My order was supposed to be delivered yesterday May 19, 2023. They delivered it May 20, 2023! After the birthday I needed it for! And they have the nerve to flag my review?! I log in t... もっと見る
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I just wanted to take a moment to express my heartfelt thanks for the beautiful bouquet you prepared for my mom on Mother's Day! It truly made her special day even more lovely. I was a bit nervous... もっと見る
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First time to order flowers from them.. t'was Valentine's Day and they promised to deliver it within the day (6am-8pm) They said that I will receive an email once it's ready and delivered. I haven... もっと見る
企業が回答しました
Very poor and unprofessional service. The delivery window was between 8:00 am and 1:00 pm. At 12:00 pm, customer service contacted me to inform me that pink roses were unavailable and asked if they co... もっと見る
企業が回答しました
企業情報
当該企業による記述
Floristella is the leading and most trusted online florist in the Philippines. We curate the best flower arrangement specially made for you and your loved ones.
連絡先
4768 Barasoain Street, Olympia, 1200, Makati, フィリピン
- 09455319833
- floristellaph@gmail.com
- floristella.com.ph
2.0
期待以下
28件のレビュー
ネガティブなレビューの 75％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
THEY DID NOT DELIVER MY ORDER!
My order was supposed to be delivered yesterday May 19, 2023. They delivered it May 20, 2023! After the birthday I needed it for!
And they have the nerve to flag my review?!
I log in to their website and my order is labelled as fulfilled.
Tried calling all their numbers, it's either busy or unattended.
They have email address which are not found and emails bounce.
They have a gmail address and I sent there but no reply still after several hours!
NO ONE CALLED ME FOR THE DELIVERY EVEN YESTERDAY. RIGHT NOW I HAVEN'T HEARD NOTHING FROM THEM. TYPICAL SCAMMERS. WHAT IS THE SENSE OF ASKING FOR MY PHONE/EMAIL IN MY PROFILE FOR THEIR SITE WHEN THEY COULDN'T EVEN INFORM ME WHERE MY ORDER IS OR IF IT WILL BE LATE?
I NEED A FULL REFUND!!!!!
NEVER AGAIN.
FLORISTELLA IS A SCAM!
2026年3月29日
自発的なレビュー
DO NO WASTE YOUR TIME AND CHOOSE…
DO NO WASTE YOUR TIME AND CHOOSE ANOTHER COMPANY TO DELIVER YOUR FLOWERS. the worst delivery and customer service ever, bought funeral flowers BECAUSE OF THE GUARANTEED SAME DAY DELIVERY. Granted it was past the cut-off time, shouldn’t it be then prioritized and delivered early morning of the next cutoff? and they said there was a delay but couldn’t give an exact time frame whatsoever of the order i paid for and gave the order confirmation to??
2025年12月25日
自発的なレビュー
Floristella からの回答
Thank you for letting us know. 🌷 We deeply regret the inconvenience with your Floristella bouquet delivery. Our team is already reviewing this to prevent it from happening again. Kindly reach out to us so we can resolve it promptly.
Very poor and unprofessional service
Very poor and unprofessional service. The delivery window was between 8:00 am and 1:00 pm. At 12:00 pm, customer service contacted me to inform me that pink roses were unavailable and asked if they could be replaced with red roses. This was just one hour before the delivery cut-off time.
2025年11月29日
自発的なレビュー
Floristella からの回答
Thank you for letting us know. 🌷 We deeply regret the inconvenience with your Floristella bouquet delivery. Our team is already reviewing this to prevent it from happening again. Kindly reach out to us so we can resolve it promptly.
Unsatisfied customer.
1st and last order from this store. Flower arrangement ordered not same as in the website.
2025年6月15日
自発的なレビュー
Floristella からの回答
Thank you for letting us know. 🌷 We deeply regret the inconvenience with your Floristella bouquet delivery. Our team is already reviewing this to prevent it from happening again. Kindly reach out to us so we can resolve it promptly.
Everything smooth
Ordered 2 days in advance, turned up when agreed. Flowers look identical to photo. An hour before the time slot I contacted them as was a bit worried, they replied back within minutes and even sent me a photo of the delivered flowers to my significant other. And I ordered from the UK. Zero issues.
2025年3月28日
自発的なレビュー
You will need to stay on top of your Order.
You will need to stay on top of your order. They customer service will answer in chat between about 9 am and 6 pm manila time. I highly recommend once you place the order you follow up and have them check with the delivery store. This is the PH. and they will likely be out of stock on the flower you ordered unless it is roses. Have them check and confirm order time. Make sure you they have a solid contact number. I have 3 orders 2/3 had to be change out for roses from carnations and the first was roses. All 3 orders had delivery issues because first (they couldn't find it and I had a wrong number. 2nd they were out of the flower and didn't tell me until i contacted them. 3rd they said they got the date wrong..... The date is entered digitally. Anyway, i'm still totally pleased and know how to work with them. They are getting deliveries to the providence.
