Fleeto ロゴ
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Fleeto レビュー 173

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TrustScore 5段階評価の4.5

4.6

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Picked up a car from Fleeto yesterday, and what a great service, Yaamin specially, helped me get all sorted and answered all my queries. Great customer support, even called me today asked how I was, i... もっと見る

5つ星のうち5の評価

Amazing experience friendly staff. Providing quick services by knowledgeable professional people ... At the front desk receptionist she's amazing very welcoming ...no many places you go the offe... もっと見る

企業が回答しました

5つ星のうち5の評価

I had a very good experience using Fleeto Car Rental for taxi purposes. Their service was reliable, professional, and very helpful throughout the whole process. The vehicles were in good condition... もっと見る

企業が回答しました

5つ星のうち5の評価

The whole experience with Simple Self Drive is amazing. From day 1 until over 5 months, they never failed to impress with their professionalism, friendly approach, and kindness. Taz, Ayhan, Zamira, Ka... もっと見る

企業情報

当該企業による記述

Fleeto provides vehicle solutions for private hire drivers across London, offering flexible rental and rent-to-buy options designed to help drivers get on the road quickly and reliably. We understand that for many drivers, their vehicle is their livelihood. Our focus is on keeping the process simple, transparent, and efficient. From the first enquiry through to vehicle collection, our team works to ensure drivers clearly understand the requirements, documentation, and pricing so they can begin working without unnecessary delays. Our fleet includes a range of modern vehicles suitable for private hire platforms, including hybrid, petrol, and electric models. Vehicles are prepared to meet licensing requirements and are maintained to support drivers who rely on them daily for work. Fleeto supports drivers at different stages of their journey. Whether someone is new to private hire driving or an experienced driver looking to upgrade or swap vehicles, our team aims to provide practical guidance and support throughout the process. Customer feedback plays an important role in helping us improve. We encourage drivers to share their experiences so we can continue developing our service and supporting drivers across London.

連絡先

4.6

優良

TrustScore 5段階評価の4.5

173件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5つ星のうち1の評価

Worst customer service

Worst customer service. Called them to get pco hire agreed on price and send documents, when all checks done the guy asking more rental then what we agreed. Later he called me and making stories I told you this and that. Guys please be careful with this company.

2025年1月20日
自発的なレビュー
Fleeto ロゴ

Fleeto からの回答

Hi Abi,

We’re sorry to hear about your experience, but we’d like to clarify that all rental prices are confirmed in writing once documents are verified and checks are complete. Occasionally, there can be changes based on vehicle type, insurance criteria, or driver profile, and we always explain these clearly before any agreement is finalised.

We do not change prices after confirmation, and any misunderstanding is never intentional — transparency and fairness are central to how we operate.

If you believe there has been a genuine miscommunication, please reach out to support@fleeto.co.uk
with your details so we can review this properly.

Fleeto has built its reputation on honesty and professionalism, and we’ll always take the time to resolve any concern fairly and respectfully.

5つ星のうち5の評価

I'm a new customer and Masum and staff…

I'm a new customer and Masum and staff at Fleeto self drive has from my experience driving for 35 years customer service is outstanding with there polite and caring attitude towards customers.
Nothing is to much trouble and helpful regarding any issues.
I highly recommend to anyone thinking of hire a car short or long term that thay take all the stress and worry from hiring there vehicles.

2024年12月17日
自発的なレビュー
5つ星のうち1の評価

Avoid Simple Self Drive – Misleading Information and Poor Service

I want to share my experience with Simple Self Drive to help others avoid losing their deposit and wasting time. When I first contacted them to rent a hybrid car, they pushed me towards an electric vehicle, claiming they didn’t have any hybrids available—even though their website clearly showed hybrids as an option.

The information on their website is completely misleading. They advertise a £200 deposit, but in reality, they demanded £500. Additionally, the minimum rental term was listed as 4 weeks, but when I spoke to them, I was told it’s actually 3 months.

After some time, I agreed to their terms. They required the deposit upfront before sending any documents. Once I sent the deposit, I had to chase them with multiple messages before receiving the documents—but even then, not everything I needed was provided.

When I tried to contact them for clarification, their customer service was awful. They repeatedly told me I didn’t understand their system and made it clear that if I didn’t go through with hiring the car, I would lose my deposit. Unfortunately, that's exactly what happened.

In summary, my experience was a complete nightmare. If you’re considering renting from Simple Self Drive, be prepared for hidden fees, misleading information, and terrible customer service. I hope this review helps others avoid the same issues I faced.

2024年10月8日
自発的なレビュー
Fleeto ロゴ

Fleeto からの回答

Hi Sorin,

We’re sorry to hear that you feel this way, though we’d like to clarify a few key points to avoid any misunderstanding. We always aim to be transparent and fair with every driver.

There are no hidden fees — all deposits, hire terms, and rates are explained in advance before any booking is confirmed. Vehicle availability and pricing can vary depending on the model, insurance criteria, and driver profile, which is why final details are confirmed during the booking process rather than solely relying on website examples.

All required documents are created individually based on the customer’s submitted information and are always provided before vehicle collection to ensure accuracy and compliance. We also upload the vehicle documents on your behalf to your ride hailing app to make the onboarding process smoother and save time.

Deposits are handled in line with the rental agreement and are refundable where applicable. However, cancellations after a deposit is made are subject to the standard terms agreed at the time of booking.

We appreciate your feedback and are happy to review your case directly if you believe something was not handled correctly. Please contact support@simpleselfdrive.co.uk
and our team will gladly assist.

5つ星のうち5の評価

Excellent job done

Excellent job done, the performance of the car improved personally I think SATI is an experience technician and would to patronise him anytime I come for service or repairs. Further more he has the patience to explain and advise you on important issue's of the car.

2024年9月18日
自発的なレビュー
5つ星のうち5の評価

My contacts with Ayhan and Abdur Rahman…

My contacts with Ayhan and Abdur Rahman has been a pleasure, professional and very freindly.
Infact the whole experience with Simple Self drive gives me confidence that I will not have any problems as the company is run like a large company should 😊

2024年9月5日
自発的なレビュー
5つ星のうち5の評価

Great service

Great service, very efficient and quick response. Very friendly staff, would recommend this company.

2024年8月5日
自発的なレビュー

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