reply. We do have a response rate feature on the site that marks members out of 100%. The closer their rate to 100%, the more likely they are to reply. We also deactivate any accounts that haven't been active on the site for 9 days, to help avoid this issue.

All the best,
Flatmates team

Flatmates.com.au からの回答

2020年12月3日

Hi Melissa,

Thanks for your review and we're sorry you feel that way.

Our full time Moderation Team spend a lot of time verifying and ensuring that accounts on the site are legitimate. We also have a set of virtual security checks that all accounts must go through. If you have any issues with an account, we ask that you please report them. You do this by clicking on the three dots in your message chat with the member and selecting "report this member." Alternatively, you can visit their listing page and select "Report this listing" on the right hand side. This will let a member of our Moderation Team know to review the member's account.

If you have any more feedback you'd like to share, please feel free to send us a message at support@flatmates.com.au

All the best,
Flatmates team

Flatmates.com.au からの回答

2020年12月3日

Hi Vito,

Thanks for your review and we're sorry you feel that way.
If you have any more feedback you'd like to share, please feel free to send us a message at support@flatmates.com.au

All the best,
Flatmates team

Flatmates.com.au からの回答

2020年11月4日

Hi Ala,

Thanks for your review and we're sorry you feel that way.
If you have any more feedback you'd like to share, please feel free to send us a message at support@flatmates.com.au

All the best,
Flatmates team

Flatmates.com.au からの回答

2020年11月4日

Thanks for the great feedback Chris!

Flatmates.com.au からの回答

2020年11月4日

Hi Leanne,

Thanks for taking the time to let us know your thoughts above. We really appreciate hearing our members’ feedback.

We will answer your statements in order:

1. Anyone who contacts you via the site is a registered member and they have undergone the same verification process as you.However, not all members will have a public profile about themselves. Some of these members may have just signed up and verified an account to contact you, so they may not know about a profile until they’ve sent their first message. Many members also have their own personal reasons for not wanting their listing public. You can always reply to these members through the messaging system and ask them to provide more information or to create a person listing.

We do ask you to demonstrate caution and to never meet a person without calling them first and never let someone move into your property who you haven’t met.

2. You've received messages from people who may not fit all of your search criteria, as some house holders will take on a new flatmate who matches most of their search criteria, if they can't find someone who matches all of their search criteria.

3. If you need some help resolving disputes, please have a look at our how-to guide on dispute resolution for some tips https://flatmates.com.au/info/resolving-disputes

You can also report a member by clicking on the three dots in your message chat with the member and selecting "report this member." Alternatively, you can visit their listing page and select "Report this listing" on the right hand side. This will let a member of our Moderation Team know to review the member's account.

If you feel like you need further help, please have a look at the legal guides on our site. This link will take you to the start of an extensive list of legal support articles on our site https://flatmates.com.au/info/legal-introduction

If you would like to discuss further, please feel free to email us at support@flatmates.com.au

We wish you all the best,
Flatmates.com.au Team

Flatmates.com.au からの回答

2020年11月4日

Hi Apple,

Thanks for your feedback and we're so sorry to hear you didn't enjoy your time with us.

We appreciate you taking the time to give feedback on members. If you would like to discuss further or have any other question, please send us a message at support@flatmates.com.au

All the best,
Flatmates team

Flatmates.com.au からの回答

2020年8月9日

Hi Karen,

Thanks for your review and we're sorry you're having trouble.

You can email us at support@flatmates.com.au with any queries you may have. You can also message us on the site via the "messages" tab in the top right hand corner of the homepage.
Unfortunately we do not have a phone number but if you email us, we will be happy to assist.

All the best,
Flatmates Team