Frontier Airlines レビュー 1,501

Flight to Denver from Phoenix and on to Wash DC/Reagan. First, sheer price gouging to charge for a carry on bag. It’s one thing to pass some costs of inflation and fuel costs on to a customer for the same quality service, but quite another to raise prices for LESS quality.

TSA precheck did not work, wasting time spent checking in digitally from home.

My husband and I not seated together, Not even close! This caused issues with boarding because the Frontier app is so poorly designed and lacking critical functionality that we couldn’t transfer my pass from his phone to mine.

App is not optimized for iphone! copy is jumbled and illegible. Have to create a login to find flight which is not required on American or other airlines. I will not fly this airline again, and all this before we even board which makes me very nervous.

I rarely write reviews like this, but what I experienced with Frontier Airlines was beyond unacceptable—it was infuriating.

I booked a red-eye flight from Las Vegas to Cleveland (departing around 11:59 PM on March 27) specifically to get home for my mother’s funeral. This was not a casual trip—it was deeply personal and time-sensitive. Frontier offered a direct flight that fit perfectly, and I trusted them to get me there.

After checking out of my hotel and heading to the airport, I received an email around 7:00 PM that the flight was canceled. Not delayed. Not rebooked. No attempt to provide an alternative that same night—just canceled. Their only “solution” was a refund or flight credit. A flight credit? Why would I ever choose Frontier again after this experience?

Because of their failure, I was forced to scramble at the last minute:
• $325 for an unexpected hotel stay in Las Vegas
• $145 for a non-refundable hotel in Cleveland I couldn’t use
• $290 for a last-minute replacement flight the next day

And worst of all—I missed my mother’s funeral.

Let that sink in. Because Frontier couldn’t fulfill a basic commitment—getting a passenger from point A to point B—I missed saying goodbye to my 84-year-old mother.

To make matters worse, there was no meaningful customer support. No live assistance. No accountability—just an automated message and a dead end.

Before posting this review, I even tried contacting their customer service chat. There was no live agent available. Eventually, they cited “weather” as the reason for the cancellation—yet no other airlines appeared to be impacted that night. When I asked for specifics, such as the exact METAR or operational restriction that directly affected this flight (not vague upstream or network issues), I received no response. The did offer me a $15 voucher, YAHOO, I declined it! What an insult!

The reality is, Frontier appears to operate so lean that any disruption earlier in the day can cascade into late-night cancellations, leaving flights like mine—and passengers like me—completely stranded.

Because I trusted Frontier Airlines, I incurred hundreds of dollars in unexpected expenses and missed one of the most important moments of my life.

This was my first experience flying Frontier—and it will absolutely be my last.

If you’re considering flying Frontier, understand this: when things go wrong, you are completely on your own.

Unfortunately, wealthy companies like Frontier do not care about the less fortunate. A trip that I spent months working to afford for my children was ruined by them (Frontier) when they canceled my tickets just 3 hours and 40 minutes before boarding. My heart broke into pieces seeing the sadness of my children.

Never flying them again. Atlanta airport staff the cause.

Never mind the fact that I paid the same amount to fly them vs United in the first place for Music Week in Miami, the exorbitant bag fees, no wifi nor inflight entertainment for 8+ hrs of flying. Nor that I paid a premium on both legs for a seat halfway down the aircraft.

Never mind that the initial flight was late and that their app doesn't actually give live updates such as 'boarding' or tell you what time the gate actually closes;

Yesterday when I turned up to the gate one minute BEFORE they close their flight, the four women including their supervisor at the gate smugly looked at me and told me I was too late, the flight was closed.

Never mind that all the other airlines do a 15 min window (theirs is I found out 20 mins) closing. I looked up at the display on the TV and pointed out that I was within the closing deadline by one minute. They told me 'That's Delta's clock, not ours'. It wasn't Delta's clock, it was the airports clock, my own iphone which is all (via the internet) timed perfectly to the GMT - it's not possible that the screen was wrong and they were right. THEY CLOSED THE GATE ONE MINUTE EARLY. PERIOD.

