WestJet レビュー 1,361

When I checked in 24 hours before my flight I also paid for a checked bag. Shortly after checking in I realized I did not need to check a bag. I called customer service requesting that my checked bag be canceled and the fee refunded.
I was told that because my flight was scheduled for less than 24 hours (it was about 23 and 1/2 hours before leaving) that I could not cancel the bag check and consequently there would be no refund.
Seems like a simple request but the response feels like a money grab.

You would think that customer service would try to accommodate the rewards members. I think the Westjet rewards and their credit cards are a joke. This airline used to be the best Canadian airline 10 years ago and now it’s just another mediocre airline.

On flight 2195 from Cancun Mexico ton Victoria B.C., my wife and I were in Premium seats in row 3.
The young man who served us was Arvic Agda.
He had a pleasant smile and manner, but what impressed us even more was that his manner and communication with other staff and other customers was exceptionally friendly. He was a credit to WestJet, and of you promote him to a supervisory or training position it will improve customer satisfaction by having other cabin crew learn his people skills. I am an 88 year old retired businessman who has extensive HR experience, and I would hire Mr. Agda in a heartbeat!

I can’t say anything bad about my experience today. The plane left late because an airport related issue but the crew made all the difference. There was this guy helping everyone to get into their seats and finding a good place for the luggage. Almost at the end of the flight I felt bad and Lori (flight attendant) and him went above and beyond to help me and there were checking on me all the rest of the trip. I am very grateful with them and I will for sure flight again with WestJet.

Voyage à 12 000$ pour 3 personnes 1 semaine à Punta Cana. 145$ pour les sièges 5a-b-c. Ils nous ont redirigés par texto la veille du départ vers Air Transat qui partait 6h30 plus tard dans l'après-midi. Arrivée à l'hôtel à 22h00 le soir au lieu de 2h l'après-midi. 1 journée perdue, non ? Refus de nous dédommager car le retard serait dû à un entretien imprévu de l'appareil pour raison de sécurité. Savez-vous quoi ? Le vol qu'on devait prendre est parti à l'heure prévue (8h00). Pas de retard. Pas d'entretien imprévu. De toute évidence, on était de trop et ils nous ont déplacés sous de faux prétextes. Non seulement cette compagnie trompe ses clients pour s'enrichir, elle nous oblige à se battre pour récupérer les compensations prévues par la Loi. Cela fait 2 couches d'épaisseur de fourrage de clients... Ils sont mal tombés. Je suis avocat. Je les poursuis pour 15 000$. Je vous tiens au courant. Mais Westjet c'était la 1ère et dernière fois. Checkez ben, il paraît qu'ils règlent en exigeant une clause de non-divulgation. Ils voudront donc fermer ma gueule pour pouvoir continuer à fourrer tout le monde qui sait pas... Clisse le monde, on est-tu rendus à accepter ça sans rien dire ?

My experience with WestJet was, without exaggeration, one of the worst I’ve ever had while traveling.

My flight was delayed at origin, which caused me to miss my connection at my destination. From that moment on, the situation was completely mishandled by the airline.

I was sent to a hotel, but they only covered a few hours (from 1:00 a.m. until noon the next day), even though my rebooked flight was not scheduled to depart until 11:00 p.m. That left me stranded for most of the day without proper assistance, and I was forced to pay out of pocket for the additional stay.

To make matters worse, my return flight was later canceled without any clear explanation or support. To this day, I have not received any response regarding my refund.

As a result, I had to purchase a new ticket with another airline just to be able to return.

This level of service is unacceptable. Poor communication, lack of responsibility, and zero customer care.

I strongly advise others to avoid flying with WestJet.

I would rate it zero if there was an option. We did a trip and westjet delays cost us 2 days from our destination adding so many extra costs and inconveniences. Westjet was the only airline to have delays and issues. Horrible service.

Pire expérience de toute ma vie en terme de service client.
Désagréable et condescendant. La compagnie a mis en place une option ultra basic pour les petits budgets, ce qui aurait pu être une innovée mais c’est dommage que ce soit devenu un mode de discrimination par le personnel.
Vous avez un billet et l’avez payé mais on vous traite et vous parle comme si vous n’étiez pas client.

