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Flooring Megastore レビュヌ 

1,622
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TrustScore 5段階評䟡の2.5

2.7

床材店
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5぀星のうち1の評䟡

★☆☆☆☆ I had a very disappointing experience with Mega Flooring UK through the B&Q Marketplace. I arranged four separate collection dates for the return of a carpet, and on every occasion I... もっず芋る

5぀星のうち5の評䟡

Stevie has been amazing! She helped me find an alternative carpet of a similar standard, sent me photos of colours and really has gone above and beyond to help resolve supply issues which are out of... もっず芋る

䌁業が回答したした

5぀星のうち2の評䟡

Really disappointed. Sales guys started off great. Communication was really good until my order was placed, but has rapidly went down hill. You seriously need to find another courier company! Was give... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The representative we spoke to was friendly, professional and very helpful and answered our questions in a clear way. He was also helped us place our order online as we aren't very computer literate.... もっず芋る

䌁業が回答したした

䌁業情報

  1. 床材店
  2. カヌペット店
  3. カヌペット卞業者
  4. DIY甚品店
  5. フロヌリング斜工請負業者
  6. ホヌム センタヌ

Flooring Megastore に぀いお

圓該䌁業による蚘述

Shop Carpets Shop Carpet Tiles Shop Laminate Flooring Shop Real Wood Flooring Shop Vinyl Flooring Shop Vinyl Tiles

About FlooringMegastore.co.uk

Our worst nightmare is walking into any High Street flooring store to find the selection of products they offer being only a fraction of what is truly available in the market today. Which is why we have spent 25 years in the flooring and interior design industry perfecting our connections and product portfolio sourced from within the United Kingdom and Europe to provide you with a whole host of different floor coverings you truly will not find anywhere else, especially the High Street. Flooring is not boring; it’s inspiring, and you will believe this whilst shopping with us.

連絡先

2.7

期埅以䞋

TrustScore 5段階評䟡の2.5

1622件のレビュヌ

5぀星
4぀星
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2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

2.7

すべおのレビュヌ

(1,622)

過去12か月のレビュヌ数: 3件

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Good company with competitive prices.

A good company with helpful customer service (rarity these days). I needed to re-arrange delivery dates due to the fitter letting me down and Stevie couldn't have been more helpful. I had cause to contact Flooring Megastore on both the phone and via email and received a great service via both means. Minimal wait time. The courier company let them down with a delivery date a day late but this was not due to Flooring Megastore's doing.

2022幎7月5日
自発的なレビュヌ
Flooring Megastore ロゎ

Flooring Megastore からの回答

Thank you for your review, Alexander. Stevie will be glad to hear of your praise and pleased we could provide flexibility to suit your needs. Hope you enjoy your carpet for many years to come.

5぀星のうち5の評䟡

Very good contact regarding the


Very good contact regarding the delivery details for some carpet. Arrived when said and good service.

2022幎6月29日
Flooring Megastore ロゎ

Flooring Megastore からの回答

Hello Julie,

Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.

I hope you and your family will enjoy your Malabar Two Fold by Cormar Carpets for many years to come.

We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.

We hope to serve you, your family, and your friends in the future.

Kind regards,

Richard.

5぀星のうち2の評䟡

Website prices were incorrect, I had to pay 50% extra !

Good choice of carpets BUT placed my order which was confirmed, the following day they called to say they had made a mistake on the website prices and I had to pay 50% extra in addition to what I had already paid. This is not great by any stretch of the imagination.
I have 2 stars as up to that point customer service had been good.

2022幎6月21日
Flooring Megastore ロゎ

Flooring Megastore からの回答

Hello Martin,

Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.

Please accept our sincere apologies for the delay on our website showing the latest price increases.

We are in the midst of going live on our new website and it appears that a couple of products have slipped through the net on price increases during this process.

I am happy to report that these have now been resolved.

I hope you and your family will enjoy your Stain-less Twist Luxury by Cavalier Carpets for many years to come.

We hope to serve you, your family, and your friends in the future.

Kind regards,

Richard.