I believe they were actually doing the paperwork there and then to close the flight and hadn't actually closed it, but they told me it was closed. I worked in the airline industry, so I know what happens when you close a flight. I know that it is irreversible, but at the same time I they could and should have let me on the plane.

So, with that in mind, I asked them what they could do for me. The 'supervisor' asked me for my booking code, I thought she was going to try and do something to help me, but no, she was typing in her system, it turns out all she was doing was typing in a cover your as$ message saying that I got to the gate too late and she was marking me as a no-show, which would mean it would be MORE expensive for me to re-route.

After this, and actually later than the twenty minutes, a multiple of people turned up, and again they were all smug and smiling and almost like laughing at all of us.

I called Customer Service, they told me that bc this was halfway through my journey (from Miami to SF), there was nothing they could do to reroute me. Even though I explained the situation.

I called customer service and I requested that they tell me exactly from their logs what time the flight was closed. They lied to me, told me that it was the one minute later (after trying to deflect and patronize me and telling me stupid things like what time check in closed, and what time the aircraft took off).

Despite lying to me about the flight closing time, they did offer me a lousy $75 credit and then told me to go back to the gate staff and see if they would be willing, at their discretion, to book me another flight. Of course they were going to charge me, it was the same mean girls after all. It was going to take me more than 24hrs to get home with any of their solutions, forcing me to overlay in a hotel somewhere at my expense and they were going to charge me on top.

Of course, I simply opened up my Google flights, and booked the next direct United flight home for $600. At least I got wifi and in flight entertainment, and an app that tells me what time the flight closes and gives me status updates. I later bumped into other displaced passengers on the United flight who agreed to boycott Frontier airlines for as long as they lived. I wonder how many other people day after day boycott Frontier bc of incidents like this.

At this point, I refuse to fly Frontier Airlines ever again.

The attitude of their staff was despicable, particularly because they closed the flight one minute early. Especially the supervisor. I was very civil but firm.

Let alone the fact that their computer systems are so inadequate that they can't tell you when their flight is boarding. They can't inform you properly of delays, and definitely don't tell you when the flight's close beforehand, and the fact that its at least 5 mins earlier than the other airlines.

Given how much I fly, they just lost tens of thousands of dollars in my business forever. I don't care if I have to take an indirect flight. I don't care if it costs me more. I don't care if I have to drive. I am never flying Frontier Airlines ever again. I also boycotted Ryanair many years ago in Europe. Never flew them again either. I know I'm not alone. All the other people I ran into on the United flight told me the same thing.

If only their staff had been a little bit accommodating, a little bit empathetic, and not a complete bunch of a-holes.

We were a group of multiple (2) flyers who checked in and were never assigned a seat. We were told they assign seats at the ticket counter before the flight. Of course, when we approached the lady there, she said no, no, those are assigned when we board. We were scheduled to pre board, mind you, and got pulled from the line and we weren't allowed to board until the very end. So pre board was written on my pass, but no seat. The same lady then makes us wait until the entire flight is boarded before we can get a seat. We are all military, one with an injury no less. maybe they dont actually appreciate the military members. Or maybe the employees just dont care about customers.

Worst experience ever with an airline. Will never use it again.

Despite arriving nearly three hours before departure, I was forced to wait for hours at the check-in counter before being assisted. When it was finally my turn, the agent was discourteous and unprofessional. I was incorrectly told that my checked baggage was 11 pounds overweight, while a connecting airline later confirmed it was only 2 pounds.

When I politely asked to rearrange items in my suitcase to meet the allowance, I was refused on the basis that check-in was about to close. I was then told that if I did not pay the surcharge immediately, I would miss my flight. Under these circumstances, I felt subjected to undue pressure that closely resembled blackmail, as I was given no reasonable alternative but to comply.

This situation, combined with the long wait caused by the airline, resulted in me being charged over $70 in what I believe to be unjustified fees. Overall, I felt poorly treated and taken advantage of.

They now refuse any claim regarding that saying that I should have done a dispute and a scene in the check in for it to be valid ???

