flomattress.com レビュー 

Scam company..alert they have taken 12000 for a matress and given wrong size on purpose and to lie they will say wait 24-48 hours and after that they will say cannot accept return and to get the right size you have to wait for 1 week and yeah then they ask for more money ..when it is originally their mistake in sending the wrong size ..and no higher management who ever calls back..all fake hopes

Very pathetic service they are providing. I ordered mattress on 7th of April. They cancelled my product on 16th April. Without sending any email or justification that for what reason they cancelled my order. 1day before i called for the status they say its dispatched and will be there with you in 24hrs. Then I reorder the product and told me i will get it on 26th. Today is 27th April and still there is no updates. Whenever I ask them they are like. We have raised the query you will get it 24hrs. Whenever I asked to connect me with your seniors or managers they are like we are working from home we can’t transfer the call. But manager will call you in 24hrs. And they never call. Still waiting for the updated and managers call. 🤣 so worst and pathetic service they are providing.

*****FRAUD COMPANY,THEY ARE SCAMMERS WHO WILL HOLD YOUR MONEY*****
I order a matress on 5th April.I waited for 1 week still no update regarding dispatch.I got frustrated after multiple conversations with the customer service but never received a satisfactory response.Everytime I called them they gave 72hrs waiting time and it repeats.The couldn't dispatch my order after waiting for 1.5weeks.Everytime I contacted them they said we are escalating the issue and wait for 72 hrs.I asked them to cancel the order for which it took another week and multiple follow up.Worst customer support ever.Till date it's 23rs April today I haven't yet received my refund.Whenver I call them they again asked to wait for 72hrs as they have escalated the issue but this 72 hrs never come.I don't even know if the refund is initiated or not as every other executive gives a different day for the refund initiation,some say it was initiated on 17 ,some say 16, some say 19,some say 20.My money is stuck with them and by credit card bill has generated so I have to pay for something which I have never received. I have initiated a chargeback from my bank for this transaction but it will take time for them to verify so I have to pay for something which I haven't received.
They are fraud, they are scammers ,never ever buy from them.If you face any single issue with the item remember it's on you,they are never gonna help you and you will be stuck with the product.Go for some other brand after doing a proper research and check the reviews.Its better to buy from platforms like flipkart or amazon ,atleast they will take the accountability.I will never recommend anyone to buy from FLO matress,they are fraud and zero customer satisfaction and support.

I am writing this to warn potential customers about Flo Mattress. I placed my order (#1509649560FLOPESO) on April 8, 2026. It has been over 14 days, and I have received zero updates, no tracking number, and absolutely no response to my emails.

Their customer support is non-existent. They first promised dispatch within 3 days, then went completely silent. This is a highly unprofessional organization that does not honor its transactions. I have sent a final notice and will be initiating a chargeback through my bank and filing a formal complaint with the National Consumer Helpline. Save your money and your peace of mind—buy elsewhere.

I booked more than two weeks ago but still not recive the matters and there is no response from there staff I daily follow-up but no answer

Once of the worst service they’re providing with good product. It was supposed to be delivered by april-01 but delivered on April-07. They’re giving false promises. They’re playing with our time and money and there is no proper information why and when it is going to be delivered. I recommend don’t buy these products if there is emergency.

I bought two mattress which were antigravity. I requested to replaced them on 18 March. First mattress, I received After 13 Days on 31st March that also used one not a fresh mattress . And second, I have not received yet it’s 6 April. They are very bad to replacement service and delivery service

Ordered the Flo Anti-Gravity Natural Latex Mattress directly from flomattress.com on March 17. Today is April 4 and I have no mattress and no refund.

Timeline of failures:

March 30: Got false dispatch confirmation in writing

March 31: Head of Customer Support personally committed to dispatch via email - never happened

April 2: Order cancelled via phone support - received official cancellation email - still no refund sent

April 4: Emails ignored, no update, no resolution

Their support team makes commitments they do not keep. If anything goes wrong with your order, you are completely on your own. Avoid buying directly from their website.

