Wendy at the Harrogate store was so friendly and helpful, made some great suggestions, and loaned us samples to try at home. The store has a wide choice of carpets and flooring at a range of prices -... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Just had an excellent experience with Chris who helped us choose flooring for the entire House (wood and carpet). It’s especially good that the store was open on a Sunday! He even had treats for the d... もっと見る
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Very happy with my carpets and the service. Ronnie the fitter superb and showed me how to repair an old laminet floor too. Brilliant.
Kris could not have been more helpful throughout the whole process. His communication was excellent, and despite us having such a short lead time, he went above and beyond to make sure everything wa... もっと見る
企業が回答しました
企業情報
当該企業による記述
Floorstore Harrogate, 3,000 square foot showroom is beautifully designed to offer a fantastic range of Carpets, Laminates, Vinyls & Wood Flooring. At Floorstore, we pride ourselves on offering the highest quality products at the best prices, fitting and delivering throughout the UK on a daily basis to both domestic & commercial customers. Our sales team share over 150 years of collective knowledge in the flooring sector, enabling us to answer any queries that you may have in finding the perfect flooring for your space.
We've Got You Covered
当該企業による記述
- Price Match Promise
- Found the same floor cheaper elsewhere? Speak to one of our friendly team in store about our Price Match Promise. We will happily match the price of a product at a competitor that is in stock and available within a 10 miles radius of the Floorstore.
- Flexible Finance
- We have a great range of flexible finance options available for our customers to help them spread the cost of their new carpet or flooring including 0% interest free and Buy Now Pay Later options, see our website for further information.
- Measuring & Estimating Service
- Not sure how much carpet or flooring you need? We offer a free, no obligation measuring and estimating service, simply pop into one our stores to find out more.
- Fitting Service
- We work with a range of hand chosen fitters across Yorkshire so we can arrange for your new floor to be installed so you can sit back and enjoy your new floor. Pop in store and speak to one of our team of friendly experts to find out more.
- Blue Light & Armed Forces Discount
- We’re proud to support those who serve our great nation, so if you work for the NHS, Emergency Services or Armed Forces then you could save up to 10% on flooring and beds. Just speak to a member of the team in store and they will be happy to assist you.
連絡先
87 – 89 Leeds Road, HG2 8BE, Harrogate, North Yorkshire, 英国
- 01423276185
Get FREE underlay on any flooring order
4.6
優良
44件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 85％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Staff were friendly and helpful
Staff were friendly and helpful, carpet and underlay were good quality and prices. Carpet fitters were on time and were clean and efficient and didn’t mind moving a couple of pieces of furniture. Overall an excellent service. Thank you.
2025年3月6日
自発的なレビュー
Floorstore - Harrogate からの回答
Thanks for the review. Hope you're pleased with your new carpet.
Regards
Liz
Mixed experience with good products but installation and after-sales issues
Our initial experience with Floorstore was positive, with helpful showroom staff guiding us through material selection for four rooms. However, several issues emerged during and after installation that left us disappointed.
While the flooring quality appears good, the installation process was problematic. The contracted tradesperson completed the work quickly but left the space untidy and attempted to charge an additional £25 for what should have been included in the original scope.
A significant issue was Floorstore's miscalculation of materials, leaving us with over £100 worth of excess flooring. Their refund policy only covered unopened boxes, and they refused to collect the surplus materials despite having their own delivery vehicles. This would be particularly challenging for elderly or less mobile customers.
The company's after-sales service was poor, and their terminology during the process assumed technical knowledge that wasn't explained well. While we had planned to use Floorstore for additional rooms, we'll be taking our business elsewhere.
Positives
* Quality products
* Helpful initial showroom experience
* Quick installation.
Negatives
* Poor installation clean-up
* Attempted extra charges
* Material over-ordering with limited refund options
* Weak after-sales support
* Technical terminology not well explained.
2025年1月3日
自発的なレビュー
Floorstore - Harrogate からの回答
Hi Simon
Thanks for the review.
We have looked into this for you and can see that the extra flooring was collected from yourselves, and you were issued a refund. In terms of the additional £25 this was charged by the fitter for work that fell outside of the original brief for adjustments made to a door.
We hope that despite the issue you encountered you are pleased with your new flooring.
Regards
Liz
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