Flair Airlines レビュー 725

Arrogant staff, too many delays, worst customer service.

The absolute worst airline and most unprofessional customer service I ever received. My partner and myself were scheduled to be passengers on Flair airlines flight f8 656 from Halifax to Toronto. We arrived to the airport at 7:00Am as boarding was set for 9:30. After the flight was canceled we did not exit the airport until 9:00pm.

This was 13 hours of the worse travel experiences we have each had. Not only was the flight non existent, but the sheer number of gate changes and delays was unneeded, bridging close to 10 gate changes and 7 delays. Toronto Pearson is not a small airport. And instead of tying to "regroup" and gain your bearings as an airline you continued to try and push through your difficulties with no success. Making every delay less than an hour apart and with constant change in gates we basically spent the whole 13 hours running across the airport in hopes of boarding. We were given 14$ for a small lunch, which given airport pricing is not very much but stretched across 13 hours is not sufficient. The agent at the desk was not helpful in the slightest as her knowledge and information was limited leaving everyone in the dark. The one time she did go in depth about the status of our flight she had mentioned that they were waiting on the captain, mind you this was 7 hours into delays which seemed like an adequate time for them to sort out staffing. Finally the flight was canceled, in some cases it was the eventuality we were all hoping for as we could finally access our baggage and leave the airport. We did hope to fly out to Halifax the next day, but the icing on the cake was the flight the next day also didn't fly out. A small blessing, but still another days wages gone. What was supposed to be a total of 5 maybe 6 hours of travel time between baggage, security and the flight turned into 53 of emotional and physical distress.

We received an email that accommodations and food for the delay would be paid for so we decided to uber home to my family in Whitby (30-40mins) for a total of $160 both ways and came back to our flight two days later. Flash forward 4 months later and several disregarded emails. I never once got a response from flair regarding my disruption claim, on top of that I called multiple times and spent hours on the phone to resolve this issue. According to their representative it was a safety issue and no additional compensation will be issued contrary from what we were told on the day of the flight being a staffing issue, basically trying to avoid any payment as they are too cheap. We also checked, all domestic flair flights TO OTHER DESTINATIONS were overbooked, delayed for the next two days but they were all safety right? Not to mention the two whole days that you made us stay in Toronto, all those other days were not available to book due to safety as well right? We were talking to other passengers and they mention that this was their third attempt at flying out (3 days of delays) and we considered ourselves fortunate. By this point just reimburse my cost for the Uber... NOPE transportation does not fall under valid compensation. You will either walk to your hotel in -20 weather at 10pm to save your money or pay out of pocket for your taxi. Apparently I can also spend $300 a night at the Fairmont and $50 at The Keg every meal, but the $160 on transportation is to much for Flair, and that's if they respond back in a reasonable time or even live up to their word, cause in my mind they try to cut you at every corner. Finally I tried to escalate it to a supervisor or manager and they wont take any calls if a resolution has been applied to you case file.

In conclusion I've learned my lesson. Pay the extra $100 and go with a different airline, that's what I will be telling all my family and friends and hope that's the one thing any of you take away from this.

I had accidentally clicked on the wrong date. I wanted to fly out on a Sunday and chose the 26th instead of the 19th. As soon as I completed the transaction and was reviewing my ticket, I realized my error and immediately called customer support. With in 45 min of my honest mistake Flair Airlines said too bad and had to pay a change fee and extras which was more costly then my original ticket. I will never fly with this poor customer servicing company again and make sure to let my interactions be known how poor this company really is. NEVER USE THIS AIRLINE!!! Bankruptcy for this company will be well received.

They have gotten rude, and extremely ridiculous with baggage. My bag fit, tightly, but it fit. They still made me pay $108 to upgrade. And I am not the only one this happened to on this flight. There is not a happy customer in sight in this flight. Also, the staff is obviously miserable and they take it out on the customers. I am done flying flair. This is my third experience like this in my last 3 flights.

I would highly recommend avoiding Flair Airlines at all costs as like others, I have experienced the indecency of their support services.

I was flying with my elderly parents who were visiting from New Zealand and they paid for a checked bag. They boarded the plane ahead of me and I was carrying the already tagged bag for me. A worker, Ivan (YVR) refused to let me on the plan given the bag was not attributed to me, and refused to get my Dad to confirm the bag was his. He said he had no way of validating my Dad had not snuck on a second bag, despite the lady who checked us in being in the vicinity and saying that we had no extra bags.

At this point, being frustrated I resigned to paying, but had only an AMEX physical card and a Visa on Apple Pay. They refused both methods and Ivan was happy to let me miss the plane. At some point, my parents were called out given they had important documents in the bags and asked if they could pay, to which Ivan said no, despite other workers asking Ivan to let me on.

It was only when my parents went back to the plane hysterical and the pilot came out to advocate for me, I was allowed to board the plane. Multiple members of staff apologised to me on the plane for this experience, and although I was appreciated, I would not have made it on the plane if I was not travelling with my parents who were able to escalate this situation to the on-flight staff.

Ivan’s behaviour was completely unacceptable and he showed a willingness to bully, seperate a travelling family and important documents my travelling parents were dependant on from them, despite them easily being able to check in their system the bag was paid for. There was no empathy from the fall out that would have been caused by me missing this flight.

Based on other reviews, things will go well with Flair if there is no trouble, but the second the situation becomes even 1% complicated, they will do everything to extract more money from the situation at your expense. This will never be worth it and I highly recommend spending your dollars elsewhere

If I could give -10000 stars I would. I feel sorry for the poor employees who have to put up with a poor culture. They advertise low cost flights but they get you with making you pay $95 to carry on even a regular sized purse. DO NOT WASTE YOUR MONEY and more importantly YOUR SANITY with this crappy airline.

cannot really expect more from a low cost domestic airline. At least my flight was not delayed or cancelled this time

So, they are moving couples away so you pay extra. One guy besides me paid to sit beside her wife, then they moved the wife again so now they are paying for her. How do you call this?

