Fleeto レビュー 173

Fleeto からの回答

2025年12月1日

Thank you so much James for taking the time to leave this review.

We are really happy to hear you had a great experience and that you would recommend us to others. It means a lot. We will be sure to pass your kind words on to Madalina and Hamza, they will be delighted.

Looking forward to working with you again in the future.

Fleeto からの回答

2025年12月1日

Thank you so much Khurram for your wonderful review!

We are really glad to hear that you felt listened to and well supported. Our team truly appreciates your kind words, and Danial, Amir, Hamza and Mr Bilal will be especially happy to know they made a positive impact.

We are committed to providing the best service possible, and feedback like yours means a lot to us.

If you ever need anything in the future, we are always here to help.

Fleeto からの回答

2025年12月1日

Thank you so much Michael for your great review!

We’re really glad to hear you’re happy with the customer care and the car. Your recommendation means a lot to us.

If you ever need anything in the future, we’re always here to help.

Fleeto からの回答

2025年12月1日

Thank you so much Ali for your thoughtful review!

We’re really pleased to hear that Yaamin and the team were able to support you and that you felt well taken care of. Your kind words about our service truly mean a lot.

We’re grateful for your recommendation and are always here if you ever need anything in the future.

Fleeto からの回答

2025年12月1日 に更新

Thank you so much Aleksandar for your amazing review 🙏

We’re really glad to hear you loved the service and the Rav4! Yaamin will be delighted to know he made your experience a great one.

Your 10/10 feedback means a lot to us; we appreciate you! If you ever need anything in the future, we’re here to help.

Fleeto からの回答

2025年11月11日

Dear Mr. Vlasios,

Thank you so much for your wonderful feedback and for taking the time to share your experience. It truly means a lot to us, especially coming from someone with nearly a decade of experience renting cars in London.

We’re delighted to hear that our team’s dedication, professionalism, and around-the-clock service stood out to you. Our goal has always been to make every journey as smooth and stress free as possible, and knowing we’ve earned your trust is the best reward we could ask for.

Your kind words will be shared with the entire team, from our morning staff to the garage crew, who work tirelessly to deliver the Fleeto standard every day.

Warm regards,
Fleeto Team!

Fleeto からの回答

2025年11月11日

Dear Eduardo,

Thank you for your kind words and for taking the time to share your experience. We’re so pleased to hear that Madalina made such a positive impression and that you found our service efficient and reliable.

Your feedback motivates us to keep delivering the same high standards to every customer who walks through our doors. We’ll be sure to pass on your appreciation to Madalina, she’ll be delighted to know her efforts made your visit memorable.

Warm regards,
Fleeto Team! 🚗💨

Fleeto からの回答

2025年11月11日

Dear Suber,

Thank you so much for your amazing feedback. We’re delighted to hear that everything went perfectly and that Yaamin and Hamza were able to help you get on the road smoothly.

Your kind words mean a lot to the team and reflect exactly what we strive for every day, reliable service, great cars, and a friendly experience from start to finish.

Wishing you many safe and enjoyable miles ahead.

Warm regards,
Fleeto Team!🚗💨

Fleeto からの回答

2025年10月8日

Thank you for such a fantastic review! We're really happy to hear you’ve felt valued throughout your time with us, that’s exactly what we aim for. The team will be pleased to know the breakfast and coffee hit the spot (we do take our caffeine game seriously ☕). Here’s to many more smooth miles together!

Fleeto からの回答

2025年10月8日 に更新

We’re sorry to hear you feel this way, and we’d like to reassure you that our process is completely transparent and designed to protect both our customers and our vehicles. Every vehicle goes through a check in and check out process that records its condition and mileage before and after hire. These reports, complete with time stamped photos, are automatically emailed to the customer using the email address provided during the check in and check out, giving you a clear record for peace of mind.

If a vehicle is returned with any issue that affects its safety or roadworthiness, we simply ensure it’s repaired before going back out — as any responsible operator would. This process helps maintain high standards and keeps every driver safe on the road.

We always aim to handle matters fairly and transparently, and if you believe something doesn’t seem right, we’re more than happy to go through it with you. Please contact us at support@fleeto.co.uk
and we’ll be glad to review it together.

We appreciate your feedback, as it helps us continue improving and ensuring every customer feels supported and confident in our service.

