FLX Bike レビュー 

87
TrustScore 5段階評価の3.5

3.7

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5つ星のうち5の評価

This company is great. The product (Babymaker 2) is competitively priced with way above average components. It is lighter and rides better than other pedal assist bikes in its class. User friendly and... もっと見る

5つ星のうち1の評価

Hat seine Crowdfunding Kampagne null im Griff, mittlerweile bald ein Jahr Verspätung und ein unfassbares Chaos beim liefern inkl. plötzlichen horrenden Gebühren die angeblich nicht anfallen sollten. K... もっと見る

企業が回答しました

5つ星のうち5の評価

I love the bike, the quality, the design and the overall concept. FLX takes seriously what they put out there. I sincerely believe the FLX team does their best to deliver what is possible considering... もっと見る

企業が回答しました

5つ星のうち5の評価

The FLX Babymaker is a well built ebike single speed platform that utilizes beautiful colors and trending components. The pro version I ride comes with hydraulic disc brakes and a multi level drive sy... もっと見る

企業が回答しました

企業情報

  1. 自転車屋

当該企業による記述

The aim is simple. We produce high quality, stylish bikes that perform superbly across a multitude of different environments. FLX bikes are designed with cutting edge science, science complete with lab coats and writing strange numbers and letter comb...


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3.7

まあまあ

TrustScore 5段階評価の3.5

87件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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3.7

すべてのレビュー

(87)

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5つ星のうち5の評価

Great Design, Great Support

I love my Trail F5 and have gotten a lot of interest in the design as I ride it around. But I am also lucky to be in the neighborhood and experience wonderful customer support as well. I had some issues with my derailleur, and when I took it in I got a quick turn around and fix for free. The staff was very friendly and helpful, and I walked out with tips on riding, nearby trails, and more. I am very glad I chose FLX for both their products and their awesome team!

2021年10月19日
自発的なレビュー
FLX Bike ロゴ

FLX Bike からの回答

Good afternoon Kenz,

Our main location in San Diego can allow for in person contact with the support team. We are dedicated ebike enthusiasts, who have a passion for riding in all environments, as long as we get a little help from the motor! For those who are local, we welcome all to come and and test out our ebikes as well. If you have any questions regarding your Trail F5, our support team is happy to help.

Have fun!

5つ星のうち4の評価

Babymaker bike

The Babymaker bike is absolutely perfect in the city and on the flat. It handles very well and I'm really happy with the way it rides. The belt to replace the chain is excellent. The remaining mechanical parts are also excellent.
Unfortunately, I have to say that it is very disappointing on the climbs. It can't cope with big gradients and gets to the point where it inexorably stops. I suppose that's the price you pay for an electric bike that, for all intents and purposes, feels like a classic muscle fixie.
Another negative point is the unreliable battery status computer. Sometimes it shows less under load and, unfortunately, I've had it stop even though two seconds earlier it showed two notches. This could have been done better. Also, the charger is a bit too noisy.
However, there are electric city bikes that cost up to 5,000 euros, for example the Coboc Bike. With a fifth of the price you can't expect perfection.
All in all, it's a bike I like and am proud to show others.

2021年10月18日
自発的なレビュー
5つ星のうち5の評価

In love with my Babymaker!

I love my Babymaker!
So does everyone that gives it a test ride! I lead social rides a couple days per week. The Babymaker is awesome for keeping the group at a steady pace. It is also a blast for solo runs! I put a dolla on the Babymaker 2! Looking forward to seeing the new edition!

2021年10月18日
自発的なレビュー
FLX Bike ロゴ

FLX Bike からの回答

Good afternoon D.D.,

It is great to hear that you are organizing group rides, it is community leader like you that make ebiking great! The assist on the Babymaker allows for supporters of all activity levels to keep up with the group. If you have any questions regarding your Babymaker our support staff will gladly assist you.

Ride safe!

5つ星のうち5の評価

FLX Bandit ebike is awesome

I bought the FLX Bandit ebike because of its sleek and cool look. The bike shipped within a couple of hours of my purchase and arrived within a week. The customer service team was able to answer any questions I had and they were also very nice and knowledgeable. My bike has worked flawlessly for a little over a year now and I enjoy riding it in the city. I have had no issues with the ebike and every time I ride it I get stares and compliments about how cool it looks. I would definitely recommend this bike for those who live in a decent size city for the ease of commuting.

2021年10月18日
自発的なレビュー
FLX Bike ロゴ

FLX Bike からの回答

Good afternoon Sanwe,

We are thrilled to hear about you enjoying your Bandit, it is great for commuting. It is a great feeling to be moving past the traffic on an ebike, especially in the city. If you have any support questions regarding your Bandit our support staff is happy to assist you.

