Picked up a car from Fleeto yesterday, and what a great service, Yaamin specially, helped me get all sorted and answered all my queries. Great customer support, even called me today asked how I was, i... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Amazing experience friendly staff. Providing quick services by knowledgeable professional people ... At the front desk receptionist she's amazing very welcoming ...no many places you go the offe... もっと見る
企業が回答しました
I had a very good experience using Fleeto Car Rental for taxi purposes. Their service was reliable, professional, and very helpful throughout the whole process. The vehicles were in good condition... もっと見る
企業が回答しました
The whole experience with Simple Self Drive is amazing. From day 1 until over 5 months, they never failed to impress with their professionalism, friendly approach, and kindness. Taz, Ayhan, Zamira, Ka... もっと見る
企業情報
当該企業による記述
Fleeto provides vehicle solutions for private hire drivers across London, offering flexible rental and rent-to-buy options designed to help drivers get on the road quickly and reliably. We understand that for many drivers, their vehicle is their livelihood. Our focus is on keeping the process simple, transparent, and efficient. From the first enquiry through to vehicle collection, our team works to ensure drivers clearly understand the requirements, documentation, and pricing so they can begin working without unnecessary delays. Our fleet includes a range of modern vehicles suitable for private hire platforms, including hybrid, petrol, and electric models. Vehicles are prepared to meet licensing requirements and are maintained to support drivers who rely on them daily for work. Fleeto supports drivers at different stages of their journey. Whether someone is new to private hire driving or an experienced driver looking to upgrade or swap vehicles, our team aims to provide practical guidance and support throughout the process. Customer feedback plays an important role in helping us improve. We encourage drivers to share their experiences so we can continue developing our service and supporting drivers across London.
連絡先
4.6
優良
173件のレビュー
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great Experience
Picked up a car from Fleeto yesterday, and what a great service, Yaamin specially, helped me get all sorted and answered all my queries. Great customer support, even called me today asked how I was, if the car was all ok, if I had any issues etc. A++ experience so far, thank you Fleeto
2026年2月4日
自発的なレビュー
Just picked up my car from fleeto
Just picked up my car from fleeto, and all I can say was it was Amazing service by Abdur Rahman, Sati and Fahad. Would highly recommend
2026年2月5日
自発的なレビュー
Such a great experience so far
Such a great experience so far. The booking and pickup were quick and easy, the car is spotless and drives beautifully, and the staff have been genuinely friendly and helpful. Everything has been smooth and stress free very happy with this rental.
2026年2月2日
自発的なレビュー
At the time
At the time, a great service was provided. All information was covered and I. Left the business feeling good.
2026年2月2日
自発的なレビュー
Why Does This Company Trade Under Multiple Names?pace . Fleeto. And so on
Be very careful before renting from Abdul and Yasmin.
They actively push customers to leave five-star reviews before you even receive the car, which is misleading and does not reflect the real experience.
After return, they inspect the vehicle with what feels like a magnifying glass and then charge excessive fees for the smallest issues.
They also immobilise vehicles and apply penalties for minor issues, including parking disputes, which leaves customers under pressure to pay immediately.
I have rented from many companies over the years, and this has been by far the worst experience. The practices feel designed to generate extra charges rather than provide fair service.
Please read the other reviews carefully and make your own decision — but based on my experience, I would not recommend renting from this company. . The way reviews are handled feels more like a marketing exercise than a true reflection of service quality. Negative reviews receive replies, but in my experience, no meaningful action is taken to resolve the issues.please stay away.It is also my personal belief, based on what I have seen online, that this operation may be connected to several similarly named rental companies operating from the same area (including Pace Rentals and others linked to Freshwater Lane). In my view, this makes it harder for customers to see the full pattern of negative feedback when researching online
2025年4月16日
自発的なレビュー
Fleeto からの回答
Hi Tel,
Thank you for your feedback.
We take comments like this seriously, however we are currently unable to identify a customer record under this name to review the concerns mentioned. We would therefore encourage you to contact our team directly with your details so we can investigate the matter properly.
For transparency, customers are free to leave reviews at any stage of their experience and are never required to leave a specific rating. Reviews are requested simply to gather genuine feedback.
Vehicle inspections are a standard part of the return process and are conducted in line with the hire agreement to ensure vehicles are returned in the appropriate condition. Any applicable charges are clearly outlined within the terms agreed at the start of hire.
Immobilisation is only ever used in serious circumstances, such as significant contractual breaches or unresolved outstanding matters, and would not be applied for minor issues.
We are always happy to review any genuine concerns and resolve matters directly where possible. Please contact our team with your booking details so we can look into this for you.
Kind regards
Fleeto Team
Very strange behaviour unnecessary…
Very strange behaviour unnecessary immobilising the vehicle, poor service
2026年1月12日
自発的なレビュー
Fleeto からの回答
Hi,
Thank you for your review.
Vehicle immobilisation is only used in serious circumstances, such as unresolved contractual breaches or significant outstanding matters. It is not applied without reason and follows the terms agreed within the hire agreement.
As this review provides very limited information, we are unable to identify the situation being referred to. If you are an existing customer, we would encourage you to contact our team directly with your booking details so the matter can be reviewed properly.
Kind regards
Fleeto Team
Very good service from yaamin
Very good service from yaamin. It was very smooth. I really recommend fleeto for other drivers.