Canceled are flight because we were "being ride" when we were not. We had a hard time getting are luggage checked in and with low foot traffic in the area they asked us to move are luggage and we did but they kept asking with low foot traffic in the area and we did and once it got all settled they said are flight was canceled because we were being "rude" even thought we were doing what they asked.

My friends and family will here about this and we will never fly WestJet again

10 of us arriving at 11pm at the Calgary boarding on time only to be refused boarding due to their overbooking. The WJ staff were openly aruging with each other with one in tears. Then to add insult to injury we had to pay for our overnight accomidation and meals. The staff we were told to speak with were just rude and did not accept any responsibility. Can NOT recoment this flight company.

im just saying without wasting one more minute of my time,please dont fly with this airline,just dont.

WestJet is predatory and a horrible airline to book with. We had several gift cards and WestJet rewards points to use for booking our flights and the giftcards cannot be combined together and only 2 forms of payment are allowed to be used per ticket. Which is awful because we received these from family as wedding gifts and its people good money basically rendered useless.

My biggest issue is that we are travelling with our 15 month old and I wanted to purchase a seat for him rather than have him sit on my lap, mainly due to the fact I am a terribly anxious flyer and I feel safer having him in his own seat. You cannot book this online, and you are required to call to book which, when you do WestJet CHARGES you a service fee which varies in price depending on the level of seat fare you book (Econo, EconoFlex etc). Not to mention, this booking took me an hour and a half to complete over the phone when I could have been done within minutes had they let me complete this purchase online. I also had asked the man on the phone to select my seats for me as I had paid for them already and he ignored my request and told me to do it online.

The following day, I went to select seats online and I got a notice saying online seat selections are not allowed until 24 hours before my flight which again as an anxious flyer travelling with a baby I wanted to ensure we had seats together with my husband. I joined a chat with a representative, and was put in an hour long queue before getting to talk with someone.

Finally when I was able to chat with someone, they informed me the booking was done incorrectly and my infant was booked as a child. This issue took over an hour to fix. The representative did fix the issue but then told me there were no seats available together for my son to sit rear facing in his seat which was never disclosed to me when I was booking over the phone as once again I was completely ignored when I tried to select seats at the time of booking. When I finally said just book regular seats together I would do forward facing, the customer representative just completely ended the chat without selecting our seats so I had to rejoin the wait. The whole process was completely and unnecessarily stressful and a waste of time.

WestJet your website is awful, your customer service is subpar and I will no longer be flying with you.

What does one do when they feel that they have been misled, deceived or lied to by a corporation and especially when one has paid the corporation for a service. Some of us quietly walk away and avoid the negative energy associated with holding bullies, abusers, deceivers and incompetents to account. Unfortunately, that non-action is a signal to the offender that their tactics are effective. To date, I have been that customer that has moved on from the disappointments, abuses and substandard performance I’ve experienced when patronizing WestJet. I’ve now reached the limit of my ability to excuse this company. I realize that it is time for me to voice my truth.

People use internet forums and social media to share the details of their experiences, usually negative, when flying Westjet. Several of these forums provide an opportunity to rate WestJet and often the customers state that they would give them a zero or even a negative rating if it were allowed. When reading these accounts, it becomes apparent that patterns exist. I’m sure that people are taking the time to share their experience for 2 reasons. They are hoping that others will see their message and heed the warning because they don’t want other people to experience the difficulties that they have had to endure. In addition, I expect that like me they are hoping that WestJet will take the time to read their message and realize that they have failed their customers and will make efforts to do better. Unfortunately, it’s my feeling that WestJet doesn’t care that we had a traumatic experience under their care and they likely don’t read any of these accounts. A recent article by the CBC’s Go Public goes even further and provides examples whereby WestJet intentionally deceives customers about the reasons for flight cancellations and blames the issues on safety rather than on the true reason which, in these cases, is a business decision. Not mentioned in this Go Public story is another apparent tactic used by WestJet to cancel flights, which is to blame the cancellation on weather even though other flights (including WestJet flights) are landing and departing the airport, which WestJet indicated has inclement weather. These cancellations appear to be due to either lack of crew or a business decision to cancel an under sold flight. Further, obtaining information from WestJet regarding a disruption is extremely difficult, bordering on impossible. It seems reasonable that the opaque communication is due to dishonesty. Further, if it were true that the weather was actually the problem then why did they wait until boarding time to announce the cancellation when the weather cleared 12 hours earlier. The boarding lounge was virtually empty of passengers and it was midnight and WestJet cancelled the flight and told passengers to make a claim on their credit card's insurance for compensation. There were no food vouchers, no hotel chits, no inclement weather.

