Food hub just rubbing everyone they stealing everyone money . If not selling £1 from your shop they still charge you for App and Rental . If you selling some food they charge you for commission and se... ãã£ãšèŠã
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Just awful, restaurant delivered nearly 2 hours later. For was frozen. Foodhubs only answer was ring restaurant. Restaurant number was going straight to voicemail. Foodhub then called the restaurant o... ãã£ãšèŠã
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What a worse company when you have reviewed a 0 score rating theyâre even not telling you anything about they will cut you straight and theyâre even not try to help you till re visit and what they do... ãã£ãšèŠã
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Items were substituted, half the order was forgotten. It was delivered but very late and the rest of the food had gone cold. Contacted live chat was was offered £5 voucher, no refund for the items I d... ãã£ãšèŠã
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Your one true restaurant partner Technology that drives takeaway growth and efficiency: Unlock the power of effortless management with efficient solutions designed to elevate every aspect of your takeaway. Foodhub for business connects food businesses with customers through smart tech: We help restaurants grow by offering a powerful ecosystem of tech solutions. From online ordering to customer engagement, our tools make it easy to reach customers, streamline operations, and boost profits.
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Rubbing everyone
Food hub just rubbing everyone they stealing everyone money . If not selling £1 from your shop they still charge you for App and Rental . If you selling some food they charge you for commission and services charges . They don't care about nobody just they need money . If your buisness busy or quiet they need them money . They are just rubbing everyone don't make Buisness with them they are full rubbish
2026幎4æ2æ¥
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Foodhub For Business UK ããã®åç
Weâre sorry to hear you feel this way. We did previously ask for some more information, but didnât receive a response. Please get in touch with us on 01782 444282 or via our social media channels so we can discuss this further and address your concerns.
What a worse company when you haveâŠ
What a worse company when you have reviewed a 0 score rating theyâre even not telling you anything about they will cut you straight and theyâre even not try to help you till re visit and what they do just ban you ?????????????
2026幎3æ17æ¥
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Foodhub For Business UK ããã®åç
Hi, weâre really sorry to hear that you feel this way. We understand how frustrating it can be when your account or review experience does not go as expected. Please be assured that actions such as account restrictions are only taken after careful review. We wish to help you get this sorted, so I'd recommend that you reach out to our live chat support team so we can further assist you with this complaint.
How can they get away with this??
Food hub, as well as having a delivery and service charge , have now started adjusting the prices on the restaraunt menu without telling the restaraunt or customer , adding extra random money and stealing it from the restaurant and customer for no notification or service, just stealing and hiding it , the restaurants come to the us and show us and Iâm horrified
Must be close to being illegal!
AVOID AVOID AVOID
2026幎3æ2æ¥
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Foodhub For Business UK ããã®åç
Thanks for your feedback. We understand your concerns and want to clarify how Foodhub works. Weâre investing in marketing and technology to support independent restaurants and improve the overall customer experience.
To fund this, thereâs a small adjustment in menu pricing, but even with this, average Foodhub orders are still around £2.35 less per order compared to other platforms like Just Eat. Restaurants are always aware of these changes, and our goal is to be transparent while continuing to support both customers and restaurant partners.
We appreciate your feedback and are always looking for ways to improve.
scammm do not work with this guys
scammm do not work with this guys
2026幎2æ23æ¥
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Foodhub For Business UK ããã®åç
Weâre sorry to see this comment. Foodhub is a legitimate platform supporting thousands of restaurant partners across the UK. We take feedback seriously, so if youâve had a specific concern, please contact our support team directly so we can look into it and address any issues. You can call 01782 444282 or email updates@foodhub.com
Poor customer service
Our food was over an hour and half late!
I contacted the online chat who said wait a further 15-20mins! After they said they contacted the takeaway!
When the food arrived it was cold! I contacted the online chat again who said could only offer me 10% £2.50! I said i was disgusted with that and they increased it to £5 which i wasn't happy with. But they were not for offering anything else!
Do not order from this app! I certainly won't be!