2026年1月23日
自発的なレビュー
Had a great experience with them nice…
Had a great experience with them nice customer service and support all team members are welcoming and doing their best to provide great customer experience & most important both Yaamin and Madalina was great
2026年1月26日
自発的なレビュー
They were very helpful with the…
They were very helpful with the vehicle; we didn't encounter any difficulties. They had our car ready while we were finishing our coffees. Hamza and Yamin were very helpful and friendly, making us feel like we were at our own workplace. Today, Mofazul called to ask if everything was alright and if I was satisfied with the vehicle. You feel more confident in a service like this. Thank you, Fleeto team.
2026年1月21日
Outstanding customer service from Yamin…
Outstanding customer service from Yamin and Hamzah, they know how to deal with customers and they were both very helpful in providing me with the Mercedes EQE.
2026年1月21日
自発的なレビュー
Mandalina and Amir made my experience amazing…
Mandalina made my experience amazing with all the necessary documents and helping with other staff.
Also Amir made everything possible for me
2026年1月16日
Thanks to Yamin for his dedication and…
Thanks to Yamin for his dedication and swift customer service.
2026年1月14日
I have received great service since the…
I have received great service since the beginning of my contract."
2026年1月13日
自発的なレビュー
Yameen gave excellent customer service
Yameen gave excellent customer service, he is very nice and polite.
2025年12月18日
Unfair Charges & Deposit Refused — Very Poor Service
Unfair Charges & Deposit Refused — Very Poor Service
I hired an MG HS from Fleeto (Simple Self Drive) on 11/12/2025. Due to the vehicle being very poor on fuel efficiency which i wasn't advised about, I returned the car early on 17/12/2025 and Fleeto was unable to supply me with another vehicle and then i requested my refundable £250 deposit.
That is when Fleeto refused to refund it, claiming that I had breached the contract but i had returned the vehicle on the 6th day of hire. They stated they do not recognise the 14-day cooling-off period and then added unfair charges, saying I must pay for an extra two weeks after the vehicle had already been returned.
What makes this worse is that their own agreement does not state anything about having to pay additional weeks after returning the car, nor does it clearly explain why a refundable deposit can be withheld in this situation.
Customer service was extremely poor — dismissive, unhelpful, and unwilling to provide clear explanations or point to any valid contract clause. Charges were added after the vehicle was handed back, which feels completely unjustified.
In my opinion, this company operates in a misleading and unfair way and ignores UK consumer laws and regulations. Based on my experience, this feels like a scam, where deposits are withheld using questionable claims of “breach of contract”.
I strongly advise others to be very cautious and keep all written evidence before dealing with Fleeto (Simple Self Drive).
Choose your self a more responsible firm instead of this company that makes its own rules my advice to Uber drivers.
2025年12月17日
Fleeto からの回答
Hi Ihsan,
Thank you for your review. We understand your frustration; however, we would like to respond with the full context for clarity.
You collected the vehicle last week after requesting a Kia Niro, which was not available at the time. Before collection, our sales team clearly explained that the MG HS is less fuel-efficient than a Kia Niro, and this was acknowledged before you agreed to proceed, understanding it was the only vehicle available.
After using the vehicle, you returned this week and requested to end the hire due to fuel consumption. Despite limited availability, we made several reasonable attempts to assist, including offering a future vehicle swap, a Kia Niro option, and a Toyota Prius at a reduced rate. All options were declined, and you chose to end the hire early.
We always try to resolve situations fairly and avoid retaining deposits wherever possible. However, in this case, the vehicle was returned without prior agreement, and the hire was ended unilaterally. You also requested a refund not only of the deposit, but of hire charges for the days the vehicle was used, during which it was driven well above average mileage, which was not reasonable or in line with the agreement. We have agreed to reduce the breach charge and retain half the deposit amount only.
Short-term rental agreements do not include a 7- or 14-day cooling-off period, and early termination terms are clearly set out in the signed agreement (Clause 9.1). These terms were explained and shown directly from your own documents.
The deposit is refundable only when the agreement is completed in line with its terms. The charges applied reflect the minimum hire commitment agreed at the outset, not fees added after the vehicle was returned.
It was pleasure talking to Amir
It was pleasure talking to Amir, Yaamin, Abdullah and Madalena they were really helpful finding a right vehicle for my PCO journey. I recommend my friends to Fleeto as well. Thanks guys
2025年12月11日
自発的なレビュー
Fleeto からの回答
Thank you for taking the time to leave such a kind review.
We’re really pleased to hear that Amir, Yaamin, Abdullah, and Madalena were able to help you find the right vehicle for your PCO journey. We’ll be sure to share your feedback with them.
Thank you as well for recommending Fleeto to your friends. We wish you every success, and if you need any further support, the Customer Success Team is always here to help.
Kind regards,
Customer Success Team
Madalina has been an excellent stuff…
Madalina has been an excellent stuff with excellent experiences to my needs. Five stars always for her.
2025年12月5日
自発的なレビュー
Fleeto からの回答
Thank you for your wonderful feedback.
We’re delighted to hear about your positive experience with Madalina and that she was able to support you so well. We’ll be sure to pass on your kind words to her.
Thank you for the five-star review. The Customer Success Team is always here if you need anything further.
Kind regards,
Customer Success Team
Fleeto からの回答
Thank you for taking the time to leave a review and for sharing your feedback.
We take feedback seriously and would really like the opportunity to understand what went wrong and see how we can put things right.
Please reach out to us directly at support@fleeto.co.uk or on 0208 471 5040 with a few details, and a member of our team will look into this as a priority.
We value our customers and are always looking to improve, so your feedback is appreciated.
Kind regards,
Customer Success Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。