Happy commuting!

5つ星のうち4の評価

Here is an honest opinion

Here is an honest opinion. Delivery was slow of my babymaker, but we encountered a global pandemic. Given this, I just accepted things were not going to go smoothly and after this was just happy to receive the bike. Communications got better throughout the campaign as matters improved. I now get a response within a day. The bike looks and rides great. It is what you would pay for and is a sexy, affordable electric bike. If you want more, spend more. My only gripe is the sudden battery drop off when running from mid capacity and I live where there are some monster hills and in the UK, so have a smaller motor. For some reason, I have noticed performance get less over the last 4 months. There is currently no explanation being offered by FLX for this. The bike is fantastic on steady gradients with medium inclines. So if you live in a city or area that suits, you would love a babymaker. I think the FLX team work incredibly hard to deliver on expectations and in a world where everybody is a critic, there needs to be acknowledgement of a company that doesn't give up in the face of adversity and keeps plugging away. Thanks for reading and thanks to the FLX team who deserve recognition for their efforts.

2021年10月14日
自発的なレビュー
FLX Bike ロゴ

FLX Bike からの回答

James, huge thanks for your honest feedback - no doubt there were bumps in the road along the way but we greatly appreciate the recognition in improving Rider Support ticket response times! It looks like we got back to your most recent support ticket earlier this week regarding your extra battery and addressing solutions for the "battery drop off" issue you've encountered, hope this info was helpful! Again, thank you for your kind words - it's a pleasure serving you!
See ya on the road!

5つ星のうち5の評価

Love riding my Babymaker with my Baby

I received my Babymaker a couple of months ago, and I still feel very excited every time I take it for a ride. It was my first time supporting a crowdfund through Indiegogo, but the experience was good and I enjoyed the production updates we received.

Besides the nice frame design, the components are chosen very well. The Gates Belt has the perfect gearing, the Magura brakes have the perfect stopping power, and the motor power is impressive.

I added a child seat, and love riding with my son and see the smile on his face. Looking forward to see what FLX comes up with next!

2021年10月13日
自発的なレビュー
FLX Bike ロゴ

FLX Bike からの回答

Good afternoon T.,

We had decided to use the belt drive for it removes some of the downsides of using a standard chain. Riding with your son sounds like great fun, stories such as yours keeps up pushing for new concepts and designs to improve our supporters experience. If you have any questions regarding your Babymaker, our support staff is happy to assist you.

Ride safe!

5つ星のうち5の評価

Recommended with bright colors

Despite the long wait for shipping due to covid, the bike has been a joy to ride and turns alot of heads. Was nice to have the transparency of the company in showing where builds, shipments, and final deliveries are at. No issues with the quality of the product vs the price point. Would recommend.

2021年10月13日
自発的なレビュー
FLX Bike ロゴ

FLX Bike からの回答

Good afternoon Zac,

We make it a point to keep our supporters up speed with all the processes involving their bikes. We strive for the best quality to price comparison possible. If you have any questions regarding your ebike, our support team will gladly assist you.

Safe riding!

5つ星のうち5の評価

Great products

Great products! The Babymaker runs smooth, quiet and fast, love it!

2021年10月12日
自発的なレビュー
FLX Bike ロゴ

FLX Bike からの回答

Good afternoon Ali,

We are happy to hear the Babymaker fits your needs in an ebike. The design was made to be indistinguishable from a regular road bike other than the pedal assist. If you have any support needs, our support staff is happy to assist you.

Happy riding!

5つ星のうち4の評価

My honest opinion of flx

There was a few issues with flx at the start and mid way through the babymaker campaign. A lack of transparency and covid 19 caused several backers to become irate. This wasn’t an issue for me as I managed to wait the year it took for my bike to be delivered and that served me well as flx had ironed out any remaining issues with the bike. Having physically owned the bike for a good number of months now. I am happy with the bikes overall build quality but a little disappointed with the range. Once the battery dies you are not prepared for the effort it requires to get up a hill. Don’t let these negative points sway you as the bike is of very high build quality and sleek design. Overall I’m very impressed and I’m intrigued to see what future products flx will produce for us. They are not a bad manufacture of bikes and don’t deserve the negativity directed towards them. They, like the rest of the world had to suddenly deal with covid19 and eventually proved themselves as a worthy company to deal with

2021年10月11日
自発的なレビュー
FLX Bike ロゴ

FLX Bike からの回答

Harvey, we appreciate your sincere commentary and trust throughout this process. Although there were some minor setbacks along the way, it is so great to hear the bike has lived up to your expectations! With your feedback and support we are able to make every bike better than the last, keep an eye out for future releases and happy riding!