2026幎2æ21æ¥
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Foodhub For Business UK ããã®åç
Weâre really sorry to hear about your experience and understand how frustrating it must have been to wait that long for your order, especially when it arrived cold.
As the restaurant manages the preparation and dispatch of the food, any further concerns regarding the quality or delay of the order would need to be addressed directly with them.
We completely understand that this may not have been the outcome you were hoping for, but we do appreciate you taking the time to share your feedback about your experience with Foodhub. Your comments help highlight areas where improvements can be made. ððœïž
Scammers take your money and deliver cold and missing items avoid
Aviod send out cold food and missing items then tell you nothing can be done AVIOD scammers take your money and rip you off AVOID
2026幎2æ21æ¥
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Foodhub For Business UK ããã®åç
Weâre really sorry to hear about your experience. ð Thank you for sharing your feedback. We take issues with cold or missing food seriously, I would recommend that you reach out to our live customer support so we can further look into this for you.
Items were substituted
Items were substituted, half the order was forgotten. It was delivered but very late and the rest of the food had gone cold. Contacted live chat was was offered £5 voucher, no refund for the items I didnt order but had been paid for via a random substitutions. Chat told me to contact restaurant and provided no resolution or help
2026幎2æ5æ¥
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Foodhub For Business UK ããã®åç
Weâre sorry to hear youâre still unhappy with the outcome. Weâve reviewed the live chat and can see you've spoken with a manager regarding your case. The resolution offered was the best weâre able to provide from our side.
If you would like to escalate this matter further, this would need to be done directly with the restaurant, as they manage the preparation, substitutions, and delivery of the order.
We understand this may not be the outcome you were hoping for, but we do appreciate you taking the time to share your feedback.
If youâre a takeaway looking at usingâŠ
If youâre a takeaway looking at using Foodhub, avoid at all costs. Sold it to us as weâd be able to integrate all apps onto 1 console, you canât ð€¬ you still need all the original consoles out as the only integration is the orders come through their console and they charge for the privilege. You still need all the others for everything else including on the way etc, complete waste of time. Their customer service is below 1âïž loads of departments that donât communicate with each other, classic 1 hand not knowing what the other is doing ð€·ðŒââïž. Months into it with dozens of complaints from ourselves I get an email from a director asking me to take the time to fill out a survey explaining why we hadnât decided to use them????ð€¬
Months of dealing with idiot after idiot whoâs only solution to attract customers is reduce prices and give more offers, wow if youâre giving it away Iâm sure youâll get a couple of extra customers through the door, we finally give up and terminate the contract. Followed all instructions, pictures at various stages of wrapping, proof of postage which I had to pay for but it would be returned when equipment gets back to them. I notice still taking the monthly rent 3 weeks after the termination so start chasing up with all the contacts that weâre dealing with us as a partner, none of these want to know and give you a number that puts you through an automated switchboard for 30 mins at a time so cancelled the direct debit. Took less than 48hrs for the threatening emails ð€£ letâs see how far it goes before 1 department tells the other that Iâm no longer a customer ð€¬ð€¬ð€¬ð€¬ð€¬
2025幎10æ24æ¥
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Foodhub For Business UK ããã®åç
Hi Neil, we're truly sorry for the experience youâve had. We completely understand how frustrating and disappointing this has been for you, especially with the issues around integration, customer service, and billing. Your feedback is taken very seriously, and weâll be reviewing this internally to ensure such situations are addressed and prevented in the future. We sincerely apologise for the inconvenience and stress this has caused.
Just awful
Just awful, restaurant delivered nearly 2 hours later. For was frozen. Foodhubs only answer was ring restaurant. Restaurant number was going straight to voicemail. Foodhub then called the restaurant own who said they'd come collect the cold food for a delivery charge.......laughable. still waiting for it to be collected. Will be raising a charge back for the money under goods or services not received.....
