FlowerSuppliers.co.uk レビュー 

74
•
TrustScore 5段階評価の3.5

3.6

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Ordered twice but won’t make the same mistake again. First time they substituted my snapdragons with a completely different colour, said they were going to refund but then never did. Second time I... もっと見る

5つ星のうち4の評価

Very helpful with all my enquiries before ordering. Photo on website when shopping showed roses in tight bud whereas when they arrived they were quite open . Had I realised this would have delayed my... もっと見る

5つ星のうち5の評価

Wanted specific flowers for parents 70th wedding anniversary. Same as those grown by my grandmother for mums wedding day. Enquired via email and placed pre-order. As hadn’t used you before was... もっと見る

企業が回答しました

5つ星のうち5の評価

Thank you so much for helping me chose a selection of germini for my guests to cast into my husbands grave. I think everyone appreciated a moment to say farewell. I wish I could sent pictures of the b... もっと見る

企業情報

  1. 花の宅配
  2. ・
  3. 花市場

当該企業による記述

Cut flower and foliage supplier to UK at trade prices


連絡先

3.6

まあまあ

TrustScore 5段階評価の3.5

74件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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3.6

すべてのレビュー

(74)

過去12か月のレビュー数: 5件

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5つ星のうち1の評価

Awful service and communication

Awful service and communication. Having spent over £230 on flowers which looked beautiful on the website, I was very disappointed when these were delivered. They were delivered later than my delivery time and then delivered to the wrong address. The box was damaged and so were a lot of the flowers, I don’t know how long these flowers had been in transit but they didn’t look very healthy on arrival. I also had part of my order missing - having paid for 6 bird of paradise I was sent 1 and this was damaged,these particular flowers cost me just under £40 for the 6 stems. I sent an email to this company and explained the situation. I asked them to contact me with a speedy response and I have yet to hear from them. To say I am disappointed is an understatement as I was wanting to make 3 flower arrangements for 3 graves and unfortunately was not able to do so. I will definitely not be ordering from this company again.

2024年7月31日
FlowerSuppliers.co.uk ロゴ

FlowerSuppliers.co.uk からの回答

Dear Mark,

We cannot express how sorry we are for the service you received. Regarding your original email, it was discovered in junk mail - please be assured, we never meant to ignore your email, we simply did not see it as it went to junk. This is no excuse and we are just as disappointed as you are as this is not the kind of service we wish our customers to receive. We have replied to your second email that did come through and we will now compensate you for what has happened. We will make it right.

5つ星のうち5の評価

Always find customer service prompt and…

Always find customer service prompt and really helpful.
Reassuring to know that there is a friendly person on the end of any communication who is willing to makes things right!

2024年6月12日
自発的なレビュー
FlowerSuppliers.co.uk ロゴ

FlowerSuppliers.co.uk からの回答

Thank you for your kind words! We're glad to hear our customer service has been helpful and reassuring. Your satisfaction is our top priority - and we will strive to always keep a high level of service. Have a wonderful day further!

5つ星のうち5の評価

Good quality

Good quality. Delivered as advertised.

2024年6月5日
FlowerSuppliers.co.uk ロゴ

FlowerSuppliers.co.uk からの回答

Thank you for your feedback! We're delighted to hear that you are satisfied with the quality and timely delivery of your order. We really do appreciate your support and we do hope you'll order again from us!

5つ星のうち5の評価

Super customer service

Super customer service, attentive, informative and honest. Flowers are beautiful too!

2024年6月1日
自発的なレビュー
FlowerSuppliers.co.uk ロゴ

FlowerSuppliers.co.uk からの回答

Thank you for your wonderful feedback! We're thrilled to hear that you found our customer service attentive and informative, and that you loved the flowers. We really do appreciate and value your support.

5つ星のうち5の評価

Excellent

Beautiful flowers in perfect condition

2024年5月31日
FlowerSuppliers.co.uk ロゴ

FlowerSuppliers.co.uk からの回答

Thank you so much for your kind feedback! We're delighted to hear that the flowers arrived in perfect condition. We appreciate your support and we do hope you'll order again from FlowerSuppliers.

5つ星のうち4の評価

Delivery was on time

Delivery was on time
Arrived well packaged
And good quality

2024年5月29日
自発的なレビュー
FlowerSuppliers.co.uk ロゴ

FlowerSuppliers.co.uk からの回答

Thank you for your review! We're so happy to hear that the delivery was timely, the packaging was secure, and the quality met your expectations. We will strive to always provide this level of service and we hope you order from us again.

5つ星のうち5の評価

Literally saved my wedding day after a…

Literally saved my wedding day after a disappointing delivery from a different flower company.

Excellent quality blooms, well packaged, no clickbait and great communication. I will be back!!

2024年5月25日
自発的なレビュー
FlowerSuppliers.co.uk ロゴ

FlowerSuppliers.co.uk からの回答

Thank you so much for your kind words! We're thrilled to hear that we could help make your wedding day special after your previous experience. Providing excellent quality flowers and reliable service is what we strive for, and we're glad we could deliver. We look forward to serving you again in the future! Best wishes and congratulations on your wedding!

5つ星のうち4の評価

Good choice of flowers

There was a good choice of flowers and they were delivered on time. Most of them were in very good condition and the instructions about caring for the flowers were helpful. Unfortunately a few flowers were almost past their best and therefore can't be used with the others at the Easter weekend. However, on the whole, I was very pleased.

2024年3月27日
5つ星のうち5の評価

Good Service

I was very pleased with the lilies.
They arrived in good condition and are very fresh.They will be perfect for church at Easter.
I shall use this company again.
The next day delivery is convenient.

2024年3月22日
5つ星のうち1の評価

Won't recommend

I ordered twice from this website. They sent me the wrong flower on my first order, the customer service replied promptly and gave me a promo code. So I decided to give them a second chance, hoping they will prove me wrong.
Unfortunately, the quality of the rose is extremely unsatisfactory.I wish I can post pictures of both my orders to prove how horrible the flowers look.I think you can find better quality in supermarket.
The only good thing is that the delivery is free and the price is reasonable.
Won't recommend this to anyone.

2024年2月3日
自発的なレビュー
FlowerSuppliers.co.uk ロゴ

FlowerSuppliers.co.uk からの回答

Dear Alex,

We received your second complaint via email, an AI generated message that we replied to, to first confirm the validity of your email given it was written by ChatGPT. But we did not receive a reply from you so we could not correctly address this issue.

Part of dealing with this issue is to receive pictures of the flowers to confirm the poor quality. However, you did not attach pictures to your complaint, which surely would have been the way to deal with this?

We are not sure how you would have liked us to proceed without any visual confirmation of the complaint.

It would have preferably for us to deal with this issue via email first. Since some time has passed, if you send us pictures now we won't be able to determine whether this was an issue when the flowers arrived.

Nonetheless, we are sorry for your experience and we would have been able to address this had you replied to our email and sent picture.

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