Pathetic......Worst experience ever. Very poor service.
Don’t rely on the delivery timelines mentioned on their website. They claim delivery within 6 days, but in reality, They took 18 days and still order not delivered also it keeps getting delayed day after day without any proper explanation.
Finally i cancelled my order, . It took multiple follow-ups to finally get it cancelled. On top of that, the refund process was also unnecessarily delayed.
Overall, extremely disappointing service and a frustrating experience. I would not recommend this brand based on my experience

Worst experience ever. Very poor service.
Don’t rely on the delivery timelines mentioned on their website. They claim delivery within 6 days, but in reality, it keeps getting delayed day after day without any proper explanation.
Even when I requested cancellation, it was not processed promptly. It took multiple follow-ups to finally get it cancelled. On top of that, the refund process was also unnecessarily delayed.
Overall, extremely disappointing service and a frustrating experience. I would not recommend this brand based on my experience.

I ordered mattress and its cover. And got the matress only, the matress was damaged some stiches had not in proper. I didnt get the matress cover still now. I contact the costumer care but they not respond i dont knowl what to do. Its a bad experience for me

Fake company asking for fake reviews

My experience with Flo Mattress has been truly exceptional and worth highlighting.

Although there was an initial delay in the delivery of my order, what completely changed the experience for me was the level of ownership and commitment shown by the team. The operations team was consistently proactive, responsive, and transparent throughout the process, and what stood out even more was the personal involvement of the founder, who remained in touch and ensured that the matter was closely monitored until the order was delivered. In today’s market, it is rare to see a founder personally step in and stay engaged for customer satisfaction — and that level of accountability speaks volumes about the brand’s values and long-term credibility.

Coming to the product itself, the mattress and pillows have exceeded expectations in every way. The quality, comfort, and finish are exactly as promised — if not better. From the very first few nights, I could genuinely feel the difference. The mattress offers an excellent balance of support and plush comfort, while the pillows complement the sleeping experience perfectly. Together, they have had a noticeably positive impact on my sleep quality, comfort, and overall rest.

What I appreciate most is that Flo Mattress not only markets a premium sleep experience — they actually deliver it. The product quality is outstanding, and the customer support reflects a brand that genuinely cares about its customers beyond just the sale.

A special note of appreciation to the founder and the operations team for their exceptional service, ownership, and follow-through. That level of involvement, combined with the superior quality of the mattress and pillows, has made this a highly satisfying purchase.

I would strongly and confidently recommend Flo Mattress and their pillows to anyone looking to invest in better sleep. If you are considering buying from them, I can say without hesitation that the products are absolutely worth it.

Good mattress.
Robust packing and packaging.

Im very Satisfied with the product from the day of purchase Excellent product

Great product brought this product over a month ago really great experience. Keep it up flo!

"I recently purchased a Flo Anti-Gravity Mattress and an Aloe Vera Protector.

The Good:
The mattress and protector are excellent! They are very comfortable, smooth, and providing a great sleep experience. The packaging was good and the delivery team was disciplined. I highly recommend the mattress and protector for anyone looking for better sleep.

The Bad (Stay Away from the Pillow):
However, I am extremely unsatisfied with the Flo Adjustable Memory Foam Pillow (₹1449). DO NOT BUY THIS PILLOW! They delivered a used and very dirty product. It is completely unhygienic and arrived in a worst-quality dirty plastic bag without any billing label or tag.

Customer Service & Escalation:
The customer service is terrible. After continuous calls, they finally responded and asked for proof. I sent multiple photos and videos showing the dirt and missing labels to their WhatsApp and Email. Even after escalating to Krupal Acharya (L1) and Sarthak Deshmukh (L2), they are refusing to replace the dirty product.
They take your money (₹1449) but deliver unhygienic products and offer zero support for replacements. I am very disappointed with how Flo Mattress treats its customers regarding these issues.
My Rating:
Mattress/Protector: ⭐⭐⭐⭐⭐
Pillow & Service: ⭐"

It's a great experience improved sleep quality good packaging and delivery and over all services

I’m very satisfied with mattress I brought form Flo. It’s very comfortable and relaxing .

I recently purchased a Flo mattress from Flo Mattress and I’m genuinely impressed with the quality and comfort. From the very first night, the mattress felt perfectly supportive while still being soft enough to relax into. It strikes a great balance between firmness and cushioning, which has significantly improved my sleep quality.

The build quality feels premium, and you can really notice the thoughtful design that supports the back and maintains proper posture during sleep. I also love how breathable the mattress is — it stays comfortable throughout the night without feeling too warm.

Another thing worth appreciating is the overall experience with the brand, from delivery to setup, which was smooth and hassle-free. It truly feels like a well-crafted product designed for long-term comfort.

Overall, I’m extremely happy with my purchase and would definitely recommend Flo mattresses to anyone looking for a comfortable, supportive, and high-quality mattress for better sleep.