Bought the Electric FMX4-PRO-TW log splitter. It works well but dropping a star because one of the trolley wheels buckled under weight and I had to purchase the all terrain trolley, which added £90 to... ãã£ãšèŠã
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Rang Forest master about a problem with my log splitter . They were so incredibly helpful and asked for photos to identify the type of log splitter and the problem. They advice was repairable a... ãã£ãšèŠã
What the company is doing well ( indeed exceeding my expectations!) is looking after its customers . Long past any reasonable expiry of any normal proffered after care .
My experience was a roller coaster, lots of bumps, though wasnât by fault of forest master. If it was not for their extraordinarily immaculate customer service, Megan Allsopp in particular, I would h... ãã£ãšèŠã
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Forest Master Ltd is a UK based company that expertly design, manufacture and sell award-winning forestry machinery equipment and tools, such as log splitters, wood chippers, sawhorses, workbenches and an extensive range of spare parts and accessories. We make it possible to turn the laborious splitting of the pile of logs that would normally take you hours upon hours, into a fun stress relieving past-time. for you to heat your home with natural resources. Thatâs not all, we also provide next day delivery* on all of our products, at no extra cost. Weâre committed to providing exceptional customer service to all of our customers, all of the time. Our experts are always on hand to help you with any problems or questions you may have.
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Forest Master Ltd, Industry Road, Heaton, NE6 5XB, Newcastle upon Tyne, è±åœ
- 0191 265 5000
- info@forest-master.com
- forest-master.com
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Fast delivery
Fast delivery. Initial quality control on two pieces of equipment was poor, which was very frustrating. Emails to sale/technical didnât work also frustrating. Eventually spoke to CS and got replacement parts immediately.
Absolutely fantastic service
Absolutely fantastic service. The shipment arrived even faster than I expected. Everything was professionally packed and explained. I recommend it.
Very quick delivery and excellentâŠ
Very quick delivery and excellent product. Thank you
Great product and service.
Great bit of Machinery and well built
Great bit of Machinery and well built. Delivery time scales were excellent
Your support and fast response wasâŠ
Your support and fast response was excellent. Cant believe i even got a reply on a Sunday. Well done your company is a lesson in how to give support. Thanks agsin
A good piece of kit
A good piece of kit.
I fell my own trees for firewood and the FM10 is power full enough to deal with even the hardwood logs.
The stand is a must for comfortable operating.
My only observation is that the wedges could operate a bit closer to each other at the end of their travel, but not a big deal.
Delivery was next day as promised and packaging was intact.
Stand and guard assembly was straightforward.
For domestic regular use this is a great tool. Time will tell as to its durability, but so far very pleased.
Friendly,helpful and efficient
Friendly,helpful and efficient. Meghan, the sales person, was excellent. Also the delivery was amazingly fast!
Technical sales were very knowledgeable
I phoned for advice and technical sales were very knowledgeable and helpful. They soon sorted out my query and the spare part arrived promptly.
delivered with a damaged work bench
delivered with a damaged work bench. contacted customer service , no quibbles , i sent a couple of photos of the transit damage. they sent out a new work bench that arrived the next day. easy to put together , just spent a morning splitting logs , the 7 ton log splitter is an excellent tool. had no issues with it whatsoever . splits everything you throw at it. suits my needs perfectly, seen some reviews that have said you need two people to put it together and it takes a couple of hours. not sure what they have been doing. took me 30 minutes on my own. i lay the splitter on its side on a work bench to attach the stand , made things a lot easier.
Great little machine
Great little machine. Easy start, produces fine chips and leaves do not clog the machine up when chipping leafy branches. I have not tried just leaves. I did read some reviews that the blades were soft and blunt easily. So I bought some T8 blades in anticipation but, after about 30 hours of use the original blades are still good, and I have not rotated them yet.
My log splitter stated leaking oil whenâŠ
My log splitter stated leaking oil when not in use
Contacted tech help and recieved fantastic help
From all tech staff great to have a customer service dept that listens and reacts fast
Many thank to all the team
David Nevin
Great machine
Great machine, easy to assemble, straight forward instructions. Impressed with how it's working to date. Great customer service.
Great service
Great service , very quick despatch too , well recommended to others ð
Amazing
WOW. What a great piece of kit and first class delivery. Haven't found any logs this won't split so far. Best buy ever.
Great service from ordering to deliveryâŠ
Great service from ordering to delivery - fast and furious!
Good little machine so far.
Absolutely superb customer service
Absolutely superb customer service. I connected with real human people instead of andafone or robotic services. Order was placed and paid for. Before I knew it the order had been delivered to us and it was well packaged. Could not ask for more. Other service providers should be taking a close look at how Forest-Master operates.
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