Flight from Toronto to Cancun. Beware of this company. While the tickets are slightly cheaper, I was scammed during boarding telling me that my carry on has to be checked in. I bought the carry on package already and they would not allow me to board without paying extra. I paid an extra 122 CAD. I made a complaint about having to pay the carry on option while also paying for the check in luggage. Made a complaint but rep just said we trust the decision of their employees and will not refund either check in or carry on fees. Never again will I book with this company. Pay the extra with other companies to avoid last minute stress and being scammed.

As a business traveler who has taken thousands of flights, I can say it’s almost funny how bad Flair Airlines is; it feels like they’re actively trying to be this terrible. Do yourself a favor: don’t book a trip with this nearly bankrupt airline. There’s a reason they’re in that position, so think twice. You might assume there’s room for competition since Canadian airlines aren’t great, but Flair Airlines is so bad that they somehow manage to fail even in that context.
I’ve never seen a boarding process like Flair’s. They don’t even have enough money to buy microphones so passengers can hear boarding announcements (and then they blame the airports 😃), nor do they bother updating the airport screens with flight statuses. Basically, you’re left figuring out for yourself when the flight is leaving, while nobody is boarding the plane (for obvious reasons).

I had an extremely frustrating experience flying with Flair Airlines from Toronto Pearson to Abbotsford. My personal backpack was measured and accepted at check-in, but after purchasing duty-free items and adding them to my backpack, I was suddenly told at the boarding gate that it was oversized.
Despite my explanation that it had been approved earlier and that the increase in size was due to duty-free purchases, the staff member ignored my explanation, insisted I re-measure it, and demanded I pay a $100 fee or risk being denied boarding for myself and my family.
The staff member’s rude, dismissive, and unprofessional behavior made an already stressful situation much worse. The policy regarding duty-free items and personal backpack limits is unclear, and enforcement is inconsistent and unfair.
I felt pressured, embarrassed, and completely unsupported as a passenger. This was one of the worst airline experiences I’ve had, and I would strongly caution others about flying with Flair Airlines. The company urgently needs to clarify its policies and train staff to treat passengers respectfully.

We paid for assigned seating and our flight was cancelled. On a re-scheduled flight, we paid again and the flight was moved. Flair refunded only one of the two payments stating their policy is to only refund one item of a booking. After several attempts, we now have to raise this with the transportation authority and / or credit card dispute as we paid for a seat that we did not receive. They have made no attempts on refunding us and stating their policy of only one refund per booking. This has been more than frustrating. Please don't use this airline, because if things go wrong you will not get you money back or even a credit. It's disgusting behaviour from a so-called professional organization. How is this airline still in business? Maybe because they steal money from the consumer.

Makes you try to fit your "free" carry-on in a tiny box (I had a standard backpack) and will charge you 100+ if it doesn't. Predatory

CAN'T GIVE 1 START EITHER.
I had an extremely disappointing experience with Flair Airlines. From start to finish, the service was frustrating and poorly managed. The flight was delayed for 3 - 4 hours with very little communication from the staff about what was happening. When updates were finally given, they were vague and unhelpful. When I contacted customer support regarding compensation, I was told that, according to their policy, refunds are not provided for delays. While I understand that policies exist, it felt extremely frustrating as a passenger to receive no form of compensation or support despite the significant delay.
Because of the delay, I arrived at my destination much later than expected and was unable to pick up my rental car since the rental office had already closed by the time I reached the location. This created additional stress and unexpected expenses as I had to find alternative transportation and arrangements.

My experience with Flair Airlines was very disappointing. I was charged $140 just because my first and last name were reversed, even though it was a simple mistake. The airline was not flexible and did not provide helpful customer service. I understand low-cost airlines have extra fees, but this felt excessive. I would not recommend this airline.

I would not trust this airline. They are scammers.

I was Denied boarding at the aircraft door after being fully processed through check-in, security, and the gate. I was told to check in my bag, paid for it, and was allowed all the way to the plane before being turned away at the last moment.

During the interaction, one staff member used inappropriate language, including profanity, and another returned my credit card by dropping it onto the floor instead of handing it back.

No clear explanation was given, and they are refusing to issue any refund. Customer service has been difficult to deal with and unhelpful.

Taking a passenger’s money and denying them at the last moment with no resolution is unacceptable.

Worst Airline Experience.

Charged me 145$ for adding my second last name to the ticket and this after checking in without a problem.

They don’t even offer you water during the flight.

if I could rate less than one star I would. Flair Airlines actively tries to make their customers (the exact same customers who keep them open BTW) pay more in time and money than any other airline WHILE providing a terrible service. I will NEVER fly Flair again. amongst things like paying over $80 dollars for a carryon bag, PLUS $100 dollars for a checked bag, we waited over 50 minutes just to complete a check in (that we had already done online to avoid paying $34 dollars in person). we made it through security faster than doing the check in. I swear this airline is actively trying to reach a one star rating on every review platform, they are very close it or already.

will never fly flair airlines again, I truly hope they close and loose all the money they actively steal from people.

Poor customer service. They sell everything small backpack doesn’t count, they sell seats with same last name. System gives families different seats to make people pay money.

Their business model seems to be based around scamming you on fees. Their prices on their website are DOUBLE what travel sites advertise.
If you try to cancel a flight (even within an hour of purchase) they will tell you they can't do it because the cost of the refund is more than the ticket. (something that should cost $0 since it's all online and not handled by a real person)
TERRIBLE AIRLINE.