2025幎11æ1æ¥
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Foodhub For Business UK ããã®åç
Weâre really sorry about this experience Mr James Hamer. Thatâs definitely not the level of service we aim to provide. Please contact us through our live chat or email with your order details so we can review further review this and help make it right if you still need further assistance.
we have used lucky star for some yearsâŠ
we have used lucky star for some years always good but last night we had all family round to celebrate my 80th birthday.we ordered at 6pm deliverd nearly 8pm
wee wherer given a 45 min wait time the driver claimed he could not find us despite being a long time customer.the food was cold and sauces congealed
most went into the bin as unedible will never use again
2025幎10æ25æ¥
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Foodhub For Business UK ããã®åç
Weâre really sorry to hear about your recent experience, especially on such a special occasion. Thatâs certainly not the standard we aim for. Unfortunately, weâre unable to locate your order with the details provided here.
Please get in touch with our team via live chat on the Foodhub app or message us directly on social media, and weâll look into this for you as soon as possible ð
Spamming my email
Spamming my email, never heard of these morons before.
2025幎10æ24æ¥
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Foodhub For Business UK ããã®åç
Hi John,
Sorry for any inconvenience caused. You can unsubscribe using the link at the bottom of the email. If you need any further assistance, please donât hesitate to reach out to us at hello@foodhub.com
Thank you.
Simple to order
Simple to order. Easy to edit. Hopefully treats the restaurant well.
2025幎10æ21æ¥
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Foodhub For Business UK ããã®åç
Thanks so much for the 5âïž ð Glad you found it easy to use, and yes, Foodhub is designed to be fairer for restaurants too. Appreciate you taking the time to share! ðœïžâš
Fast delivery food is always spot on 5âŠ
Fast delivery food is always spot on 5 stars ð
2025幎10æ11æ¥
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Foodhub For Business UK ããã®åç
Thank you so much for the 5â! ð Weâre thrilled you enjoy fast delivery and tasty food, your support means a lot! ðŽð
I have tried for weeks to obtain aâŠ
I have tried for weeks to obtain a refund from Foodhub for an order that was charged from a takeaway that was closed for holiday.
Their âDatmanâ AI communication service sends you round in ever decreasing circles.
2025幎9æ22æ¥
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Foodhub For Business UK ããã®åç
Hi David, we sent a request for more details to help us look into this but didnât receive a response. If youâre still waiting on a refund, please reach out via Facebook or email us at hello@foodhub.com. Weâll be happy to check this for you.
Account hacked
We used food hub for the first time a few weeks ago and then last night my husband had email confirmation of an order that we hadnât placed delivery to an address in Manchester. We live in Staffordshire.
Clearly been hacked so we deleted our account details, spoke to our bank. The transaction was blocked and we were refunded as it was pending. We also cancelled our cards. Itâs a good job my husband checks his emails daily. We will vote with feet and not use your platform again. Foodhub. You need to do better
2025幎9æ28æ¥
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Foodhub For Business UK ããã®åç
Weâre sorry to hear that your account has been compromised. Please be assured that we take all such instances very seriously and will support you in securing your details.
To protect your account, please follow these steps immediately:
Secure your email account â Change the password for the email linked to your Foodhub account (personal email)
Remove saved cards â If you can log in to your Foodhub account, please remove any saved payment cards.
Fraudulent card use â If your card has been used /attempted to be used fraudulently, contact your bank right away. They will freeze the card and issue a new one.
If payments have already been taken, please provide the following details via email (hello@foodhub.com) so we can escalate to our Fraud Team for investigation:
Order date(s)
Amount(s) charged
Bank name
First 6 and Last 4 digits of the card used
Screenshot of your bank statement showing the transactions
Once we have this, our Fraud Team will fully investigate and come back to you directly.
Foodhub card fraud
Do not use! Someone was trying to use mine and my partners card luckily mine was an old card so they had no luck and my partners was stopped due to 9 failed attempts. So that was automatically blocked. They're lying if they say we dont store card information because how come the same transaction amount was used on mine and my partners card within 5 minutes of each other.
Cards blocked and account deleted. Do not use these in the future. Cash is king!
2025幎9æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Foodhub For Business UK ããã®åç
Weâre sorry to hear that your account has been compromised. Please be assured that we take all such instances very seriously and will support you in securing your details.
