Terrible experience with Flatmates.com.au. I paid for a subscription twice and received virtually no value from it. My listing wasn't appearing properly in search results, resulting in no enquirie... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Used the website to source a housemate, turns out the guy had numerous warrants out for his arrest, the same guy came back to my house after disappearing for 4 weeks running from the police to break... もっと見る
After signing up to this site more than once, I received a lot of spam on my phone as well as scammers calling me. I had to change my number more than once where this time I'm using other websites to... もっと見る
Avoid flatmates and use real estate.com Far too many landlords on this site who don’t understand the law. Had one landlord attempt to increase my rent twice within a 6 month period and another landl... もっと見る
企業情報
当該企業による記述
Flatmates.com.au is a peer to peer listing platform which allows you to rent out your spare room, find accommodation and search for flatmates. Our listings are moderated, all our members are mobile verified and we have a secure messaging system where you can chat with other members until you are comfortable sharing your details.
連絡先
511 Church Street, 3121, Richmond, VIC, オーストラリア
- support@flatmates.com.au
- flatmates.com.au
1.6
ひどい
5462件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I have been using Flatmates for long…
I have been using Flatmates for long time but this time I couldn't rent my apartment and you guys suggest that I have to pay again but I haven't received a satisfactory service yet.
2020年8月4日
自発的なレビュー
Flatmates.com.au からの回答
Hi Vanessa,
Thanks for your message and we're sorry to hear of your experience. If you would like to email us at support@flatmates.com.au, we can review your account
All the best,
Flatmates team
Paywall
The site prevents you from messaging certain people (for me it happened to be the two places I most wanted to see) without buying a subscription. They already have ads so not sure why this is necessary. Haven't tried it on desktop but the mobile version of the site is clunky but does the job I guess.
2020年7月29日
自発的なレビュー
Flatmates.com.au からの回答
Hi Matt,
Thanks for your review.
Our site is free to use but we do have a number of paid upgrades members can choose from if they wish. Upgrading will quicken up a member's search and give them greater access to the site.
As a free member, you will only be able to contact listings labeled "Free to Message". Any listing labeled "Early Bird", is only contactable by upgraded members.
On a Free account, your listing is set to "Early Bird" for the first 14 days. During this period, only upgraded members can contact you.
Other Free Members will not be able to contact your listing during the Early Bird period. Any Free Member who does contact you during this period, will have their messages held until your listing becomes Free to Message or if you upgrade, whichever is soonest.
Plans including the Free Plan are explained and shown when you create your listing. There is also an Early Bird explainer on every Early Bird listing on the site, including yours.
Upgrading your account will bypass these restrictions and give you full access to the website. Our current plans can be viewed here: https://flatmates.com.au/info/why-upgrade
All the best
- Flatmates.com.au Team
Pretty good site
Pretty good site, found a few flatmates through them. Would be better if they did not allow people to advertise rooms without bills included, as, firstly, this is illegal, & secondly, does not present a level playing field. Someone may think a room advertised at $180 per week is better value than one advertised at $210, but if the former does not include bills, & the latter does, the latter is the best value.. unfortunately most people are not bright enough to work that out & I have to advertise my room at a lower rate than I would really like to.
2020年7月26日
自発的なレビュー
Flatmates.com.au からの回答
Hi Trent,
Thanks for your review.
We do have an option within our search filters that allows members to be shown properties that have “bills included” within the advertised rental price. You will find this by selecting on the "filters" box in the search bar once you have started your search for properties in your area. Many members will also post their rental price on their listing and then in their description they may state how the bills are split.
As Flatmates is a peer-to-peer listing site to help members find share accomodation it is usually expected that all flatmates will share the cost of the house. Every share house is different, so it really is up to the members of the house to come to an agreement together, but people searching for accommodation should expect to pay bills along with their rent. We have a stack of resources on the site to help members with disputes or tips on how to split the bills evenly.
We have posted some links below to help you out.:
https://flatmates.com.au/info/share-accommodation-legal-situations
https://flatmates.com.au/info/pre-agreement-checklist
https://flatmates.com.au/info/flatmate-agreement
https://flatmates.com.au/info/rent-payments
https://flatmates.com.au/info/rights-obligations
We wish you all the best,
Flatmates.com.au Team
Didn't get what I paid for
I got zero hits after 2 weeks on my "live" listing. After checking, it actually wasn't listed despite the LIVE status. I tried to contact customer service, which was difficult (no one to call) and provided very succinct information regarding the issue. I got a generic email back which did not address any of these issues. I strongly recommend flatmatefinders.com.au as I've had a MUCH better experience with them!
2020年7月20日
自発的なレビュー
Flatmates.com.au からの回答
Hi Jess,
Thank you for your message and we’re sorry you’re having trouble.
We can see that you have two accounts on the site with the same phone number. Please note that a mobile number can only be verified on one account at any one time. This is causing your accounts (and therefore your listing) to be continuously pulled into moderation.
In light of the fact that your listing was live but you had created duplicate accounts (thus causing the constant moderation of your accounts and listings), we'd appreciate it if you were able to review your above review of our business. If you have any further questions about this, please let us know.
We have sent you an email with some next steps. We hope for a speedy resolution.
All the best,
Flatmates.com.au Team
A fantastic service that has never…
A fantastic service that has never failed to find us a flatmate!
2020年7月13日
自発的なレビュー
Flatmates.com.au からの回答
Amazing news! Thanks Sam!
Friendly and understanding
Friendly and understanding, I couldn't be happier having Esther as a landlord
2020年7月13日
自発的なレビュー
Flatmates.com.au からの回答
Great to hear Lloyd.
i found flatmates site to find flatmate
i found flatmates easy to navigate and they were god at matching to my requirements. i wouldnt hesitate to use them again
many thanks for this great service
2020年7月13日
自発的なレビュー
Flatmates.com.au からの回答
Thanks so much BA!
Good site
Everything is great, bar the fact that you have to pay to use the primary features
2020年7月13日
自発的なレビュー
Flatmates.com.au からの回答
Thanks for your review Tom.
Was a good experience and found a…
Was a good experience and found a decent person to rent out room.
2020年7月12日
自発的なレビュー
Got a new flatmate thanks so much
2020年7月8日
自発的なレビュー
thank you it is great using this site…
thank you it is great using this site easy and time saving as well as safe
2020年7月8日
自発的なレビュー
Flatmates.com.au からの回答
Great to hear Donna!
Was a great way to reach out to folks
Was a great way to reach out to folks.
God speed!
2020年7月7日
自発的なレビュー
Flatmates.com.au からの回答
Thanks Sebastian!
I tried others ways to find a…
I tried others ways to find a flatmate.... hopeless.
Flatmates.com.au is the best by far!
Thank you
Paul
2020年7月6日
自発的なレビュー
Great and efficient website
2020年7月5日
自発的なレビュー
A well rounded way of finding somewhere to live
With a free service, obviously there are limitations but overall worked well for me
2020年7月5日
自発的なレビュー
Reliable platform for flatmates search .
2020年7月4日
自発的なレビュー
Awesome website
Awesome website - well run and a godsend for anyone wanting to post a room or find one.
2020年7月4日
自発的なレビュー
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。