5぀星のうち5の評䟡

Second time buying from Richard

Second time buying from Richard. I couldn't recommend the company enough. Brilliant prices and brilliant service. 10/10

2022幎6月20日
自発的なレビュヌ
Flooring Megastore ロゎ

Flooring Megastore からの回答

Hello Thomas,

Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.

It is always a pleasure speaking with you and I hope you and your family will enjoy your Heritage Exquisite by Balta for many years to come.

We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.

We hope to serve you, your family, and your friends in the future.

Kind regards,

Richard.

5぀星のうち5の評䟡

Excellent service

Excellent service. Carpet was so much cheaper

2022幎6月18日
Flooring Megastore ロゎ

Flooring Megastore からの回答

Hello Catherine,

Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.

I hope you and your family will enjoy your Wilton Royal Royal Charter by Abingdon Flooring for many years to come.

We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.

We hope to serve you, your family, and your friends in the future.

Kind regards,

Richard.

5぀星のうち5の評䟡

Very efficient people to deal with

Very pleased with my carpet. They were extremely helpful and efficient. I changed my order after it had been placed and they very quickly organised a revised carpet order.

2022幎6月12日
Flooring Megastore ロゎ

Flooring Megastore からの回答

Hello Sandra,

Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.

I hope you and your family will enjoy your Apollo Elite by Cormar Carpets

We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.

We hope to serve you, your family, and your friends in the future.

Kind regards,

Richard.

5぀星のうち5の評䟡

We are a Cleaning & Facilities


We are a Cleaning & Facilities Management Ltd Company and we work exclusively with prestigious clients. The service we received was wonderful and Richard was very helpful. I will recommend flooring Mega store to my friend etc. Thank you Richard for your coordination.
Regards
Dr. Isaac

2022幎6月11日
自発的なレビュヌ
Flooring Megastore ロゎ

Flooring Megastore からの回答

Hello Dr Isaac,

Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.

I hope you and your client enjoy their Supreme Boucle by Hammer Carpets.

We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.

We hope to serve you, your family, and your friends in the future.

Kind regards,

Richard.

5぀星のうち5の評䟡

Great customer service

Great customer service. Very helpful.

2022幎5月31日
Flooring Megastore ロゎ

Flooring Megastore からの回答

Hello Vikki,

Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.

I hope you and your family will enjoy your Universal 55 Wood LVT by Distinctive Flooring.

We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.

We hope to serve you, your family, and your friends in the future.

Kind regards,

Richard.

5぀星のうち5の評䟡

Great service

2022幎5月31日
Flooring Megastore ロゎ

Flooring Megastore からの回答

Hello Ben,

Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.

I hope you and your family will enjoy your Corsa by Balta.

We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.

We hope to serve you, your family, and your friends in the future.

Kind regards,

Richard.

5぀星のうち5の評䟡

We needed some flooring urgently and


We needed some flooring urgently and Richard did a great job in expediting its delivery.

2022幎5月31日
Flooring Megastore ロゎ

Flooring Megastore からの回答

Hello Philip,

Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.

I hope you and your family will enjoy your New Traditions by Balterio

We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.

We hope to serve you, your family, and your friends in the future.

Kind regards,

Richard.

5぀星のうち5の評䟡

Excellent service thank you

2022幎5月30日
Flooring Megastore ロゎ

Flooring Megastore からの回答

Hello Ian,

Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.

I hope you and your family will enjoy your California Dreams by Associated Weavers.

We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.

We hope to serve you, your family, and your friends in the future.

Kind regards,

Richard.

5぀星のうち5の評䟡

Super prices delivered when said and


Super prices delivered when said and all fitted and very happy would not hesitate to use again and recommend to others

2022幎5月28日
Flooring Megastore ロゎ

Flooring Megastore からの回答

Hello Mr Johnson,

Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.

I hope you and your family will enjoy your Home Counties Plains 50oz by Cormar Carpets.

We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.

We hope to serve you, your family, and your friends in the future.

Kind regards,

Richard.