5つ星のうち5の評価

Raspberry FLX Babymaker

The FLX Babymaker is a well built ebike single speed platform that utilizes beautiful colors and trending components. The pro version I ride comes with hydraulic disc brakes and a multi level drive system. This bike is amazing to look at and thrilling to ride. The electronics are tucked away in the main and bottom tubes making the bike well balanced. When you get on you’ll feel the stability and then as you pedal the motor kicks in and moves you quicker and quicker as you accelerate to about 20+ mph. The average range is 25+ miles. This is a riders bike so get out ride one today.

2021年10月9日
自発的なレビュー
FLX Bike ロゴ

FLX Bike からの回答

Good afternoon Robert,

We are thrilled to hear that your Babymaker fit your aesthetic taste, we put great effort into making it as sleek as possible. Making all the components fit nicely in the frame as well as making the bike balanced was the goal. If you have any questions regarding your Babymaker, our support team will happily assist you.

Safe riding!

5つ星のうち5の評価

Great bike

Great bike. The Babymaker is a kickstarter project so delay was expected, in addition to Covid. But I got the bike, love it. Color's great, size's great (customer support was quick and friendly to help me change the size before delivery). Carbon belt is a new thing for me, but so far, very satisfactory. Now I just wish I have more roads to ride like in California. This is NJ/NYC.

2021年9月25日
自発的なレビュー
FLX Bike ロゴ

FLX Bike からの回答

Good afternoon Timothy,

We use the belt drive due to the ease of maintenance and superb strength. Chains tend to slack over time especially when the electric assist is applied to it, therefore we opted for a belt drive. We are happy that we were able to process the order change quickly and get you the correct size. If you have any queries about your Babymaker, our support staff is happy to assist you.

Happy riding!

5つ星のうち1の評価

Ordered TWO of these bikes in May 2020

I ordered TWO of these bikes in May 2020! I got shipping notifications for them weeks ago but when I try to track the bikes, they say there is no tracking information available. On the 16th of August customer support said they would update me but I've heard nothing from them since. The lack of information is terrible. WHERE ARE OUR BIKES?

2021年9月10日
自発的なレビュー
FLX Bike ロゴ

FLX Bike からの回答

Hey Mark!
We are very sorry to hear you had a less than great experience looking for more information regarding your delivery and we would like to make this right. I have looked into your tickets and am up to speed on your scenario, please keep an eye out for an email as we will be reaching out shortly. Thank you!

5つ星のうち1の評価

Never had worse customer service from…

Never had worse customer service from any company. Ordered it in April still waiting. I was told I would get it June then July then August then September now I can’t even get a response so it may come but I’m not sure. However they are taking money for a new bike even though the ones who paid months ago still haven’t got there’s. That’s what happens when the clown runs the circus.

2021年8月30日
自発的なレビュー
FLX Bike ロゴ

FLX Bike からの回答

Hey Matt,
My name is Darian and I am here to answer all your questions and concerns. When you have the opportunity, you can call FLX Bike and speak to me so we can figure this out. (844) 548-3359

5つ星のうち5の評価

The Babymaker is an awesome ebike!!

The Babymaker is an awesome ebike!!! From the day I tested the Babymaker at FLX shop until I got my own, I am blown away with its features and sleek design. Members of my bike group were also impressed by this ebike compared to their heavier and way more expensive ebikes. Some of my friends didn't even realize that the Babymaker was an ebike because of its stealth design, passing them with little effort particularly on uphill. FLX did a great job with this bike and they have a great staff for support. Overall, I am very satisfied with the Babymaker. If you are in the market for an ebike, look no further and get the Babymaker.

2021年8月21日
自発的なレビュー
FLX Bike ロゴ

FLX Bike からの回答

So glad to hear you're enjoying your ride Noel, if you're ever in the area we do group rides here and there and we'd love for you and your bike group to join! Thank you for your thoughtful and kind review, it means a lot to the team!

5つ星のうち4の評価

Babymaker arrived 2 weeks ago but the…

While I did have frustration from having to wait for parts and then having to return the bike. It has been returned to me and is fully functional. The service department did their job.

2021年8月6日
自発的なレビュー
FLX Bike ロゴ

FLX Bike からの回答

Hey Dennis, your review is very valuable to us. After taking a look at your tickets with the Rider Support Team it appears we troubleshot and diagnosed the issues with your motor and got your serviced Babymaker back to you! We are very sorry about any frustrations with response times as we were down on support staff for a while but your cooperation and patience is greatly appreciated. If you have any further questions or concerns, reach out to our Rider Support Specialist at (844) 548-3359! Happy Riding!

