Flownbeauty レビュー 

I received excellent customer service from Flown Beauty, the item that I ordered didn't quite meet my needs and I was helped through the process by Aaron who was extremely helpful and responded promptly. He provided me with all the information I needed and assisted me in finding a suitable alternative.

Very quick response.

Wasn’t happy with product I received and Aaron helped with the refund process that I thought was fair. Thank you

Erica is the person who handled my complaints. She asked very good questions to ascertain the problem and even asked for a picture of my appliance. She seemed determined to find the best solution even after I suggested a workaround.

Do not shop with this company. I purchased a FLOWN hairbrush and was dissatisfied with the design and performance. I tried to return it and was told I had to send it to China with tracking, a cost that exceeded the cost of the brush, roughly $65. Returning it to China is not stated in their advertisement of the product, which is false advertising. It took 5 emails to learn that I could get a 30% refund or I could "give it to a friend." Horrific that they lie in the ad and then are presumtuous about the value of money - just give it away. Do not shop with this company.

This is the second time I’ve ordered from your company. I’m happy with the brush I bought! I now mistakenly ordered 2 instead of one hair dryer. When I realized this after ordering, I immediately emailed requesting refund for 1, heard back from Darwin shortly after, and was told I could expect it within 5-7 days. Excellent customer service!

I purchased the Portable Straightener Brush and after trying it out requested a return. I worked with Marie and was offered two options, partial refund or item of choice of product of equal or lesser value free. I chose the replacement item and Marie responded promptly with details. Good customer service, quick responses.

I lodged a complaint about my Go Brush Pro as it wasn't keeping its charge. Ella handled the matter quickly and efficiently. She kept me updated throughout the entire process until the replacement was shipped. I truly appreciate the care she showed in looking after her customer, along with her excellent communication skills. I truly appreciate the amazing service. Thanks Ella and Flown for your great customer service.

Horrible product and horrible company to do business with.
Don’t waste your time and money on this product. It doesn’t work properly and only in Celsius temperatures. No way to control temperature.

I asked the vendor a question about the product I bought which I should have checked before purchase, the reply was so quick, so pleasant and informative. I will buy more from your site and encourage my friends and family to do so as well. Thank you Judith UK.

Not the great product as advertised all over the place.
When fully charged, barely does two sessions of hair styling. Light plastic product, awkward to hold in hand. Had high hopes for this product but it is just like all the others I have tried while traveling. Not too impressive despite all the hype which by the way, does work as I bought this product.
I will keep looking for something of better quality.

I accidentally ordered the wrong charger, should have been a UK one. One quick message and Darwin corrected it for me within 12 hours.

I ordered one of their products by mistake and immediately contacted customer service. To my surprise, they refunded me in a very timely manner so I could order the correct product. The customer service representative’s name was Carol. She was kind and very easy to work with!

I made a mistake and ordered the curler instead of straightener Placed a message to support and received a quick response from Darwin which was so helpful. Darwin had my order fixed in record time and so important it was stress free.
Thank you Darwin!!
Mary S.

I emailed Flownbeauty (Numoya) about the status of my order and Angel replied. She was very helpful and kind.

Hairbrush is good but not holding its charge. I emailed & asked for a replacement or refund.
It has taken months for a initial response, promise of a new hairbrush which still hasn't arrived.
A recent email once again asking me what I want, another promise of a new brush.
During all this the company rebranded from Nuomya to Flown. Any emails sent bounced back notifying that the email account is full !
This is many many months & im still waiting.
The advisor contacting me has been very friendly & professional. However, it doesn't make up for the very poor service which may be out of her control !

Erica was very helpful and understanding with my refund. Even though there is no customer service number to call the customer service team replies to your emails in a timely manner.

Brooke was able to help me right away n very nice about it. Thank you again Brooke for your help. I appreciate you.

Do not trust this company- 100% money back guarantee my arse, until PayPal becomes involved and all of a sudden they have no more hoops to jump through! Product not fit for purpose on shorter hair, never received a reply from the same person, will try and fob you off against their own return policy!! Just don’t bother