Amy at the chartwell branch was amazing. She is our go to person. Would highly recommend. Nothing was a bother and she even stayed past the branch closing time so that we could make payment over the p... もっと見る
企業が回答しました
所在地
所在地を変更Shop 128, Chartwell Shopping Centre, 201 Hukanui Road, 201 Hukanui Road, 3200 Hamilton, Waikato, NZ
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We have booked all our trips through Amy at flight centre Hamilton for year's is always very helpful an has never put us wrong with the decisions she advise us on if we are unsure . highly recommend a... もっと見る
企業が回答しました
Renee is very helpful, kind and always goes out of her way to ensure excellent customer service. I was nervous to travel and she has given me the confidence to travel over to Thailand with my daughter... もっと見る
企業が回答しました
Jo has been very helpful and the communication has been great. We still have a couple more things to book before we fly out so maybe the review is a little early. But I’m sure Jo will be just as help... もっと見る
企業が回答しました
4.1
ほぼ満足
9件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic Service
Amy at the chartwell branch was amazing. She is our go to person. Would highly recommend. Nothing was a bother and she even stayed past the branch closing time so that we could make payment over the phone to secure our flights and accommodation.
2026年5月3日
Flight Centre New Zealand - Flight Centre Chartwell からの回答
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Flight Centre New Zealand - Flight Centre Chartwell からの回答
Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊
Have always booked with flight centre.
2026年1月14日
Flight Centre New Zealand - Flight Centre Chartwell からの回答
Thanks for the great review 😊
Excellent service!!!!!
Excellent service!!!!!
Renee is very helpful, I booked my flight easily!
2026年1月7日
Flight Centre New Zealand - Flight Centre Chartwell からの回答
We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊
We have booked all our trips through…
We have booked all our trips through Amy at flight centre Hamilton for year's is always very helpful an has never put us wrong with the decisions she advise us on if we are unsure . highly recommend any.lorraine maning
2025年11月16日
Flight Centre New Zealand - Flight Centre Chartwell からの回答
Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!
Review:Poor After-Sales Coordination and Insurance Support
Review:
I booked my flight tickets and travel insurance through Flight Centre (NZ).
When an emergency occurred during my trip, the travel agent failed to provide proper coordination or follow-up with the insurer. I was repeatedly told to wait, sent different instructions by different people, and after weeks there is still no clear progress.
I have supplied complete documentation and kept communication open — the issue is not missing paperwork, but poor case handling.
This review will remain until the issue is resolved fairly.
If a reasonable outcome is achieved, I will update it with a balanced and fair evaluation.
2025年3月25日
自発的なレビュー
Flight Centre New Zealand - Flight Centre Chartwell からの回答
Dear Sam,
We are sorry to hear of your experience.
We recommend you reach out to our customer relations team who can investigate this further for you. You can contact them via this webform, which will create a case number for your query: https://help.flightcentre.co.nz/s/feedback
The Team at Flight Centre
Travel
Renee is very helpful, kind and always goes out of her way to ensure excellent customer service. I was nervous to travel and she has given me the confidence to travel over to Thailand with my daughter. I booked flights with Renee multiple times. I appreciate everything she has done for me and my family on my travel experiences and I will be back again booking travel with her.
2025年10月20日
自発的なレビュー
Flight Centre New Zealand - Flight Centre Chartwell からの回答
We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!
Easy and friendly
I used Flight Centre to book airfare and travel insurance to and from Europe.
I had the pleasure of sitting down with Jessica. She was friendly and helpful and very responsive over email, which I appreciated. She sorted out everything for me, and I had a successful trip.
2025年7月28日
自発的なレビュー
Flight Centre New Zealand - Flight Centre Chartwell からの回答
Dear Melissa,
We're happy to hear that your trip booking experience was so positive. It's great to know that Jessica was helpful and responsive, ensuring your travel to Europe was a success. Thank you for sharing your feedback.
Australia holiday
Jo has been very helpful and the communication has been great. We still have a couple more things to book before we fly out so maybe the review is a little early. But I’m sure Jo will be just as helpful on finishing our itinerary for the holiday.
Thanks
2025年6月26日
Flight Centre New Zealand - Flight Centre Chartwell からの回答
Dear Kev,
We appreciate your kind words! We're happy to hear that our communication has been helpful. We look forward to assisting you further in finalizing your holiday itinerary and ensuring a seamless experience. Thanks again!
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