2024年7月28日
自発的なレビュー
Floristella からの回答
Thanks for sharing your thoughts! 💐 We’re glad you chose Floristella, your trusted online flower shop in Manila. Your feedback helps us serve customers better and deliver smiles with every bouquet.
I just wanted to take a moment to…
I just wanted to take a moment to express my heartfelt thanks for the beautiful bouquet you prepared for my mom on Mother's Day! It truly made her special day even more lovely. I was a bit nervous ordering flowers online for the first time, but your shop exceeded my expectations in every way. The arrangement was stunning, and the timely delivery was greatly appreciated.
I also want to extend my gratitude to the delivery person, who went above and beyond to bring the flowers to my mom's doorstep, despite the long drive. I also don't recall ordering a balloon but thank you for that it was a sweet addition. I'm so grateful for the extra effort.
Thank you again for your excellent service and quality. I'm a satisfied customer and look forward to ordering from you again in the future!
2024年5月12日
自発的なレビュー
Floristella からの回答
Thanks for sharing your thoughts! 💐 We’re glad you chose Floristella, your trusted online flower shop in Manila. Your feedback helps us serve customers better and deliver smiles with every bouquet.
My boyfriend ordered chocolate and…
My boyfriend ordered chocolate and flowers for me for our anniversary. I did not receive it. I tried to contact them on email, messenger but no response. No sign of delivery 🥲🥲
2023年10月28日
自発的なレビュー
Floristella からの回答
We understand how disappointing this must have been, and we sincerely apologize. 💐 Our goal at Floristella is to deliver fresh, beautiful flowers on time—every time. Please DM or email us with your order details so we can investigate and offer a solution.
Floristella からの回答
Thank you!
Awful customer service, do not waste your money here
The bouquet arrived in a terrible state. The flowers were all wilted and dry, the wrappers were crushed. The whole arrangement was in a bad state, it was meant as a surprise gift. I'm so disappointed with it. I'm shocked that a florist could present a product like that. There's been no reply to my calls, the email addresses don't work, absolutely no support from the company. I do not recommend anyone to shop here, they took my money and delivered a terrible product, it's disgraceful
2023年5月6日
Floristella からの回答
Dear Mr. Cameron,
Thank you for bringing this to our attention and for taking the time to share your feedback with us. We're sorry to hear that the flowers you received were wilted, and we understand how disappointing this must have been.
Upon checking our customer support inbox and email, and we have not received any email or message from you. May we ask for you to send us an email here: floristellaph@gmail.com so we can address your concern as soon as possible.
We have the photo of the flowers before and after delivery. We have already reached out to you through email so we can properly address your concern. We would be happy to discuss the issue further and see what we can do to make things right. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Floristella
Poor service!!
Poor service!!! You sent me welted flowers and it’s supposed to deliver on valentines. You sucks, I’m gonna post something about this company
2023年2月16日
Floristella からの回答
Dear Hannah,
Thank you for bringing this to our attention and for taking the time to share your feedback with us. We're sorry to hear that the flowers you received were wilted, and we understand how disappointing this must have been.
We strive to provide the freshest and most beautiful flowers to our customers, and we're sorry that we fell short in your case. We would like to make things right by offering you a replacement bouquet or a refund. Please let us know which option you prefer, and we will be happy to assist you.
We take quality control very seriously, and we're investigating the cause of the issue to ensure that this doesn't happen again in the future. We value your business and appreciate your patience as we work to resolve the issue.
If there's anything else we can do to address your concerns, please don't hesitate to reach out to us at floristellaph@gmail.com. We would be happy to discuss the issue further and see what we can do to make things right.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Floristella
T'was Valentine's Day…
First time to order flowers from them.. t'was Valentine's Day and they promised to deliver it within the day (6am-8pm)
They said that I will receive an email once it's ready and delivered. I haven't received any notification and they're not answering my messages and phone calls.
Tho' I know it's a busy day but still, it is not an excuse to ignore your customers.
I even asked them to refund my payment co'z I thought they can't make it. Then later on, I received my BF's photo holding a bouquet of flower, chocolates & balloon and that was 10pm, Manila Time.
2023年2月13日
Floristella からの回答
Dear Jet,
Thank you for taking the time to share your feedback with us. We're sorry to hear that your order was delivered later than expected, and we'd like to apologize for any inconvenience caused.