The worst flight ever:
First, the flight attendants didn’t treat passengers well at all.
Second, they charged me $100 for my backpack — on the flight to Las Vegas it was considered a personal item, but on the return flight to Atlanta and then to Houston it suddenly became a carry-on.

Absolute scammery. I’ll never fly this scam of an airline again. They charge you for every single possible thing they can, including if you select a middle seat. I was charged $70 for my carry on. Companies like this are what’s wrong with the world these days. Negative stars if I could give it.

If I could give zero stars I would.
We've had the worst experience with Frontier and will definitely never attempt to fly with them again. They canceled (not rescheduled) an outbound flight due to weather causing us to miss our entire vacation. Customer service is horrendous. It's taken me days to have them send me the reason for the flight cancellation so I can turn it in for travel insurance.

Cons: Frontier seats are uncomfortable. If you're flying for a short 2 to 3 hour flight, they are well worth it. Anything over may be unbearable in the seats. I am 5'9 in height, and it was quite snug in my seat. My 12 year old son even said that the seats were uncomfortable.
The customer service agents at the gates have not been the best, but on the plane, they are great.
I had two separate flights that needed to be rebooked for whatever reason. Though annoying, Frontier did make up for it with future travel credits.

Pros: The actual flights are smooth, and have not made me feel unsafe while in the air or anything like that.
If a flight has to be cancelled or rebooked for any reason, Frontier makes sure that they make it up to you with travel vouchers.
I appreciate them for that!
The flight attendants are always helpful, smiling and nice.
The price is the biggest PRO! For shorter flights, I definitely recommend Frontier.

My beloved fiancé had scheduled a round trip to come see me from Kansas City, Missouri to Salt Lake City, Utah. She had a 2 hour layover in Phoenix, Arizona. While waiting at the exact gate that was for Frontier Airline's she missed her flight. No second calls like they usually announce over the intercom to make sure no one misses their flight. Now when she had figured out what was going on, they would not let her board the plane even though the plane was still there and not scheduled to leave for another 45 minutes. Upon calling customer service they were extra pushy and rude and wanted her to pay almost $900 for a one way trip to SLC from PHX. Then once they realized they messed up they offered a free flight but she would have had to deal with a 5 hour layover in Colorado. Really unprofessional service. My fiancé ended up driving 10 hours to come see me. If that’s not dedication then I don’t know what is. DO NOT WASTE YOUR TIME OR MONEY WITH FRONTIER AIRLINES. All they care about is $$$$. I’d rather go with a bootlegged pirate ship or a 3rd world country illegal airline.

Esta aerolínea no deberia operar. Es la PEOR AEROLÍNEA que he usado jamás. Incluso PEOR QUE AMERICAN AIRLINES. Todos los viajes que hice con ellos fueron retrasados, y me hicieron perder una conexión importante en Miami, por lo que tuve que gastar mucho dinero que no tenía previsto gastar por su culpa. Luego no se hicieron responsables, porque el retraso fue de al menos 7 horas. JAMAS VIAJARÉ CON ELLOS, MUCHO MENOS RECOMENDARLA.

We had a very frustrating experience with Frontier Airlines that ultimately resulted in us missing our flight despite doing everything we could on our end.

We arrived at the airport more than two hours before our 6:00 a.m. departure to account for TSA and morning travel volume. We checked in promptly and printed our baggage tags at the kiosk, but then spent over an hour waiting in the Frontier bag drop line. The line was poorly managed, with passengers needing assistance being helped ahead of those waiting for bag drop, and only a few staff members working during a clearly high-volume time.

After finally dropping our bags, we proceeded through TSA as quickly as possible and arrived at the gate approximately five minutes before the scheduled departure time. By that point, the doors had already been closed.

We were not alone. There were at least 20 passengers in the same situation, all of whom had checked in on time but were delayed by long lines at Frontier and security. Frontier had visibility into our check-in times and had already accepted our checked bags, yet the flight departed without allowing even a brief window for passengers who were actively making their way through the process.