5぀星のうち5の評䟡

Happy with the service

2022幎5月26日
Flooring Megastore ロゎ

Flooring Megastore からの回答

Hello Raghav,

Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.

I hope you and your family will enjoy your Premoda Style Large Luni White LVT for many years to come.

We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.

We hope to serve you, your family, and your friends in the future.

Kind regards,

Richard.

5぀星のうち5の評䟡

Perfect service thank you for all your


Perfect service thank you for all your help

2022幎5月24日
Flooring Megastore ロゎ

Flooring Megastore からの回答

Hello Ben,

Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.

I hope you and your family will enjoy your Sensation Heathers by Cormar Carpets for many years to come.

We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.

We hope to serve you, your family, and your friends in the future.

Kind regards,

Richard.

5぀星のうち5の評䟡

Excellent service

Excellent service, advice and support and delivered in a timely manner

2022幎5月21日
Flooring Megastore ロゎ

Flooring Megastore からの回答

Hello Anna,

Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.

I hope you and your family will enjoy your Fulham UNICLIC Multi Layer R121 Oak Ab Olied by Xylo Flooring for many years to come.

We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.

We hope to serve you, your family, and your friends in the future.

Kind regards,

Richard.

5぀星のうち3の評䟡

One of the carpets was way bigger than


One of the carpets was way bigger than I ordered. Not helpful when it’s really heavy anyway and awkward to get into the room. Other carpet was huge so why it came with just the driver and no drivers mate seems crazy.
When you need 4m wide carpet be aware that it might be 3.97 and leave you short.
Apart from that it was the carpet that I ordered so that’s good. Happy with the product and the price, delivery could be better

2022幎5月16日
Flooring Megastore ロゎ

Flooring Megastore からの回答

Hello Martin,

Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.

I hope you and your family will enjoy your Kensington Heathers by Balta for many years to come.

We can only apologise for the difficulties you experienced maneuvering your carpet.

This responsibility lies with us, as we should have emailed you prior to your delivery and notified you that an extra person would be required.

Couriers generally only supply a driver, as they will have many postcodes within the same run and the majority of these deliveries will only require the drivers help.

We have noted your comments and we are now amending the information we send to our customers, so thank you.

We will action a refund of your delivery costs for the inconvenience and this will go back on the card used to make the purchase.

We are always striving to provide the best possible service for our customers from start to finish.

We hope to serve you, your family, and your friends in the future.

Kind regards,

Richard.

5぀星のうち1の評䟡

Nightmare from start to (well it’s never arrived)

Ordered carpet on the 9th april for a very reasonable price. Disappointed the estimated delivery time was longer than expected after being informed the carpet I wanted was in stock. Email them received and was informed the carpet would arrive in the warehouse on the 25th april and an estimated delivery time between 25th and 27th. Next email received pushing back delivery to between 27th and 29th. Contacted customer service who informed me my order on the 29th april was out for delivery. Two hours later another email came through outlining that my order was in fact not coming that day and that they did not even have the carpet. This was particularly frustrating as I had the original carpets for the bedroom ripped out on the 24th and had booked an entire week off work to ensure acceptance of delivery. After complaining via email and looking for answers I was sanctioned a refund for my delivery charge. A nice gesture but a carpet that arrived on time would have been even nicer. After several emails I was informed my carpet would be arriving in the warehouse and I would be receiving it the first week of may. Fast forward to first week of may, numerous emails and phone calls later I was informed not to worry by Richard the manager and he would get to the bottom of it. Again a week went by and no carpet. I demanded the carpet be delivered by the end of the week and much time my surprise it wasn’t. I then spoke to another employee mikel who was very useful and reassuring promising my carpet would arrive tuesday. Did my carpet arrive tuesday? No. Again for the third time running I had to embarrassingly cancel the carpet fitter. Richard then promised the carpet would be delivered Wednesday and he would personally provide a courtesy call to check it had delivered. Did the carpet arrive Wednesday? No it did not. Did I receive a call? No I did not. With me losing patience after taking 6 days off work to collect an order that had never arrived and the carpet fitter patiently waiting for a fourth time to fit today thursday the 12th may, I told them I would go to the depot (40 miles away) to go collect the carpet myself. After work I drove to the depot where tuffnells very kindly showed me the carpet sat on the warehouse floor being untouched all day. After I requested if I could take it away, they informed me the way it had been wrapped meant it would not fit in anyone’s car, this I found bemusing as in my order notes with flooring megastore I requested they wrap it the shorter length so it would be easily transported. Did they wrap it the shorter length? No. Tuffnells warehouse staff were very apologetic and arranged for it to be loaded onto a van first thing for the next day, I am now waking up at 6:30 today to go stand outside my property to wait for a delivery that may never come.