We understand how frustrating it can be to wait longer than anticipated for your order, and we're committed to delivering a timely and efficient service to all our customers. Unfortunately, it seems that we fell short in your case.
We would like to assure you that we're taking steps to investigate the cause of the delay and improve our delivery process to ensure that this doesn't happen again in the future. We value your business and appreciate your patience as we work to make things right.
If there's anything else we can do to address your concerns, please don't hesitate to reach out to us at floristellaph@gmail.com. We would be happy to discuss the issue further and see what we can do to make things right.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Floristella
Delayed delivery without any advise
Delayed delivery without any advise, poor customer service, no system coordination
Please don't accept orders beyond your capacity
2023年2月13日
Floristella からの回答
Dear Lyn,
Thank you for taking the time to share your feedback with us. We're sorry to hear that your order was delivered later than expected, and we apologize for your negative experience with our customer service team and for any frustration or inconvenience caused.
We understand how frustrating it can be to wait longer than anticipated for your order, and we're committed to delivering a timely and efficient service to all our customers. Unfortunately, it seems that we fell short in your case.
We would like to assure you that we're taking steps to investigate the cause of the delay and improve our delivery process to ensure that this doesn't happen again in the future. We value your business and appreciate your patience as we work to make things right.
If there's anything else we can do to address your concerns, please don't hesitate to reach out to us at floristellaph@gmail.com. We would be happy to discuss the issue further and see what we can do to make things right.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Floristella
WORST FLOWER DELIVERY EVER
Nobody was replying and nobody was giving updates. I emailed and called but nobody is answering. The worst thing you can do for your customer is to ignore them. WORST FLOWER DELIVERY EVER!
2023年2月13日
Floristella からの回答
Dear Carlo,
We're sorry to hear that you had a negative experience with our customer service team, and we apologize for any frustration or inconvenience caused.
We take all feedback seriously, and we appreciate your honesty in sharing your concerns with us. Our team strives to provide excellent service and quality products, and we're disappointed to learn that we fell short in your case.
We would like to learn more about your experience so that we can take steps to address any issues and improve our services. If you would be willing to provide more details, please feel free to reach out to us at floristellaph@gmail.com.
Once again, we apologize for any frustration or disappointment caused, and we hope to have the opportunity to make things right in the future.
Best regards,
Floristella
The radiance is just different 🌻
2023年2月14日
Floristella からの回答
Dear Paolo,
We would like to thank you for taking the time to write such a lovely review of our flower shop. It's always a pleasure to hear that our efforts to provide the best possible service are appreciated.
We are delighted to know that you were satisfied with the quality of the flowers you received from us. We take great pride in sourcing the freshest and most beautiful blooms to create stunning arrangements that leave a lasting impression.
Your words of praise have truly brightened our day, and we're grateful for your support. It's feedback like yours that motivates us to keep doing what we do best.
Should you ever need anything in the future, please don't hesitate to reach out to us. We'd be more than happy to assist you with your floral needs.
Once again, thank you for your review, and we hope to see you soon at our flower shop.
Best regards,
Floristella
ease on online order and seller…
ease on online order and seller responsive to be delivered on time
2023年2月6日
Floristella からの回答
Dear Dennis,
We would like to thank you for taking the time to write such a lovely review of our flower shop. It's always a pleasure to hear that our efforts to provide the best possible service are appreciated.
We are delighted to know that you were satisfied with the quality of the flowers you received from us. We take great pride in sourcing the freshest and most beautiful blooms to create stunning arrangements that leave a lasting impression.
Your words of praise have truly brightened our day, and we're grateful for your support. It's feedback like yours that motivates us to keep doing what we do best.
Should you ever need anything in the future, please don't hesitate to reach out to us. We'd be more than happy to assist you with your floral needs.
Once again, thank you for your review, and we hope to see you soon at our flower shop.
Best regards,
Floristella
Communication and Updates Needs Improvement
The orders were not delivered on time and I was not informed that the delivery personnel had difficulty in locating the address until I called the website myself
2023年2月15日
Floristella からの回答
Dear Sandra,
Thank you for taking the time to share your feedback with us. We're sorry to hear that your order was delivered later than expected, and we'd like to apologize for any inconvenience caused.
We understand how frustrating it can be to wait longer than anticipated for your order, and we're committed to delivering a timely and efficient service to all our customers. Unfortunately, it seems that we fell short in your case.
We would like to assure you that we're taking steps to investigate the cause of the delay and improve our delivery process to ensure that this doesn't happen again in the future. We value your business and appreciate your patience as we work to make things right.
If there's anything else we can do to address your concerns, please don't hesitate to reach out to us at floristellaph@gmail.com. We would be happy to discuss the issue further and see what we can do to make things right.
Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Best regards,
Floristella
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