Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... もっと見る
企業が回答しました
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Dealing with Floor Monster has always been a simple, easy and enjoyable experience. Jack and the team are fantastic to deal with, very responsive and incredibly helpful and their communication, is sec... もっと見る
企業が回答しました
Great price, quick delivery. I ordered 5 wood wall panels for my office. easy to install and great quality. All good.
企業が回答しました
Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... もっと見る
企業が回答しました
企業情報
当該企業による記述
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
連絡先
11 Scott's Road, PA2 7AN, Paisley, 英国
- floormonster.co.uk
3.9
ほぼ満足
298件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic service and excellent flooring options
I've ordered a few different flooring from Floor Monster and they've been excellent. The service is very good and great that they contact you for your preferred delivery day.
2024年9月4日
Floor Monster からの回答
Thank you Jen for your kind reviews and thank you also for your orders we hope the flooring is looking well!
Floor Monster からの回答
Thank you John for your feedback and if we can help in any way further please do not hesitate to let us know
Great company and product
Great company. Loved the product and customer service was great too!
2024年8月19日
Floor Monster からの回答
Super to hear Rebecca, really appreciate it and we love the Shore Park Herringbone too!
Floor was of top quality and easy to…
Floor was of top quality and easy to fit, customer service was outstanding 💯.
2024年8月12日
Floor Monster からの回答
Great to hear Corinna thank you so much and we glad to hear that the Kensington Lofthouse has gone down so well for you!
Very helpful and knowledgeable about…
Very helpful and knowledgeable about which samples I required
2024年8月10日
Floor Monster からの回答
Thank you Andrew for your feedback and if you need any additional help to make an order please do not hesitate to let us know
Damaged set off staircase
Ive order a set off staircase they came damaged and ruined after that called the office they said that I will get a refund for it I called few more times during 2 months and still waiting for the refund very frustrating to deal with once you have paid the money all it matters for them !!!
2024年6月26日
自発的なレビュー
Floor Monster からの回答
Vilson thank you for your feedback, and we have looked at this for you and I can see the refund for the 2 steps as agreed has been processed admittedly if was missed by our accounts team due to staff holidays but it all has been sorted now. Thanks
Quality of the flooring is great
Good website, good service.
Quality of the flooring is great
2024年7月29日
Floor Monster からの回答
Thank you for your feedback and great to hear your flooring has worked well for you
Floor Monster からの回答
Great to hear Jenny please do let us know if we can help with anything further
Floor Monster からの回答
Great to hear, if you do need any help with making a purchase please do not hesitate to let us know
Good customer service, delivery and quality product
I had a brilliant experience contacting customer service. It was after I realised I have ordered a different stair cladding than what I should have.
The person I spoke to, very kindly , made the chanes needed and 2 days later I received the order. It is absolutely lovely and can't wait to have it fitted onto my stairs.
2024年7月26日
Floor Monster からの回答
Thank you Gabriela for your kind feedback we really appreciate it
Delivery on time and communications in…
Delivery on time and communications in advance of delivery
Product as expected
Happy customer
2024年7月15日
Floor Monster からの回答
Great to hear Gru, much appreciated
Floor Monster からの回答
That's great Jo, if you need any additional help making a flooring order please do not hesitate to let us know
Happy with the delivery
Happy with the delivery. They could not fulfil part of the order but informed me and have arranged a refund. No-one is perfect, this is fine.
2024年7月15日
Floor Monster からの回答
Thank you Gerhard we appreciate your feedback
Great flooring. Some issues with delivery
Flooring was lovely, communication with me from flooring monster was also very good and prompt. I Would have given a 5* review however information was not passed to delivery company about restricted access to the house which meant I had to drive 30 minutes to go collect the flooring.
2024年7月9日
Floor Monster からの回答
Thank you Charlotte for your feedback and we are sorry to hear the instructions passed over to the haulage company never made it to the driver. If you need anything further please do not hesitate to let us know
Excellent service from start to finish…
Excellent service from start to finish of my order. The communication was faultless and the delivery was made on time as arranged. Would definitely recommend this company to others.
2024年7月11日
Floor Monster からの回答
Thank you Michele for your feedback we really appreciate it and if you need anything further please do not hesitate to let us know
Flooring for living room
Excellent service plus the product arrived exactly on time looks absolutely fabulous
2024年6月30日
Floor Monster からの回答
Thank you Kerry for your feedback, great to hear the laminate herringbone flooring is looking well and if you need anything further please do not hesitate to let us know
Something not right
Placed order, paid bill then nothing. No email, no phone calls. I called and was told someone would call me right back. Again, nothing. We’re on day 8 of a next day delivery (which cost £36 )
2024年6月30日
Floor Monster からの回答
Thank you for your feedback, we have looked into this and are aware the stock is coming in from our supplier for you and that the customer service team has booked a new delivery slot for you based on the lead time of the stock arriving from overseas.
Floor Monster からの回答
Thank you Dakshesh for your feedback we really appreciate it
Floor Monster からの回答
Thank you Lynda for your feedback we really appreciate it and if you need anything further please do not hesitate to let us know
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