All Flat Roofing Supplies Ltd レビュー 

All Flat Roofing Supplies Ltd からの回答

2025年11月28日

Thank you so much for the fantastic 5-star review! We’re delighted to hear that choosing Flat Roofing Systems turned out to be your best decision — that’s the sort of feedback that puts a proper spring in our step.
Thanks again for choosing us — it genuinely means a lot.

All Flat Roofing Supplies Ltd からの回答

2025年11月19日

Thank you for the 5 stars!
Glad to hear your order reached you promptly — we like to run a tight ship, just as things should be. If you ever need anything else for your next roofing project, we’re right here and ready to help.

All Flat Roofing Supplies Ltd からの回答

2025年11月18日

Thank you so much for the 5-star review!
Really glad to hear you had a smooth experience with us. We pride ourselves on old-fashioned, straight-to-the-point communication, so it’s great to know our WhatsApp support hit the mark.

Appreciate you choosing us—and the kind words.

All Flat Roofing Supplies Ltd からの回答

2025年11月4日

Thank you so much for taking the time to leave such a fantastic review, we really appreciate it.

We’re delighted to hear you were pleased with the quality of our service, delivery and aftersales support. We take great pride in offering a friendly, reliable experience from start to finish, so it’s brilliant to know this came across.

We look forward to helping you again with your next roofing project!

All Flat Roofing Supplies Ltd からの回答

2025年10月27日

Thank you for the great feedback! We always aim to do exactly what we promise on time, every time, and at the best prices possible. We really appreciate your support and look forward to helping you again soon!

All Flat Roofing Supplies Ltd からの回答

2025年10月6日

Thank you for your feedback. We were genuinely disappointed to see this review, as we did respond to your original email regarding the broken and missing tiles and requested further information so we could raise the matter with the manufacturer and courier on your behalf. Unfortunately, we never received any reply or supporting details from you, which meant we were unable to proceed with resolving the issue.

We always aim to sort any problems quickly and fairly, but in this case, we were never given the opportunity to do so. Our delivery charges and timeframes are clearly displayed on each product page before purchase, ensuring full transparency for every customer.

It’s a shame the situation has ended with a low review rather than a resolution, as we take pride in offering excellent service and after-sales support — something reflected in the many positive reviews from other customers.

All Flat Roofing Supplies Ltd からの回答

2025年10月3日

Thank you for your 5⭐ review! We’re sorry your tiles were damaged in transit at first, but we’re really pleased we could get the replacements to you quickly. Providing fast delivery and outstanding customer care is always our priority, and it’s great to hear you’re happy with the service. We look forward to helping you again in the future!

All Flat Roofing Supplies Ltd からの回答

2025年10月1日

Thank you for your 5⭐ review! We’re delighted you were happy with our service and the delivery of your clay Planum low pitch roof tiles. Your feedback means a lot to us, and we look forward to helping you again on your next project.

All Flat Roofing Supplies Ltd からの回答

2025年9月23日

Thank you so much for your fantastic review!
We’re really pleased to hear you were happy with the quality of our metal sheets, flashings and fixings, and that our team could make the process straightforward and helpful from start to finish. It’s great to know we could provide the guidance you needed, especially with such a big order.
We truly appreciate your recommendation and look forward to helping you again in the future!

All Flat Roofing Supplies Ltd からの回答

2025年8月29日

Thank you for your 5⭐ review! We’re delighted to hear your first experience with us was a positive one. Being helpful and ensuring prompt delivery is what we strive for, and it’s great to know we hit the mark.

All Flat Roofing Supplies Ltd からの回答

2025年8月25日

Thank you for your 5-star review! ⭐ We’re delighted to hear you found our EPDM rubber at the best price and that ordering and delivery were smooth and straightforward. It’s great to know our products helped you save both time and costs on your shed project. We really appreciate your feedback and recommendation, and we look forward to supplying you again in the future.

All Flat Roofing Supplies Ltd – Flat Roofing Systems

All Flat Roofing Supplies Ltd からの回答

2025年8月6日

Thank you so much for the 5-star review!
We’re really pleased to hear you found our customer service helpful and your order arrived in perfect condition. We work hard to make things easy and reliable for our customers, so it's great to know we’re hitting the mark.