What was even more concerning was the lack of accountability afterward. When we spoke with the gate agent and later contacted customer service, the delays were attributed entirely to TSA, despite the fact that a significant portion of the delay occurred within Frontier’s own bag drop process. There was no acknowledgment of the role their operations may have played or any meaningful effort to address the situation.

This experience reflected a lack of operational coordination and customer consideration. When delays are created by internal processes, there should be some level of ownership and responsiveness. Instead, the burden was placed entirely on passengers who had planned appropriately.

This was our first and last time flying Frontier.

They delayed us for 3 hours before switching us to another plane then waited until everyone was seated before cancelling the plane. I was stuck at the Charlotte airport and I was given a refund and a measly 100 dollar voucher for my “troubles”. I finally found a last minute flight on American Airlines that was $400. They treat their customers horribly and expect you to accept an issue that was on their end! I just wanted compensation for the fact the issues was from their end and left me with no choice but to book another airline. Some people have jobs and families to go to!!!

Frontier is Absolutely, the worst airline I have ever flown. How do you lose a bag on a direct flight from Atlanta to Bradley and then on the day I fly back to Atlanta you call me and state you have my bag. I had to buy all new clothes and toiletries. I am in CT because my dad is dying and you made this trip even more awful.

I had a lost bag and after a slow and non responsive experience I was denied any type of compensation. Ironically the curb side attendant said that lost bags are a frequent occurrence and customers like myself were often left out n my same situation. Not worth it, I will fly someone else.

Before I even watch this video, I will tell you, recently I booked a trip with Frontier Airlines. I paid for the business bundle, which includes the upfront seating and two free checked bags, a carry-on, and a personal item. I booked this trip two months ago. With recent concerns about TSA and security lines I contacted Frontier Airlines to ask if they were planning on making accommodations regarding their baggage check-in procedure. I explained that having a baggage check-in window at LAX from two hours to one hour before boarding plus having to drop the bags off plus having to ride the shuttle to the external terminal for frontier would most likely cause me to miss my flight. The customer service with Frontier Airlines repeatedly told me to contact TSA regarding these concerns. Lol! What in the world does TSA have to do with frontier airlines baggage check-in procedures!? This was my first and only booked flight with Frontier Airlines and I bet you I’ve spent well over 6 to 8 hours just attempting to contact customer service about our concerns. This whole thing is an absolute joke! I decided within a week of my trip to contact a major airline carrier and book tickets and accepted an in-flight credit with frontier as this particular flight was specifically to catch a cruise and I did not want to risk missing that. The stress has been outrageous! The moment I paid for the other airline tickets I was instantly relieved. Other than using the frontier in-flight credit, which I will never use for check-in bags. I will never fly frontier Airlines again. Simply dealing with frontier and their ridiculous procedures caused more anxiety than I’ve ever experienced in my 35 years of airline travels.

Do Not Buy A Go Wild Pass! Frontier says Go Wild flights are "subject to availability", but after almost six months, I have not been able to find one Go Wild flight. Go Wild is worthless because I can't go anywhere. After 30 days Frontier doesn't refund. Save money, don't buy!

Wir haben einen Flug gebucht der gecancelt wurde und uns wurde von dem Geld nichts erstattet auch nicht für die Unkosten. Wir mussten von New York nach Philadelphia mit dem Uber fahren, da es keine Züge oder Busse gab. Zudem mussten wir auch noch woanders landen, da es nichts passendes für unseren Flughafen gab. Für diese ganzen Kosten haben wir keine Erstattung bekommen. Was noch dazukommt ist, dass wir Samstag abends geflogen wären und die von Frontier meinten, dass der nächste Flug von diesem Flughafen Monat abends kommen würde und wollten uns nichtmal ein Hotel stellen für diese Zeit. Der Flug ist dann ebenfalls ausgefallen, wenn wir ihn genommen hätten. Absolut inakzeptabel.

They bumped me off a pre-paid flight booked in advance telling me the flight had been rescheduled. I couldn't take the later flight, but it wasn't the earlier flight being "rescheduled" as I could still book that flight for a higher fee. It was them moving me to a later flight to open up my seats to make more money. Beware, they are deceptive and can't be counted on for trips booked in advance.