Flownbeauty レビュー 

Hairbrush is good but not holding its charge. I emailed & asked for a replacement or refund.
It has taken months for a initial response, promise of a new hairbrush which still hasn't arrived.
A recent email once again asking me what I want, another promise of a new brush.
During all this the company rebranded from Nuomya to Flown. Any emails sent bounced back notifying that the email account is full !
This is many many months & im still waiting.
The advisor contacting me has been very friendly & professional. However, it doesn't make up for the very poor service which may be out of her control !

Erica was very helpful and understanding with my refund. Even though there is no customer service number to call the customer service team replies to your emails in a timely manner.

Brooke was able to help me right away n very nice about it. Thank you again Brooke for your help. I appreciate you.

Do not trust this company- 100% money back guarantee my arse, until PayPal becomes involved and all of a sudden they have no more hoops to jump through! Product not fit for purpose on shorter hair, never received a reply from the same person, will try and fob you off against their own return policy!! Just don’t bother

My order I cancelled happened so quickly as I ordered by mistake thank you so much!

Quick response handled properly Darwin did a good job!

They got back to me promptly with answers to my questions.

Answered same day and solved the problem of my order.
Ella was great!

I needed a refund for an extra product that I bought by mistake. Zy from Customer Support Team, answered right a way and he told me that the extra product was removed from my original order and the refund is already on its way.

I have received my heated comb and am amazed at how easy it is to use. It does a great job at lifting my fine hair.

I had previously gave a poor review of the Numoya Portable Straightener Brush since it would not charge and had a problem getting a replacement. After contacting customer service numerous times I finally received a representative Erica who was helpful, sympathic to my problem and was able to process a replacement for me. It did take a few weeks to get straightened out but Erica was persistant in remeding the situation. I received the replacement from Flown who took over the former Numoya and it works perfectly. I love this brush and would recommend it especially to any one with shorter hair. Great job Erica for your help. Thank you! Arlene L.

There was a mix up with my order and I reached out to customer support. They answered my questions with professionalism and efficiency. I ordered the GoBrush Pro first and later ordered the quick charger. It was two separate orders that got confused. I sent my order numbers and the products arrived safely within a week. Now that’s customer service at its finest. Thank you. 😊

I ordered this product and it did absolutely nothing for my hair. It worked fine but just not for my hair. When requesting they advise how I could return it I was given the song and dance of having to send it to their 1 warehouse in all the world in China and it could get lost or broken. And, of course, they told me that they try to help the environment by letting me keep the brush and accept a 30% refund. What a joke!! China does Nothing to protect their environment!!! I just wanted to be done with them and learned my lesson to Never order off of Facebook! I cut my losses and took the 30% refund ..lesson learned. The brush is nothing to brag about. Maybe if you have curly hair and want it straightened it might work for you.

They made it impossible to return the item which was lousy and didn’t work as expected.

I mistakenly ordered two chargers. When I sent a request for one of them, Darwin responded immediately and my refund is being processed. Thank you, Darwin!

I have not received my order and customer service are no longer responding to my requests for the product nor a refund. At this stage I can only presume this company is a scam!

Well after several e-mails and suggestions from the TEAM. If I decided to return the brush I would have to send it to China. They told me that they try to help the environment by letting me keep the brush and accept a 30% refund. I was happy to finish the run around. So, I took the 30% refund. In the end Aaron did accommodate my request. In the end lesson learned to not order online with a company that is not in the USA.

I had ordered from the company Flown and in reviewing my order, discovered that my billing and shipping address were incorrect. I sent a message to their support team and heard back from Brooke right away. She successfully addressed and corrected my concerns. THANK YOU Brooke !! You made my day !

I went through chemo last year and my hair came back curly. I hoped that the Numoya (now Flown) GoBrush would help me straighten my hair. It did not. And that's when I found out about their unacceptable return process. I had read I needed to pay to return the product; I was fine with that. But then I was told that I needed to pay to return the product to China. I was even cautioned that by doing so, I could expect the product would be damaged during shipment so I would probably never receive my money back. One customer service rep told me they had a warehouse; another said they did not, which is why I needed to send it back to China. This customer service rep explained they don't have a warehouse in the US to better protect the environment. I think the carbon footprint of shipping an item from China to the US and then back to China again, isn't doing a lot for the environment. The best they would offer me is to credit me 30% of what I paid, and then they suggested I gift the GoBrush to someone else.

I finally got an email and I got a refund for the product. It took me a while but it got done. Thank you.