To protect your account, please follow these steps immediately:
Secure your email account â Change the password for the email linked to your Foodhub account (personal email)
Remove saved cards â If you can log in to your Foodhub account, please remove any saved payment cards.
Fraudulent card use â If your card has been used /attempted to be used fraudulently, contact your bank right away. They will freeze the card and issue a new one.
If payments have already been taken, please provide the following details via email (hello@foodhub.com) so we can escalate to our Fraud Team for investigation:
Order date(s)
Amount(s) charged
Bank name
First 6 and Last 4 digits of the card used
Screenshot of your bank statement showing the transactions
Once we have this, our Fraud Team will fully investigate and come back to you directly.
Bank account emptied!!
Another review that actually deserves zero stars. Ordered from a local takeaway in June 2024 and May 2025 for which Foodhub handled the payment and my bank account has been emptied by a guy in Nottingham ordering tobacco deliveries from corner shops. Foodhub are no help at all but Iâve seen similar reviews on here and on Facebook that the same has happened to them. AVOID!!!
2025幎9æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Foodhub For Business UK ããã®åç
Weâre sorry to hear that your account has been compromised. Please be assured that we take all such instances very seriously and will support you in securing your details.
To protect your account, please follow these steps immediately:
Secure your email account â Change the password for the email linked to your Foodhub account (personal email)
Remove saved cards â If you can log in to your Foodhub account, please remove any saved payment cards.
Fraudulent card use â If your card has been used /attempted to be used fraudulently, contact your bank right away. They will freeze the card and issue a new one.
If payments have already been taken, please provide the following details via email (hello@foodhub.com) so we can escalate to our Fraud Team for investigation:
Order date(s)
Amount(s) charged
Bank name
First 6 and Last 4 digits of the card used
Screenshot of your bank statement showing the transactions
Once we have this, our Fraud Team will fully investigate and come back to you directly.
Should have given it 0 stars if wasâŠ
Should have given it 0 stars if was possible, appaling service from a non competent mob , they dont care about their customers. Over an hour wait for a driver to pickup the food which didn't even then happened, they cancelled the order on me , didn't bother to compensate neither saying sorry. Hope you'll go out of business soon....do not recommend , beware!!!
Order id:
1136761412
2025幎9æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Foodhub For Business UK ããã®åç
Weâre very sorry to hear about your experience. This is not the service we want for our customers. Please share your order ID in the review so we can look into what went wrong and assist you further.
DO NOT USE Foodhub WEBSITE to order aâŠ
DO NOT USE Foodhub WEBSITE to order a TAKEAWAY. I did whilst on holiday in North Wales a few days ago and this evening I have had to cancel my card as someone has tried to use it to purchase £135 worth of goods from ASICS. This is the ONLY new website I have given my details to, luckily any new payments have 2 step verification so the payment failed but I now have had to speak to my bank and cancel my card. It seems from reviews on here that I am not the only one to experience this unfortunately I cannot give less than 1 star!
2025幎9æ13æ¥
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Foodhub For Business UK ããã®åç
Hi Sarah,
Weâre very sorry to hear about your experience and completely understand your concern. We want to reassure you that payments made through Foodhub are processed securely using trusted and encrypted systems, and we never store your card details on our platform. If youâve experienced suspicious activity, itâs always the right step to contact your bank immediately, as youâve done.
If you need any assistance from us or would like to speak to us, please email hello@foodhub.com
Thanks,
Foodhub Team.
DO NOT USE, THEY STEAL CARD DETAILS
Used foodhub once with a local restaurant and then foodhub stole my card details and made several charges adding up to over £100. Luckily my bank noticed and I got all the money back, had to freeze my card and get a new one. DO NOT USE FOODHUB THEY STEAL YOUR CARD DETAILS
2025幎5æ21æ¥
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Foodhub For Business UK ããã®åç
Hi, we're very sorry to hear about your experience. We want to assure you that Foodhub does not store or have access to your card details; all payments are processed securely through trusted third-party providers that meet industry security standards. If you believe there has been suspicious activity on your bank account, we would urge you to have this investigated with your bank.
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