5つ星のうち1の評価

Katastrophe

Hat seine Crowdfunding Kampagne null im Griff, mittlerweile bald ein Jahr Verspätung und ein unfassbares Chaos beim liefern inkl. plötzlichen horrenden Gebühren die angeblich nicht anfallen sollten. Kundendienst super schlecht. Ich weiss bis heute nicht, ob ich irgendwann eines dieser Bikes bekommen werde.

2021年7月23日
FLX Bike ロゴ

FLX Bike からの回答

Hey Rahel,
We are so sorry to hear we fell short of your expectations, there were some factors out of our control that caused unexpected issues but there is no excuse for your experience. You are not the only person who feels this way and we hope we can make it right (besides delivery of your bike of course)! Please keep an eye out for an email from FLX!

5つ星のうち1の評価

Very poor product quality, lack of support on faults

Delivery after more than 1 year.
Faulty parts: Bike computer defaults to "ERROR"
Missing parts: Charger cable doesn't fit bike.
Misaligned parts: Handle bar mount and other parts aren't aligned properly, looks really ugly.
Non-fitting parts: Accessories like the bell have a diameter that doesn't fit the handle bar.
Bad fit and finish: poor paint job.

Understanding this is a kickstarter campaign, this is probably my own fault. Never ever again though.

2021年7月23日
自発的なレビュー
5つ星のうち2の評価

Don't trust FLX

Don't trust FLX
I had a long and difficult attempt to buy a bicycle from FLX. Beyond the standard shipping delays there were promises that the bicycle I'd ordered would be in a particular shipment, then mysteriously it was not. There were promises that the courier company would deliver by a date and then there was an unexplained problem, and then when I said I'd asked the credit card company for a chargeback, FLX accused me of trying to steal from them. I'd do nothing of the sort, and expected to refuse the delivery after the chargeback. Still, I did a chargeback, the bank was magnificent and I got reimbursed in two days.
Glad to have no more to do with FLX.

2021年6月14日
5つ星のうち1の評価

Trusted them in the Babymaker campaign…

Trusted them in the Babymaker campaign on Indiegogo. After a while I started to understand they had no idea on how the bike's being produced. They had zero quality control. They had zero customer service. They had zero respect for customers outside USA, mainly EU customers.
People who never had or knew e-bikes will find it amazing (if they get it).
People who knows bikes and e-bikes will find it average or even below average bike.

The pandemic affected us all. Let's not make it an eternal excuse for lack of professionalism.

Got a chargeback.
I'm now very happy.
Everybody makes mistakes.
Trusting FLX was surely one of my biggest...

2021年5月22日
自発的なレビュー
FLX Bike ロゴ

FLX Bike からの回答

Hey Pedro,
Please refrain from posting false information about our company - especially months after you already left a 1 star review here, and your pre-order was refunded.

1. We've shipped over 8000 Babymakers to happy riders in 30 countries (through a pandemic). To date 94% of Babymaker pre-orders have been delivered worldwide and 99% of US orders.

2. We have full time quality control staff in the 3 factories Babymakers are produced.

3. All 4 of your support requests received prompt responses from the rider support team. The rider support team works tirelessly and will move mountains to serve our riders. In the past 30 days alone, the team has resolved 2214/2294 support requests.

4. We have nothing but respect for our customers, regardless of location. Europe has taken slightly longer to complete deliveries (currently 74% delivered) because Spanish customs has taken quite a bit longer to clear containers through port. This is something that is unfortunately out of our control. The only reason we produce the Babymaker IN Europe for European customers - is to save them from hefty Anti-Dumping taxes on imported e-bikes. It costs us a tremendous amount more to build them there - but we do it FOR our EU customers - to save them money!

Rob Rast,
President, FLX Bike

5つ星のうち1の評価

Seit einem Jahr nur vertrösrungen…

Seit einem Jahr nur vertrösrungen Standart antwort WE Work hard es werden heute noch Bikes Angeboten mit einem möglichen Leitertermin für Juli dies ist jetzt schon absehbar unmöglich zu halten warte heute noch auf mein Bike vom letzten Juli jeden Monat wird es weiter aufgeschoben nicht zu empfehlen.
So Update 9 Monate nach meiner letzten Bewertung immer noch kein Fahrrad mehrmals leere fullfilment Aussagen und 1000 ausreden aber kein Fahrrad jede Wette das ich das bestellte Fahrrad von 2020 Juni definitiv nicht 2021 bekommen werde.
Finger weg von FLX !!!!!!fällt nicht auf die Propaganda rein!

2021年4月28日
自発的なレビュー

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