There was a time, years ago, when WestJet was a trusted carrier with a loyal customer base. It is no longer that company. A change of ownership has ushered in a new business model. Reputation, trust and service do not appear to be integral components of the current WestJet business model. Customers regularly post complaints of rude service by WestJet employees, cancelled flights for questionable reasons likely to avoid paying compensation, tardy service, destructive baggage handling, poor or nonexistent customer service and poor or nonexistent communication when issues arise and especially so when flights are cancelled. There is an old adage in business that one ought not to do business with one that cannot be trusted. The evidence against trusting WestJet is significant. Ignore these warnings at your peril.

If, like myself, you too are a data point in this company's abuse of customers then consider making a complaint to the consumer protection branch of the Canadian aviation industry. Providing them evidence of the dishonesty, disregard and contempt this company has for the consumers is the only way the regulator can oversee consumer protection from these shameful business practices.

Worst customer service and unhelpful. It was an oversight, I was suppose to depart from one airport, the morning I was leaving I realized my mistake. There was no time to get to the airport to make my flight, so I detoured via ferry to get to my connecting flight at another airport. Arrived 2 hours before flight only to be told I couldn’t board b/c I missed my initial flight my ticket was canceled.This was info I never had, regardless, I made it to my connecting flight with hours before boarding they would not let me board, so my plane left, with my seat empty and paid. Wtf? Why couldn’t I just get on the flight? They offered no help, no refund, just told me I’d have to book another flight. I was stranded. I had no choice but to buy another ticket. This is the worst customer service I’ve ever experienced. On the phone they were short, curt and offered no help, no understanding, no apology even??
Will never fly with them again or recommend them.

We have taken 7 WestJet flights within a calendar year to support a local business. Our flights have been delayed 7/7. With a minimum of 4 hours up to 42 hours. I don’t think I can condone or endorse using this airline anymore

I think if you are gonna spend money on a flight. Spend it at a airline that offered comfort. I am 6 foot 5 and couldn't even sit in my seat. A 5 hour flight shouldn't be pain full. I am currently trying to find another airline to use for my way home because Frankly flying 1000 to be in pain isn't worth it. Staff was awesome. But honestly not being able to sit for 5 hours takes away and star thay could of been made. Bottom line fly better airlines. West jet is to corrupt and to greed that they really don't care about the people who put the food on there table. They cant even deny it by the greedy act of adding more seats when in return should of removed before even adding. NEVER fly here again. This flight will for ever stay in my brain

Wir sind Economy geflogen mit 5 Personen und der hin Flug war in Ordnung ( 4 Stunden Flug ) der Rückflug 5 Tage später war der größte Reinfall der Flug solte um 18 Uhr gehen und um 8 Uhr morgen würde der Pflug eine Stunde verschoben und nochmal eine Stunde später wurde er nochmal eine Stunde verschoben und nochmal eine Stunde später wurde der Flug abgesagt und an den nächsten Tag 8 Uhr morgen verschoben sie waren aber bereit uns ein Hotel zu buchen zum übernachten

Pay the compensation that you are legally required to pay.stop using the fake unscheduled maintenance line to avoid it.
I will get it eventually but you are making me jump through hoops to get it.
Honor your commitment

The ground staff at Saskatoon were insolence & also not ready to accommodate any requests & overcharged the carry on luggage ($72), for the same luggage I just paid $52 from Toronto to Saskatoon on Porter airlines.
The ground staff needs to go under hospitality training as how to behave with the passengers.

The whole leg room issue is really evil of WJ. Amazing how their greed got them to buy into their own BS.
Trust is.... Gone!