Fleeto からの回答

2025年10月8日

Hi Gi Man Leung,

We’re sorry to hear about your experience, although we were a bit surprised to see this review, as it’s been nearly a year since your last rental with us and we haven’t had any recent interaction or open issue under your name.

We’d really like to understand more about your feedback so we can review it properly and make sure everything is clear. Please contact us at support@fleeto.co.uk
with your agreement details, and our team will be happy to look into it for you.

We take all feedback seriously and always aim to resolve any concerns fairly and based on accurate information.

Fleeto からの回答

2025年10月8日

Thank you so much for the amazing feedback! We’re really happy to hear you felt welcomed and got the right information, that’s what we love to hear.

Excellent choice with the Kia Sorento too, solid taste! We’ll make sure Amir and Abdullah see your message (though we’ll have to stop them from bragging about it all week 😄). Thanks again for choosing us and we look forward to seeing you back soon!

Fleeto からの回答

2025年10月8日

Thank you so much for the amazing review! We really appreciate the kind words, the team will be buzzing to hear this.

We do take pride in our Rent to Buy deals (and our coffee fueled commitment to keeping things smooth 😄). Glad to know the delivery went well and the team made a great impression. Thanks again for choosing Fleeto, we’ll keep working hard to stay the best in the game!

Fleeto からの回答

2025年10月8日

Thank you for the 10 stars! We’ll take that with a big smile 😄. Really glad you’re happy with the service, we’ll keep doing our best to stay your number one PCO car rental!

Fleeto からの回答

2025年10月8日 に更新

Thank you for your kind feedback. We’re delighted to hear that Sati made such a positive impression. We’ll be sure to pass along your comments to him; he’ll be very pleased to know his efforts were appreciated.

Fleeto からの回答

2026年3月9日

Thank you for the kind words and for taking the time to leave a review. We’re really pleased to hear you had a positive experience with the team. Madalina will be especially happy to hear your feedback as she works hard to make sure every customer feels looked after and supported throughout the process.

We appreciate the recommendation and look forward to assisting you again in the future. Safe driving and thank you again for choosing Fleeto.

Fleeto からの回答

2025年10月8日

Hi Sergejs,

We understand your frustration, and we actually share similar concerns when it comes to how certain fines are handled by TfL. Unfortunately, bus lane fines are the one type of PCN that cannot legally be transferred to the driver. This is something we explain clearly during the handover process. In these cases, we’re required to pay the fine directly to prevent escalation, and then recover the cost from the driver as outlined in the agreement.

Regarding the vehicle damage, we fully appreciate the difficult situation you were in. However, as the incident occurred while the car was in your possession, we have a duty to repair it promptly to keep it roadworthy and safe for the next driver. Just as with any owned vehicle, repairs are necessary, and we ensure they are carried out properly and transparently.

For clarity, all our vehicle check in and check out reports are completed digitally, with time stamped photos automatically sent to the customer by email. This ensures full transparency in how vehicle condition is recorded.

We also noticed that this same review was shared on Google, where we’ve already provided a detailed response. Our team is still more than happy to go over any remaining concerns — please feel free to contact us at support@fleeto.co.uk
so we can review it together.

Fleeto からの回答

2025年10月8日

Hi Muhammad,

Thank you for sharing your feedback. However, we strongly disagree with your comments, which are unfair and misleading. Fleeto operates with full transparency and has proudly served thousands of private hire drivers across London with honesty and professionalism.

When you sign a hire agreement, the terms including contract length, notice period, and deposit conditions are clearly outlined. Just like with a mobile phone contract, an 18 month term would naturally offer a better rate than a 12 month term, but early termination comes with charges, which are also detailed in the agreement you signed.

Returning a vehicle early without completing the agreed minimum 3 month hire term may result in deductions or loss of deposit to cover costs, as per the signed contract. Should you have wanted a shorter term, we may have been able to adjust it before the start of the agreement. In many cases, we also try to avoid these charges unless there is a clear breach, as our aim is always to maintain good relationships and welcome customers back on hire.

We use a clear system for agreements and vehicle check in and check out reports, with time stamped records automatically emailed to customers for complete transparency.

We also noticed that this same review was posted on another platform, where we have already responded in detail. If you have any genuine concerns or documents you would like to review with us, we are happy to discuss this directly. Please contact support@fleeto.co.uk
and our team will review your case promptly.

Fleeto remains committed to fairness, transparency, and professionalism, as our many long term customers will confirm.