Thanks again for choosing Flat Roofing Systems – we hope to deal with you again soon!

All Flat Roofing Supplies Ltd Team

All Flat Roofing Supplies Ltd からの回答

2025年7月30日

Thank you so much for your kind words and 5-star review!
We’re really pleased to hear you found the website easy to use and appreciated the regular updates and quick delivery. It means a lot to us that you’re happy with your experience.

All Flat Roofing Supplies Ltd からの回答

2025年7月8日

Thank you so much for the glowing 5-star review! We really appreciate you taking the time to share your experience.

We're glad our team could help you out on WhatsApp and get everything sorted quickly – tech gremlins can be a pain! It’s brilliant to hear that your order arrived on time and was spot on.

Even better to know you came back again and had the same level of service – that’s exactly what we aim for every time. We’ll be sure to keep being as attentive and helpful as ever!

Thanks again for your support – we hope to see you again soon.

All the best,
All Flat Roofing Supplies Ltd

All Flat Roofing Supplies Ltd からの回答

2025年6月25日

Thank you for the 5-star review! We’re chuffed to hear you were pleased with the price and speedy delivery of your FlexiProof EPDM membrane.

We always aim to offer great value and service, so it’s brilliant to know we delivered on both.

If you need any more materials or advice, you know where we are!

All Flat Roofing Supplies Ltd からの回答

2025年6月6日

Thank you for the great review!

We’re really pleased to hear Tom was able to help sort a more sensible delivery option for your order – we always aim to be fair and flexible, especially for smaller items like roof gravel.

If you need anything else in the future, don’t hesitate to get in touch. Thanks again for choosing All Flat Roofing Supplies!

All the best,
The Team at All Flat Roofing Supplies Ltd

All Flat Roofing Supplies Ltd からの回答

2025年6月4日

Thank you for your feedback.

We're sorry to hear you were unhappy with the delivery charge. Our delivery costs are clearly displayed at the checkout before payment is completed, allowing customers to make an informed choice before placing their order. These costs are based not only on courier pricing but also on handling and packaging to ensure items arrive safely and on time.

We always aim to be fair and transparent, and we do our best to keep our rates competitive. If you'd like to discuss this further, feel free to get in touch directly – we're happy to help where we can.

All Flat Roofing Supplies Ltd からの回答

2025年5月30日

Hi David,

Thank you for taking the time to leave a review.

We’re sorry to hear that you found the resin quantity insufficient in your GRP kit. The Tradeline GRP roofing kits are one of our most popular products and consistently receive excellent feedback, so it’s disappointing to learn this didn’t meet your expectations.

We weren’t made aware of the issue at the time of purchase. Which is a real shame, as we’d have welcomed the opportunity to put things right for you. Customer satisfaction is very important to us, and we always do our best to resolve any issues quickly and fairly.

That said, I will pass your feedback directly to the manufacturer for their attention. If you’d still like to discuss this further, please don’t hesitate to get in touch with us—we’re always happy to help.

All Flat Roofing Supplies Ltd からの回答

2025年5月19日

Thank you so much for your 5-star review! We're really glad to hear you were happy with our customer service. It is something we take great pride in. We're sorry the pallet company damaged part of your order, but we're pleased we could get the replacements out to you quickly. If you need anything else in the future, don't hesitate to get in touch, we're always here to help!

All Flat Roofing Supplies Ltd からの回答

2025年4月25日

Thank you for your feedback, and we're genuinely sorry to hear about your experience.

To clarify, working out delivery costs on our website is quite straightforward—just add your items to the basket and enter your delivery location to see accurate shipping fees. As many of our products are large or bulky, costs are calculated based on size, weight, and location.

The follow-up email and WhatsApp message you received are automated and only sent if a purchase is started but not completed. This is a common feature used by many websites to help customers who may have experienced an issue at checkout.

As for marketing emails, we never add anyone to our mailing list without consent. During the checkout process, there's an opt-in box for newsletters that can be unticked. You can also unsubscribe at any time via the link in the email.

We’re sorry this process felt intrusive to you—it’s certainly not our intention, and we’re always happy to help if something isn’t clear. If you'd like to discuss this further, please don’t hesitate to get in touch directly.

Thank you again for your feedback—it helps us improve.