To summarize:

I have taken 6.5 of my 30 holiday days off waiting for a delivery that I was promised that never came.

I have slept on a sofa bed in my spare room without any carpet in my bedroom for the last 3 weeks because of broken promises from flooring megastore.

I have spent 3 hours on phone calls and emails trying to locate my parcel.

I have driven 40 miles to a depot to chase up on the company’s behalf.

I have embarrassed myself by cancelling the carpet fitter 4 times the night before the fitting.

I have received 0 carpet.

Avoid at all costs. The people are friendly enough but will not fulfill orders like they say and are unable to accommodate for the lost time, money, stress and effort they cause.

I am now waiting to see if my carpet is going to be delivered today and I am also looking forward to an explanation from flooring megastore.

Do not buy from them, I certainly never will again.

2022幎5月12日
自発的なレビュヌ
Flooring Megastore ロゎ

Flooring Megastore からの回答

Hello Jonathan,

Firstly, Thank you for choosing Flooring Megastore.

It is extremely unfortunate that your order was subject to delays (please accept our sincere apologies for this). First issue was from the manufacturer, this was then followed on with a continued delay on the courier.

We eventually decided to transport you order direct to the Tuffnells depot ourselves as they hadn't collected for the second time of booking them in.

It was a surprise to learn that Tuffnells still didn't deliver your order after we shipped it directly to them.

No customer should have to wait a month for their order and we are so sorry for the inconvenience this has caused you.

We are doing everything we can to ensure that this remains an isolated incident and our customer experience continues to be a positive one.

It is good to know that your delivery did finally arrive with you on the 12th.

Many thanks.

Richard.





5぀星のうち5の評䟡

Best flooring purchase experience

My experience has been fantastic. In an area of the market where pricing is dictated by old traditional shops it was refreshing to be able to take advantage of cheaper internet pricing but with great customer service.

Perfect communication from start to finish. Order was handled promptly and delivery made on time in full. Couldn’t ask for more.

2022幎5月5日
Flooring Megastore ロゎ

Flooring Megastore からの回答

Hello Richard,

Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.

I hope you and your family will enjoy your Linwood by Cormar Carpets & Knight Tile Stone by Karndean for many years to come.

We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.

We hope to serve you, your family, and your friends in the future.

Kind regards,

Richard.

5぀星のうち5の評䟡

A great company to deal with

A great company to deal with! I ordered from abroad and the process was efficient and friendly. Delivery went according to plan and the product, a synthetic sisal was a great price. I am very happy with it. Thank you for a super service!

2022幎5月5日
Flooring Megastore ロゎ

Flooring Megastore からの回答

Hello Lisa,

Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.

I hope you and your family will enjoy your New England by Unnatural Flooring for many years to come.

We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.

We hope to serve you, your family, and your friends in the future.

Kind regards,

Richard.

5぀星のうち5の評䟡

Quick service and delivery

Quick service and delivery. Carpet brought was Carmor very happy with the feel and quality and at a great price.

2022幎5月3日
Flooring Megastore ロゎ

Flooring Megastore からの回答

Hello Mark,

Thank you so much for the rating - Much appreciated by all of us at Flooring Megastore.

I hope you and your family will enjoy your Apollo Plus by Cormar Carpets for many years to come.

We are always striving to provide the best possible service for our customers from start to finish and it is nice when recognised, So thank you.

We hope to serve you, your family, and your friends in the future.

Kind regards,

Richard.

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